Blackberry Travel Deleting Trip Details

My girlfriend and I both have an unusual problem with Blackberry Travel (version 3.3.1.7) on a Z10 (OS 10.3.1.1565). Seemingly at random, the app will delete all of the travel details of a trip (though the trip will still appear in the list). If you try and re-send emails to the app, it will give an error stating that the details are already in the app (even though they've disappeared from trip details).
The only fix seems to be to manually enter the travel details, but they will shortly disappear again, leaving a blank trip with no flights, hotels, or cars. Since I travel frequently and rely on BB Travel to hold all my details, it's a frustrating problem.
Has anyone experienced something like this? I thought the recent BB Travel update for my Z10 would fix it, but it still seems to be having identical problems. For me, it happens one trip at a time, but on my girlfriend's phone it erases all of her trip details every time it happens.

Hello,
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Blackberry Travel - Auto trip scanning keeps resetting to off

I have automatic trip scanning turned on in Blackberry travel, but sometimes when I go into the application I can see that it's no longer enabled. This has happened several times and I'm sure that I haven't manually turned it off. Is this a known issue?
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Go to Solution.

Hello,
Please see my private message to you on this site. You will see a green envelope toward the top/right of the forum screens.
Cheers!
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If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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BlackBerry Travel no longer posting Trip Details to Exchange Outlook Calendar

I have two users (BES) who use BlackBerry Travel quite often. I verified this by looking at their calendars and by actually logging to to Outlook as them (since I am the admin).
Prior to the problem every trip had details. In other words, if you had a flight it showed the flight numbers and times. If you booked a hotel, it showed check in/ check out dates, details of the hotel, etc.
Now, for example, on a trip that is just a hotel, the user's calendar just says "Trip to Cleveland" on the Outlook Calendar. AND in the email notification from BB Travel, there are not details except a link to the trip in BB Travel.
What has changed and why. Most users in my business who use BB Travel need others to know more details when hey scan a travelers calendar. Also, the user themselves wants to see the details on their calendar like they used to when looking in Outlook.
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Hi,
Before a user can view one of your calendar, they need permissions by following steps.
Right-click on the calendar you wish to share.
Choose Properties, select the Permission tap.
If Default has Reviewer permission you won’t need to add individual names to the list unless they need more permissions than the Default account has.
Click Add and select the names you want to share with from the Global Address List.
Give them at least Reviewer permission so they have Folder visible permission.
Click OK to close the dialog.
Repeat for each calendar you wish to share.
Once the calendar permissions are set, the user who the calendars are shared with needs to add the mailbox to their profile, as a secondary account.
Go to File, Account Settings.
Select your Exchange account and click Change.
Click More Settings.
On the Advanced tap, click Add.
Type all or part of the name of the mailbox that was shared with you. Select the correct name if presented with a list of names.
Click OK.
The mailbox you added is now in your folder list and the calendars you have permission to view will be listed in the Calendar pane.
Best Regards.

BlackBerry travel not updating the exidting trip details after the change on my flight dates of travel

Trip details are not updated and when I force for manual update by dragging it down an error is reported

See here, they are working on it.
http://supportforums.blackberry.com/t5/Downloaded-Applications-for/Blackberry-Travel/td-p/3044326/pa...
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Blackberry Travel details not updating in calendar

Hi I'm using Q10, release 10.1.0.273. Blackberry Travel is not automatically adding trip details into calendar as the old versions did. I've followed the knowledge base directions and everything is set as it should be. Thanks for the help

Hey Viennaboy,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
In BlackBerry Travel swipe from the top and choose settings. Then open Calendar sync and is everything set to On? Also are you logged into the email address that receives the travel emails?
I look forward to your reply.
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-ViciousFerret
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Report to see all trip details in Travel Management !

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I need a report in travel management to see complete Trip Details like Trip No, Trip Start and end date, Receipts, Mileage, Trip type enterprise-specific, licence plate, vehicle type, vehicle class, start & end location and comments,
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Hello
You wont find many reports in standard. SAP doesnt deliver a lot of them because every customer have their own concerns and needs.
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Deleted trips in travel

Dear All,
Can anybody tell me how to see the log/history for deleted trips in travel managment?
Thanks in advance.
Rachana.

Hi Rachana;
If you need it so much then you can create a custom table. And with user exit if the trip has been deleted then you can fill this custom table, but it is not in standart. You have to develop custom solution.
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Blackberry Travel providing travel updates to an old BB I no longer own

I've owned numerous BB phones as I upgrade constantly. Recently, after adding a new trip to BB Travel, a friend of mine who purchased a Z10 from me received an update on her Z10 about my travel plans.
Before I sold her the Z10, it was wiped and she activated it with her own BBID.
Since she is the only one I know who purchased one of my older phones and is receiving updates, I'm not sure what is going on with the other BB phones I've sold in the last while (specifically, I've gone through a Passport, Q5, and another Z10 and I've returned to my carrier a few Z30's and Z10's in the last couple of years as well with no idea where they have ended up).
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And finally under BB World, if I sign in the list of devices includes 3 Z30's, a Passport, the Q5, and 4 Z10's. However, I've been told by BlackBerry Support that these are just a recent list of devices and technically not ones tied to your account (though I don't know how much I believe that is correct).
So, my best guess is that somewhere on BB databases, my BB Travel app account is still tied to my old PIN. The question, I guess, becomes how can I get it removed as I'm not keen on the idea that others are receiving updates to my travel plans. Having a friend see it is one thing but what about the others who now own my old BB phones?
Any suggestions would be appreciated.
The one thing I did try was deleting the app and tried to reinstall. However, for whatever reason the app will no longer work on my phone. After reinstalling it wont sign in automatically (as it has done before), and if I try to log in manually, it just hangs. Deleting the app, doing a hard reset, and then reinstalling the app didn't help either and I'm not keen on doing a device wipe just to fix BB Travel (as I'll just give up on it first).
Cheers.
P.S. While I couldn't find this mentioned on the BB Support Forums, this has been mentioned on CrackBerry though with no solution:
http://forums.crackberry.com/general-blackberry-discussion-f2/my-blackberry-travel-information-showi...
http://forums.crackberry.com/blackberry-z10-f254/blackberry-travel-serious-bug-902840/
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I love the Blackberry Travel app, it is an absolute must for me and I auto sync it to my calendar as a default setting. I have the Z10, and Blackberry Travel 3.1.1.2 software.
Every time I install a new OS, and resync my calendar from Outlook using Link, after I reinstall and log back into Blackberry Travel, it will create duplicates of my upcoming trip entries in my calendar.
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It would be great if Outlook would check for calendar conflicts for preexisting entries that are exactly the same before adding a new trip to the calendar.
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Please check on these issues, otherwise super app!

