Blackberry World payments

Hi all. I am very frustrated I can't buy games and applications from blackberry world. Payment setup includes Ghana as one of the countries yet each time i set up my card for payment, it will complete but I still wont be able to make purchases. The error i recieve is AW10000C or something of that sort. What's really happening please cos i feel it isnt fair as we all should be given the chance to purchase what we can when we want to. Thank you
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"There is a problem with your credit card authorization. Please try again or visit blackberry.com/a...
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Blackberry world payment without purchase

Today as soon as I configured payment option in Blackberry World, Rs. 106.65 was charged to my credit card. I fail to understand reason. Should I dispute the transaction with credit card company?
R B Singh

Hi and Welcome to the Community!
Normally, there is no actual financial transaction...rather, there is a pre-approval for future transactions you wish to make. Double check your actual funding source to be 100% certain that there was an actual financial transaction. If there was, then yes you should dispute it.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
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Blackberry world payment method

I tried to use my payal account in blackberry world. It is valid and fully functionable. But blackberry world show error:The email address in not valid format. My email looks like [email protected] I think there is broken validation for emails.

Duplicate:
http://supportforums.blackberry.com/t5/BlackBerry-Curve/App-world-trouble/m-p/2023843#M183158
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Cannot make BlackBerry world payment

"This purchase cannot be completed. Please select a different payment method"
That's what it said. Been like this for months.
I saw from another post that someone had similar issue. He called his telco. However, I don't have such luxury as nobody here carry BlackBerry anymore and I got my device from abroad. I've searched everywhere and I cannot find any way to reach BlackBerry to fix this.
What can I do????

THIS. IS. RESOLVED.
I called my carrier (T-Mobile) who opened a ticket with Blackberry official support. The Level 1 technicians were unable to resolve the problem, and escalated to Blackberry Level 2. I had to provide them with quite a bit of information, Account #, last 4 digits of CC, billing address, etc, but after some time ( a few days) the Level 2 technicians were able discover the problem and "unblock" my account. Boo-yah! I was told that BB World had auto-blocked my account in an attempt to prevent fraud (although the reason BB World suspected fraud was unclear). Regardless, they unblocked it and I can successfully make payments and purchase apps via BB World again.
For anyone else who has this issue, you must open a ticket with official Blackberry Support. This is not a problem with your credit card or software version. It occurs somewhere in the depths of blackberry's internal systems and cannot be resolved by anybody but official Blackberry support.
No thanks for all the non-help from the so-called community "support team" who have staunchly refused to acknowledge the problem or even attempt to offer a single solution.
I hope this resolution helps others.

BlackBerry World - Payment Error

I attempted to purchase apps and received the following message. I'm with Bell Mobility and have selected mobile phone billing.
"Payment Error. There were problems completing this purchase. Please try again (Error Id: 0 )"
I tried and tried and tried again. If you don't want my money then give me the apps for free. I won't complain. : )
Anyone out there have a solution or suggestions on how to fix this?

Does Bell allow mobile account billing?
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BlackBerry World not accepting VISA card -- follow up to my previous post

