Blackberry user tools locks up computer

Running Vista Home addition w/SP2
Computer has an Intel T6400 @ 2 Ghz.; 4GB ram; 64 bit system.
BB : tour
Inserted the disk and ran set-up. Locked up the computer big big big time. Couldn't even shut it down using task manager. At first I thought there was something wrong with the disk. Had to manually shut down the computer. The next time it started it I received the message "Windows could not start the computer. Will try to locate a solution." It managed to start the computer but the settings for programs and even data within programs was kaput. Took 2 days to get everything back in order so you can imagine my apprehension of repeating the process. I see others iin this group have had similar problems. Frankly to have one of the biggest advantages of a Blackberry compromised by crap software is disturbing.
I saw suggestions in this group about downloading DTM 5.0. My question is it comes with and without Media Manager and I have no idea which one to download and install.

I would suggest the verion withOUT the Media Manager. The MM seems to be a large bloated software not really needed.
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BlackBerry User Tools install hang

Put in the cd on a Dell Dimension 630 Laptop running XP and click 'start' on the Cd and it brings up a new 'blank' window with BlackBerry User Tools up in the top left corner and nothing else. Just hangs there.
Any thoughts?
Thanks.
Zoot.
Solved!
Go to Solution.

Hi and Welcome to the Forums!
The media may be damaged or defective. Download a fresh copy from here:
http://na.blackberry.com/eng/services/desktop/
Also be sure you are logged into XP using an account with full admin rights.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry User Tools Disc

Hey folks. I just have a question about the user tools disc.
If I download the info from that disc into my desktop pc and then decide to later change my device, is it easy to uninstall whatever downloads from that disc from my computer? Or will a lot of info be imbeded into my pc? The reason I ask is because I just got a new pc and my Blackberry in my opinion is due for an upgrade and I'm not really sure if I will stay with Blackberry. I like my device and it was my first smartphone but I go prepaid and right now there are some really good prepaid devices on the market so I am just undecided at this time. Not to mention that Blackberry has not put out another device in the prepaid market other than the Curve 8530 that I am aware of...
Thanks

Hello Huntmarv,
You should be able to download the BlackBerry Desktop Software and anything else required on the disk from the following location:
http://bbry.lv/ynNoHE
Cheers,
-FB
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Click "Accept as a Solution" for posts that have solved your issue(s)!

Problem with Blackberry user tools cd

Hello, please help, i just got a Blackberry 8100 from Ebayusa and the user tools CD that was sent with it has something else recorded on it. Which software do i need to download please?
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Assuming you're using the Facebook app for the iPhone, this is something you'll need to take up with Facebook, as they developed the app. Apple has nothing to do with that (other than making it available on the App Store), and "we" on these forums are just users like you.
If you go to the Facebook app on the App Store, you'll find a link to contact the developer for support.

Error 2738 on Window XP Home Edition when loading Blackberry User Tools

Uhg, I am so frustrated! I received an internal error 2738, could not access VBscript when I tried to load the software with my new Blackberry Curve 8330 Smartphone. I tried registering the vbscript.dll file and received an error DllregisterServer in vbscript.dll failed. Return code was: 0x80004005. I have tried to register as the administrator by following these directions: click on the start button then click on run then type cmd and press enter. From the command prompt type cd\ , then type cd windows\system32, then type regsvr32 vbscript.dll and press enter. It didn't work either. Does anyone have any idea how I can get the darn software on my computer!

don' be frustrated anymore ! Just read :
http://supportforums.blackberry.com/rim/search?submitted=true&type=message&sort_by=score&advanced=tr...
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

TRYING TO LOAD BLACKBERRY STORM SOFTWARE TOOLS TO MY COMPUTER

I can't seem to get the blackberry user tools CD that came with the pH on to my computer I have windows xp do I have to have vista or HP? Can anyone help?,this is were I got in the setup. The cd loads and I click on the blackberry desktop software then it goes to the next screen which it tell you to install blackberry desktop SOFTWARE I click that and then the cd start to download the file then stop in the middle of the download then it pops up with this error system cannot Read from specified device Y THANK FOR THE HELP
Kudos! Thanks!

you can try an alternate method to do the installation :
http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryDesktopSoftware&message.id=...
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Text tool in elements 10 has taken to locking up computer

Any attempt to use text tool in elements 10 has taken to locking up computer. I do not want to pay for an upgrade until I know that one of two things will happen: 1) the upgrade will fix this situation, OR 2) there is a way to repair the problem so that the upgrade will install properly

Select the T tool and try a reset - see image below:

Will I mess up my configuration on my BlackBerry 8830 if I load the User Tools CD?

I noticed I could not charge my BlackBerry from the USB and somewhere in the docs read that it would work if you load the User Tools CD. My question is that my BB has been set up by our IT section, and when I started to run the User Tools CD it asked me what configuration I wanted (BES). If I go ofrward will it kill my present information on my BlackBerry?

