BlackBerry User Tools install hang

Put in the cd on a Dell Dimension 630 Laptop running XP and click 'start' on the Cd and it brings up a new 'blank' window with BlackBerry User Tools up in the top left corner and nothing else. Just hangs there.
Any thoughts?
Thanks.
Zoot.
Solved!
Go to Solution.

Hi and Welcome to the Forums!
The media may be damaged or defective. Download a fresh copy from here:
http://na.blackberry.com/eng/services/desktop/
Also be sure you are logged into XP using an account with full admin rights.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Solved!
Go to Solution.

I would recommend Desktop Manager, for the Mac.
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3. Install free BlackBerry Protect today for backups of contacts and data.
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Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Oracle 11g install hangs on windows 7

Hi,
I have downloaded Oracle 11g r2 64 bit install onto my windows system.
When i install, the install hangs after selecting the following
a) Create and configure a database
b) Desktop Class
After these, when I click on Next, the UI hangs.
Help will be appreciated.

Using paramFile: C:\Users\jeevan\Documents\My DAP Downloads\database\install\oraparam.ini
Checking monitor: must be configured to display at least 256 colors. Actual 4294967296 Passed
INFO: [INS-07001] Value for property 'INSTALL_TYPE' not found in the bean store.
INFO: [INS-07001] Value for property 'oracle_install_db_StarterDatabaseType' not found in the bean store.
INFO: [INS-07001] Value for property 'oracle_install_db_CustomComponents' not found in the bean store.
INFO: [INS-07001] Value for property 'ORACLE_HOME' not found in the bean store.
INFO: [INS-07001] Value for property 'ORACLE_BASE' not found in the bean store.
INFO: [INS-07001] Value for property 'FROM_LOCATION' not found in the bean store.
INFO: [INS-07001] Value for property 'TOPLEVEL_COMPONENT' not found in the bean store.
INFO: [INS-07001] Value for property 'TopLevelComponentVersion' not found in the bean store.
WARNING: Failed to load bean oracle.install.ivw.db.bean.DBInstallSettings. Reason: [INS-07001] Value for property 'DBInstallSettings' not found in the bean store.
INFO: Closing bean stores from which the beans can be loaded
INFO: Registering the flow views
INFO: Adding View[type: oracle.install.commons.base.interview.common.view.PrereqGUI viewId: null uiType: null]
INFO: oracle.install.commons.base.interview.common.view.PrereqGUI added to View Type Registry with the key as [PrereqUI]
INFO: Adding View[type: oracle.install.commons.base.interview.common.view.SummaryGUI viewId: null uiType: null]
INFO: oracle.install.commons.base.interview.common.view.SummaryGUI added to View Type Registry with the key as [SummaryUI]
INFO: Adding View[type: oracle.install.commons.base.interview.common.view.SetupGUI viewId: null uiType: null]
INFO: oracle.install.commons.base.interview.common.view.SetupGUI added to View Type Registry with the key as [SetupUI]
INFO: Adding View[type: oracle.install.ivw.common.view.InventoryUI viewId: null uiType: null]
INFO: oracle.install.ivw.common.view.InventoryUI added to View Type Registry with the key as [InventoryUI]
INFO: Adding View[type: oracle.install.ivw.common.view.ProductLanguageGUI viewId: ProductLanguageUI uiType: null]
INFO: oracle.install.ivw.common.view.ProductLanguageGUI added to View Type Registry with the key as [ProductLanguageUI]
INFO: Adding View[type: oracle.install.ivw.common.view.OCMDetailsGUI viewId: OCMDetailsUI uiType: null]
INFO: oracle.install.ivw.common.view.OCMDetailsGUI added to View Type Registry with the key as [OCMDetailsUI]
INFO: Adding View[type: oracle.install.ivw.db.view.ConfigurationTypeUI viewId: null uiType: null]
INFO: oracle.install.ivw.db.view.ConfigurationTypeUI added to View Type Registry with the key as [ConfigurationTypeUI]
INFO: Adding View[type: oracle.install.ivw.db.view.DBIdentifierUI viewId: null uiType: null]