Re purchase of an app for new Z10 -- main software all successfully updated to most recent. Well, I posted last time about being escalated up through the ranks of BlackBerry software helpers from Bell, and after several levels getting a very easy-to-communicate-with woman from BlackBerry in Halifax, NS...
She told me Bell would bill me for the apps on my carrier bill, and I told her No, they told me they didn't do that, not in Victoria BC my home town, anyhow. I asked her to call and contact them... she said she did, and said Yes, they would. So I set that up on my BlackBerry World sign-in page using my computer, under her guidance, and it seemed to be set up. I even purchased an app that way successfully, afterwards... [She told me at the time that yes, there was a problem with the tool that handles VISA payments, sometimes...]
BUT, several days later when I went to do the same thing again with another app, well, I had a message in red on my purchase screen on my Z10 that carrier purchase was not available!
Ahem.
So, I tried purchasing via VISA again [read my previous post, I called VISA, tried to see if there was something wrong there, no there wasn't]. No form of my re-entering my VISA card or editing it etc. would work.
So I tried PayPal, over the past weekend I established a PayPal account to be paid for via my same VISA card, that took some doing as the procedure is not that clear on their website and you have to explore the sections under "my money" etc. to see just what is going on with it... without any warning or info from either BlackBerry or PayPal the account wouldn't work [refused several tries to purchase an app] until a special method for BlackBerry was posted in that "my money" section on PayPal, they call it a prepayment account or something like that, it takes about an hour or two on a Sunday for that to appear for a new account, and then [I was doing this via my computer after signing in to PayPal] I saw a side message that this purchasing procedure would not work until August 12th.
Today, August 12th, I just purchased a trial app, Medieval Ringtones, and that went through! Unfortunately I was on just our own house WiFi [good signal, I thought at the time, though], and just before it got installed something said "network problem" and it stopped installing. Now I can't buy it again either, I'll try later just to see if it reloads -- it wouldn't reload to the purchase point. I don't really care, it was an experiment. I just downloaded a free app, Top 500 Ringtones, from BlackBerry World, and that went smoothly and seems great, lots of choices, most of them free as far as I can tell.
Warning to users: I would establish the PayPal account via BlackBerry World's own access point on the computer, first, through the BlackBerry World website, clicking on their PayPal symbol, before trying to purchase via PayPal, as establishing a PayPal account first, independently, may lead to confusion if you establish it outside of BlackBerry World.
Now, I have noticed the work-around posted by a BlackBerry Forum guru here on using a dummy VISA account, this helpful person provides a list. WOULD THIS HELPFUL PERSON PLEASE EXPLAIN THE PROCEDURE IN DETAIL? i WOULD HAVE NO IDEA HOW TO DO IT IN PRACTICE -- APPARENTLY THE SOFTWARE WILL STILL CHARGE THE APP TO ONE'S REGISTERED VISA??? PLEASE GIVE DETAILED INSTRUCTIONS.
If I can, indeed, purchase something via PayPal, or ultimately, indeed with a VISA payment, without a glitch [I'll keep trying] I'll report it here. Meanwhile all the apps I've downloaded from BlackBerry World have been free ones, except for the one that mistakenly got sold to me via Bell billing me for it [which they won't] a few days ago [either Bell or BB got stuck with the $1.99 or something for that!]. The free ones I've downloaded have been excellent, including this Top 500 Ringtones, just the kind I was looking for, lots of real telephone and cell phone ring sounds for a purist like me...
But I hope BlackBerry can fix up the glitch in BlackBerry World soon, it shouldn't be there at all... my husband has the theory the facility is staffed by too small a core of software people to keep up with the problems and wasn't properly tested, or else it was subcontracted out and they are stuck with it until they get a new one -- come on, BlackBerry, get a new BlackBerry World payment procedure that works smoothly, us BlackBerry fans are anxious about you!!!

Just to say there ARE lots of Apps on BlackBerry World, so potential BB purchasers should not let that stop them, and some very good free ones, excellent -- BlackBerry Travel is really good, and OsmAnd maps are fabulous, big to download, but when you get it you'll be amazed. Just download a provincial or smaller map to start, because they are huge files and very detailed, but lots of trails and paths are on them... good for park trails and such.

I cannot open my "Payment Options" under 'My Account' in BlackBerry World

Hi, could someone please help me. When I select 'My Account' in BB World and the go to 'Payment Options' I cannot open the icon/option. How can I open this so that I can change my payment options?

Hey icejazz,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
What BlackBerry smartphone are you currently using? When was the last time you could access Payment Options? Have you tried re-installing BlackBerry World by going to www.blackberry.com/appworld/download
I look forward to your reply.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Unable to make payment via BlackBerry world | AW10006c

I have been breaking my head with this for the past two months.
I live in India.
The problem I am facing is that I'm unable to purchase any app from BlackBerry world. If I use a credit/debit card, it gives me a AW10006c error.
I thought this was due to the added security layer used by debit/credit cards in India. For Visa, it is "Verified by Visa" & for Mastercard it is "Mastercard secure code". So then I used PayPal, it again threw some other error.
I first thought it's an error due to my debit card. So I switched to HDFC credit card. It threw the same error. So tried my Standard Charted credit card. The same error again. I can confirm that the cards are working perfectly fine otherwise. In fact, the cards are getting debited GBP1 each time I add it to my account after removing it. The same GBP1 gets refunded after a while. If I'm not wrong, that is how they verify if the card is working or not. After successful addition of the card, when trying to purchase any paid app, it throws the AW10006c error.
Later, I felt the error could be because of the 10.3.0.700 SDK os. So, I switched to a clean install of 10.2.1 official and tried all the above steps. Same error codes.
Then I tried to use my BlackBerry ID on another device (from Z10 to Q10). Same errors.
I made my friend try on his Z10 with his BlackBerry ID and his HDFC credit card and same error again.
The apps I wanna buy are
1. Usage Pro (Sasha Kanthan)
2. Hub++ (Devcellent Solutions Inc)
And a few BBM sticker packs.

change to another language then try again, if it doesn't work , change back to english then do it again. I annoy sure if this can work but it dose work for my Q10

