Blackberry white screen of death solution

Hi all
I have a problem with the screen of death, all I had to do is to change a battery and now my phone its working fine.
Solution for problem is to get another battery.
Let me know if it worked for you!!!!
Regards
Norman Magota

Hi and welcome to the forums nmagota!
A couple of places for you to visit: Blackberry 101 Tips & Tricks
Did you have an error message accompanying your "white screen of death?"
Happy to have you here!
IrwinII
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Similar Messages

Blackberry White screen of death

My friend has the Blackberry Curve 8520 it was working fine for her but recently she has been getting a white screen randomly which she then needs to take the battery out and plug it into charge, to get it to work. The first time it did it she thought maybe it ran out of charge but as soon as it was plugged in it said full battery. Is there anything she can do?

Hello becceh96 and welcome to the BlackBerry® Support Community Forums.
Sorry to hear your friend is having issues with her BlackBerry® Curve™ 8520 smartphone.
It would be recommended your friend reinstall her device software.
Using the BlackBerry® Desktop Software, have her back up her device data and follow the steps in KB11320 "How to perform a clean reload of the BlackBerry Device Software for Windows".
Before she restores the backed up data file, have her test the screen to ensure it doesn't go white again.
If she should encounter any further issues, she should contact her mobile network provider point of sale for further investigation.
Hope this helps!
-HMthePirate
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8900 White Screen of Death Solution

This worked in *MY* case.
Random white screen lockup that would only be solved by putting the phone on a charger. OS reinstall didn't work, removing new apps didn't work. Completely wiping the phone and doing a clean install didn't work.
I replaced the battery with a new one.
That was 3 days ago. My phone hasn't crashed since. For the last two days, I've been pushing the phone hard with data and voice calls...and no issues. I've also noticed that the new battery doesn't deplete nearly as quickly as the old one. I'm guessing the 'charger solution' should have been a clue. This seems to have fixed my problem, just hope it helps someone else.

greenlightning01 wrote:
as Spock said, once you eliminate all possibilities, whatever is left, however unlikely, must be the truth.
Sherlock Holmes is the originator
greenlightning01 wrote:
If I had known it were as simple as replacing the battery, I probably wouldn't be under a contract today with an Android phone. I really loved that 8900.
And the BB is designed to be reset with the battery pull.,
Blackberry Best Advice - Back-up weekly
If I have helped you please check the "Kudos" star on the right >>>>

Traditional Solution To "White Screen of Death" Not Working

My 2G 32GB iPod Touch was working fine, and an hour later, I got the "white screen of death." I tried the hard reboot, holding down the home/sleep button for 10 seconds. After that failed, I tried 15, 20, 25, etc. I tried upgrading to 4.0.2. Nothing. Restoring to factory settings. Nothing. Restoring factory settings AGAIN. Still just a white screen.
A couple days later, I was seeing if it was just a screen error. Turns out, whenever I slide where the slider would have been on the screen, it made the unlock sound. When I had unlocked it, I poked around until I got into something with a keyboard, and all of the letters had the "click" sound whenever they were touched.
My opinion is that the problem is a loose wire that connects to the LCD screen, just randomly getting unloose. However, I want a second opinion, and a potential solution.
AND DO NOT TELL ME TO HOLD DOWN THE HOME AND SLEEP BUTTON FOR 10 SECONDS. IT DOES NOT WORK FOR THIS CASE. LET ME REPEAT. THAT SOLUTION. WILL NEVER WORK. FOR THIS SITUATION.

Yeah. I've done that about a thousand times. Perhaps you didn't read what I wrote in all caps. Or perhaps you misread the title.
http://www.youtube.com/watch?v=okvp29UhHCM&feature=related
Imagine that what's happening in this video is on an iPod, and isn't an app. And there's no display of time or WiFi signal.

White Screen of Death - NOTHING IS WORKING

Right, I've had my blackberry for a few months now, it was bought from someone else. Only recently, my phone has been turning itself off and giving me the "white screen of death" but I've always managed to get passed it by removing the battery then restarting it.
But today, it has turned itself off, reloaded to the main screen where it then freezes, the screen goes white and it says "app error 523 - reset". Ive clicked reset about a billion times and it keeps doing the same thing over and over again.
Ive been searching on this site all day for an answer but nothing has worked. I downloaded blackberry desktop/device software but it won't find my device. I tried that app wizard loader thing, but that didn't work either.
And yes, my phone is charged.
I am beyond frustrated now, it's seriously p*ssing me off and I need some help!! I can't fill out one of those information things including the carrier, question and whatever else because I don't know any of mine!
Please help me, I am just getting more and more angry!!

