Blackberry won't send/receive calls or texts but can still access internet.

Hi,
I have a blackberry curve 9300, it's with Orange but has been unlocked and has an o2 sim in it.
A couple of weeks ago I lost the phone so I called o2 and they deactivated the sim then sent me a new one, which works perfectly fine. A few days ago someone called up my Dad saying that they had found my phone, but due to it having a lock on it they had to wipe the handset in order to get contact details. I got the phone back, put my sim in it and it won't do anything. It's recognising the sim fine but I can't send or receive calls and texts, yet I can still go on the internet. It used to work absolutely fine before I lost it, so I can't understand as to why it's suddenly not working. I went into o2 this morning but they wouldn't do anything as it's an Orange phone, and Orange wouldn't do anything as it was unlocked, so I'm stuck.
Any clue as to why this is happening?
When I try to send a text it has a red X by it and says - Retries Exceeded.
When I try to call it instantly says - Call Failed.
Your advice is VERY much appreciated! Pulling my hair out here - I miss my Blackberry and am currently stuck with my old LG.

Calls and SMS are carrier functions. Your first step should havw been calling your carrier.

Similar Messages

HT204053 How do you change apple id for icloud if phone is already set up. Need to give each phone in my account their own apple id for icloud so that we dont receive each others messages but can still all use same id for purchases.

How do you change apple id for icloud if phone is already set up. Need to give each phone in my account their own apple id for icloud so that we dont receive each others messages but can still all use same id for purchases.

Settings-icloud-scroll to the bottom, select delete, if you want to keep the content select keep, otherwise it'll remove it. Then once it is done add the account information for the account you want on that phone. Your apple ID in settings-store will remain the same and each device can still purchase/use content from that account.

Hi i recently bought a used iphone 4 on orange in the uk and although everything seems to be working fine it will not send or receive calls and texts or connect to the internet, its like its been blocked, i have spent time resseting it with apple

i recently purchaced a used iphone4 on orange in the uk and although everything seems to work it will not send or recieve calls and texts or connect to internet,i have spent time resetting it through itunes myself and with an apple technician, iv done all the usual reset network and stuff and the sim works in my other phone. its like the phone has been blocked but it hasnt as iv done all the checks to see if it was stolen or blacklisted.please if anyone can help id b very grateful

i bought the phone from someone who lives in my village, there is no error code, when apple did a diagnostic on the phone they said it was running perfect. when you say carrier locked what exactly do you mean as i put a brand new orange sim in the phone and everything seems fine but the sim dosnt seem to activate so i tried it in my unlocked 4s and i got missed calls and txt's that id sent to it while it was in the 4, when i try ring it in the 4 it says sorry calls are currently not being connected to this number then goes to orange answerphone

Why can I not receive calls on FaceTime but can make them?

I can make calls on FaceTime but cannot receive them. I"m told that when I'm called it rings but I do not hear it. I am able to make calls that connect with no issues. Why is this happening?

Hey jodimb,
Thanks for the question. To troubleshoot this issue, we’ll need to isolate if it originates on your end or the caller’s end. See the section titled “Troubleshooting FaceTime for Mac” in this resource:
FaceTime for Mac: Troubleshooting FaceTime
http://support.apple.com/kb/TS4185
Additional Information:
Unable to make or receive FaceTime calls after April 16, 2014
http://support.apple.com/kb/TS5419
Thanks,
Matt M.

Can i buy a sim card in europe to use my iphone to send/receive calls and texts?

can i buy a sim card in europe to use my iphone 4s?

That would depend if you have an unlock phone or not.

My sound has recently gone on my Iphone4s, this only happens when I use my phone myself. The sound works when I receive calls and texts but I am unable to watch videos, listen to music etc it seems like my volume button has gone! Can anyone help??

My sound has recently gone on my iphone4s, this only happens when I use my phone myself. The sound works when i receive a call or a message etc but I am unable to watch videos or play music, the sound also doesn't work on games. Please can anyone help with this issue or let me know how to fix it if experienced the same problem?

Remove all apps from multitasking bar. Double click Home button then tap and hold an icon and tap on little x on every app. Then reset. Hold down Home and Power button until Apple logo appears.

