BlackBerry won't work

To whom it may concern,
My blackberry has recently stopped working and it seems that the only solution is to send it in to be fixed. Is there someone from blackberry who could email me so I can discuss what to do?
Please respond with an email address or phone number where I could talk to a blackberry agent.
Thank you for your time.

Panchami wrote:
Hi, i downloaded whats app using BIS plan, i used this plan for one month! after that i activated 2G internet plan, i did some APN settings, i am able to browse, facebook n all but whats app is not working in my mobile now am not able to send or receive messages. can anyone pls hepl me out
Hi and Welcome to the Community!
You need to check with WhatsApp to be sure, but it's my recollection that it requires a BIS plan to function...without it, it does not function.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

My blackberry won't work.

I have a blackberry curve 8520.
When I try sending a text it says its un able to send:@
When I try ringing someone it says 'un available'
When I try bbm'ing someone it doesn't send at all
Please someone help me, or I'm taking my phone back and sueing the blackberry company.

You don't need to sue, you simply need to take the battery out. And then let it cool off, sitting the battery and phone out. Leave it alone for five to ten minutes and then try it again. I warn you, waiting for a BB to load is a long process, but it's a fix-all remedy most of the time. If this doesn't work, simply take it to your phone 'carrier.'

Blackberry Desktop Manager won't work with Curve 9310

Can anyone help me troubleshoot why the Blackberry Desktop Manager won't work when I plug my Balckberry Curve 9310 into the USB port. The program freezes and shuts down. If I try to use the device switch wizard I get this message "Fatal Error has occured while updating your device's software. Please try again." I had to purchase a new Blackberry because my provider doesn't work in my new location so I bought StraightTalk Blackberry because I use it for business and I am familar with the phone. I am desparate to get my connections loaded onto my new phone. Help!

Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

My BlackBerry 8520 won't work

My battery ran out this night, then I tried to switch the mobile on but it won't work. It actually turns on, but it stops at the frame with the bb logo and the charging bar. Please help me, I don't know what to do. I tried charging the battery, changing it with a new one, connecting the bb to the pc but it isn't read. Thank you all for your help!

Hi! Welcome to the forums.
Did you happen to download any app before this issue occur?
Try remembering if you did.
Click " Like " if you want to Thank someone. If Problem is resolved accept it as a "Solution ", so that others can make use of it.
Click if you want to Thank someone. If Problem is resolved, so that others can make use of it.

Is there a way to prevent a Blackberry SIM from working in other smartphones?

Hi all,
Just a quick question here - we've tested and found that a SIM card with an iPhone/Android data plan on it won't work in Blackberry (at least not the data portion) but is there a way to prevent a card associated with a BES/BIS data plan from working in other Smartphones? The data use is the big issue for us.
I know this should be as simple as telling our users they're forbidden to do so, but... they're users, and we've had a few go a bit rogue...
Thanks
Environment: Bell Mobility, BESX, ActiveSync
Solved!
Go to Solution.

Hi Sparq,
Current BlackBerry smartphones require access to BIS or BES, which requires special data plans, which is why the iPhone/Android data plans don't work, but as far as I know, the same restriction doesn't exist going the other way. Your best bet would be to call your service provider (in your case, Bell?) and see if they have the ability to apply a restriction on their end. That's really the best chance you'd have for blocking them out.
Of course, if it's a serious enough issue, your company's CEO and management team could make it an offense that could result in the termination of a position as it technically could be considered theft of company assests.
If you want to thank someone for their comment, do so by clicking the Thumbs Up icon.
If your issue is resolved, don't forget to click the Solution button on the resolution!

External speaker won't work

I have a BlackBerry Curve 8310 and the external speaker won't work. I don't get any notification of calls, texts, etc. I had a new external speaker put in but that didn't fix the problem. Anybody have any ideas of what else could be wrong? My phone is no longer under warranty, so AT&T will not replace my phone.