Access to BlackBerry World store of US while being outside US

Hi BlackBerry
I was wondering why the access to blackberry world is determined by which mobile carrier I'm currently using my phone with.
Correct me if I'm wrong, If someone from the US for expample is out of the US and is using a sim card from the local carrier in the country that he is currently living in, he cannot access the BlackBerry world of the US, instead, he will gain access to the BlackBerry World of the country which he is currently living in.
I think that Android also has the same concept with their users' ID's, which I see as very annoying compared to Apple, which gives you the opportunity to have your user profile linked to your country's AppStore by entering a valid address and a payment method relating to your country or issued from your country.
Apple also gives the opportunity to the user to choose (No Payment) option and enjoy using and downloading all free apps, which is a very good option, and is currently available on BlackBerry and Android as well.
I really Hope if BlackBerry can follow the same approach of Apple with while creating or editing the BlackBerry ID, in order to have the BlackBerry ID as "Country determined" and NOT to be as "Mobile Carrier determined" as the case is now. I hope also if you do so to keep the same flexibility (as now) of not obligating the user to enter a payment method while creating or editing a BlackBerry ID.
I think that if BlackBerry considers and implements this, it will give a big push to its users and the traffic flow on he BlackBerry World for downloading and buying apps, movies, music,...etc, as it allow for example US users US to access the BB world of US while being outside US for a trip or work. The same will apply for other users from any country around the wold.
So, I hope that BlackBerry will provide this flexibility as provided by Apple (and maybe a better one). Please consider this seriously and keep moving ahead.
Regards.

Hey ahmed_mh1,
Welcome to the BlackBerry Support Community Forums.
Thanks for the feedback.
Currently BlackBerry World will take the localization settings from the APN settings on your micro SIM card.
If this does change in the future, I would suggest checking for updates at www.blackberry.com/appworld
Let me know if you have any more questions.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Blackberry World doesnt open

Dears,
It is my 4th day since I am trying to fix my blackberry world app to login via z10.
I am new user on BlackBerry and I still cannot understand why I cannot login. The similar problem occurs with my BBM, when I am trying to login directly from my mobile data, and it wont, but when I login via edge modem by wifi, it does let me to enter and contact. I have tried the payment option as well, but it does the same. It doesnt let me complete, gives an error.
Anyway, regarding my mobiles software version is the latest one by 03 may 2014. I have done everything, removed.battery, didnt use and so on. But still cannot enter to BlackBerry world or bbm.
Please help.me.
I even reccomended the same.phone.to.my friend and he bought it. And today when I also.wanted.to enter from his phone, it gaves absolutely the same.problem.
I look.forward to.hear.

Thank you for the clarifications.
FYI -- there is no prompted log in or log out of BBID...it is an "always on" sort of thing, deeply tied into the device to enable various services, including BBWorld and BBM.
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (step 1 should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive
2) Reboot
Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. IF this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you likely should contact your mobile service provider for formal support. For BBM, from what you describe it is over their network that things do not function. For BBWorld, nothing functions. If these steps do not work to resolve it, then you will need formal support, possibly from BB themselves -- the only way to obtain that is via escalation from your carrier.
One last thought...when you talk to your carrier, ask them to dig deeply and ensure that there is no BIS account tied to your BB10 device. BB10 does not use BIS, and there are reports that on some carriers even having a BIS account with your carrier will actually block functionality on a BB10 device.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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BlackBerry Playbook & Q5 BlackBerry World Issues

My playbook and my q5 wont connect to blackberry world and in playbook I cant upgrade nor purchased anything is there a problem with my blackberry id or is this a problem with blackberry
MOD EDIT: Subject changed to reflect a new topic

About your problem with the PlayBook in BBWorld : maybe something dealing with the payment mode you choose?
Last month I had a problem willing to buy an app using Paypal :
The process blocked and the option to swith payment mode was disabled.
Just in case here is the solution that solved my problem :
Reboot the PlayBook
Go to BBWorld App
Option Payment now accessible
Select Credit Card
It works!

How can I buy upgrade app in blackberry world...I'm in nigeria and I don't use prepaid card nor CC..

Blackberry world problem

Hi and Welcome to the Community! With that limited information, it's hard to know how to help you. So, start here:Article ID: KB17745 Downloading and purchasing applications using BlackBerry App WorldThere are multiple payment methods available (e.g., PayPal, carrier billing, credit card), but if you have none, then you have no way to pay for your purchase. You must have a payment method that BBWorld accepts, simple as that. Good luck!