Hey jessmayx3,
Welcome to the BlackBerry Support Community Forums.
I can definitely help you out.
Follow the steps in this article to resolve the App Error 523: www.blackberry.com/btsc/KB24395
Let me know if you have any more questions.
-ViciousFerret
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Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

App getting the "white screen of death" since iOS 8.2 update

Hello!
Been playing an app called Solstice Arena since it came out. Now suddenly the game morphs into the "white screen of death" every time I hit the login button.
I tried all the usual things, turning the phone on/off, reinstalling the app, all to no avail.
Never had this problem before downloading iOS 8.2.
Anyone have any ideas?
Here is a pic:

Hello melsuzhen,
Welcome to the forums.
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Link: http://www.blackberry.com/btsc/KB03621
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo only restore essential data. It is possible that you have corrupt data in your backup file which is causing your issue.
Hope this helps, have a good day.
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

The white screen of death

Hi. i recently replaced my digitiser on my 3gs but since that i have experienced the white screen of death, i have restored the phone with itunes and tried all the button combos but no luck. its still recognised on itunes and it still rings i just cant access my phone. i had to replace my lcd a few months back because it was cracked but i kept my old one, i connected that to it because even though its cracked it still displays something but that screen was white too..
would anybody be able to advise me on how i could fix this problem or how much it would cost to fix.
any advice would be much appreciated, thanks

Hello lhuston,
Welcome to the forums.
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Link: http://www.blackberry.com/btsc/KB03621
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo
Thank you
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

White Screen of Death Questions [PLEASE HELP!]

If someone actually cares about my issue, they will read all of the following. Let's see how many of you are out here and how many just want to answer simple short questions for reputation.
Okay, so I've ran into my first ever iPod Touch issue. I've never owned an iPhone, but I have had an iPod in the past and know a bit about them. I'm going to be 100% honest and I need a serious answer because I'm upset and angry. If anyone can be bothered to read the following, THANK YOU. If anyone could help me out in any way by giving me suggestions/tips and/or a solution, THANK YOU. But anything that can help is appreciated.
I had my board shorts on when this ocurred. I went to the toilet, doing my own business. I had my iPod Touch in my bank pocket which went to about half way down my thigh. The iPod Touch at the time was facing away from my thigh. Pulling down my pants, the iPod Touch hit the tiled floor. It hardly even hit the floor, all I heard was a little click and I realised it was my iPod. It was flat at the time, I picked it up and pressed the Home button immediately to ensure it was okay. It sort of lit up like a white background, but had a very low opacity. Since it was flat, I assumed it was normal.
Putting my iPod on charge right after my toilet break, I waited and waited for it to charge quickly enough for me to see the screen as I was a little worried not having seen that faded screen before. When the Apple logo was to appear, it gave me a lit up white screen. I was so confused as there were no marks AT ALL on my screen or any other part of the iPod.
NOTE: My iPod is still under warranty.
Did my research and came to the conclusion that it was the infamous 'White Screen of Death'. Where do I go from here? I have no clue!
I have important information such as a To Do list and my Contacts within the iPod. I NEED to retrieve this information. Is there any way I can do this?
I can still use the iPod, as if the screen were showing. Sounds are working, but there is just a blank, lit up white screen. Sometimes when I hold the Home button, On/Off button & the Volume Up buttoon all at the same time for ~10-20 seconds, the Apple logo comes up as if the screen was all fixed. 5 Seconds later, it goes all funny as if there were faded white lines and a faded white background but still being able to see the logo/screen. When the iPod loads, it just goes back to the lit up white screen.
Here's another odd thing to this, when I leave my iPod Touch sitting in a spot remotely, without touching it for a few hours, when I come back to it and hit the Home button, the iPod will begin to work fine as if nothing ever happened. No white screen, no nothing, just simply use it as I wish. I can even sometimes lock it, and then unclock it again with it still showing perfectly. However, when I tend to click the On/Off button after this happens, or if I just continue to use it for ~1 minute, it will eventually do the same as the above paragraph in second last sentence.
This may be important:
The iPod charges fine.
The iPod can be used with my computer and iTunes fine.
To sum it all up, everything can be done, including using the iPod, but with a lit up white screen.
Here are some questions I have for you guys:
Will Apple cover this in my warranty?
If they won't, what should I do?
How much would a replacement screen cost?
Should I attempty to open my iPod if they do not cover it by warranty? (I have not attempted as I don't want to void anything).
What could be the cause and why?
How can I retrieve that important information? (Contacts & To Do List)
Have you got any suggestions/tips for me?
I need this resolved guys. I'm very upset and angry over the whole situation. If a little thump on the tiles like that (it's not like I dropped it or anything) can damage the screen that much, then this devices from Apple can't be very reliable. All I'm asking for is some genuine service/help to resolve my issue. If this can be done, I will be one VERY happy person.
Daniel