The same thing happened to me. Go to Applications and then the Utilities Folder and then open the Audio Midi Setup app. Make sure the default output and system output are set to the built in output. The same symptoms happened to me when I ad reset those options to an aggregate device I created for some simple music production. Setting the above setting back to the defaults made everything better.
-E

GPS won't work

I have a 8330 and the GPS won't work. I have Blackberry Maps and Google Maps, each says looking for satelites when trying to find where I am. Alltel tech support says I need to pay $9.99 per month for telenav, but I hope that is not correct, since I was told GPS was on the phone when I bought it 3 weeks ago.
Solved!
Go to Solution.

Glad it worked for you Doug!!
have a wonderful evening and enjy that blackberry!
Warning --- its addictive!!
Nurse-Berry
Follow NurseBerry08 on Twitter

My blackberry 8830 stop working

My blackberry's model is 8830 and its the problems is that its is not turning and keep flashing a red light. My service provider is O2 though its doesn't have the handset i have a pay as you go sim. I attached it to the computer using a usb and used the destop manager to and clicked synchronisation and after that the computer crashed and eversince the blackberry won't turn on. I got the blackberry as a present from canada and it worked fine in uk with a pay as you go sim.

thank you very much bbhorrigan you are a great asset to this community your link works like charm
thank you to juwaack6 for your concern
i reinstall it and all goes well

The 'r' won't work all and 'y' is really sensitive

the 'r' won't work at all! Instead, when I type 'r' a 'y' comes up! And the 'y' key has become really sensitive. Its a curve 8520 if that helps. Anyone know what to do? I can't type my password in as I need an 'r' Thanks

Hello Thandiebbz1,
Welcome to the forums.
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Link: http://www.blackberry.com/btsc/KB03621
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo
If the application load does not correct your issue then you will want to contact your point of sale for options.
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Touchscreen and trackpad won't work after installing new OS

i want to ask why that after i upgraded my os, and during the start up when i have to scroll down the aggrements text my trackpad and my touchscreen won't work. is that any way to solve this problem? i beg you to answer my question please. i would be very grateful. thanks

Did you actually upgrade to OS 7.0 or to OS 7.1?
What OS were you previously on that you want to downgrade to?
For the application in question, go to Options > Device > Application Management. Find the app and delete it.
Now, go back to AppWorld and install it again and see if it works correctly.
For most apps that I know of, if they worked correctly on OS7, they will be fine on OS7.1
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Convenience keys won't work...

When I lock my BB Curve 9300, I can't unlock it. All 3 convenience keys (right, left and mute) won't work. PLEASE HELP!!! I have to take the battery out to get it to unlock

lillbitt67 wrote :
When I lock my BB Curve 9300, I can't unlock it. All 3 convenience keys (right, left and mute) won't work. PLEASE HELP!!! I have to take the battery out to get it to unlock
Hello lillibitt67
To rule out any Software issue I prefer you should Reload your Device Software and see if that helps otherwise you need to contact your Service provider for repair.So please try it first.
KB11320 : How to perform a clean reload of the BlackBerry Device software using BlackBerry desktop software for windows.
Prince
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Desktop Manager won't work with Bold 9900 no matter how many times I uninstall and reinstall!

This really is a shambles and Blackberry are no help!! Can you guys help!! My blackberry won't SYNC with my computer! I have tried uninstalling and reinstalling the software, it isn't ideal at all!
Any tips, I connect device and for hours it comes up on device manager, 'Connecting' nothing changes!
Anyone provide any tips on how I can get this to work.
I have been downloading device manager 7.0 but it doesnt work and Blackberry arent interested in helping!

OH! So this isn't really a sync problem, but a connectivity problem between the BB and the Desktop Software (lack of sync is a cascaded symptom, but connectivity is the root issue)...much different! In which case, here is the list of troubleshooting articles...hopefully something will be useful:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone due to administrative permissions
KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when user account control is enabled
KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when a full version of Roxio® Media Manager is installed
KB28456 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when USB selective suspend setting is enabled
KB28444 The BlackBerry smartphone is not detected by BlackBerry Desktop Software when connected by USB to a USB hub or a docking station
KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when it is connected via USB
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB00125BlackBerry Desktop Software cannot detect the BlackBerry smartphone
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
Hopefully something there is helpful!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

My Pearl keeps restarting and the trackpad won't work!

