BlackBerry World not accepting VISA card -- follow up to my previous post

Re purchase of an app for new Z10 --  main software all successfully updated to most recent.  Well, I posted last time about being escalated up through the ranks of BlackBerry software helpers from Bell, and after several levels getting a very easy-to-communicate-with woman from BlackBerry in Halifax, NS...
She told me Bell would bill me for the apps on my carrier bill, and I told her No, they told me they didn't do that, not in Victoria BC my home town, anyhow.  I asked her to call and contact them...  she said she did, and said Yes, they would.  So I set that up on my BlackBerry World sign-in page using my computer, under her guidance, and it seemed to be set up.  I even purchased an app that way successfully, afterwards...  [She told me at the time that yes, there was a problem with the tool that handles VISA payments, sometimes...]
BUT, several days later when I went to do the same thing again with another app, well, I had a message in red on my purchase screen on my Z10 that carrier purchase was not available!
Ahem.
So, I tried purchasing via VISA again [read my previous post, I called VISA, tried to see if there was something wrong there, no there wasn't].  No form of my re-entering my VISA card or editing it etc. would work.
So I tried PayPal, over the past weekend I established a PayPal account to be paid for via my same VISA card, that took some doing as the procedure is not that clear on their website and you have to explore the sections under "my money" etc. to see just what is going on with it...  without any warning or info from either BlackBerry or PayPal the account wouldn't work [refused several tries to purchase an app]  until a special method for BlackBerry was posted in that "my money" section on PayPal, they call it a prepayment account or something like that, it takes about an hour or two on a Sunday for that to appear for a new account, and then [I was doing this via my computer after signing in to PayPal] I saw a side message that this purchasing procedure would not work until August 12th.
Today, August 12th, I just purchased a trial app, Medieval Ringtones, and that went through!  Unfortunately I was on just our own house WiFi [good signal, I thought at the time, though], and just before it got installed something said "network problem" and it stopped installing.  Now I can't buy it again either, I'll try later just to see if it reloads -- it wouldn't reload to the purchase point.  I don't really care, it was an experiment.  I just downloaded a free app, Top 500 Ringtones, from BlackBerry World, and that went smoothly and seems great, lots of choices, most of them free as far as I can tell.
Warning to users:  I would establish the PayPal account via BlackBerry World's own access point on the computer, first, through the BlackBerry World website,  clicking on their PayPal symbol, before trying to purchase via PayPal, as establishing a PayPal account first, independently,  may lead to confusion if you establish it outside of BlackBerry World.
Now, I have noticed the work-around posted by a BlackBerry Forum guru here on using a dummy VISA account, this helpful person provides a list.  WOULD THIS HELPFUL PERSON PLEASE EXPLAIN THE PROCEDURE IN DETAIL?  i WOULD HAVE NO IDEA HOW TO DO IT IN PRACTICE -- APPARENTLY THE SOFTWARE WILL STILL CHARGE THE APP TO ONE'S REGISTERED VISA???  PLEASE GIVE DETAILED INSTRUCTIONS.
If I can, indeed, purchase something via PayPal, or ultimately, indeed with a VISA payment, without a glitch [I'll keep trying] I'll report it here.  Meanwhile all the apps I've downloaded from BlackBerry World have been free ones, except for the one that mistakenly got sold to me via Bell billing me for it [which they won't] a few days ago [either Bell or BB got stuck with the $1.99 or something for that!].  The free ones I've downloaded have been excellent, including this Top 500 Ringtones, just the kind I was looking for, lots of real telephone and cell phone ring sounds for a purist like me...
But I hope BlackBerry can fix up the glitch in BlackBerry World soon, it shouldn't be there at all...  my husband has the theory the facility is staffed by too small a core of software people to keep up with the problems and wasn't properly tested, or else it was subcontracted out and they are stuck with it until they get a new one -- come on, BlackBerry, get a new BlackBerry World payment procedure that works smoothly, us BlackBerry fans are anxious about you!!!

Just to say there ARE lots of Apps on BlackBerry World, so potential BB purchasers should not let that stop them, and some very good free ones, excellent -- BlackBerry Travel is really good, and OsmAnd maps are fabulous, big to download, but when you get it you'll be amazed. Just download a provincial or smaller map to start, because they are huge files and very detailed, but lots of trails and paths are on them... good for park trails and such.

Similar Messages

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    I have the same problem today. Suddenly Appworld stopped accepting my AMEX credit card. I called AMEX and they told me that all is notmal from their sied and that they did authorize transactions. However, Approwld says that credit card cannot be accepted. WHAT A MESS!!! And there is NO EMAIL or phone number to contact regarding this problem which is quite RIDICULOUS !!!

  • Account camels Store does not accept Visa cards asked to be contacted

    Account camels Store does not accept Visa cards asked to be contacted  
    I can not Achara from my Visa card why

    You will need to do what it says, contact iTunes Support; these are user-to-user support forums. Click the Support tab above, then the Get Started link in the Contact Apple Support area and follow the on-screen directions, making the selections as appropriate.
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  • TO BLACKBERRY-YOU HAVE A PROBLEM WITH BLACKBERRY APP WORLD NOT ACCEPTING CREDIT CARDS

    HI, I AM AN OWNER OF A BLACKBERRY Q10 AND A LOYAL BLACKBERRY USER SINCE THE 8800 SERIES BLACKBERRY CURVES.   THERE IS SOME TYPE OF PROBLEM WITH BLACKBERRY WORLD.  I AM CURRENTLY RUNNING 10.3.2.556.  UNTIL LAST THURSDAY BLACKBERRY APP WORLD WORKED WITH MY CREDIT CARD.  THEN ALL OF A SUDDEN IT JUST STOPPED.  SAYING THAT THERE WAS A PROBLEM WITH THE TRANSACTION AND TO TRY AGAIN LATER.  NOW I CANNOT USE MY CREDIT CARD AT ALL.   I AM POSTING THIS IN MULTIPLE FORUM BECAUSE I AM NOT THE ONLY ONE HAVING THIS ISSUE.  I HAVE RECENTLY POSTED THIS PROBLEM ON CRACKBERRY.COM AND OTHERS ARE HAVING THE SAME PROBLEM.  http://forums.crackberry.com/ask-question-f432/why-blackberry-world-will-not-let-me-purchase-apps-when-working-before-1032609/?mn_qa=1#post11839564 AND IF YOU LOOK ON THIS SITE AND CRACKBERRY FURTHER YOU WILL SEE OTHERS ARE HAVING SIMILAR ISSUES.  I HAVE ALREADY TRIED TO GO ONTO THE BLACKBERRY APP SITE ON MY COMPUTER BUT NOW THERE IS NO OPTION TO CHANGE THE PAYMENT OPTIONS THERE ANY MORE.   WHAT IS THIS.  WHY IS IT HAPPENING??????  CAN YOU PLEASE LOOK INTO THIS PLEASE WHOMEVER FROM BLACKBERRY SEES THIS POST.    SINCE THERE IS NO NUMBER TO CALL FOR HELP ABOUT THIS I AM POSTING HERE UNTIL SOME TYPE OF BLACKBERRY PERSON ANWERS.   I AM ALSO GOING TO TRY AND POST THIS IN THE FORUMS FOR Q10, CLASSIC, PASSPORT, LEAP, ETC., SO SOMEBODY CAN HELP US.  SOME PEOPLE SAY IT HAS BEEN GOING ON FOR MONTHS ON THEIR ACCOUNT AND NOTHING HAS BEEN DONE.  HELP US PLEASE.  THANK YOU.  

    Hello andreabn90
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