INFO: oracle.install.ivw.db.view.DBIdentifierUI added to View Type Registry with the key as [DBIdentifierUI]
INFO: Adding View[type: oracle.install.ivw.db.view.ConfigurationOptionsUI viewId: null uiType: null]
INFO: oracle.install.ivw.db.view.ConfigurationOptionsUI added to View Type Registry with the key as [ConfigurationOptionsUI]
INFO: Adding View[type: oracle.install.ivw.db.view.ManagementOptionsUI viewId: null uiType: null]
INFO: oracle.install.ivw.db.view.ManagementOptionsUI added to View Type Registry with the key as [ManagementOptionsUI]
INFO: Adding View[type: oracle.install.ivw.db.view.StorageOptionsUI viewId: null uiType: null]
INFO: oracle.install.ivw.db.view.StorageOptionsUI added to View Type Registry with the key as [StorageOptionsUI]
INFO: Adding View[type: oracle.install.ivw.db.view.RecoveryBackupUI viewId: null uiType: null]
INFO: oracle.install.ivw.db.view.RecoveryBackupUI added to View Type Registry with the key as [RecoveryBackupUI]
INFO: Adding View[type: oracle.install.ivw.db.view.ASMDiskGroupSelectionGUI viewId: ASMDiskGroupSelectionUI uiType: null]
INFO: oracle.install.ivw.db.view.ASMDiskGroupSelectionGUI added to View Type Registry with the key as [ASMDiskGroupSelectionUI]
INFO: Adding View[type: oracle.install.ivw.db.view.SchemaPasswordUI viewId: null uiType: null]
INFO: oracle.install.ivw.db.view.SchemaPasswordUI added to View Type Registry with the key as [SchemaPasswordUI]
INFO: Adding View[type: oracle.install.ivw.db.view.QuickInstallUI viewId: null uiType: null]
INFO: oracle.install.ivw.db.view.QuickInstallUI added to View Type Registry with the key as [QuickInstallUI]
INFO: Adding View[type: oracle.install.ivw.db.view.InstallOptionsUI viewId: null uiType: null]
INFO: oracle.install.ivw.db.view.InstallOptionsUI added to View Type Registry with the key as [InstallOptionsUI]
INFO: Adding View[type: oracle.install.ivw.db.view.SystemClassUI viewId: SystemClassUI uiType: null]
INFO: oracle.install.ivw.db.view.SystemClassUI added to View Type Registry with the key as [SystemClassUI]
INFO: Adding View[type: oracle.install.ivw.db.view.InstallLocationUI viewId: null uiType: null]
INFO: oracle.install.ivw.db.view.InstallLocationUI added to View Type Registry with the key as [InstallLocationUI]
INFO: Adding View[type: oracle.install.ivw.db.view.DBEditionGUI viewId: null uiType: null]
INFO: oracle.install.ivw.db.view.DBEditionGUI added to View Type Registry with the key as [DBEditionUI]
INFO: Adding View[type: oracle.install.ivw.db.view.NodeSelectionUI viewId: null uiType: null]
INFO: oracle.install.ivw.db.view.NodeSelectionUI added to View Type Registry with the key as [NodeSelectionUI]
INFO: Adding View[type: oracle.install.ivw.db.view.FinishUI viewId: null uiType: null]
INFO: oracle.install.ivw.db.view.FinishUI added to View Type Registry with the key as [FinishUI]
INFO: Adding View[type: oracle.install.ivw.db.view.PrivilegedOSGroupsGUI viewId: null uiType: null]
INFO: oracle.install.ivw.db.view.PrivilegedOSGroupsGUI added to View Type Registry with the key as [PrivilegedOSGroupsUI]
INFO: Adding View[type: oracle.install.ivw.db.view.InstallTypeGUI viewId: installTypeUI uiType: null]
INFO: oracle.install.ivw.db.view.InstallTypeGUI added to View Type Registry with the key as [installTypeUI]
INFO: Initial values of Setup Properties :
PROPERTY VALUE
CLUSTER_NODES {}
COLLECTOR_IGNORE_CONFIGURATION false
COLLECTOR_IGNORE_FAILURES false
COLLECTOR_RESPONSE_FILE
DECLINE_SECURITY_UPDATES false
FROM_LOCATION C:\Users\jeevan\Documents\My DAP Downloads\database
\install\../stage/products.xml
INSTALL_TYPE EE
MYORACLESUPPORT_PASSWORD Protected value, not to be logged
MYORACLESUPPORT_USERNAME
ORACLE_BASE
ORACLE_HOME
ORACLE_HOSTNAME COSMOS
PROXY_HOST
PROXY_PORT
PROXY_PWD Protected value, not to be logged
PROXY_USER
SECURITY_UPDATES_VIA_MYORACLESUPPORT true
SELECTED_LANGUAGES {"en"}
b_rdbmsInstall true
oracle.install.db.isCCRAuthenticationUsed false
oracle_install_LaunchNetCA false
oracle_install_NoMigration false
oracle_install_OCR_PartitionLocation
oracle_install_RACInstall false
oracle_install_RDBMSInstalling true