My new Pearl 9100 keeps freezing and then restarting on itself. It's super annoying because this happens about every hour. When it restarts the entire trackpad won't work, even the button. The only way I've been able to get it to work again is to restart it until it does! It usually takes about 7 restarts until the entire trackpad will work, then it restarts again.
Is there any suggests on what I should do? And I'm still on warrenty but Bell said they couldnt do anything about it

Have you already tried the following steps to reload your device software ?
1. Verify that the Desktop Manager and BlackBerry Device Software are installed on the computer.
2. Remove the battery from the BlackBerry. Do not re-insert.
3. Connect the BlackBerry to the computer.
4. On the BlackBerry Desktop Manager main screen, click Application Loader.
5. Click Start.
6. Click Options to select applications to be installed.
7. Click Next.
8. Click Next.
9. Click Finish.
10. When the application load starts, re-insert the battery into the BlackBerry.

Curve 9300 scroller won't work

For the past few months, my scroller has been sticking and freezing, but i have managed to fix it everytime by pressing down hard or doing a battery pull. Also, the screen would just randomly turn white and then the phone would restart. The white screening was getting unbearable, so i did a software reload through desktop manager and since my scroller won't work at all. It wont select or scroll. Someone please help!!!!!!!!

Good deal. I still think the phone is having hardware issues from what you described and a tech will have to check it out.
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!

Camera won't work. Newbie here.

Hi guys I have just joined this forum and I wonder if you could help sort out my camera that say's .. "Could not start the camera. Close other applications and try opening the camera again."
I've already tried wiping all my applications on Blackberry Curve 8520 still the same. Then I tried, putting my fone on safe mode same same. Then lastly I tried the 'Alt key + lglg" to see the event logs after I choose 'Clear Logs' and this what entails..
Min Log Level is in 'Warning'
a System - JVM: INFOp=286e737e,a='5.0.0.681',o='5.2.0.67',h=8c000f03 and when I clicked this..
Name: System
Severity: Always Logged
GUID: 97c9f5f641d25e5f
Time: Nov 14, 2013 12;28:07
JVM: INFOp=286e737e,a='5.0.0.681',o='5.2.0.67',h=8c000f03
Next is ..
W System - Overlay released (deleted) at index: 5
Name: System
Severity: Warning
GUID: 97c9f5f641d25e5f
Time: Nov 14, 2013 12;27:53
Overlay released (deleted) at index: 5
w System - New overlay at index:5
Name: System
Severity: Warning
GUID: 97c9f5f641d25e5f
Time: Nov 14, 2013 12;27:53
New overlay at index: 5
W System - PMEU 1037
Name: System
Severity: Warning
GUID: 97c9f5f641d25e5f
Time: Nov 14, 2013 12;27:53
PMEU 1037
a net.rim.memclean - FrmF
Name: net.rim.memclean
Severity: Always Logged
GUID: cb039f26e560f62d
Time: Nov 14, 2013 12;27:53
FrmF
a net.rim.memclean - FrmF
Name: net.rim.memclean
Severity: Always Logged
GUID: cb039f26e560f62d
Time: Nov 14, 2013 12;27:53
a System - JVM: INFOp=286e737e,a='5.0.0.681',o='5.2.0.67',h=8c000f03
Name: System
Severity: Always Logged
GUID: 97c9f5f641d25e5f
Time: Nov 14, 2013 12;28:07
JVM: INFOp=286e737e,a='5.0.0.681',o='5.2.0.67',h=8c000f03
All of these are on my event logs and still my cam won't work. Please help me with this.

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

BlackBerry won't work

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