Blackberry Travel - Auto trip scanning keeps resetting to off

I have automatic trip scanning turned on in Blackberry travel, but sometimes when I go into the application I can see that it's no longer enabled. This has happened several times and I'm sure that I haven't manually turned it off. Is this a known issue?
Solved!
Go to Solution.

Hello,
Please see my private message to you on this site. You will see a green envelope toward the top/right of the forum screens.
Cheers!
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Blackberry Travel Deleting Trip Details

My girlfriend and I both have an unusual problem with Blackberry Travel (version 3.3.1.7) on a Z10 (OS 10.3.1.1565). Seemingly at random, the app will delete all of the travel details of a trip (though the trip will still appear in the list). If you try and re-send emails to the app, it will give an error stating that the details are already in the app (even though they've disappeared from trip details).
The only fix seems to be to manually enter the travel details, but they will shortly disappear again, leaving a blank trip with no flights, hotels, or cars. Since I travel frequently and rely on BB Travel to hold all my details, it's a frustrating problem.
Has anyone experienced something like this? I thought the recent BB Travel update for my Z10 would fix it, but it still seems to be having identical problems. For me, it happens one trip at a time, but on my girlfriend's phone it erases all of her trip details every time it happens.

Hello,
Please see my private message to you on this site. You will see a green envelope toward the top/right of the forum screens.
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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"Available offline" keeps resetting to off.

The "available offline" button keeps turning to "off." I keep having to turn it back on and then let all the songs download again. What's the deal?

Funny, I just had the same issue recur today and was going to write in yet again about it. I went and got on the Tube for my usual 45-minute ride, which is only bearable with music, and discovered that of the 10 playlists I have set to "Play Offline", ALL of them had zero songs on them, meaning that I had nothing to listen to yet again. Frustrating.
Here's my theory: if your phone starts to get close to full storage capacity (which mine did last week), then for some reason when Spotify goes to try to sync and can't add an additional song, it freaks out and deletes everything it's already stored. If that's the case, instead of me having to pay £500 for a bigger phone it'd be great if Spotify could just *not delete local songs unless I explicitly tell it to*.

My auto-detect proxy keeps resetting to manual which won't allow me to access the web

Frequently when I click to refresh a page or open an new page I get this message:
"The proxy server is refusing connections
Firefox is configured to use a proxy server that is refusing connections.
* Check the proxy settings to make sure that they are correct.
* Contact your network administrator to make sure the proxy server is working."
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BlackBerry Travel no longer posting Trip Details to Exchange Outlook Calendar

I have two users (BES) who use BlackBerry Travel quite often. I verified this by looking at their calendars and by actually logging to to Outlook as them (since I am the admin).
Prior to the problem every trip had details. In other words, if you had a flight it showed the flight numbers and times. If you booked a hotel, it showed check in/ check out dates, details of the hotel, etc.
Now, for example, on a trip that is just a hotel, the user's calendar just says "Trip to Cleveland" on the Outlook Calendar. AND in the email notification from BB Travel, there are not details except a link to the trip in BB Travel.
What has changed and why. Most users in my business who use BB Travel need others to know more details when hey scan a travelers calendar. Also, the user themselves wants to see the details on their calendar like they used to when looking in Outlook.
I don't use the app myself since I"m chained to my desk and the servers. But I can certainly understand their frustration. I've googled my butt off trying to figure this out and have found NOTHING.
Anybody?
Thank you in advance.
-Ron
(8800, 8310, 9700, 9800, 9810, 9900, Z10)

Hi,
Before a user can view one of your calendar, they need permissions by following steps.
Right-click on the calendar you wish to share.
Choose Properties, select the Permission tap.
If Default has Reviewer permission you won’t need to add individual names to the list unless they need more permissions than the Default account has.
Click Add and select the names you want to share with from the Global Address List.
Give them at least Reviewer permission so they have Folder visible permission.
Click OK to close the dialog.
Repeat for each calendar you wish to share.
Once the calendar permissions are set, the user who the calendars are shared with needs to add the mailbox to their profile, as a secondary account.
Go to File, Account Settings.
Select your Exchange account and click Change.
Click More Settings.
On the Advanced tap, click Add.
Type all or part of the name of the mailbox that was shared with you. Select the correct name if presented with a list of names.
Click OK.
The mailbox you added is now in your folder list and the calendars you have permission to view will be listed in the Calendar pane.
Best Regards.

Blackberry Travel keeps sending me notifications for travel not my own (2 or 3 a day or more).

Blackberry Travel keeps sending me notifications for travel not my own (2 or 3 a day or more).