oracle_install_client_OraMTSPortNumber 49157
oracle_install_db_ASMSNMPUserPassword Protected value, not to be logged
oracle_install_db_AutoMemoryOption false
oracle_install_db_CharSetOption 3
oracle_install_db_CharacterSet
oracle_install_db_ConfigTabSelected 0
oracle_install_db_ConfigurationType &General Purpose / Transaction Processing
oracle_install_db_CustomInstall false
oracle_install_db_DiskGroupName
oracle_install_db_DiskGroupNameForASM
oracle_install_db_EMCentralAgentSelected
oracle_install_db_EMEmailAddress
oracle_install_db_EMSMTPServer
oracle_install_db_EnableAutoBackup false
oracle_install_db_InstallEdition EE
oracle_install_db_InstallOption INSTALL_DB_AND_CONFIG
oracle_install_db_InstallOptionSelected 1
oracle_install_db_InstallType EE
oracle_install_db_LaunchDBCA false
oracle_install_db_LaunchODMA false
oracle_install_db_LoadExampleSchemas false
oracle_install_db_MountPointLocation
oracle_install_db_QuickInstallOption false
oracle_install_db_ReceiveEmailNotification false
oracle_install_db_RecoveryBackUpLocation
oracle_install_db_RecoveryBackUpPassword Protected value, not to be logged
oracle_install_db_RecoveryBackUpUsername
oracle_install_db_SID
oracle_install_db_SecureConfigDisabled false
oracle_install_db_SetOracleBase false
oracle_install_db_StarterDatabaseType GENERAL_PURPOSE
oracle_install_db_StorageType 0
oracle_install_db_SuperAdminPasswords Protected value, not to be logged
oracle_install_db_SuperAdminSamePasswdForAll Protected value, not to be logged
oracle_install_db_SystemClass DESKTOP_CLASS
oracle_install_db_Type 1
oracle_install_db_UseDBControl true
oracle_install_db_UseFileSystemForRecovery false
oracle_install_db_UseSamePassword false
INFO: Launching Oracle Database 11g Release 2 Installer
INFO: Started executing the flow in INTERACTIVE mode
INFO: Waiting for completion of background operations
INFO: Finishing all forked tasks at state prepInstall
INFO: Waiting for completion all forked tasks at state prepInstall
INFO: All forked task are completed at state prepInstall
INFO: Completed background operations
INFO: Executing action at state prepInstall
INFO: Completed executing action at state <prepInstall>
INFO: Waiting for completion of background operations
INFO: Completed background operations
INFO: Moved to state <prepInstall>
INFO: Waiting for completion of background operations
INFO: Completed background operations
INFO: Validating view at state <prepInstall>
INFO: Completed validating view at state <prepInstall>
INFO: Validating state <prepInstall>
WARNING: Validation disabled for the state prepInstall
INFO: Completed validating state <prepInstall>
INFO: Verifying route success
INFO: Waiting for completion of background operations
INFO: Completed background operations
INFO: Executing action at state decideOCMInstall
INFO: Completed executing action at state <decideOCMInstall>
INFO: Waiting for completion of background operations
INFO: Completed background operations
INFO: Moved to state <decideOCMInstall>
INFO: Waiting for completion of background operations
INFO: Completed background operations
INFO: Validating view at state <decideOCMInstall>
INFO: Completed validating view at state <decideOCMInstall>
INFO: Validating state <decideOCMInstall>
WARNING: Validation disabled for the state decideOCMInstall
INFO: Completed validating state <decideOCMInstall>
INFO: Verifying route requireOCM
INFO: Get view named [OCMDetailsUI]
INFO: View for [OCMDetailsUI] is oracle.install.ivw.common.view.OCMDetailsGUI@6da05bdb
INFO: Initializing view <OCMDetailsUI> at state <getOCMDetails>
INFO: Completed initializing view <OCMDetailsUI> at state <getOCMDetails>
INFO: Displaying view <OCMDetailsUI> at state <getOCMDetails>
INFO: Completed displaying view <OCMDetailsUI> at state <getOCMDetails>
INFO: Loading view <OCMDetailsUI> at state <getOCMDetails>
INFO: Completed loading view <OCMDetailsUI> at state <getOCMDetails>
INFO: Localizing view <OCMDetailsUI> at state <getOCMDetails>
INFO: Completed localizing view <OCMDetailsUI> at state <getOCMDetails>