I am unable to send emails using apple mail, but can still receive

A very odd situation this. I have a couple of POP3 accounts and an Exchange server account. All was going well until a few days ago when all my accounts stopped sending mail, but still continued to receive mail. I have removed each account and restored it but this hasn't worked, the timer is constantly spinning against the 'Sent' header. All these accounts work in their webmail version so I have to conclude the fault is with Apple Mail. Can anyone help please? Thanks.

Troubleshooting Mail.
http://support.apple.com/kb/ts3899

Windows 7 Won't work with GT704WGB - Connects, but can't access internet or ping router

Upgraded my Verizon DSL.
I replaced an old WireStream DLS router and NetGear wireless access/router with Verizon's GT704WGB.
After I replaced it, Wireless connections from Windows 7 no longer work.
Help. Any ideas?
1. The GT704WGB installation seemed to be easy and successful.
2. I have 3 devices and 4 operating systems
    a. An iPhone - It connects to my wireless network and works fine.
    b. An Acer lap-top running Windows XP service pack 2 - It connects to my wireless network and works find.
    c. An Hp Pavilion lap-top running Ubuntu Linux
         i. It connects to router via cable and works fine.
        ii. It connects to router wirelessly and works fin.
    d. The same Hp Pavilion when booted to Windows 7 doesn't work wirelessly. :-(
         i. It connects via cable to router and works fine
        ii. When I disconnect cable and connect wirelessly IT DOESN'T WORK. :-(
What happens is Windows reports the the wireless adapter has connected to the network, but says it is NOT CONNECTED TO INTERNET. Further I can't ping the router, 192.168.1.1. I have checked the IP4 properties and settings for the adapter. They seem
fine.
1. Adapter has an address on the network.
2. DHCP is enabled.
3. Gateway is provided automatically by DHCP
4. DNS is provided automatically by DHCP.
Pinging router gets no response. Attempting to resolve a name, www.google.com reports unable to resolve name.
All of this works perfectly when directly cabled to router.
Any help with how to troubleshoot this would be appreciated.
Solved!
Go to Solution.

Solved my own problem. Sorry for the spam. :-)
Windows does not support multiple gateways. I had foregotten I had a 2nd wireless access point/router plugged into the network (Cisco/Linksys E1000). That router had been working fine in combination with old SpeedStream DSL router from Verizon, but apparently it introduced a second gateway address which was in conflict with GT704WGB.
Solution:
1. Unplug Cisco E1000. Reset it to factory settings by pushing red button.
2. Plug Cisco E1000 back into network.
3. Use Cisco CD and setup.exe to "install" E1000.
4. Use Cisco CD and Cisco Connect to reconfigure E1000.
5. Done.
All devices working with all OS's including Windows 7.

Same phones, but wife's cant send/receive calls/texts

We had both had iphone 4's and mine worked perfectly fine everywhere and my wife's couldn't send or receive calls or texts while in the house, but when away from the house it worked reasonably well (still not great though). We talked to Sprint and Apple, and Apple thought it was the antennae inside the phone that was the problem, but since it was an old phone it wasn't worth fixing. We just upgraded to the iphone 5s and it's the exact same problem. Mine works perfectly fine, and hers has the same problems (although the texts now work). Seems like a service issue now, but I can't wrap my head around the fact that it's always her phone that doesn't work.

I am experiencing the same issue with my Iphone 4s. I was told that Verizon cannot guarantee service in a home or building. I explained to them I have had Verizon for 2 years and lived in the same home for 9 months. My phone stopped taking incoming and making outgoing calls on the 9th of January and has been in and out of service since. They finally decided that instead of passing the buck and making me fork out 230.00 for a signal booster they would supply me with one. The first order for the signal booster got lost or was never made. I contacted Verizon back and a new order was placed. I am now awaiting that device in hopes it will resolve my signal issues. Much like you have said my signal bars do not indicate I am getting low signal. I walk outside and waaaalaa I can make a call. I am not sure what is going on but it does concern me when my service works great for 9 months and all of the sudden there is an issue with signal.

My iphone 5 for some reason can receive calls, send & receive texts but can not call out

My iphone 5 for some reason can receive calls, send & receive texts but can not call out

I am not sure if this issue is going to help you but lets give it a try.
I know that where im from, which is the Netherlands, I am not able to sent e-mails from my iPhone or any other mobile device by using 3G or a random WIFI acces point. The provider only allowes you to sent e-mails when you are connected to a network of there own. Which means if you have provider "101" and your email settings are set up for this provider in your iPhone but your using the network of a friend of yours which is provider "202" you cannot sent emails from his network. Though you can receive them you may not sent.
As I said, I am not aware if this issue is the same for you totaly depents on the country and provider your using.

