Blackberry uncaught exception

Hi All,
recently I've been getting the error code:
"blackberry uncaught exception: index -1 >= 16"
its either when I'm streaming media or watching a media file every so often.
I tried google but no luck, any suggestions?
Thanks very much!

GM1 wrote:
Hi All,
I really dont want to do a battery pull since it takes forever to load up
Any other solutions?
I've attached a photo of the error code;
http://img181.imageshack.us/i/gm1.jpg/
Thanks
-GM
Well, the only other solution would be to re-write the device code so that the particular error you are receiving is actually handled. And also to re-write the code so that all memory leaks are eliminated. And to make the OS perfect. Pretty much not going to happen, I'm thinking.
Like all computing devices, these suffer from memory leaks, application conflicts, and corruption of their stored procedures. A reboot clears that and puts everything back to fresh condition. Since you said that you recently started receiving this error, that tells me that something has gotten corrupted, leaked, or conflicted...and rebooting should clear it.
Now, if you actually meant to say something like "I recently installed xyz and now I'm getting this error", well, the recommended fix might actually be something different. But, even with that, I'm pretty sure that the recommendation would still include the reboot -- to clear out whatever the contamination is that was introduced.
BTW -- I do hope that you've decided to to the reboot already...since way more time has passed since you received that advice than it actually takes to perform it...
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

How to solve this problem 'Uncaught exception: dssma: invalid state(5): 25 in blackberry curve 8520?

HELLO, I have blackberry curve 8520. i have got error in my phone. the error is "Uncaught exception: DSSMA: invalid state(5): 25. I am unable to open my Inbox messages and unable to view phone's call history. the phone shows the same message again and again 'Uncaught exceptionSSMA: invalid state(5): 25'. Please help me how to solve it? I am unable to read sms in my phone. Please help me.
Solved!
Go to Solution.

Hi and Welcome to the Community!!
There's pretty much no diagnosing those -- they are the equivalent of the random errors in Windows for which tracing the root cause is fruitless. Basically, these are the last out in the programming code -- some event occurred for which there is no handler in the code. The fix is a code update that handles the event...but, again, knowing what the event is is pretty much impossible. So, there are a few things to try:
Sometimes, the code simply becomes corrupt and needs to be refreshed -- just like a reboot:
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
If it won't boot up cleanly, then you may need to try Safe Mode:
KB17877 How to start a BlackBerry smartphone in safe mode
There might be an updated code set from the carrier -- check them via this portal:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
The toughest possible cause is a badly behaving app. To find it, there are a couple of options. One is to see if you can read the log file:
Go to the home screen. Hold down the "alt" key and type 'lglg'. (You will not see anything while you type).This will bring up the log file. Scroll down (probably many pages) untill you see a line that says 'uncaught execption'. Click on this line. The name of the app will be in the info. Alternative methods for bringing up the logs are in this KB:
KB05349How to enable, access, and extract the event logs on a BlackBerry smartphone
The other method is to remove apps one at a time, waiting a while in between (I usually recommend a week), until the problem ceases...thereby discovering the offending app. Still another method is to reload the BB OS cleanly, leaving some time between adding other apps onto the BB so as to be able to determine exactly which one is the cause.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Uncaught exception on blackberry 9300

I am getting an error message Uncaught exception: Application Registry.waitFor (0x1c26ebcd7b130582) time out. I cannot connect mt phone to my desktop manager or indeed make any use of my phone.
any help
Kamelaht
Solved!
Go to Solution.

Hi and Welcome to the Community!
There's pretty much no diagnosing those -- they are the equivalent of the random errors in Windows for which tracing the root cause is fruitless. Basically, these are the last out in the programming code -- some event occurred for which there is no handler in the code. The fix is a code update that handles the event...but, again, knowing what the event is is pretty much impossible. So, there are a few things to try:
Sometimes, the code simply becomes corrupt and needs to be refreshed -- just like a reboot:
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
There might be an updated code set from the carrier -- check them via this portal:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
The toughest possible cause is a badly behaving app. To find it, there are a couple of options. One is to see if you can read the log file:
Go to the home screen. Hold down the "alt" key and type 'lglg'. (You will not see anything while you type).This will bring up the log file. Scroll down (probably many pages) untill you see a line that says 'uncaught execption'. Click on this line. The name of the app will be in the info. Alternative methods for bringing up the logs are in this KB:
KB05349How to enable, access, and extract the event logs on a BlackBerry smartphone
The other method is to remove apps one at a time, waiting a while in between (I usually recommend a week), until the problem ceases...thereby discovering the offending app. Still another method is to reload the BB OS cleanly, leaving some time between adding other apps onto the BB so as to be able to determine exactly which one is the cause.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Hi plZ help me to fix the error to my Blackberry 9300 Uncaught exception: java.lang.NullPointerException

