BlackBerry World - Payment Error

I attempted to purchase apps and received the following message. I'm with Bell Mobility and have selected mobile phone billing.
"Payment Error. There were problems completing this purchase. Please try again (Error Id: 0 )"
I tried and tried and tried again. If you don't want my money then give me the apps for free. I won't complain. : )
Anyone out there have a solution or suggestions on how to fix this?

Does Bell allow mobile account billing?
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Blackberry world payment method

I tried to use my payal account in blackberry world. It is valid and fully functionable. But blackberry world show error:The email address in not valid format. My email looks like [email protected] I think there is broken validation for emails.

Duplicate:
http://supportforums.blackberry.com/t5/BlackBerry-Curve/App-world-trouble/m-p/2023843#M183158
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Blackberry World payments

Hi all. I am very frustrated I can't buy games and applications from blackberry world. Payment setup includes Ghana as one of the countries yet each time i set up my card for payment, it will complete but I still wont be able to make purchases. The error i recieve is AW10000C or something of that sort. What's really happening please cos i feel it isnt fair as we all should be given the chance to purchase what we can when we want to. Thank you
If God be for Us, Who can be against Us...

"There is a problem with your credit card authorization. Please try again or visit blackberry.com/a...
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Blackberry world connection error

Good afternoon
I am trying to access blackberry world but get the error 'an error has occurred and blackberry world must close. Try waiting a few minutes and then re-open Blackberry world'.
I have seen several recommendations to turn off wifi but I am not using wifi. This has been going on for about a day, it used to work.
I have tried downloading via my PC but I get the same error
I am using a Q10, software release 10.2.1.2102.
Please help, Thanks
Solved!
Go to Solution.

Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive
2) Reboot
Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. IF this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry world payment without purchase

Today as soon as I configured payment option in Blackberry World, Rs. 106.65 was charged to my credit card. I fail to understand reason. Should I dispute the transaction with credit card company?
R B Singh

Hi and Welcome to the Community!
Normally, there is no actual financial transaction...rather, there is a pre-approval for future transactions you wish to make. Double check your actual funding source to be 100% certain that there was an actual financial transaction. If there was, then yes you should dispute it.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
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Blackberry World Server Error on Playbook WiFi

Over the last couple of days I have been unable to download any apps from the Blackberry World. After about 1 minute I get this message:
"Blackberry World is having trouble connecting to the Blackberry World server. Verify your network connections and try again"
I not having any problems connecting to the internet and receiving emails and all downloaded apps are working ok. so I believe I do not have any network problems.
I have an android phone and can download apps from the play store ok when using the same router and ISP
Can anybody help? HAVE THEY STOPPED SUPPORTING THE PLAYBOOK?
Solved!
Go to Solution.

That could definitely be it. When that happens it's not uncommon to have access to some sites and not others.
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8520 Curve - Blackberry App World Payment Error 540031

Hi there,
I was wondering if anyone can help, I have a blackberry 8520 and any time I try to purchase an app of any kind I get the following error message:
Pay Fault: Error 540031: You do not have permission to use the preapproval key (Error Id: 540031)
A few months ago my blackberry decided not to work and so I had to do a full format and re-install and since upgrading to OS5 I have had the problem with purchasing Apps; Downloading free Apps is fine. I have also lost Memopad and can not restore it, but the biggest problem is buying apps.
Any help would be great,
Thank you,
Harm

Hi Harm,
I was having the same problem too , however I managed to get it to stop happening. The problkem seems to be related to a problem between blackberry app world and paypal. I managed to stop the error message by changing my payment details from paypal to credit card. I have a debit card myself so I dont imagine it matters which type of card you have to make it work.
Jim

BlackBerry App World Payment Error ID 30642

Please someone help. I upgraded to a BB Z10 from a BB Bold 9780. I have updated to Blackberry Link and reset my password. I now cannot purchase apps/games etc through the BB App World, although I can download free apps/gameswithout problem. When I attempt to purchase either through my carrier (Rogers) or paypal I get the response "there were problems completing this purchase. Error ID 30642." I am on the Rogers network, and not on WIFI. I called Rogers tech support and was told it is a BB problem. How do I fix this?

Hey kdubuc,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Follow the steps in this KB article to resolve the issue: www.blackberry.com/btsc/KB31038
Let me know if you have any more questions.
Cheers.
-ViciousFerret
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Cannot make BlackBerry world payment

"This purchase cannot be completed. Please select a different payment method"
That's what it said. Been like this for months.
I saw from another post that someone had similar issue. He called his telco. However, I don't have such luxury as nobody here carry BlackBerry anymore and I got my device from abroad. I've searched everywhere and I cannot find any way to reach BlackBerry to fix this.
What can I do????