Cant send or receive calls or texts

I have an iphone 4s and everything works except I can't send or receive calls or texts. I called at&t and did some troubleshooting and same with apple
support and it works for like 5 minutes then goes back to same problem. Any help would be appreciated.

If your device is showing signal in the status bar and you cannot do what you describe, you need to contact your carrier again. That is a carrier function. Since AT&T did some troubleshooting already, I suggest you check back with them about the possibility of getting a new SIM card.

IPhone 4 iOS 5.0.1 stops receiving calls and text messages

Hi all,
My iPhone 4 (iOS 5.0.1) suddenly stopped receiving calls and text messages. However, I'm still able to send them.
The workaround for fixing this issue is to make an hard reset to the iPhone.
This only occured with 5.0.1 version. It's very annoying because I'm not able to know if it's working or not (I can only suppose that it's not working when I'm a long period without receiving calls/messages)
Do you know how to solve this ?
Thanks in advance!

JasminGomez wrote:
I already hate iphones and I'm reconsidering my blackberry again because at least that one didn't fail me like this one does!
First, who really cares what you do? I certainly don't, and I doubt the vast majority of users on this forum don't either. Ridiculous statements like that just make you look stupid.
Second, this is a user to user technical support forum. I saw a lot of whine here, not a question. What is your technical support question?

Haven't been able to make/receive calls or texts for a month

I've had no service on my phone for a month now and haven't been able to make or receive calls or texts. I've had my phone (iphone 4) for almost a year now, one day it was fine, the next it wasn't. It literally just happened over night. My sim card works fine in other phones so i know thats not the problem.
After an endless amount of phone calls to O2 and no solution to the problem, I've now been told that my phone isn't reading the sim card properly and my phone needs to be sent to Apple. I'd take it to a store but the nearest one is 45 miles away and I don't drive so it's not very easy to get to. Also, as i bought it from a different website and not from an apple store and don't have any proof of purchase or warranty, would they still be able to fix it for me?
I recently went to Spain and while I was there my phone worked perfectly and I could call and text as usual, but as soon as I got back to the UK it stopped working again which suggests to me that it's nothing to do with my phone, as it was able to read the sim card fine in another country. Would I achieve anything by getting it unlocked and changing to another network?
Has anybody encountered anything like this before or have any solutions to the problem? After a month of this i'm at my wits end!!

Thanks for the reply. I bought the phone on november the 1st 2011 and it has worked perfectly until the end of last month when it started saying 'no service', and no this didn't occur during an update or restore. I don't make many calls or send texts a lot so I don't know when exactly when it did happen but I know it was working on september the 28th and it wasn't on september the 30th, I didnt update, restore or anything. When I bought it, (cant remember exactly where i bought it but it was an online shop), it was sold as being on the O2 network.
I contacted the network and they said they could unlock it, so maybe i'll try it on the Orange network instead as I managed to use that without any problems in Spain.
Thank you for the answer to my other questions as well.

IPhone 4 cannot send/recieve calls/texts but is still able to connect to the internet. What is wrong with the phone and how do I fix it?

A friend of mine has an iPhone4 (not 4s) and she has been dropping it when she was drunk. She also lost it for nearly a week and it got handed back to her, luckily. She blocked the phone after she lost it so that other's couldn't use her contract (which is paid by her father). When she received the phone back, she asked O2 to unblock it an they gave her a new sim card and asked her to wait 24 hours. It started working again, for about a day, where she could receive and send texts/calls and Internet - the lot! But after that day, she can no longer get any signal on her phone to send or receive calls or texts. We have tried putting the sim card in another phone to see if that was the problem, but it worked fine with full signal, so we're guessing that O2 aren't the problem. I'm guessing that it is the phone but I'm not sure whether it's a hardware issue or software. We've recently installed the new iOS5 today and it still doesn't work correctly. Do you think that some hardware needs to be replaced? I was wondering if anyone knew if the phone signal and 3G signal run on the same antena or different ones in the 4S?
Thank you for your time and help in advance. Any help/knowledge will be much appreatiated.