Yea, I've noticed the same on the duplicate entry issue, and just delete the duplicate.
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BlackBerry Travel phantom notifications from previous user

Hello!
I experience the weird issue, when a person who got my old Z30 keeps receiving BlackBerry Travel notifications about MY flights. I mean, I security wiped Z30 before giving it to my friend, I deleted it from BlackBerry Protect and BlackBerry Link. I moved to Passport, signed in on it using my BlackBerry ID. My friend signed in on his Z30 with his BlackBerry ID. We both are using BlackBerry Travel with different BlackBerry IDs, but he keeps receiving notifications about my trips. When he opens BB Travel it shows only his flights, not mine. But notifications about my flights are still coming to his Z30.
So, he kinda knows where I'm flying to and stuff like that. It's good he is my friend and not some stranger. But still, the issue is obvious.
Would really like to know how to fix it.
I'm using BB Travel v3.3.1.7 running on BlackBerry Passport (OS 10.3.1.2072). My friend is using the same OS and Travel version on his Z30.

To further clarify;
The Data plan IS required and additional cost accepted-
The Messaging was never disclosed as a requirement- additional cost unplanned and unacceptable.
Footnote... I have seen on some info blogs mention of resetting network to resolve--- it may be possible I was mis-directed, and further testament to the utter frustration.

Blackberry travel duplicate calendar sync

Hello
I use Blackberry travel. Devince BB model 9900, OS7.1.0.746. Telecom provider in Canada Rogers.
I have Blackberry travel version 2.6.0.99
Since the last update of blackberry travel, the calendar sync always adds double the entries into my default calendar. so, for a one leg trip at 9am for example, I end up with two 9am calendar entries that are identical. when I delete the trip from blackberry travel, it only deletes one of the calendar entries.
please help. I only get duplicate entries via Blackberry travel. My outlook calendar sync is working perfectly.

Hi epping,
To where did you create your trip?
Thanks.
-CptS
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Blackberry Travel keeps sending me notifications for travel not my own (2 or 3 a day or more).

Blackberry Travel keeps sending me notifications for travel not my own (2 or 3 a day or more).

Just noticed this the other day myself. I don't know when it actually occurred. Doesn't seem to be repeating. In my case on two different days with all day calendar entries for trips added by BlackBerry travel, and single air travel legs that appeared independent of the trip destinations. The information was not in BlackBerry Travel. It looked like BlackBerry travel burped out a few trip fragments from somewhere and put them in my calendar.
If I could scroll continuously forward in agenda mode in calendar I would look for other bogus trip entries. For now I'm not going to bother.
- Ira

Spam./Scam linked to Blackberry Travel

Somehow this morning without any interaction from me nor with my consent an email was sent from my work email address to "(personal info removed)@blackberry.com", cc to "trips_(personal info removed)@[email protected]; 66(personal info removed)@blackberry.worldmate.com", subject Southwest Airlines Confirmation J7(personal info removed). It was added to my Outlook calendar and added into Blackberry Travel on my Blackberry Z10 phone. My Blackberry ID isn't linked to my work email address; only my personal email address is. At my personal email address I received a confirmation email from Blackberry Travel that it was added to an itinerary. I immediately deleted Blackberry Travel from my phone. A scan of my desktop shows no malware or infection. My work uses Exchange and active sync and all inbound and outbound email going through a relay server for spam, malware and virus scanning. It wasn't detected nor blocked by that system.
This is very disturbing to me. I'd be happy to forward the email as an attachment if you'd like to see it. Would someone tell me how this happened so I can prevent it from happening again?

Before an earlier Travel app upgrade, this information below was hidden with the BB10 app, but it's since been removed.
Now, to find it:
Login to your Travel account on the web
travel.blackberry.com
Go to My Profile > Manage my emails.
At the bottom of that page you will find a personalized email account to which you can foward these to your Travel account. It will look like [email protected]
I place that email account in my contacts as "Travel" and foward travel emails to it for processing.
ALSO, in Travel on your Z10, you can turn on the automatic scan of incoming emails to be read by Travel.
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Blackberry travel

HI,
I have changed to a Q10 and in my previous blackberry & outlook, when I got a confirmation of a hotel, airline or rental car of reservation... my outlook will automatically send an email to blackberry travel and the event will be added automatically to my app... however, since I changed to the Q10 it is not happening and I have to resend manually the confirmation to the blackberry travel app... then it is automatically added to the app.
Does anyone know why is no longer functioning everything in automatic like before? can i adjust anything to get it done automatically?
thanks
Solved!
Go to Solution.

In your Travel settings do you have Automatic Trip Scanning set to On?
Open Travel > swipe down from the top bezel > Settings > Scroll to Automatic Trip Scanning.
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Blackberry Travel Deleting Trip Details

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