; hi good plzz do help me to fix the error to my bb9300 i just update my bb9300 the the i see
error b Uncaught exception: java.lang.NullPointerException anyone here can help me to fix i appreciate

I am guessing that you are not a Java developer, and it is not your application that is causing the Null Pointer Exception.
It sounds like you have updated the OS on your Blackberry device and one of the applications that you have installed is not coping with the upgrade.
If you press on an application icon and then that causes the error, then you know there is a problem with that application and so you need to report this to the developers of that application and get an updated version.
If this is happening when you restart your device, then it appears that one of the installed applications is failing at start up time and so it is not obvious which application. So you need to see which of your applications doesn't appear to be providing all the functions it used to, and it would be a good guess that it is that application that is causing the problem. Again you need to go back to the developer to get an update.
Let us know if that does not help.
Also you have posted in the Java developer forum. If this really is not your program causing the problem, then I suggest a better place to post a question relating to the 9300 is in the appropriate device forum here:
http://supportforums.blackberry.com/t5/BlackBerry-Curve/bd-p/Curve

Blackberry Curve 8530 - Update Problems - Now no BBM - "Uncaught Exception"???????????

Had tons of issues after doing update earlier this week. Have just about everything resolved (finally), but now my BBM won't even turn on. I'm getting "Uncaught exception: java.lang.NullPointerException" I've tried uninstalling and reinstalling, battery pull, etc. Keep getting the same message, but only for BBM.
Um, yeah....help.....please. I'm dying without BBM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Having the same issues I see posted here after the most recently Verizon forced wireless update except with my address book on a Storm 2. I kept getting the icon to update, and I kept telling it not to update and not allowing the phone to schedule an update. Then, one morning I wake up and my phone had updated!
I am a property manager for condominiums and HOA's. My phone, it's contacts and calendar from Outlook are my lifeline. All of my vendors, all of the Association's members, Board members, emergency contact info etc, are stored on my phone and laptop. After this forced wonderfull update, I cannot see any other contacts other than 1 787 times, I am receiving the uncaught exception java.lang.nullpointerexception" error option upon boot. If I do a search in the address book, it will find some of the contacts, but others are missing. The only contact which is displayed in the contacts default view is the same one contact. I checked filters, I tried changing the sorting, etc.
Of course this new update forced itself upon my phone the same morning during which at 5:00AM a major pipe burst in one of my Associations and crippled me for the next two days! So during the first emergency call I spent about 20 minutes allowing access to all my applications without being able to make a single call and receiving all kinds of errors.
I just now am having a chance to work on the issue, and I call Verizon Wireless, enter my phone number and keep receiving the error that I must enter a 10 digit number 10 times. I finally get through to someone using my cell phone (which you are supposed to use a landline when calling if you need help with your phone), and they patch me through a line that says regular business hours are X to Z, 11:00PM being not during those times. So then I try the emergency support option, and get patched through to the same recording!!!! What exactly is emergency support?
So I am forced to support myself ....again. I tried forcing an update to the address book and it simply won't sync. I double-checked the option to sync the address book and it was set to sync. I read to update the desktop manager through a clean install, so I did. When I try to configure the address book serviceDesktop Manager 6 shows "address book not installed". 3 hours into this whole thing I believe I have found the answer which leads back to the original error I keep receiving...uncaught exception java.lang.nullpointerexception.
The only thing that worked for me was rolling the blackberry back, restoring the apps and data, and then forcing the information from Outlook back onto my Storm.
Verizon...don't force updates upon your customers!!!!! Not all of us have the time to spend several hours to resolve these matters!

Uncaught exceptions making blackberry unusable

Hi,
I suddenly started having major issues with my blackberry - I hadn't installed anything new or done anything that could have caused this (to my knowledge anyway!). I am constantly getting error messages saying uncaught exception...........not responding process terminated. The error numbers change constantly, 220 and 213 are the latest two but there have been others. These error alerts pop up constantly, even when I am not actively using the phone. I am no longer able to open my text message or e-mail icons, make calls and my facebook/Google applications run super slow.
I have tried doing a hard reset three times and although it takes several minutes for the phone to boot up afterwards the problem still remains.
Help!!