Just noticed this the other day myself. I don't know when it actually occurred. Doesn't seem to be repeating. In my case on two different days with all day calendar entries for trips added by BlackBerry travel, and single air travel legs that appeared independent of the trip destinations. The information was not in BlackBerry Travel. It looked like BlackBerry travel burped out a few trip fragments from somewhere and put them in my calendar.
If I could scroll continuously forward in agenda mode in calendar I would look for other bogus trip entries. For now I'm not going to bother.
- Ira

BlackBerry Travel app ver 3.1.1.2 auto-exits after a refresh

The app randomly auto-exits after I refresh (via drag down and release) the Upcoming Trips page.
In my usage scenario, after I drag down and release, the app displays "loading..." and then it either redisplays the Upcoming Trips page or it closes the page.
My configuration: Z10STL100-3/10.1.0.2074

Hello eywong,
Thank you for your question regarding the issue you are experiencing with BlackBerry Travel. Have you attempted reinstalling the application? Are you running the latest version of device software available from your mobile service provider?
-FB
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

BlackBerry travel not updating the exidting trip details after the change on my flight dates of travel

Trip details are not updated and when I force for manual update by dragging it down an error is reported

See here, they are working on it.
http://supportforums.blackberry.com/t5/Downloaded-Applications-for/Blackberry-Travel/td-p/3044326/pa...
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Blackberry Travel 3.1.1.2 - Duplicate entries in Calendar after system restore

I love the Blackberry Travel app, it is an absolute must for me and I auto sync it to my calendar as a default setting. I have the Z10, and Blackberry Travel 3.1.1.2 software.
Every time I install a new OS, and resync my calendar from Outlook using Link, after I reinstall and log back into Blackberry Travel, it will create duplicates of my upcoming trip entries in my calendar.
These are entries that were created by Blackberry Travel previously and were synced with Outlook prior to the system wipe and then restored using an Outlook sync.
It would be great if Outlook would check for calendar conflicts for preexisting entries that are exactly the same before adding a new trip to the calendar.
I also noted that if I have a trip (with a name October Travel) with a departure date of October 6 (for example) and arrival date of October 13, although the return flight is correctly placed in the calendar on the 13th, the entire trip is marked from October 6-12 (missing the last day in the calendar).
Please check on these issues, otherwise super app!

Yea, I've noticed the same on the duplicate entry issue, and just delete the duplicate.
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BlackBerry Travel phantom notifications from previous user

Hello!
I experience the weird issue, when a person who got my old Z30 keeps receiving BlackBerry Travel notifications about MY flights. I mean, I security wiped Z30 before giving it to my friend, I deleted it from BlackBerry Protect and BlackBerry Link. I moved to Passport, signed in on it using my BlackBerry ID. My friend signed in on his Z30 with his BlackBerry ID. We both are using BlackBerry Travel with different BlackBerry IDs, but he keeps receiving notifications about my trips. When he opens BB Travel it shows only his flights, not mine. But notifications about my flights are still coming to his Z30.
So, he kinda knows where I'm flying to and stuff like that. It's good he is my friend and not some stranger. But still, the issue is obvious.
Would really like to know how to fix it.
I'm using BB Travel v3.3.1.7 running on BlackBerry Passport (OS 10.3.1.2072). My friend is using the same OS and Travel version on his Z30.

To further clarify;
The Data plan IS required and additional cost accepted-
The Messaging was never disclosed as a requirement- additional cost unplanned and unacceptable.
Footnote... I have seen on some info blogs mention of resetting network to resolve--- it may be possible I was mis-directed, and further testament to the utter frustration.