Will Apple cover this in my warranty?
As stated above it is not covered by the warranty as it will be deemed accidental damage. You can try explaining what happened to somebody at the Genius Bar and they may cut you some slack and replace it at no cost. They might not though as Apple has started to really come down hard on eliminating replacing accidentally damaged iPods at no cost.
If they won't, what should I do?
Again, bring it into them anyways and explain what happened. You have nothing to lose either way. Otherwise, you really only have 2 other options. Send it to a third party service center to have them take a look at it and possibly repair the iPod, or do some studying online and learn how to open up the device yourself and take a look. There are some excellent step-by-step repair guides at http://www.ifixit.com/.
How much would a replacement screen cost?
This depends on where or how you have it repaired. Here is Apple's repair pricing guide.
http://www.apple.com/support/ipod/service/prices/
Third party repair centers will cost less and they'll actually swap out the bad part rather than just replace the entire iPod as Apple does.
Should I attempty to open my iPod if they do not cover it by warranty? (I have not attempted as I don't want to void anything).
If you have a warranty on it still, I wouldn't quite yet. Take it to your local Apple store as explained above. Otherwise, I would only if you feel comfortable working with small electronics and consider yourself handy with them.
What could be the cause and why?
As stated already, it could be a damaged or loose LCD ribbon cable or the LCD screen itself is damaged. As to what exact component, there is no way to tell.
How can I retrieve that important information? (Contacts & To Do List)
Make a backup of the device in iTunes before taking or sending it in for service or before you decide to open it up (if you do happen to go that route). See here what is included in the backup of the device.
iTunes: About iOS backups
If you get a new or replacement device you can restore it from that backup.
Have you got any suggestions/tips for me?
As I have already stated numerous times, try taking it into your local Apple Store and see if there is anything can do for you such as swap it out. Remember that they are not obligated to do so since the damage is technically accidental. Be kind and polite when explaning what happened. You never know what could happen!
B-rock

White screen of death with little black clock thing

I've had the so called white screen of death for 2 days. Phone was locked in pocket. Took it out and there was a tiny error message on the screen. unfortunately I can't tell you what message it was :-(
Removed battery for long and short periods. Each time, when put bavck in, the led light flicks on and i get the white screen (without me powering it up). The phone is totally unresponsive.
I've tried the following but the computer recognises my phone (instead of 'unknown'), then I get the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator".
Done the downloads then nothing apart from the phone turning itself off. HURRAH! However, it's back to square one because if I touch it, we go back to the beginning.
1) Make sure you have Blackberry Desktop Manager installed.
http://na.blackberry.com/eng/services/desktop/
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):
"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm
3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Congrats! Just don't disconnect anything and let the lengthy process finish completely.
NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.
http://www.blackberryfaq.com/index.php/BlackBerry_Operating_System_Downloads
Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.
I've tried all of this on the old, slow laptop but have a mac as well.
PLEASE someone HELP!