Hi Steffy101,
To resolve the app errors you are receiving, try to back up your data using the BlackBerry® Desktop Software and perform a clean reload of your BlackBerry® Device Software.
For further instructions, please see the following KB articles.
For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Please test to make sure the issue has been resolved before restoring any data from your backup file.
Hope this helps.
-FS
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Blackberry curve 9320 - Uncaught exception

Hi,
For some days now, several times a day, my phone stop working and I have to remove the battery and reload 2 - 3 times, before it starts working again. When I reload the battery I receive the following message:
Uncaught exception: ApplicationRegistry.wait For (0x24026284aac8d533) timeout; can someone help pls?
THX

Hi and Welcome to the Community!!
There's pretty much no diagnosing those -- they are the equivalent of the random errors in Windows for which tracing the root cause is fruitless. Basically, these are the last out in the programming code -- some event occurred for which there is no handler in the code. The fix is a code update that handles the event...but, again, knowing what the event is is pretty much impossible. So, there are a few things to try:
Sometimes, the code simply becomes corrupt and needs to be refreshed -- just like a reboot:
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
If it won't boot up cleanly, then you may need to try Safe Mode:
KB17877 How to start a BlackBerry smartphone in safe mode
There might be an updated code set from the carrier -- check them via this portal:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
The toughest possible cause is a badly behaving app. To find it, there are a couple of options. One is to see if you can read the log file:
Go to the home screen. Hold down the "alt" key and type 'lglg'. (You will not see anything while you type).This will bring up the log file. Scroll down (probably many pages) untill you see a line that says 'uncaught execption'. Click on this line. The name of the app will be in the info. Alternative methods for bringing up the logs are in this KB:
KB05349How to enable, access, and extract the event logs on a BlackBerry smartphone
The other method is to remove apps one at a time, waiting a while in between (I usually recommend a week), until the problem ceases...thereby discovering the offending app. Still another method is to reload the BB OS cleanly, leaving some time between adding other apps onto the BB so as to be able to determine exactly which one is the cause.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
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Uncaught exception application net_rim_bb_phone_app (46) not responding process terminated

My Curve 8330 has been getting a little bit funky lately. I get the hourglass for long periods of time, especially when I have more than one application open. Today I got the hourglass for quite a while until I finally got the following error message:
Uncaught exception application net_rim_bb_phone_app (46) not responding process terminated
When I enter it into the search on the Blackberry support web site, I get less than no help. Does anyone know what this error message refers too or can point me to some documentation that might help?
Thanks!

Let's ignore the error message for now (I even get a similar message on mine when rebooting, nothing I can do).
To prevent freezing or lagging/slow response on any BlackBerry, the most important practice you can adopt is to be sure to CLOSE applications when you are finished using them.
If you just hit the red "end call" key to go back to the home screen the application actually stays open and running in the background. If you do this repeatedly you will have lots of apps open and consequently your memory will get used up. Lack of memory is the biggest reason your BlackBerry slows to a crawl or locks up. If you get into the habit of actually using the menu key to close the applications this will at least slow down this memory-clogging process. You still may have to do a battery pull or use the "Quickpull" app once in a while when things get slow.
To check what applications are running on your device in the background, press the Menu key then choose Switch Applications. You will see the icons of each application there.
So now, check your applications running in the background. There are commonly four or five applications that will always be running (Messages, Call Logs/Phone, BlackBerry Messenger, Homescreen, and the Browser; there are other third party applications such as BeeJive, and BlackBerry Alerts which will also run in the background which you cannot close if you want them to operate). Make certain that the browser is NOT on an active webpage (open the browser and choose Menu > Close). Close any other applications that do not need to be running (the camera or a game you were playing or Google Maps).
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App Error 602 & "Uncaught exception: Application net_rim_bb_messaging_app(144) is not responding; process terminated"

