BlackBerry World / Bold 9930

I own a Bold 9930. I need to download an app for my vehicle. When I click on the BlackBerry App World icon, it says "To continue using BlackBerry App World, you must upgrade your current version. For more information, please visit www.blackberry.com/appworld/support." Below that is an "Upgrade" button. When I click on it, it takes me to the BlackBerry World page where an "Upgrade today" button is displayed. When I click on that button, the following message appears: "Sorry, your session has expired. Please close all of your browser windows and then return to the welcome page again." However, I did not have any browser windows open. Please help. Thanks
Solved!
Go to Solution.

Hi and Welcome to the Community!
Here is a KB that discusses that error:
KB32113 When attempting to update the BlackBerry App World storefront via the BlackBerry Browser the following error is displayed. "Sorry your session has expired. Please close all of your browser windows and then return to the welcome page to start again"
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

I can't update my app world bold 9930

I load my phone by updating it so during this preccess I lost all my setting and apps,I tried to download them from app world but is asking me to update it before I can download and I follow the link to update the app world but after it finish downloading it says error.Help

Perform a hard reset by removing the battery and reinserting after 30 seconds. Wait for the phone to boot and try accessing BlackBerry World again, Goodluck!
Click if you want to Thank someone. If Problem is resolved, so that others can make use of it.

Why is it so difficult to get an answer on how to connect a Blackberry Bold 9930 to a Windows 7 PC?

I've been jumping through hoops for days trying to get my brand new Blackberry Bold 9930 to connect to either of my two PCs. It will not connect to my new MacBook Pro or a new Windows 7 laptop. I am up to date on all software. This is very frustrating. Can anyone please help? I've read article after article and I cannot believe RIM does not post a fix for this. I've wasted hours trying to get this thing to work. It is no wonder people are moving away from Blackberry.

Hello,
Well, it works just fine for many people...and there's no way to know, from your post, why it's not working for your specific situation...which quite naturally would preclude posting any sort of fix to your situation. From what you've said, all I can recommend is this:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Of course, if we could know more about what exactly is going on in your situation, we might be able to provide you with better guidance...but from a report that basically boils down to "it's not working", there's really no direction to go in seeking out help for your specific situation. Details about exactly what you try and exactly what results may be more helpful.
Also, here is the list of other troubleshooting articles...hopefully something will be useful:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone due to administrative permissions
KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when user account control is enabled
KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when a full version of Roxio® Media Manager is installed
KB28456 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when USB selective suspend setting is enabled
KB28444 The BlackBerry smartphone is not detected by BlackBerry Desktop Software when connected by USB to a USB hub or a docking station
KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when it is connected via USB
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB00125BlackBerry Desktop Software cannot detect the BlackBerry smartphone
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
Hopefully something there is helpful!
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Does your Blackberry Bold 9930 keyboard light up?

Is it my imagination or is something wrong with my Blackberry Bold 9930 keyboard? Shouldn't it light up? Does yours?

You may have already found an answer elsewhere, but yes, your keyboard should light up when your device senses low lighting. I have a different model BB with a keyboard, but even if I'm in a well-lit area but cover up the light sensor where the LED light is, the keyboard lights up.
When and where did you buy the device? If you got it from Verizon and you're within 14 days, you can exchange it for another new one. After 14 days, you'll probably get a refurbished model.

NEW! Blackberry Bold 9930

Hello All, I heard that the Blackberry Bold 9930 is supposed to be out by now. It's supposed to have OS 7 and be a great phone. I have the Bold 9650 and like it but there are some kinks that im hoping this new Bold 9930 will have fixed. 9900 is att's(PUKE) version and 9330 is Verizon's. Anyone have any knowledge regarding this situation? I'm due to upgrade soon and I'd like to stay with Verizon. Thanks

