BlackBerry World Store Setup problems

Hi all,
When setting up the BB world store, I could not do the 3rd step of System Check, which was 'Upgrade your Software', as there was no button there to click. Hence I could not go to the 'Terms and Conditions' section as the 'next' button was greyed out. The previous 2 steps 'Get the BB world Browswer plug-in' and 'Connect your smartphone' were fine. I am stuck on that page.
Why is this happening and how do I fix it?

With your BB not connected to your PC, please try this sequence on the BB:
1) Remove AppWorld from your BB
KB10040 How to view or remove installed applications on a BlackBerry smartphone
If it requests that you reboot the BB, do so
2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.
3) Install (on your BB) a fresh copy of AppWorld
http://blackberry.com/appworld/download
Again, if it requests to reboot, do so.
4) Do another Batt-Pull reboot
5) See if it now works.
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

New Blackberry World Store Front

My Playbook is still showing the Blackberry App World app and not the "NEW" Blackberry World App? Does anyone know if an update is coming for the Playbook? I want to be able to access the "New" Blackberry Store Front on my Playbook which is currently only possible through the browser.

This would require the PlayBook app to be upgraded. I am not sure what you expect to see different on the PlayBook version of AppWorld anyhow...
Read my thoughts on BlackBerry Development at news.ebscer.com

Access to BlackBerry World store of US while being outside US

Hi BlackBerry
I was wondering why the access to blackberry world is determined by which mobile carrier I'm currently using my phone with.
Correct me if I'm wrong, If someone from the US for expample is out of the US and is using a sim card from the local carrier in the country that he is currently living in, he cannot access the BlackBerry world of the US, instead, he will gain access to the BlackBerry World of the country which he is currently living in.
I think that Android also has the same concept with their users' ID's, which I see as very annoying compared to Apple, which gives you the opportunity to have your user profile linked to your country's AppStore by entering a valid address and a payment method relating to your country or issued from your country.
Apple also gives the opportunity to the user to choose (No Payment) option and enjoy using and downloading all free apps, which is a very good option, and is currently available on BlackBerry and Android as well.
I really Hope if BlackBerry can follow the same approach of Apple with while creating or editing the BlackBerry ID, in order to have the BlackBerry ID as "Country determined" and NOT to be as "Mobile Carrier determined" as the case is now. I hope also if you do so to keep the same flexibility (as now) of not obligating the user to enter a payment method while creating or editing a BlackBerry ID.
I think that if BlackBerry considers and implements this, it will give a big push to its users and the traffic flow on he BlackBerry World for downloading and buying apps, movies, music,...etc, as it allow for example US users US to access the BB world of US while being outside US for a trip or work. The same will apply for other users from any country around the wold.
So, I hope that BlackBerry will provide this flexibility as provided by Apple (and maybe a better one). Please consider this seriously and keep moving ahead.
Regards.

Hey ahmed_mh1,
Welcome to the BlackBerry Support Community Forums.
Thanks for the feedback.
Currently BlackBerry World will take the localization settings from the APN settings on your micro SIM card.
If this does change in the future, I would suggest checking for updates at www.blackberry.com/appworld
Let me know if you have any more questions.
Cheers.
-ViciousFerret
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I Can't proceed with BlackBerry Store Setup

hi there..
i have problem with my blackberry z10.... plzzzzzzzzz help
My Blackberry store setup doesn't appear the (connect) icon at step 2 (Connect your smartphone).
its on and connected to my windows pc what is the proplem
I'm from (Libya) and i purchase it from (United Arab Emirates)

and when i open blackberry world in my device (blackberry z10) it says>
"there was a connection problem blackberry world must close"

Server down after updating the Blackberry World App Store

Hi there,
hopefully u can help me. For two days, after upgrating the Blackberry World App i'm not able to acces the following:
- internet
- no more push up emails
- BBM, Whatsapp, Windowslive Messenger, Facebook
- email settings ( is giving me the following error " Your device had a problem connecting to the server"
While i was upgrading the latest version of Blackberry World Application, was wasking me to update my Blackberry ID so i did it and after that all the problems came up. Looks like my blackberry server is down, can't acces anything. I contacted the carrier , they checked and said is it from aplication i have updated. They suggested me to delete the application which gives the problem. I deleted the files of Blackberry World App , but still the module is it in my mobile and can't be acces even when i tried to reinstall it.
I don't know if this can help, but i have noticed that BIS is like disconnected while EDGE signal is there. Sometimes "EDGE" changes into "edges" ( small letters ) and GSM.
The carrier sent me again the service books, but i still have troubles ... nothing at all changed !
The following Services Status is there:
Connection : Mobile Network
Balckberry Internet Service
Connection: not connected
Blackberry Enterprise Server
Connection: not connected
Mobile Netwok:
edge
Mobile Network Provider
orange
I can't figure out what can cause this problem. Any help will be much appreciated.
Thank u