Hi,
I have spent a whole and very frustrating day trying to solve the following problem and in exasperation I resort to a posting here. Note no changes had been made to the phone prior to the start of the problem.
My Blackberry 9800 Torch freezes on power-up. It can only be ‘unfrozen’ by taking out the battery or, if left alone, after many minutes it comes up with the white screen, ‘App Error 602' and ‘Reset’ which is highlighted. Resetting has the same effect as taking out the battery. After each restart, it goes through the usual security and time checks and then freezes again. However, on rare occasions I got the message “Uncaught exception: Application net_rim_bb_messaging_app(144) is not responding; process terminated”.
Soon after the restart, after the Security Software Verification and on confirming the time/date, there is a very small window of opportunity (literally a couple of seconds) to access the phone. After much trial and error, I discovered that (in Manage Connections) by disabling the Mobile Network and WiFi - effectively putting it into ‘aeroplane mode’ - the device would work, without any problem and indefinitely. Except, of course, I couldn’t access the phone network nor the internet, which isn’t helpful(!).
I have taken this opportunity to do a full back-up on to my PC, through BlackBerry Desktop Software (though I’m not sure this backs up downloaded Apps??). Separately, I've also copied all the subdirectories from the phone’s memory and media card on to the PC, retaining their correct structures (but presumably also copying the corruption causing the problem?).
Any ideas???
- thanks in advance!

The method you are attempting is the automatic method...sometimes it just doesn't work, and you must take control. The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Uncaught exception application

HELP ME PLEASE!!
I keep getting this uncaught exception application net_rim_bb_messaging_app (71) is not responding process terminating when I am texting. I reboot phone by taking battery out while phone is still on and when phone comes back on it still says the same thing. I may have to do this 4 or 5 times before I am able to text again.
CAN SOMEONE PLEASE HELP ME WITH THIS ISSUE????
THANK YOU!!

Hi hottmom42
Font colour nearly dazzled me there.
You will need to reload the device software but bear in mind that an app might be causing the problem, when you come to reload apps, leave out the one/s you installed immediately prior to this error.
This what I did to completely wipe my BB. I wrote this before starting and printed it off.
If your device is functioning, perform a backup now if you haven't already done so saving the file to a place and in a name that you can easily locate on computer.
I then uninstalled DTM and then deleted all other references to BB/Rim in Windows Explorer thus removing the OS for the BB from the computer in order to ensure that the version I would reinstall would be a brand new downloaded version.
Get the latest Desk Top Software (DTS)
http://us.blackberry.com/apps-software/desktop/?CPID=OTC-DSKTPSW&cp=OTC-DSKTPSW
and install it on the computer.
Get the correct latest version of the OS
http://us.blackberry.com/support/downloads/download_sites.jsp
and save it to computer.
If the PC does not recognize the BB, You need to connect the via the USB cable. Then pull the battery from the BB.
With the battery pulled, connect the BlackBerry to the USB connector and as SOON as you see USB-PIN:UNKNOWN hit Next. You have to be quick. From there you can put the battery back in (make sure you install the battery or else when the OS update is completing and the device disconnects from the computer to reboot, it will lose the power provided by the USB connection and you will get an error and have to do it all over again!).
If you don't get it right the first time, try again (unplug from USB, pull battery, connect and hit Next while USB-PIN:Unknown is showing). You have to be fast and the timing is key, so it may take you three or four attempts.
To erase all the data on your BlackBerry device, complete the following steps.
1) Download JL_Cmder from http://www.4shared.com/get/oqP9V-2Q/JL_Cmder_v19.html
2) Install JL_Cmder to computer.
3) Double check you have already backed-up the BB. If you DO NOT, you will lose ALL data.
4) Make sure the DTS is closed and plug in the BB to computer via USB
5) Go to the JL_Cmder on your computer and double click it to start. Now,this may take a few tries to connect, so keep trying until it does.
6) On the first screen, Press any key to continue.
7) Now, if your device uses a password, enter it now. If not, press "N"
8) Press 4 to initiate the WIPE
9) Press "Y" to continue
10) Now type "blackberry" to continue
11) On the BB you will see a white screen with a'507' Error. Don't worry, this is what you want! You are now ready to install the OS.
Launch the new Desk Top Software on the computer
1). On the home screen of the BlackBerry® Desktop Software, click Device > Update my device.
2). Click View Other Versions. Click the version of the new OS you previously downloaded.
3). Click Install. The DTM will install the OS and then provide you with a list of applications to install. If you have had difficulties with an app, do not install it.
Do not disconnect the device until the whole process is completed and the device has rebooted.
After 10 minutes reboot again by removing the battery whilst powered-on and leave it out for a couple of minutes.
Leave it again for 10 minutes. You should now have a fully functioning BB!
Blackberry Best Advice - Back-up weekly
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8350i uncaught exception java.lang.NullPointerException after hard reset