After learning earlier this week that RIM has announced several new BB OS 7 phones, including the new BB Bold Touch and Torch 9960, I e-mailed VZW customer support to find out when VZW will be releasing at least some of those devices. Sprint already has announced that it will be releasing the BB Bold 9930 and the BB Torch 9850, two of the devices in the new BB line-up, this fall.
Here's the non-response response I received. It promised and revealed exactly nothing and tried to steer me either to an obsolete BB, which it is selling at an inflated price, or to a non-BB device. The second is not an option, since I need encrypted e-mail for my work e-mails. This non-response response means that either (a) VZW doesn't care about its BB customers and won't offer equipment upgrades offered by its competitors or (b) it is planning to release BB OS 7 phones in the near future, but won't disclose that information because of its obsession with secrecy.
A number of third-party sites contain predictions that VZW will be offering BB OS 7 devices soon. I usually don't rely on rumors, but right now, rumors are all the "information" that's available on this subject. Hopefully, the rumors are correct and (b) is what will happen. If (a) is accurate, however, VZW will lose the vast majority of its BB customers and will wonder, cluelessly, why they left.
Good Afternoon xxx:
My name is yyy, and on behalf of Verizon Wireless, I would like to thank you for your continued interest in our unsurpassed wireless products and services. I am thrilled that you will upgrading your device in very near future. Currently, Verizon Wireless does not offer Blackberry 0S 70. I am unable to provide information regarding which equipment is being considered or approximate release dates, as this may raise expectations that may not be met.
Although we do not have the handset you are looking for at this time, I invite you to view our current phone selection as a possible alternative. To view available equipment, please click on the following link, which will direct you the "Products" page of our website:
www.verizonwireless.com/products
You may also receive free e-mail updates as to when new products and services are available. To receive your free e-mail update, please click on the following link to view the "E-mail Updates" page of our website:
Be the First to Know
Please note that there are several wireless phones being tested for functionality and reliability with our network. Verizon Wireless will not offer a product or service unless it meets the high standards our customers have come to expect. Verizon Wireless is constantly improving the services, features, and wireless phones we offer to our customers for their communication needs.
xxx, It has been a pleasure answering your inquiry today with regards to our unsurpassed wireless products and services. I am confident that you will be the first to know as soon as any new Blackberry devices are launched. Thank you for being a valued customer of Verizon Wireless. We greatly appreciate your business and your commitment to the nation’s largest and most reliable wireless network. We look forward to providing you with unsurpassed wireless products and services for many years to come.
Sincerely,
yyy,
Verizon Wireless, Customer Service
Internet Response Team

Windows 7 shows BlackBerry Bold 9930 USB to E & F at same time

How can I fix new problem where Windows 7 computer shows BlackBerry Bold 9930 USB to E: & F: at same time?
This issue manifested after I switched the USB port that I used to back up my BlackBerry using BlackBerry Desktop Software; E: shows all (or most) of my BlackBerry's contents, while F: shows nearly empty (attempts to cut/paste from F: to E: didn't resolve anything).
Thank you!!!
Ted Bratton

Hi,
It seems like XP mode system problem, please check its Event Viewer
if it identify this problem.
Please also try to reinstall Virtual PC for test.
Roger Lu
TechNet Community Support

Deleted App World and Can't Get It Back; Bold 9930

This started yesterday when my app world was constantly freezing trying to download an app. I read online to simply delete and reinstall the app world.
Upon deleting it and attempting to reinstall I got the error message "Error: Invalid manifest or application descriptor.
The "MIDlet-Name" attribute is missing."
I have no idea what this means. Trying to look into it, reading through other peoples scenerios, I saw something that I thought would've maybe worked. Downgrading to OS 7.0.
I tried doing this via Desktop Manager to no avail. I then looked into wiping the OS from the device and reinstalling. Which didn't work either and almost bricked my phone.
I'm now back at OS 7.1 and still without the Blackberry World receiving the same error message.
I've tried battery pulls several times, soft resets, hard resets, everything I can think of.
H E L P M E P L E A S E!!! I love my Blackberry, but this is driving me to switch to another device.

Hi
Can you try now and let me know if you are still encountering trouble? Thanks!

NEED HELP? Bold 9930 or Razr?