Its clearly the ios 6 update...I have a 2 month old 4s...worked perfectly until the upgrade...now my app store rarely opens...other apps crash or will not load..battery life is now weak weak weak..
The thing that TRULY amazes me is that I was on the phone with an apple tech yesterday,actually 2 different techs, when I said that there are several users on this site with the same problem their response was "first Ive heard of it !"
Useless useless....

TO BLACKBERRY-YOU HAVE A PROBLEM WITH BLACKBERRY APP WORLD NOT ACCEPTING CREDIT CARDS

HI, I AM AN OWNER OF A BLACKBERRY Q10 AND A LOYAL BLACKBERRY USER SINCE THE 8800 SERIES BLACKBERRY CURVES. THERE IS SOME TYPE OF PROBLEM WITH BLACKBERRY WORLD. I AM CURRENTLY RUNNING 10.3.2.556. UNTIL LAST THURSDAY BLACKBERRY APP WORLD WORKED WITH MY CREDIT CARD. THEN ALL OF A SUDDEN IT JUST STOPPED. SAYING THAT THERE WAS A PROBLEM WITH THE TRANSACTION AND TO TRY AGAIN LATER. NOW I CANNOT USE MY CREDIT CARD AT ALL. I AM POSTING THIS IN MULTIPLE FORUM BECAUSE I AM NOT THE ONLY ONE HAVING THIS ISSUE. I HAVE RECENTLY POSTED THIS PROBLEM ON CRACKBERRY.COM AND OTHERS ARE HAVING THE SAME PROBLEM. http://forums.crackberry.com/ask-question-f432/why-blackberry-world-will-not-let-me-purchase-apps-when-working-before-1032609/?mn_qa=1#post11839564 AND IF YOU LOOK ON THIS SITE AND CRACKBERRY FURTHER YOU WILL SEE OTHERS ARE HAVING SIMILAR ISSUES. I HAVE ALREADY TRIED TO GO ONTO THE BLACKBERRY APP SITE ON MY COMPUTER BUT NOW THERE IS NO OPTION TO CHANGE THE PAYMENT OPTIONS THERE ANY MORE. WHAT IS THIS. WHY IS IT HAPPENING?????? CAN YOU PLEASE LOOK INTO THIS PLEASE WHOMEVER FROM BLACKBERRY SEES THIS POST. SINCE THERE IS NO NUMBER TO CALL FOR HELP ABOUT THIS I AM POSTING HERE UNTIL SOME TYPE OF BLACKBERRY PERSON ANWERS. I AM ALSO GOING TO TRY AND POST THIS IN THE FORUMS FOR Q10, CLASSIC, PASSPORT, LEAP, ETC., SO SOMEBODY CAN HELP US. SOME PEOPLE SAY IT HAS BEEN GOING ON FOR MONTHS ON THEIR ACCOUNT AND NOTHING HAS BEEN DONE. HELP US PLEASE. THANK YOU.

Hello andreabn90
If you can't remember your security questions go to Express Lane.
select iTunes from the list, then iTunes store. On the next screen select account Management. There, select iTunes store account security and write that you would like to reset your security questions and / or answers.
You should get an eMail reply over the next 24 hours.

Problem to access BlackBerry World / Tunein radio / Google maps without BES or BIS plan

Hello,
The question is: How access this apps without restart the device? There is another way, faster than restart the device?
I can access this apps ( BlackBerry World, Tunein radio, Google maps, Facebook), but it's necessary restart the device before.
Device info
Carrier: vivo (Brazil)
Model info and OS version: 9300, OS 6 (v6.0.0.534)
I have a geric internet plan. With this plan, it's impossible register in the wireless network.
Thanks in advance!!

