Blackberry user ID

I have a problem with my blackberry ID. I know my username and password are correct , but when I downloaded the new bbm that required the blackberry id information, everytime I type the correct information a message appears saying (Please enter the username associated with this device). so when I open the blackberry ID from my options, the username appears as: * ,, while my username is (*) , spelling mistakes, but I can download applications and it works perfectly fine however I donnow what is the exact problem!! everytime I try to fix my blackberry ID from options it says the password or username are wrong, can you please assist me with this? 
Can I change the whole email user for my device? 
Thank you
*Removed personal information to comply with Community Guidelines and Terms and Conditions of Use.

Make sure you're using the same email address you used to set up your BBID. You can reset your BBID password at BBID.com
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    Please remember to "Accept as Solution" the post which solved your thread. If I or someone else have helped you, please tell us you "Like" what we had to say at the bottom right of the post.

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    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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    Hey Wa_lez,
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    Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
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  • Blackberry users. Any major problems with FON?

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