I need help from the community since researching sites like Consumer Reports has been leading to more confusion than answers.
I am looking to replace my 2+ year old Blackberry 8330 and am torn between new BB Bold 99330 and Motorola Razr. My primary uses of a smart phone are:
+ email (I monitor 4 accounts on VERIZON.NET)
+ contact
+ calendar
+ browser
+ password keeper
+ memo
+ brickbreaker (for downtime, of course).
+ camera
How good is the Bold 9930 in supporting these capabilities?
I was looking forward to 4G but am starting to believe that the Android world is too Google (and gmail) centric,
I know this is a broad question, but any help from the community would be appreciated.

Hello EMT_R,
Good to hear you're ready to upgrade to your next, new device! I would like to provide you a link that can assist you with choosing the right smartphone, based on your needs and interests.
Smartphone Finder
I hope this helps you find the right device!
Thanks,
AnthonyTa_VZW
Follow us on Twitter @VZWSupport

Backing up and restoring app data of an App World (BlackBerry World) app

I'd like to do a security wipe on my old Bold 9700 and then reinstall/restore an App World (BlackBerry World) app that I purchased with the same BlackBerry ID.
1. Can I reinstall an app via App World after a security wipe?
2. WIll the app data (e.g. game scores) be restored?
3. I did a full back up with BDS7, if reinstalling the app on a security wiped phone does not reinstate the app data, can I retrieve the app data by restoring the app from the backup?
4. What about copying the .rem files of the App World folder of the app to my computer, reinstalling the app via App World and then copying the .rem files back to the Blackberry? Or is there another location I should look for the app data?
Thank you in advance.

Hi and Welcome to the Community!
To re-install your apps, please see this KB:
KB17625 How to install or transfer previously purchased applications from BlackBerry App World to a BlackBerry smartphone
HandsomeP wrote:
2. WIll the app data (e.g. game scores) be restored?
That I'm not sure of...it likely depends on how the scores are stored. If they are stored on the device, then it might be able to re-obtain that information after you reinstall the app. Likewise, if they are stored on some server somewhere, it might be able to do so. But there's really no way for anyone but the app developer to know for sure. If I were you, I'd prepare myself for those being lost as a result of this activity.
HandsomeP wrote:
3. I did a full back up with BDS7, if reinstalling the app on a security wiped phone does not reinstate the app data, can I retrieve the app data by restoring the app from the backup?
Maybe -- again, it depends on how the app works, which only the app developer can say. Some apps store data in AppMemory (which is what gets backed up), others store their data in Device or Media Card Memory (which is not necessarily backed up). And it may well be moot anyway, depending on how the developer coded the app.
HandsomeP wrote:
4. What about copying the .rem files of the App World folder of the app to my computer, reinstalling the app via App World and then copying the .rem files back to the Blackberry? Or is there another location I should look for the app data?
Same issue...it all depends on how the developer coded the app. If the coded it to ignore any stored data anywhere each time the app is installed, then you can't force it to read anything, regardless of where you might restore it to. But, again, only the developer of the app can tell you what will happen in these circumstances.
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Sync of bold 9930 w software 7.1bundle to outlook home&business 2013 and gmail account

problem with sync of gmail google and blackberry Bold 9930 with 7.1 bundle software.
Device has best file current setup not syncing device, computer and account.

Hi,
I found a similar thread and a solution:
Back up all your code / projects etc.
Close outlook.
Search for VbaProject.OTM (or whatever file is used to store your projects, there may be more than one)
It should be [Drive]:\Users\[Username]\AppData\Roaming\Microsoft\Outlook
Move this file to another location.
Open outlook.
Go into VBA and recreate your projects from your backups.
You should now be able to bring up the digital signature option without it crashing.
This seems to apply to both Outlook 2010 64 bit and Outlook 2013 64 bit.
The thread link is below:
http://answers.microsoft.com/en-us/office/forum/office_2010-customize/outlook-2010-64-bit-crashes-digital-signature/4f3eb01d-eeb1-4f80-a8ee-e8266a705c7b
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Blackberry World

Hi there, just got a new 9900 Bold and trying to get BBW onto it a) can't use the usb connection and b) when i try via browser still no luck I get to the language part and click next and comes up with Error: invalid manifest or application descriptor. The "midlet name" attribute is missing. I need to set up enterprise to get emails coming through and can't do anything! Help.