INFO: Waiting for completion of background operations
INFO: Completed background operations
INFO: Executing action at state getOCMDetails
INFO: Completed executing action at state <getOCMDetails>
INFO: Waiting for completion of background operations
INFO: Completed background operations
INFO: Moved to state <getOCMDetails>
INFO: Waiting for completion of background operations
INFO: Completed background operations
INFO: Validating view at state <getOCMDetails>
INFO: Completed validating view at state <getOCMDetails>
INFO: Validating state <getOCMDetails>
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^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ Is this the problem????
Do you wish to remain uninformed of critical security issues in your configuration?
INFO: Completed validating state <getOCMDetails>
INFO: Verifying route success
INFO: Get view named [InstallOptionsUI]
INFO: InstallOptionsUI Entering Constructor
INFO: InstallOptionsUI Exiting Constructor
INFO: View for [InstallOptionsUI] is oracle.install.ivw.db.view.InstallOptionsUI@5ea07440
INFO: Initializing view <InstallOptionsUI> at state <installOptions>
INFO: Completed initializing view <InstallOptionsUI> at state <installOptions>
INFO: Displaying view <InstallOptionsUI> at state <installOptions>
INFO: Completed displaying view <InstallOptionsUI> at state <installOptions>
INFO: Loading view <InstallOptionsUI> at state <installOptions>
INFO: Completed loading view <InstallOptionsUI> at state <installOptions>
INFO: Localizing view <InstallOptionsUI> at state <installOptions>
INFO: Completed localizing view <InstallOptionsUI> at state <installOptions>
INFO: Waiting for completion of background operations
INFO: Completed background operations
INFO: Executing action at state installOptions
INFO: Completed executing action at state <installOptions>
INFO: Waiting for completion of background operations
INFO: Completed background operations
INFO: Moved to state <installOptions>
INFO: Waiting for completion of background operations
INFO: Completed background operations
INFO: InstallOptions UI Entering & Exiting processInput
INFO: Validating view at state <installOptions>
INFO: Completed validating view at state <installOptions>
INFO: Validating state <installOptions>
INFO: Completed validating state <installOptions>
INFO: InstallOptionsAction Actions.transition called
INFO: selectedInstallOption is :INSTALL_DB_AND_CONFIG
INFO: launchNETCA = true
INFO: Verifying route system_class
INFO: Get view named [SystemClassUI]
INFO: SystemClassUI Entering Constructor
INFO: SystemClassUI Exiting Constructor
INFO: View for [SystemClassUI] is oracle.install.ivw.db.view.SystemClassUI@164ca42b
INFO: Initializing view <SystemClassUI> at state <getSystemClass>
INFO: Completed initializing view <SystemClassUI> at state <getSystemClass>
INFO: Displaying view <SystemClassUI> at state <getSystemClass>
INFO: Completed displaying view <SystemClassUI> at state <getSystemClass>
INFO: Loading view <SystemClassUI> at state <getSystemClass>
INFO: Completed loading view <SystemClassUI> at state <getSystemClass>
INFO: Localizing view <SystemClassUI> at state <getSystemClass>
INFO: Completed localizing view <SystemClassUI> at state <getSystemClass>
INFO: Waiting for completion of background operations
INFO: Completed background operations
INFO: Executing action at state getSystemClass
INFO: Completed executing action at state <getSystemClass>
INFO: Waiting for completion of background operations
INFO: Completed background operations
INFO: Moved to state <getSystemClass>
INFO: Waiting for completion of background operations
INFO: Completed background operations
INFO: SystemClassUI Entering & Exiting processInput
INFO: Validating view at state <getSystemClass>
INFO: Completed validating view at state <getSystemClass>
INFO: Validating state <getSystemClass>
INFO: Completed validating state <getSystemClass>
INFO: selectedSystemClass is :DESKTOP_CLASS
INFO: Verifying route desktop_class_yes
INFO: Get view named [QuickInstallUI]