oh my god, i can't believe i am having the exact same situation as yours. i lost my phone for about 2 weeks and got it back. when it was lost I asked O2 to block it and later I asked them to unblock it after I got my phone back. My internet seems to be working fine, but I cant receive or make calls. I went to apple store to tell them about that, they did a factory setting, but still can't get it working and later told me that its not the phone's fault but O2's fault because I could see the O2 on top, with no any bars and she assumed that i would not have been able to see the O2 written on top if it wasn't O2 fault. I told them that I can use the internet from O2 however, but in reply she asked me to show the internet (i still wonder what she meant by that), I tried to explain that the internet is from my data plan, but no... she insisted me on showing the internet, i wonder what exactly did she wanted to prove by that. Or maybe she was in a hurry to get home, because it was almost at the end of the day. Anyway I have changed my sim and it seems to be working fine on another phone, but its the same problem in my iphone 4. I haven't been able to use my phone for more than a month now and its really frustating. I have booked another appointment with apple day after tomorrow, just hoping for the best now

Can't make or receive calls or texts. I have FULL signal.

I have 100% full signal, all bars are there. I CAN NOT MAKE OR RECEIVE phone calls or text messages!! Started to happen on 6/17/2013. I have the Samsung Galaxy. My wife and I and a friend have the same phone and they are having the same problem as me. THEY can not make calls or receive calls or text messages as well........they have full signal too!!! Again, this has been happening since 6/17/2013. IT IS ONLY HAPPENING IN MY HOMETOWN AREA!!! THE TOWN WHERE I LIVE!! WHEN I LEAVE MY TOWN...half mile north or half mile south-IT WORKS FINE AGAIN... WHEN I COME HOME, NO CALLS, NO TEXTS, AND THERE IS FULL SIGNAL. WHEN I TRY MAKING A CALL I WATCH THE SIGNAL, I PRESS SEND, THE SIGNAL IS FULL SIGNAL, AND 15 SECONDS LATER IT DROPS THE CALL (message says call ended). DOESN'T CONNECT THE CALL. THE TOWN IS WILLIAMSVILLE NY. THE ZIP CODE IS 14221. ACADEMY STREET, MILL STREET, SCHOOL ST, EAGLE ST all in zip code 14221. These phones are our ALL IN ONE phones. We don't have home phones. We can't call anyone while at home . THERE IS A PROBLEM WITH THE VERIZON TOWER THAT SERVICES THIS AREA. PLEASE HELP!
AGAIN...THIS IS HAPPENING TO ME, MY WIFE, AND FRIENDS. IT ONLY IS HAPPENING IN ZIP CODE 14221 WHERE WE ALL LIVE. I KNOW THAT THERE ARE OTHER VERIZON CUSTOMERS HAVING THIS ISSUE HERE (14221) AS WELL. IT'S NOT OUR PHONES. THERE IS A PROBLEM WITH THE SERVICE.

theroamer Having issues with signal is definitely not how we want you to experience wireless service. We take this very seriously because just like you I use my cell phone for everything and recently eliminated my home phone. I would love to help you with this issue, so lets get started. I show you are in an area that has great coverage. I do show multiple customers have reported issues in your area and a few weeks ago, it shows the issue was resolved. You advised that you cant get calls inside your home. Have you always had signal issues inside the home? If you step outside your door, can you make a call, send text, or access data related functions at all? Have you tried to power cycle the devices or perform a master reset. Before you rest the device, lets try a SIM card removal. Power the device off first and follow these steps http://tiny.cc/2gn6yw . This will reconnect you with the towers. You should have your wife and friend perform the same steps. If you continue to have the issues, try performing the hard reset http://tiny.cc/9in6yw . Make sure all information is backed up first. The steps above should help with your issue. If your still having the problems with signal, send us a private message with your name and mobile number. We can try submitting another trouble ticket for the issues so that we continue to inform our technicians in hopes that your area issue is revisited. I truly apologize for the issues your having and that your trouble-tickets were closed without any resolution. I look forward to hearing from you soon.
KinquanaH_VZW
Follow us on Twitter @vzwsupport

Blackberry won't send/receive calls or texts but can still access internet.

Similar Messages

Maybe you are looking for