It won't kill your info on the BB but if installed incorrectly, you will stop email from being delivered to your BB. My best advice is to contact your IT department and have them walk you through the setup for Desktop Manager that is best suited for your particular setup.
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Error installing user tools CD

Hi, I just bought my 1st Blackberry and loving it so far, but when I put the user tools cd in my home computer and laptop, it won't install. I get a message saying, The system cannot read from the specified device. I have googled this and still can't find any way to resolve the problem. I have windows vista on both computers if this helps. I don't know alot about computer lingo- so if you can help me, please make it as simple as you can. I would really appreciate any help. Thanks

I would recommend that you download Desktop Manager, version 5, Service Pack 1, withOUT the Media Manager. Download Desktop Manager from here:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Any way to lock a computer like in Windows?

So I'm really quite new to the Mac world, and I'm used to locking my computer when I'm not using it. With Windows, all you do is press the Windows key + L and it locks the computer, but all your programs keep running and everything. As far as I can tell, on Mac there's only one way like that, and that is to set the screen saver so that you have to type in your password to unlock the display, and set it to come on at the least time possible.
Since I'm primarily using Leopard instead of XP for everything, surely there's a better way to keep my computer from being hijacked by annoying little brothers?

Simple screen-lock passwords as described above will suffice for most people.
But understand that if a miscreant has physical access to your computer and the right tools (e.g., a Leopard install DVD) they can force a reboot of the computer and do things to give themselves complete password access to your files.
The most serious type of locking for the Mac is called an "Open Firmware Password". Setting one of those prevents things like booting from a DVD, booting in "safe" or "single user" mode, or booting into Target mode. Do some searches and read up on it before your consider trying it. Setting one of those can leave you with no recourse if your computer develops a problem, as you will not be able to boot into any of the modes that might help. Combining that with File Vault encryption of a user's Home folder (System Preferences / Security) is about the best you can do to lock things down in the standard Mac toolset.
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--Bob

Cant receive emails - error 'user mailbox locked'

My emails are not filtering through to the 'mail' application on my mac.
I use Virgin, also have a blackberry. I can get the emails from the Virgin site, the emails are coming through on my blackberry.
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The server error encountered was: user mailbox locked
When I look at connection doctor the error is POP account failed, please make sure user name and password are correct.
As far as I am aware I have not changed anything.
Has anyone got any answers please?

> The error is - The mail server denied access to the account "xxxx"
because an administrator or other mail client was using it when Mail
tried to log in. Please try again later.
The server error encountered was: user mailbox locked
Where/how does Mail display that error message?
Are you accessing that mail account from other computers or devices, or by other means (e.g. webmail), when it happens?
Could it be that you have more than one copy of the Mail application running? How many Mail icons do you see in the Dock?
Have you tried restarting the computer?

User tools cd

the tour user tools cd won't work on windows xp. error message reads "installation files cannot be validated. please verify the installer package." any ideas?

odiegh wrote:
I've tried to download versions of dt mgr 600 _b042and 601_b021 and I'm getting the same message about the "installation files cannot be validated". I've gone through and cleared my temp files. I ran a chkdsk and still nothing. I'm running xp pro sp3.
Any ideas?
Hi and Welcome to the Forums!
At what point, exactly, are you getting that message? During the download? At the completion of the download? When you launch them? At some other point?
Further, is there anything else about that message box to indicate what is generating it? Virus protection? Windows itself? Something else?
Thanks!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Need Help! Blackberry 8300 Keyboard Locked-up

Need Help! Blackberry 8300 keyboard locked-up. Trackball can scroll but cannot activate programs. Cannot use keys to answer phone, activate programs, etc. I have taken battery out to reboot/reset but no luck. Any help/suggestions would be greatly appreciated. Thanks!

What version of iTunes is on the computer?
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Why BlackBerry force BlackBerry users to use BIS

I am unable to understand that why BlackBerry force BlackBerry mobile users to use BIS ( which is so costly ), BlackBerry keep BIS mandatory in its every app like BlackBerry protect, push mail, browser and BlackBerry world. But this is not fair. BlackBerry should leave it on the will of BlackBerry users. Then they can decide whether to use BIS or not. Like Android phone users who enjoy a more richer web facebook and other apps than BlackBerry without a costly GPRS plan like BlackBerry's BIS but only in the normal gprs plan. This time BlackBerry doesn't rock

Hello,
I'm sorry to disagree, but your comparison is not quite equal. Consider email...no other platforms handle email the way BBs do. BBs prior to the Z10 do not have a full on-device email client...rather, they use the BIS infrastructure that is hosted by the carriers and RIM to accomplish true PUSH email from the end user perspective. This involves additional infrastructure dedicated solely to BB users, not usable by any other customers of that carrier. Along with the other BB proprietary services (which also require dedicated infrastructure), this results in a set of infrastructure that is solely used by BB customers...hence, added cost for the BIS plan so as to enable those services.
Many end users indeed have a full choice...newer BBs can function with a generic data plan, but naturally none of the BB-proprietary services will work. But, some carriers will not allow a BB onto their network without a BIS plan...but that is the decision of the carrier, not BlackBerry.
The future is brighter...reports are that BlackBerry10 devices (e.g., the Z10) will not require a BIS plan and will have all BB proprietary services as part of a generic data plan from the carriers.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Sharing events with Blackberry users

Is there a way ti share an event in iCal with a blackberry user?

There has been reported problems with iPhoto losing some functionality when a non-English language is used as the default for the computer. That may be what you're running into. If you can, try changing the default language to English and see if the sharing will be allowed. OT

Blackberry user tools locks up computer

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