What are end user tools in BEx suite?

Hi,
I have following doubts in reporting..Can any one pls help me?
(i).What BI content do we need to install (or activate) to view the result of the query in Web Report and Excel Report form?
I understand that once the query is designed, it can be executed in BEx analyzer and we save it as workbook..then what is the purpose of BI content u201CWorkbooku201D that is available in BI content?
(ii).Is BI portal same as Netweaver Portal? When end user tries to view the reports from the portal on clicking link, from where the data will be retrieved (I mean either from BEx web Analyzer or Web Application Designer or from anywhere else?
(iii).In the complete tool set of BEx, what are the developer tools and what are the end user tools? I understand that Query Designer and BEx Analyzer are both end user & Developer tools and the remaining are only Developer tools.
Please provide the clarifications to the above queries..I am always confused with these.
Regards
Sharif.

Hi,
Please try to break the questions into different threads.
i).What BI content do we need to install (or activate) to view the result of the query in Web Report and Excel Report form?
I understand that once the query is designed, it can be executed in BEx analyzer and we save it as workbook..then what is the purpose of BI content u201CWorkbooku201D that is available in BI content?
-> This WorkBook provides information for the BI Technical Content and is used by admin, where workbooks with queries designed by the customer are genrally targetted to the end user and contain information about the company.
(ii).Is BI portal same as Netweaver Portal? When end user tries to view the reports from the portal on clicking link, from where the data will be retrieved (I mean either from BEx web Analyzer or Web Application Designer or from anywhere else?
-> The BI portal is based on the Netweaver Portal. It simply has BI content & roles activated.
(iii).In the complete tool set of BEx, what are the developer tools and what are the end user tools? I understand that Query Designer and BEx Analyzer are both end user & Developer tools and the remaining are only Developer tools.
-> Additional developer tools are Web Application Designer & Report Designer.

Portal install hangs at 61%

I have install ias9 on several machines using different Linux distributions and they all seem to hang at 61% of the portal configuration assistant install. I am now trying it on a P-III 1Ghz with 512MB ram and it has been sittingat 61% for about 6 hours. CPU usage still at 100%.
null

I too downloaded the 9iAS installation for Linux from OTN. I am also experiencing the same problem you are...here's an excerpt from the $ORACLE_HOME/assistants/opca/install.log:
...Importing component: ID = 1076115684 Name = RPT_PDETAILS Owner = PEOPLE_APP Type = AREPORT
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It appears that SCOTT has already been created, data installed, and then tries to create the user again...SCOTT already exists and the install hangs.
What I did to get around this is open a separate xterm and executed:
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Then when it got to the point shown above where it was trying to create SCOTT I opened up another xterm and executed:
ps -ef
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oracle 31208 31197 0 00:38 pts/2 00:00:02 /u02/app/oracle/jre/1.1.8/bin/li
oracle 31209 31197 0 00:38 pts/2 00:00:16 /u02/app/oracle/jre/1.1.8/bin/li
oracle 31211 31197 0 00:38 pts/2 00:00:00 /u02/app/oracle/jre/1.1.8/bin/li
oracle 31286 31211 0 01:27 pts/2 00:00:01 ../../bin/sqlplus
oracle 31303 1 1 01:52 ? 00:00:00 xterm -fg white -bg black -sl 20
oracle 31305 31303 0 01:52 pts/1 00:00:00 bash
oracle 31315 31305 0 01:53 pts/1 00:00:00 ps -ef
I assumed that process 31286 was the one trying to recreate SCOTT. I double checked that the user did exist by querying DBA_USERS from another box and the user did in fact exist. So I killed process 31286 with a gracefull exit request:
kill 31286
...and the install continued until 100% completion. Note that after the install was completed, the processor on my database box was pegged at 100%. I had to kill the process on the database side that was trying to recreate SCOTT. Looks like the Portal install script isn't quite right for the 9iAS for Linux install I pulled down from OTN.
I have yet to attempt to connect to the Portal installtion as it was late and I needed to get some sleep. I will try to connect to the Portal installation this evening to determine if it was a success.
I hope this information helps.
My question to Mr. Lincks is: Have you perform this installation on the Linux platform? If so, was the installation performed from media supplied by Oracle? I too have performed the installation several times on Solaris and on NT with downloads from OTN, however, I did not have a problem like this one from the Linux download.
Thanks,
Mike