Suzi-Q wrote:. Seriously fed up about not being able to back up on a mac
Hi you can use the mac
http://us.blackberry.com/apps-software/desktop/desktop_mac.jsp
However, if you haven't already done a backup, it is most certainly too late, but its worth a long-shot.
From your original post, it seems to me you did most things except a complete wipe without which I think you may be stuck with the white screen. Whether you use JL_CMDER or BBSAK to perform this vital step, they need a Windows OS. Whilst I do not have any mac knowledge, I do know that you can run Windows 7 on the mac. However, sounds like a faff to me. Can you not borrow a friends PC?
Below are the wipe and reinstall instructions which includes using JL_CMDER
This what I did to completely wipe my BB. I wrote this before starting and printed it off.
If your device is functioning, perform a backup now if you haven't already done so saving the file to a place and in a name that you can easily locate on computer.
I then uninstalled DTM and then deleted all other references to BB/Rim in Windows Explorer thus removing the OS for the BB from the computer in order to ensure that the version I would reinstall would be a brand new downloaded version.
Get the latest Desk Top Software (DTS)
http://us.blackberry.com/apps-software/desktop/?CPID=OTC-DSKTPSW&cp=OTC-DSKTPSW
and install it on the computer.
Get the correct latest version of the OS
http://us.blackberry.com/support/downloads/download_sites.jsp
and save it to computer.
To erase all the data on your BlackBerry device, complete the following steps.
1) Download JL_Cmder from http://www.4shared.com/get/oqP9V-2Q/JL_Cmder_v19.html
2) Install JL_Cmder to computer.
3) Double check you have already backed-up the BB. If you DO NOT, you will lose ALL data.
4) Make sure the DTS is closed and plug in the BB to computer via USB
5) Go to the JL_Cmder on your computer and double click it to start. Now,this may take a few tries to connect, so keep trying until it does.
6) On the first screen, Press any key to continue.
7) Now, if your device uses a password, enter it now. If not, press "N"
8) Press 4 to initiate the WIPE
9) Press "Y" to continue
10) Now type "blackberry" to continue
11) On the BB you will see a white screen with a'507' Error. Don't worry, this is what you want! You are now ready to install the OS.
Launch the new Desk Top Software on the computer
1). On the home screen of the BlackBerry® Desktop Software, click Device > Update my device.
2). Click View Other Versions. Click the version of the new OS you previously downloaded.
3). Click Install. The DTM will install the OS and then provide you with a list of applications to install. If you have had difficulties with an app, do not install it.
Do not disconnect the device until the whole process is completed and the device has rebooted.
After 10 minutes reboot again by removing the battery whilst powered-on and leave it out for a couple of minutes.
Leave it again for 10 minutes. You should now have a fully functioning BB!
Blackberry Best Advice - Back-up weekly
If I have helped you please check the "Kudos" star on the right >>>>

Since updating the software on my iPhone 3gs it has developed the so called "white screen of death". The phone has not been dropped or damaged in anyway, the problem only developed after software upgrade. Rung apple and they were less than helpful

since updating my iphone 3gs software it has developed the so called "white screen of death" this happened immediately after software install. It has never been dropped or damaged. I have tried the solution which seems to pop up most of holding down the power button and the home button for 10 seconds but this hasnt helped at all. Tried ringing apple, who were less than helpful and disinterested as the phone is out of warranty. I am hoping there is a solution which doesnt mean shelling out for a new phone! any ideas?

Basics from the manual are restart, reset, restore.
Try all of these.
If these fail, then:
iOS: Unable to update or restore

HELP!!!!!! (White Screen of Death)

Ok i was downloading a new adobe flash update for mac and when i went to install it asked me to close out of any browsers.... so i did.... then it starts running slow and freezes up which is just what computers love to do....
not so much with macs tho... anyway i shut off my macbook and restart it and i get the white screen of death.... what gives?? i tried everything to fix it... loaded the utility disc, command-option-r-p, took the battery out held the power button.... i mean everything... im ****** right now.... from what i have read about this white screen crap is i have lost all my data and files!
if there is anything else i can do please tell me? the reason i got a macbook as a laptop was to not deal with daily PC issues like software crap and viruses and such things.... but now i have a hardware problem and im not happy.... its only been a few months since i got the macbook not even thru my 2nd semester at college.... anyway i need a solution and fast and there are no apple retail stores here in tallahassee florida please help

It your hard drive have it replaced by apple I just got mine back. Same thing and yes what your seeing is the apple screen of death. I hope you have all of you info backed up.

White screen of death and reboot loop help!!!

I have a problem with my curve, I have a white screen of death. This happens whenever I turn on my blackberry. Also my phone is stuck in a continuous loop of it rebooting, loading up showing the home screen and then rebooting again. What do I do? i have tried battrey pulls and pressing on the corners of the screen

Deal with the rebooting first. If you have a media card installed, remove it and test. If it isn't the media card that is the problem, see if you can reboot in safe mode, then do a a full backup. While in safe mode, after the backup, you can try removing any apps or themes you added and then test. Ultimately you will probably end up reinstalling the OS.
Once you have the device booting up and staying on, hopefully, see what you see. If the screen is all white with no text or icon, you have a hardware problem with a connection to the display.
Caveat: If have gotten the device wet or dropped it, all bets are off.
- Ira

White Screen of Death and Wipe Did Not Work

Hello -
I purchased my Blackberry 8900 a year ago and TMobile is my carrier.
I experienced a white screen of death on my Blackberry 8900 last nite while talking on it. It just dropped the call and the screen went white. I shut it off then back on, white screen appeared after reboot. I pulled the battery and left it out for 15 min, inserted it again and rebooted - still white.
I searched online and found a lot of info. My phone is recognized by the Desktop Manager software. I was able to back up all of my data and applications. I deleted all of the data on my phone through the DM as well (or thought I did - I can't tell if it worked or not). I downloaded the current version of the OS from TMobile for reinstallation.
I downloaded JL Cmder to fully wipe the phone. JL Cmder did not work on my home machine (Win 7) but I finally got it to work on my work machine (Vista) today.
I selected the wipe option (4) and JL Cmder successfully connected with the phone. The phone rebooted and I got happy, but on phone reboot I did NOT get the "507" error all of the how-to sites say I'm supposed to get. The phone rebooted with the same white screen and no error message. I've run the wipe command from JL Cmder a few times on the phone and it connects, reboots but I still get the white screen with no error message.
Is there anything else I need to do to get this 507 error? Or is my phone really dead?
I want to do what I can before I shell out more $$ for another phone.
Thanks in advance.