THIS. IS. RESOLVED.
I called my carrier (T-Mobile) who opened a ticket with Blackberry official support. The Level 1 technicians were unable to resolve the problem, and escalated to Blackberry Level 2. I had to provide them with quite a bit of information, Account #, last 4 digits of CC, billing address, etc, but after some time ( a few days) the Level 2 technicians were able discover the problem and "unblock" my account. Boo-yah! I was told that BB World had auto-blocked my account in an attempt to prevent fraud (although the reason BB World suspected fraud was unclear). Regardless, they unblocked it and I can successfully make payments and purchase apps via BB World again.
For anyone else who has this issue, you must open a ticket with official Blackberry Support. This is not a problem with your credit card or software version. It occurs somewhere in the depths of blackberry's internal systems and cannot be resolved by anybody but official Blackberry support.
No thanks for all the non-help from the so-called community "support team" who have staunchly refused to acknowledge the problem or even attempt to offer a single solution.
I hope this resolution helps others.

App world payment error

This is the first time that I am buying an application using my playbook. I do not think I have bought anything using my smartphone. Every time I tried to purchase an app, it gave 10000 error.
In case of free application, I have no problems downloading them. I also read several of the KB mentioned in the forums - they do not seem to help. I am making payment with my credit card only and not a PayPal account.
Can some one help with a solution?

It doesnt Work. I have tried all the options including paypal. It simply does not work and worst part is RIM is not interested in making BB any better !! Its a shame.

BlackBerry World not accepting VISA card -- follow up to my previous post

Re purchase of an app for new Z10 -- main software all successfully updated to most recent. Well, I posted last time about being escalated up through the ranks of BlackBerry software helpers from Bell, and after several levels getting a very easy-to-communicate-with woman from BlackBerry in Halifax, NS...
She told me Bell would bill me for the apps on my carrier bill, and I told her No, they told me they didn't do that, not in Victoria BC my home town, anyhow. I asked her to call and contact them... she said she did, and said Yes, they would. So I set that up on my BlackBerry World sign-in page using my computer, under her guidance, and it seemed to be set up. I even purchased an app that way successfully, afterwards... [She told me at the time that yes, there was a problem with the tool that handles VISA payments, sometimes...]
BUT, several days later when I went to do the same thing again with another app, well, I had a message in red on my purchase screen on my Z10 that carrier purchase was not available!
Ahem.
So, I tried purchasing via VISA again [read my previous post, I called VISA, tried to see if there was something wrong there, no there wasn't]. No form of my re-entering my VISA card or editing it etc. would work.
So I tried PayPal, over the past weekend I established a PayPal account to be paid for via my same VISA card, that took some doing as the procedure is not that clear on their website and you have to explore the sections under "my money" etc. to see just what is going on with it... without any warning or info from either BlackBerry or PayPal the account wouldn't work [refused several tries to purchase an app] until a special method for BlackBerry was posted in that "my money" section on PayPal, they call it a prepayment account or something like that, it takes about an hour or two on a Sunday for that to appear for a new account, and then [I was doing this via my computer after signing in to PayPal] I saw a side message that this purchasing procedure would not work until August 12th.
Today, August 12th, I just purchased a trial app, Medieval Ringtones, and that went through! Unfortunately I was on just our own house WiFi [good signal, I thought at the time, though], and just before it got installed something said "network problem" and it stopped installing. Now I can't buy it again either, I'll try later just to see if it reloads -- it wouldn't reload to the purchase point. I don't really care, it was an experiment. I just downloaded a free app, Top 500 Ringtones, from BlackBerry World, and that went smoothly and seems great, lots of choices, most of them free as far as I can tell.
Warning to users: I would establish the PayPal account via BlackBerry World's own access point on the computer, first, through the BlackBerry World website, clicking on their PayPal symbol, before trying to purchase via PayPal, as establishing a PayPal account first, independently, may lead to confusion if you establish it outside of BlackBerry World.
Now, I have noticed the work-around posted by a BlackBerry Forum guru here on using a dummy VISA account, this helpful person provides a list. WOULD THIS HELPFUL PERSON PLEASE EXPLAIN THE PROCEDURE IN DETAIL? i WOULD HAVE NO IDEA HOW TO DO IT IN PRACTICE -- APPARENTLY THE SOFTWARE WILL STILL CHARGE THE APP TO ONE'S REGISTERED VISA??? PLEASE GIVE DETAILED INSTRUCTIONS.
If I can, indeed, purchase something via PayPal, or ultimately, indeed with a VISA payment, without a glitch [I'll keep trying] I'll report it here. Meanwhile all the apps I've downloaded from BlackBerry World have been free ones, except for the one that mistakenly got sold to me via Bell billing me for it [which they won't] a few days ago [either Bell or BB got stuck with the $1.99 or something for that!]. The free ones I've downloaded have been excellent, including this Top 500 Ringtones, just the kind I was looking for, lots of real telephone and cell phone ring sounds for a purist like me...
But I hope BlackBerry can fix up the glitch in BlackBerry World soon, it shouldn't be there at all... my husband has the theory the facility is staffed by too small a core of software people to keep up with the problems and wasn't properly tested, or else it was subcontracted out and they are stuck with it until they get a new one -- come on, BlackBerry, get a new BlackBerry World payment procedure that works smoothly, us BlackBerry fans are anxious about you!!!