Buying a 3G Iphone (Original Blackberry User)

Hey wassup everyone....im new to this forum and im very interested in purchasing an Apple 3G Iphone. Comming from a Blackberry Curve, my expectations are very high for the iphone and i had a few questions:
-WHat are a couple of the pros and cons of the new iphone?
-IS it worth leaving a blackberry behind?
-And simply, is it worth the money?
...Any help would be appreciated, thanks!

I have been a blackberry user for years, and indeed still am, I have a company Curve. We have about 1000 Blackberry users, and as CIO of that company I insisted we keep the blackberries.
I expect to leave the company, and needed a personal phone with good e-mail. I ended up buying the iPhone. I spent a lot of time considering the Storm, or even the Bold, but ended up with the iPhone.
Good decision? Not completely sure. But so far I think so.
With respect to company usage, Blackberry is a better choice. Not so much because of individual use, but all the policy and control and security issues are better suited to a corporate environment. And frankly e-mail has more control - filters, wireless activation, etc. And there is no question in my mind that a company benefits from ONE platform, two is almost twice the expense from a labor perspective, if not more. And if I have to pick one, Blackberry.
But for a personal phone, so far I prefer the iPohone. The browser is no comparison better, exchange (which I use) and active sync actually is BETTER than blackberry for personal use -- faster, more consistent reconciliation, easier to set up.
I had no real interest and did not use tasks and notes -- those are two things Blackberry does and iPhone does not. I didn't care; others might care a lot.
Blackberry has deeper applications available, and you can write your own without waiting for the blessing of Apple. Me? Who cares -- I like that they are vetted, I like the stability that come with it. 10,000+ applications are plenty.
The form factor on the iphone is better (at least relative to the bold or curve).
I don't like the propietary cables, etc. Pain in the ... but it's not a big deal.
At first I was irritated that you couldn't replace the battery or have a sprea don the iphone, but I really thought about it, and realized while I had a spare on the curve I had never actually needed it (I will admit the curve battery lasts longer).
The camera on the curve is MUCH, MUCH better. No comparison. I have a Nikon for taking real pictures, don't care. Some might care a lot. Camera *****. (same pixels by the way, and I actually had them swap my phone by the way, because it was so bad - no change).
Music, videos - no comparison. iPhone. Though frankly I could care less.
User interface -- again, no comparison - iPhone. MUCH nicer. Both neat and more usable EXCEPT -- I do miss the keyboard a bit. Maybe 20% of the time. I'm getting better at the virtual keyboard, if it was landscape I would be happy (I have a 3rd party tool, but that's not quite the same).
So far so good, I don't think you will be disappointe,d but it is different. And there are some very definite pro's on the blackberry side.

Limiting user from installing apps eventhough they have CC Complete Licence

Hi Guys,
I'm wondering if anyone have any idea how to do this. Basically we have CC for teams subscription with CC Complete licences. However we don't want the invited users to install anything they want within CC Complete.
I know that I can create custom packages according to what the user required for their work, but my understanding is the user would still be able to go to Adobe Website and download other software outside their package and activate it.
Is there a way to stop them from doing that? Thanks heaps.

Hi there, I suggest uninstalling again. Then running the Cleaner Tool: http://www.adobe.com/support/contact/cscleanertool.html
Once you have finished this, please install the CC desktop app at creative.adobe.com Then you will be able to download your apps properly.
Please let me know if this works.
Thanks,
Madison

BB user tools cd

bb user tools cd......is there a internet download for this....my cd bay wont open
thank you
pinky

Pick Desktop Manger from the drop down menu on the linked page.
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22

BlackBerry User Tools install hang

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