Blackberry unable to read secure email (lotus)

Hi,
Currently i facing an issue to read an secure email in blackberry handheld.
I am able to read secure email send by external. (envelope with key icon).
If internal user send a secure email thru lotus notes client, i will unable to read the email content from blackberry handheld.
It show one attachment - smime.p7m. (do not have envelop with key icon).
Besides, if i reply an email send from internally, i will unable to send a secure email. It show unable to find user certificate. I have to retype recipient email address. (it is because when i click on reply - recipient show lotus notes hieractical name and not email address.)
I have try on microsoft exchange - the above issue do not happen.
Can anyone help?
Thanks
Best Regards,
Stanley

Hi and welcome to the forums!
Try BES Security Tech overview
Page 30 I think is relevant
Thanks,
Bifocals
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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Blackberry HUB "Show Read Filed Emails" ON AND OFF button SERIOUS Gmail PROBLEM NEED BUG FIX ASAP!

Its been for years (starting from 10OS Version 10.2 ) I couldn't see filed/labeled emails in my Z30/Z10 Blackberry HUB of my Gmail account, but I just downloaded Blackberry Blend and it started to show all my filed/labeled emails, but I still cant see them in my Blackberry HUB! Maybe you can tell me how to make Read Filed Emails visible in Blackberry HUB too?
Blackberry HUB >> Settings >> Display and Actions:
Show Read Filed Emails is ON
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Both are turned on, but I still cant see them like on Blackberry Blend.. On search field then I type specific email from filed/label from my Gmail account I immediately finds it, but then I go back to Blackberry HUB all I can see just emails from inbox and single sent emails and YES "SYNC ALL EMAIL FOLDERS" IS SET TO ON AND "SYNC TIMEFRAME" IS SET TO FOREVER (''Sync All Email Folders'' is set ON and ''Sync Timeframe'' is set FOREVER).
Here is picture of email settings:
http://forums.crackberry.com/attachments/blackberry-10-os-f269/338662d1425451994-read-filed-messages...
I want to see all emails in devices Blackberry HUB like in Blackberry Blend desktop! What should I do to make it happen?
I find out that then I click on the Blackberry HUB > Settings > Display and Actions: "Show Read Filed Emails" to ON or OFF again and again, view in Blackberry Blend immediately changes in order I did ON or OFF, that's pretty amazing, but Blackberry HUB DOESN'T RESPOND AT ALL! View is the same doesn't matter if I change it ON or OFF.
View in Blackberry Blend starts to look the same like in phones Blackberry HUB then I click "Show Read Filed Emails" OFF, it looks like Blackberry HUB doesn't respond to ''Show Read Filed Emails'' ON and OFF button at all, ITS ALWAYS OFF! What should I do next??
I'm using Blackberry Z30, but I have Z10 too and it also doesn't work and it looks like this "Show Read Filed Emails" not working button bug is on all 10 OS devices except Blackberry Blend desktop version which works perfectly confirms it.
I'm using Gmail and I have latest Blackberry 10 OS version OFFICIAL 10.3.1.1565
Here is a picture how it looks then ''Show Read Filed Emails'' ON and OFF:
(first is OFF, second is ON)
http://forums.crackberry.com/attachments/blackberry-10-os-f269/338513d1425416890-read-filed-messages...
As you can see then ''Show Read Filed Emails'' is ON, Blackberry Blend changes and I can see all my emails (and there are a lot of unread ones! (sorry I blurred some of my emails for privacy)), but in my devices Blackberry HUB there is no changes and its displaying the same thing like ''Show Read Filed Emails'' was OFF. I miss a lot of emails and its really annoying and I think you understand why.. Blackberry Blend desktop version is a savior today, but THIS IS NOT A SOLUTION!
Any FIX suggestions ASAP?
UPDATE:
I tried a lot of times to delete and sign in again and again, but it looks like only Blackberry Blend respond to every setting changes! Blackberry HUB doesn't respond AT ALL! Devices Blackberry HUB only show INBOX and SENT MESSAGES all the time, but if "Display Style" in Blackberry HUB is set to "Conversation" SENT MESSAGES disappear from devices Blackberry HUB too (in Blackberry Blend is everything FINE!) if they are part of CONVERSATION FILED/LABELS EMAILS!!
All issues I been searching all this years and everyone was blaming Gmail, but it looks like ALL THIS YEARS THIS WAS Blackberry HUB "Show Read Filed Emails" ON and OFF button BUG/PROBLEM which doesn't work on devices Blackberry HUB and today Blackberry Blend desktop version CONFIRMS IT!!
Yes Yahoo accounts FILED/LABELS EMAILS with devices Blackberry HUB works FINE, but Gmail - NOT and NEED FIX ASAP!

Newest edits in here:
http://forums.crackberry.com/general-blackberry-discussion-f2/please-send-very-important-10os-device...
100% FIX SOLUTION GUARANTEE for Gmail archived/labeled Emails not showing problem!
How to fix it? FIX "Show Read Filed Emails" button to respond to ON and OFF devices Blackberry HUB for Gmail accounts - NOW IT IS ALWAYS OFF if you press ON or OFF!
"Show Read Filed Emails" button ON and OFF for Gmail account works on Blackberry Blend desktop version!
Error/Bug: Blackberry HUB do not show Gmail labeled emails
Main problem: Blackberry HUB "Show Read Filed Emails" button doesn't respond to ON AND OFF and is always OFF fo Gmail account.
Main problem: ALL Blackberry 10OS devices Blackberry HUB"Show Read Filed Emails" button ON AND OFF doesnt respond with Gmail accounts!
Works with: Blackberry Blend desktop version responds to "Show Read Filed Emails" button ON AND OFF with Gmail accounts! (pressing "Show Read Filed Emails" button ON and OFF again and again, view in Blackberry Blend immediately changes in order you press ON or OFF, but Blackberry HUB is always on OFF)
"Show Read Filed Emails" button doesn't work with: Gmail accounts
Status: NOT FIXED!
OS version: Blackberry 10 OS version OFFICIAL 10.3.1.1565
PROBLEM FOUND!
I created new Gmail account send 5 test emails and made first 2 test emails labeled and made step by step set up on my Blackberry 10OS device to confirm this ''Show Read Filed Emails'' button BUG/PROBLEM/ERROR:
1. I signed in with my Blackberry 10OS device like this:
http://forums.crackberry.com/attachments/blackberry-10-os-f269/338846d1425503380t-gmail-archived-lab...
2. When I set on Gmail account settings "Sync Timeframe" is set to FOREVER and "Sync All Emails Folders" is set to ON
http://forums.crackberry.com/attachments/blackberry-10-os-f269/338847d1425503392t-gmail-archived-lab...
3. And at last I go to devices Blackberry HUB and see this:
http://forums.crackberry.com/attachments/blackberry-10-os-f269/338856d1425505143t-gmail-archived-lab...
As you can see it doesn't matter if "Show Read Filed Emails" button is set to ON or OFF, Blackberry HUB doesnt respond at all, but Blackberry Blend view changes at same second then I press.
CONCLUSION: "Show Read Filed Emails" button ON and OFF BUG/PROBLEM/ERROR for Gmail accounts is confirmed and it STILL NOT FIXED!
Please spread the word to people who have all the power to influence and accelerate processes to FIX this VERY SERIOUS ISSUE or please tell me there could I send this FIX SOLUTION to to get fastest respond and get it FIXED ASAP. THANK YOU!
STILL NO FIX!

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