BlackBerry Travel no longer posting Trip Details to Exchange Outlook Calendar

Question

I have two users (BES) who use BlackBerry Travel quite often.  I verified this by looking at their calendars and by actually logging to to Outlook as them (since I am the admin).
Prior to the problem every trip had details.  In other words, if you had a flight it showed the flight numbers and times.  If you booked a hotel, it showed check in/ check out dates, details of the hotel, etc.
Now, for example, on a trip that is just a hotel, the user's calendar just says "Trip to Cleveland" on the Outlook Calendar. AND in the email notification from BB Travel, there are not details except a link to the trip in BB Travel.
What has changed and why.  Most users in my business who use BB Travel need others to know more details when hey scan a travelers calendar.  Also, the user themselves wants to see the details on their calendar like they used to when looking in Outlook.
I don't use the app myself since I"m chained to my desk and the servers.  But I can certainly understand their frustration.  I've googled my butt off trying to figure this out and have found NOTHING.
Anybody?
Thank you in advance.
-Ron
(8800, 8310, 9700, 9800, 9810, 9900, Z10)

Answer 1

Hi,
Before a user can view one of your calendar, they need permissions by following steps.
Right-click on the calendar you wish to share.
Choose Properties, select the Permission tap.
If Default has Reviewer permission you won’t need to add individual names to the list unless they need more permissions than the Default account has.
Click Add and select the names you want to share with from the Global Address List.
Give them at least Reviewer permission so they have Folder visible permission.
Click OK to close the dialog.
Repeat for each calendar you wish to share.
Once the calendar permissions are set, the user who the calendars are shared with needs to add the mailbox to their profile, as a secondary account.
Go to File, Account Settings.
Select your Exchange account and click Change.
Click More Settings.
On the Advanced tap, click Add.
Type all or part of the name of the mailbox that was shared with you. Select the correct name if presented with a list of names.
Click OK.
The mailbox you added is now in your folder list and the calendars you have permission to view will be listed in the Calendar pane.
Best Regards.