Blackberry Travel providing travel updates to an old BB I no longer own

I've owned numerous BB phones as I upgrade constantly. Recently, after adding a new trip to BB Travel, a friend of mine who purchased a Z10 from me received an update on her Z10 about my travel plans.
Before I sold her the Z10, it was wiped and she activated it with her own BBID.
Since she is the only one I know who purchased one of my older phones and is receiving updates, I'm not sure what is going on with the other BB phones I've sold in the last while (specifically, I've gone through a Passport, Q5, and another Z10 and I've returned to my carrier a few Z30's and Z10's in the last couple of years as well with no idea where they have ended up).
On the BB Travel web site, there is nothing to see what devices are tied to my account. The only element under 'Profile' is the ability to add email addresses associated with the account.
I tried logging into BlackBerry Protect and oddly enough the Passport which I sold 3 months ago (wiped before hand and the new owner activated it under their own BBID), was listed and I removed that from my account. However there is no Z10 listed.
Under BlackBerry Link, there seems to be an old Z10 still linked to my account which I can't remove (can't check the box) and states in yellow text beside it 'Device software 10.1 or higher is required for remote file access'. However, this seems to be a much older Z10 and not the one I sold to my friend.
And finally under BB World, if I sign in the list of devices includes 3 Z30's, a Passport, the Q5, and 4 Z10's. However, I've been told by BlackBerry Support that these are just a recent list of devices and technically not ones tied to your account (though I don't know how much I believe that is correct).
So, my best guess is that somewhere on BB databases, my BB Travel app account is still tied to my old PIN. The question, I guess, becomes how can I get it removed as I'm not keen on the idea that others are receiving updates to my travel plans. Having a friend see it is one thing but what about the others who now own my old BB phones?
Any suggestions would be appreciated.
The one thing I did try was deleting the app and tried to reinstall. However, for whatever reason the app will no longer work on my phone. After reinstalling it wont sign in automatically (as it has done before), and if I try to log in manually, it just hangs. Deleting the app, doing a hard reset, and then reinstalling the app didn't help either and I'm not keen on doing a device wipe just to fix BB Travel (as I'll just give up on it first).
Cheers.
P.S. While I couldn't find this mentioned on the BB Support Forums, this has been mentioned on CrackBerry though with no solution:
http://forums.crackberry.com/general-blackberry-discussion-f2/my-blackberry-travel-information-showi...
http://forums.crackberry.com/blackberry-z10-f254/blackberry-travel-serious-bug-902840/
BB-past: 9000>9700>9800>9780>9810>9900>Z10>Q5

You can not merge accounts.
Apps are tied to the Apple ID used to download them, you can not transfer them.

Blackberry travel

HI,
I have changed to a Q10 and in my previous blackberry & outlook, when I got a confirmation of a hotel, airline or rental car of reservation... my outlook will automatically send an email to blackberry travel and the event will be added automatically to my app... however, since I changed to the Q10 it is not happening and I have to resend manually the confirmation to the blackberry travel app... then it is automatically added to the app.
Does anyone know why is no longer functioning everything in automatic like before? can i adjust anything to get it done automatically?
thanks
Solved!
Go to Solution.

In your Travel settings do you have Automatic Trip Scanning set to On?
Open Travel > swipe down from the top bezel > Settings > Scroll to Automatic Trip Scanning.
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Curve 9350 Keeps Resetting

My Curve 9350 keeps resetting. It works for a bit but then I'll use Twitter or the Internet and it will shut off and reset. It resets 8 to 10 times a day. This is the second Curve I've had in 2 months as my prior phone the trackpad went bad.
I've updated the software with the Blackberry Desktop software but it keeps doing it. What should I do? Should I wipe the operating system and do it again or? If so how do i do that?

Hi and Welcome to the Community!
Here's some processes you can consider...
At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:
http://us.blackberry.com/support/downloads/download_sites.jsp
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try this procedure to perhaps narrow down the precise causal item:
Load your OS "bare bones"...if anything is optional, do not install it.
If the behavior presents immediately, then try a different OS with step 1
If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
Add one thing -- no matter how tempting, just one.
If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
Repeat steps 4 and 5 until all things are loaded or the behavior presents
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry Travel for the Z10

This app looks great but is not functioning correctly. It is not recognising new trips and adds them to existing trips. Even when corrected on the main web site (twice`;-( the trips all mix together. Anyone else experience this? I also use Worldmate - and Bberry Travel which is a copy of this programme - does not function as effectivey.

konstantinosgoofy wrote:
not available for Greece even that on the app site is in the supported countries
sigma555 wrote:
Just download BB travel from BB World 20 min ago. Works fine so far.
FYI...duplicate (or maybe triplicate???):
http://supportforums.blackberry.com/t5/BlackBerry-10-Accessories/Blackberry-Travel-App-availability/...
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry Travel Z10

I installed the new Blackberry Travel. Works great, but it does not automatically move my incoming email bookings. If I forward the email to [email protected], all is fine. I also dop not have the "add to blackberry travel" in the menu in my hub. I have added the email address in bb travel that I am using in the bb hub. Anyone know what I am doing wrong?

You have to enable automatic email scanning for travel itineraries to be added automatically. That said, I don't recommend using the auto feature since it has been known, already, to negatively affect battery life. Also, I never found it reliable on my old BB so didn't bother even enabling it.
If you're manually sending them to BB Travel then you aren't doing anything wrong. There is no "add to BlackBerry Travel" menu item. I just added a contact called BlackBerry Travel and just use that to forward to.
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Blackberry Travel - Auto trip scanning keeps resetting to off

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