basic info:
8350i
v4.6.1.204 (Platform 3.0.0.73)
Desktop Manager 4.7
everything is good except that i've been using two batteries, one in the phone and one in a charger. when the phone's battery is almost drained i swap it with the charged one which of course causes a hard reset.
this procedure was working well for at least a week or two until last month when i swapped batteries - after the hard reset i got
uncaught exception: java.lang.NullPointerException
i could make calls but all other software seemed corrupted... virtually nothing else worked... icons missing etc.
tried all sorts of solutions but the only thing that fixed it was a full on device software erase/reload, then a data restore from previous backup. at the time i figured it was just a random thing and was glad to learn how to do a complete software reload.
then yesterday it happened again (again, immediately at the end of the security check after hard reset). now i'm afraid to swap batteries because it would appear that every time i hard reset there is a 10% (my guess) chance of software corruption and a complete reload takes a significant amount of time.
has anybody else noticed this? does anybody have a solution?
can i swap batteries without a hard reset; i.e. swap while plugged into power? i haven't tried this yet for fear of causing my BB harm.
any help is appreciated,
john d.
Solved!
Go to Solution.

Hello, John.
Make selective backup as it is described here:
http://supportforums.blackberry.com/rim/board/message?board.id=8100&view=by_date_ascending&message.i...
Backup only information that you need.
There is described the purpose of every database you can observe when you're doing the selective backup:
http://www.blackberry.com/btsc/KB03974
When you have done selective backup do the following.
On your device go to: Options - Security Options - General Settings
Open menu and select "Wipe handheld"

Reg:(uncaught Exception :width/offset argument cannot be negative or exceed the text length)

hi all,
I just completed my application and import the COD File in Blackberry simulator 8300 . In my mobile after login click on button it throws error and exit the application.
It throws "uncaught Exception:width/offset argument cannot be negative or exceed the text length"
Kindly give suggestion

Hello,
You should ask in the
Lightswitch forum.
If this WAS in the Lightswitch forum, I suppose you should ask in Microsoft's ASP.Net forums:
http://forums.asp.net/
Karl
When you see answers and helpful posts, please click Vote As Helpful, Propose As Answer, and/or Mark As Answer.
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Uncaught Exception

I am receiving uncaught exception errors when I try to load YGo, Facebook and Myspace. I didn't have this problem when I first installed the first two. I have tried uninstalling and reinstalling to no avail. Myspace gave me the error as I was trying to load the application the first time.
Any help would be appreciated.
Kelly
Solved!
Go to Solution.

Hi and welcome to the forums!
No data will be lost while doing this:
Do a 1minute battery pull with the phone on, replace and let the BB reboot 1-3 minutes.
See if the messages continue.
Thanks
Please remember to resolve your thread. Put the check mark in the green box that contained your answer! Thanks
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
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Uncaught Exception downloading document

I'm getting 'Uncaught Exception java.lang.ClassCastException' when I try to download a document from a secure website (https), using the blackberry browser on Blackberry Curve 8310.
What does this error indicate? Any ideas for resolving this one?
Thanks.

Sorry for the late reply, I completely forgot this thread!
From what I understand you only get this error when downloading from a particular site and not other websites correct? The site may not be compatible with the blackberry browser. Can you check the following:
In you browser, press menu and click Options
Go to Browser Configuration
What is "Browser" set to?
What is "Emulation Mode" set to?
Changing browser to "Internet Browser" or "Browser" may help and changing "Emulation Mode" to one of the other settings may help as well. I can't say for certain which one will work, but you will have to try it out.
Kijana
Please remember to:
1. Mark Accept as Solution on the appropriate post once your issue has been resolved
2. Give Kudos to helpful posts (click the star next to the post)
Thanks

Uncaught Exception: Item 38 = 38

Hi, the message "Uncaught Exception: Item 38 >= 38" appears when my Curve 8520 is switched on. Screen loads up but no Apps can be accessed - can't do anything with the phone at all! Have reset by taking battery out, but makes no difference. Can anyone help with this please?
Solved!
Go to Solution.

The easiest way to fix this with minimal headache is to just reinstall your OS.
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
It states specifically the BB Storm, but the instructions are universal.
Disclaimer: I'm just a regular user like the rest of you. I have spent a lot of time learning the limitations of the Blackberries to know how to fix most problems. If I have suggested a fix, please give a kudo and mark as a solution!

Blackberry uncaught exception

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