Hi and Welcome to the Community!!
Please try this sequence:
1) Remove AppWorld from your BB
KB10040 How to view or remove installed applications on a BlackBerry smartphone
If it requests that you reboot the BB, do so
2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.
3) Install (on your BB) a fresh copy of AppWorld
http://blackberry.com/appworld/download
Again, if it requests to reboot, do so.
4) Do another Batt-Pull reboot
5) See if it now works.
rajahassan32 wrote:
my device doesnt have blackberry world so i downloaded it from web n after lunching it app is give error and close itself....
If it continues to give an error, please tell us the exact and complete content of the error message presented. Indeed, for faster information for your situation, you can search for the error in the public KBs:
http://btsc.webapps.blackberry.com/btsc/microsites/microsite.do
rajahassan32 wrote:
i also try to download application from web but cant do it because its keep saying login to your device n there is no option of blackberry id in setting like other blackberry devices
Please describe that in more detail. What, exactly, are you expecting it to have and what, exactly, does your device have?
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Bold 9930 + Bluetooth + Garmin nuvi 3590LMT + SMS + Text

I have a Bold 9930. I have had the Garmin for about a month and have been using hands free calling. About 10 days after using the Garmin, I got a text message and the Garmin offered to read it to me which it did. After powering down the Garmin it has never relayed text messages from my Bold. Never before and never after that one time. It read one regular Verizon text message and one Facebook Messenger (app not the facebook app) message. Never read a Blackberry Messenger message. One did come in while I was traveling (BBM) and was not read. When connecting via bluetooth: Bold says it connected with the garmin and green check box filled for hands free AND Message center. I haven't been able to restore this function. Basically it just started working for one day and never since.

It does not support sending SMS via the Bluetooth. There is no upgrade to allow that, and I am not aware of any third party application which would enable it, either.
Good luck.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Bold 9930 Bridge Application for Playbook

Greetings,
I am currently in Afghanistan with the coalition forces,I just ordered a blackberry playbook to use with my Bold 9930 and I cannot access the app store to download bridge here in this country because it is not supported. I am not going to be in a country with access to the app store for some time. I tried to contact Blackberry and RIM via email to see if they could help and have gotten no where. Apparently they want you to spend lots of money on their products yet offer no support..... This forum is my last option in getting the Bridge app. Can anyone assist me?

Hello PatrickCGross,
I can feel your frustration. Indeed the BlackBerry AppWorld is not currently available in Afghanistan, and you do need it to download BlackBerry Bridge on your 9930. There is no other official way.
On the other hand, you can find some Bridge installer published by individuals. Maybe on the crackberry.com forums. I would not trust them, but maybe you would.
But I don't have the Bridge (my smartphone is a corporate one and I am not allowed to install the Bridge on it) and I am very happy with my PlayBook. and of course I am aware that you may have different needs than me.
But if you look at the bright side, you have a wonderful BlackBerry 9930 device, and next to it, a great tablet for viewing videos & playing Need For Speed.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Unable to sync with the new bold 9930

I just updated my mac desktop software adn now it will not sync my blackberry bold 9930. Any suggestions? The error says that it was unable to install the software and that my device has been disconnected.
Anyhelp would be great. Thanks.

I think you're right. The Missing Sync web site doesn't mention Palm Desktop.
You could investigate some other sync products. Some of these list Palm Desktop as a supported sync destination:
http://www.palm.com/us/products/software/sync.html

Red star on the ''my world' icon on blackberry world app

i use a bb bold 9900 and have installed Blackberry world appsince a long time .... Normally the 'my world' icon bears a red star when i have an upgrade to some app waiting... i see the star but don't find any app to upgrade
software version 7.1.0.1033
platform 5.1.0.692
many thanks for helping
Solved!
Go to Solution.

ok, read this:
Article ID: KB24714 How to clear cache for BlackBerry World on BlackBerry smartphones and the BlackBerry PlayBook tablet
BlackBerry World 3.0 and 4.0:
Launch BlackBerry World.
While pressing and holding the alt key, type RSTRST.
BlackBerry World 2.0 and 2.1:
Launch BlackBerry World.
While pressing and holding the alt key, type RST.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BlackBerry World / Bold 9930

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