Thank you for your replies...
jmrmb80 - Yes the device is still recognized by the Desktop Manager. I reloaded the OS on it this morning and the App Loader says it was successful - but on reboot the white screen loads and thats it.
billrobinson - I haven't dropped the phone since I bought it. I wish I had b/c then I could blame it on something. My friends drop their phones all the time, spill stuff on them etc.... and I do nothing - and my phone blows up

Having an intermittent issue where my iMac blanks out on me. On restarting I get bands running down the screen with pixels jumping around, then the white screen of death and nothing... Wouldn't restart all weekend, now fine..? any ideas whats wrong?

Having an intermittent issue where my iMac blanks out on me. On restarting I get several bands running down the screen with pixels jumping around within the bands, then the white screen of death and nothing... This happens intermittently and usually restarts OK. Happened again three days ago and wouldn't restart for two days (again the bands/pixels etc) but now operating fine? Any ideas whats wrong with my iMac and what the solution may be? Also gets very hot from time to time, particularly if I'm playing music/watching youtube/movies for extended periods. Mac is 3.5 years old, running OS X 10.6.8, processor 3.4 GHz i7 memory 8GB 1333 MHz DDR3

If you live near an Apple Store, make a Genius Bar appointment to have the computer tested. Supposedly there is no charge for testing. Use 2nd link if not near an Apple Store or aren’t in the US.
Genius Bar Reservation US
Authorized Service Provider

N97 White screen of death (WSOD) with FW V11.0.21

I have my nokia N97 almost a week now. This morning opera mini froze and I couldn't turn it off so I removed the battery. After reinserting the battery and turned the phone on I got the White screen of death (WSOD), just a white screen with the word nokia on it. I tried to boot it without the simcard and also waiting 30+ minutes before reinserting the battery. But I still have de WSOD...
Do I have to keep it on to drain the battery or are there other methods to fix this problem. I don't feel like sending it to Nokia because I have to wait more than 2 weeks before it's fixed...
The past 2 weeks I have used it intensively, installed a lot of apps. Put 300+ songs on it and and some movies. I had the email widget on the home screen, I heard that's one of the problem on other forums...
Any ideas how I can boot up normally....
Solved!
Go to Solution.

WSOD
Hard Reset
The combination is:
Shift + Space bar + Backspace + Power your phone
Instructions to bypass WSOD:
All you need is: Methodology 1 as posted by some other user
N97
Charger
Follow these steps:
Turn off your phone.
Insert charger.
Remove charger right after screen lights up.
Wait a couple of seconds till screen turns off and just after that press power button.
After standart vibration notification just put your charger in.
VOILA! You can insert your PIN again!
I am using this method for almost a month and it seems that this is only one way to boot up my N97.
It would be nice to hear if this method works for you
Anyway, I have found a solution, that works for me everytime the WSOD comes up. It goes like this when WSOD keeps coming up:
Instructions to bypass WSOD:
All you need is: Methodology 1 as posted by some other user
1. Pull battery and re-insert it.
2. Power up the phone by holding the "Power button + RED key + GREEN key + Camera key" and wait 30 seconds or so.
3. After the wait the phone should come up normally asking for the SIM passcode and everything is fine.
"Power button + RED key + GREEN key + Camera key" is a sort of "soft reset", it keeps all the installations and everything as opposed to the "hard reset".
Hope this helps, and let's all hope that Nokia QA start testing their smartphone software with a little more care. I cannot imagine that normal people would live with such blatant bugs.
My solution to yesterday experience
What I have done:
1. Switch Off Nokia N97 by pulling out the battery
2. Pull out the SIM CARD and Memory Card
3. Switch on The Nokia N97 without SIM AND MEMORY CARD
4. Then do the Factory Settings by going to phone menu options because by this time WSOD will be over.
5. Then Insert the SIM and restart it.
6. Again Switch Off the same and insert Memory Card.
7. Switch on again and restore settings as backedup whether in your PC or memory card to get last settings.

Blackberry white screen of death solution

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