Just to say there ARE lots of Apps on BlackBerry World, so potential BB purchasers should not let that stop them, and some very good free ones, excellent -- BlackBerry Travel is really good, and OsmAnd maps are fabulous, big to download, but when you get it you'll be amazed. Just download a provincial or smaller map to start, because they are huge files and very detailed, but lots of trails and paths are on them... good for park trails and such.

Q10- Setting up payment - error PS1016yg

I have been trying for a day and a bit to setup a payment card option on my Q10 with no success.
Several fat fingered hours later I have tried two cards with a variety of address details, checked against the paper statements and still dont have any working means of buying Apps.
The VISA Debit doesnt work, which is odd, Sony are happy to take payment from the same card.
The mastercard should work, its a GB registered card and works just fine everywhere I have used it and mastercard is one of the approved payment methods.
Under payment options-Advanced there is a an option for blackberry world payment logging, How do I make use of this log ?
I can see this phone being on Ebay shortly if I cannot get it working, the Q10 was an upgrade from a company 9300 Curve which just worked, I never bought apps as it was a company phone but everything else was good.
The company switched to iPhones and I decided to stick with a Blackberry, guess who feels a bit stupid now.
I have deleted the card, done a refresh on blackberry world and soft rebooted the handset, all to no avail.
Payment options are a cornerstone of buying apps, this part should be slicker than a well greased otter.

Hello,
Unfortunately, neither code you provided produces any useful results when searching the public KBs...perhaps you will have better luck:
http://btsc.webapps.blackberry.com/btsc/microsites/microsite.do
In any event, here is a KB that discusses the various methods to set up your payment method...I recommend you attempt from PC/browser and see if that can work:
Article ID: KB26621 How to change the payment method in BlackBerry App World for either the BlackBerry PlayBook or BlackBerry smartphone
Failing that, I would recommend you ring up your mobile service provider for formal support and possible formal escalation up to BlackBerry.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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Blackberry world error aw11000c

I get this error every time i try to purchase apps from bb world I use a visa credit card.. I call the bank and i have no restriccions but they told me that tha bank refuces the purchases because of ccv numbert error...
Solved!
Go to Solution.

Hi and Welcome to the Community!
In the public KB databases, I find no references using the codes you have noted. If you provide instead the exact and complete content of the error message presented, along with the steps you conduct to reach that point, then we might be able to help a little bit more. Or, you can search the public KBs for yourself:
http://btsc.webapps.blackberry.com/btsc/microsites/microsite.do
Good luck!
VIA | sdgardne
http://supportforums.blackberry.com/t5/BlackBerry-World/Helping-can-NOT-payment/m-p/2580345#M1835
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If your issue has been solved, please resolve it by marking "Accept as Solution"

Unable to make payment via BlackBerry world | AW10006c

I have been breaking my head with this for the past two months.
I live in India.
The problem I am facing is that I'm unable to purchase any app from BlackBerry world. If I use a credit/debit card, it gives me a AW10006c error.
I thought this was due to the added security layer used by debit/credit cards in India. For Visa, it is "Verified by Visa" & for Mastercard it is "Mastercard secure code". So then I used PayPal, it again threw some other error.
I first thought it's an error due to my debit card. So I switched to HDFC credit card. It threw the same error. So tried my Standard Charted credit card. The same error again. I can confirm that the cards are working perfectly fine otherwise. In fact, the cards are getting debited GBP1 each time I add it to my account after removing it. The same GBP1 gets refunded after a while. If I'm not wrong, that is how they verify if the card is working or not. After successful addition of the card, when trying to purchase any paid app, it throws the AW10006c error.
Later, I felt the error could be because of the 10.3.0.700 SDK os. So, I switched to a clean install of 10.2.1 official and tried all the above steps. Same error codes.
Then I tried to use my BlackBerry ID on another device (from Z10 to Q10). Same errors.
I made my friend try on his Z10 with his BlackBerry ID and his HDFC credit card and same error again.
The apps I wanna buy are
1. Usage Pro (Sasha Kanthan)
2. Hub++ (Devcellent Solutions Inc)
And a few BBM sticker packs.

change to another language then try again, if it doesn't work , change back to english then do it again. I annoy sure if this can work but it dose work for my Q10

Blackberry world error 80002

I unable to log in to blackberry world/////
want some help...

Hey deveshpatel,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Do you get a specific error message with that error code? Also when was the last time you could access BlackBerry World?
I look forward to your reply.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

BlackBerry World - Payment Error

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