Cannot open BlackBerry World

I have a weird problem with the App World. I can't open it, only a black screen appears but nothing happens. I have already tried to reboot the phone. It didn't help. I took out the battery and started again, no change either. I found some old error post on various forums, and there seemed to be the resolution to open the Music app and on the three dots on the bottom click on Blackberry World but I didn't have the option to click on Blackberry World. I opened a browser window and entered :appworld://parentalcontrols but again I was only brought to the black screen of the App World and nothing worked. I tried to click on an app and click on search for new updates, only got the black screen. I checked if I have the newest Blackberry Software and I do. It's been like this for weeks and a couple of apps are no longer working properly because I need to update them but I can't without access to the App World. No idea what else I can do! Please help!!!

Hey icejazz,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
What BlackBerry smartphone are you currently using? When was the last time you could access Payment Options? Have you tried re-installing BlackBerry World by going to www.blackberry.com/appworld/download
I look forward to your reply.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Blackberry world error aw11000c

I get this error every time i try to purchase apps from bb world I use a visa credit card.. I call the bank and i have no restriccions but they told me that tha bank refuces the purchases because of ccv numbert error...
Solved!
Go to Solution.

Hi and Welcome to the Community!
In the public KB databases, I find no references using the codes you have noted. If you provide instead the exact and complete content of the error message presented, along with the steps you conduct to reach that point, then we might be able to help a little bit more. Or, you can search the public KBs for yourself:
http://btsc.webapps.blackberry.com/btsc/microsites/microsite.do
Good luck!
VIA | sdgardne
http://supportforums.blackberry.com/t5/BlackBerry-World/Helping-can-NOT-payment/m-p/2580345#M1835
Please thank those who help you by clicking the button.
If your issue has been solved, please resolve it by marking "Accept as Solution"

TO BLACKBERRY- YOU HAVE A PROBLEM WITH BLACKBERRY WORLD NOT ACCEPTING CREDIT CARDS

HI, I AM AN OWNER OF A BLACKBERRY Q10 AND A LOYAL BLACKBERRY USER SINCE THE 8800 SERIES BLACKBERRY CURVES. THERE IS SOME TYPE OF PROBLEM WITH BLACKBERRY WORLD. I AM CURRENTLY RUNNING 10.3.2.556. UNTIL LAST THURSDAY BLACKBERRY APP WORLD WORKED WITH MY CREDIT CARD. THEN ALL OF A SUDDEN IT JUST STOPPED. SAYING THAT THERE WAS A PROBLEM WITH THE TRANSACTION AND TO TRY AGAIN LATER. NOW I CANNOT USE MY CREDIT CARD AT ALL. I AM POSTING THIS IN MULTIPLE FORUM BECAUSE I AM NOT THE ONLY ONE HAVING THIS ISSUE. I HAVE RECENTLY POSTED THIS PROBLEM ON CRACKBERRY.COM AND OTHERS ARE HAVING THE SAME PROBLEM. http://forums.crackberry.com/ask-question-f432/why-blackberry-world-will-not-let-me-purchase-apps-when-working-before-1032609/?mn_qa=1#post11839564 AND IF YOU LOOK ON THIS SITE AND CRACKBERRY FURTHER YOU WILL SEE OTHERS ARE HAVING SIMILAR ISSUES. I HAVE ALREADY TRIED TO GO ONTO THE BLACKBERRY APP SITE ON MY COMPUTER BUT NOW THERE IS NO OPTION TO CHANGE THE PAYMENT OPTIONS THERE ANY MORE. WHAT IS THIS. WHY IS IT HAPPENING?????? CAN YOU PLEASE LOOK INTO THIS PLEASE WHOMEVER FROM BLACKBERRY SEES THIS POST. SINCE THERE IS NO NUMBER TO CALL FOR HELP ABOUT THIS I AM POSTING HERE UNTIL SOME TYPE OF BLACKBERRY PERSON ANWERS. I AM ALSO GOING TO TRY AND POST THIS IN THE FORUMS FOR Q10, CLASSIC, PASSPORT, LEAP, ETC., SO SOMEBODY CAN HELP US. SOME PEOPLE SAY IT HAS BEEN GOING ON FOR MONTHS ON THEIR ACCOUNT AND NOTHING HAS BEEN DONE. HELP US PLEASE. THANK YOU.

I have the same problem today. Suddenly Appworld stopped accepting my AMEX credit card. I called AMEX and they told me that all is notmal from their sied and that they did authorize transactions. However, Approwld says that credit card cannot be accepted. WHAT A MESS!!! And there is NO EMAIL or phone number to contact regarding this problem which is quite RIDICULOUS !!!

Blackberry World payments

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