Friend fijate well in the picture
You edge signal thus no internet access tedras with BbWorld
You must have a data plan or BIS to lift to EDGE here you can browse without problem.
If you are on 3G but maybe not out Blackberry logo
You must have 3G and surf logo problem.
Regards.
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BlackBerry Protect and BlackBerry Link constantly. #ichooseBlackBerry10 Gutijose14 Forums Veteran I

TO BLACKBERRY- YOU HAVE A PROBLEM WITH BLACKBERRY WORLD NOT ACCEPTING CREDIT CARDS

HI, I AM AN OWNER OF A BLACKBERRY Q10 AND A LOYAL BLACKBERRY USER SINCE THE 8800 SERIES BLACKBERRY CURVES. THERE IS SOME TYPE OF PROBLEM WITH BLACKBERRY WORLD. I AM CURRENTLY RUNNING 10.3.2.556. UNTIL LAST THURSDAY BLACKBERRY APP WORLD WORKED WITH MY CREDIT CARD. THEN ALL OF A SUDDEN IT JUST STOPPED. SAYING THAT THERE WAS A PROBLEM WITH THE TRANSACTION AND TO TRY AGAIN LATER. NOW I CANNOT USE MY CREDIT CARD AT ALL. I AM POSTING THIS IN MULTIPLE FORUM BECAUSE I AM NOT THE ONLY ONE HAVING THIS ISSUE. I HAVE RECENTLY POSTED THIS PROBLEM ON CRACKBERRY.COM AND OTHERS ARE HAVING THE SAME PROBLEM. http://forums.crackberry.com/ask-question-f432/why-blackberry-world-will-not-let-me-purchase-apps-when-working-before-1032609/?mn_qa=1#post11839564 AND IF YOU LOOK ON THIS SITE AND CRACKBERRY FURTHER YOU WILL SEE OTHERS ARE HAVING SIMILAR ISSUES. I HAVE ALREADY TRIED TO GO ONTO THE BLACKBERRY APP SITE ON MY COMPUTER BUT NOW THERE IS NO OPTION TO CHANGE THE PAYMENT OPTIONS THERE ANY MORE. WHAT IS THIS. WHY IS IT HAPPENING?????? CAN YOU PLEASE LOOK INTO THIS PLEASE WHOMEVER FROM BLACKBERRY SEES THIS POST. SINCE THERE IS NO NUMBER TO CALL FOR HELP ABOUT THIS I AM POSTING HERE UNTIL SOME TYPE OF BLACKBERRY PERSON ANWERS. I AM ALSO GOING TO TRY AND POST THIS IN THE FORUMS FOR Q10, CLASSIC, PASSPORT, LEAP, ETC., SO SOMEBODY CAN HELP US. SOME PEOPLE SAY IT HAS BEEN GOING ON FOR MONTHS ON THEIR ACCOUNT AND NOTHING HAS BEEN DONE. HELP US PLEASE. THANK YOU.

I have the same problem today. Suddenly Appworld stopped accepting my AMEX credit card. I called AMEX and they told me that all is notmal from their sied and that they did authorize transactions. However, Approwld says that credit card cannot be accepted. WHAT A MESS!!! And there is NO EMAIL or phone number to contact regarding this problem which is quite RIDICULOUS !!!

Problems regarding connecting to blackberry world

I will try to explain this as best as possible
I recently got a 9300 curve on the network '3', when for a browser I use their's; so 'favourites' or 'planet 3' I lose connection to blackberry world (the little blackberry icon on the top right disappears) and im no longer able to bbm or connect to blackberry app world or use the browser. To get the little blackberry symbol back in the top right hand corner I usually have to click on the browser app - and let it load back and usually it then reconnects and im able to use bbm etc. But as soon a I use the '3' browsers i lose that connection and have to repeat the whole process over and over again.
Im aware a possible fix would be to just get rid of the 3 browser apps and simply use the blackberry ones but id prefer to try and have it so I can use everything the phone comes with
Thanks in advance

If you want to connect the any of Three's own websites (account details, planet 3 home page etc) then no - I guess to be able to recognise your phone as a Three phone it needs to connect directly to their servers rather than via Three. The same reason you cant access the Three home page when only connected to wifi or roaming on orange.
From my understanding all 3 of the browsers are the same - the Favourites and Planet 3 are just shortcuts to the Three items, so if you dont want to disconnected from BIS use the main browser.

Blackberry World payments

Hi all. I am very frustrated I can't buy games and applications from blackberry world. Payment setup includes Ghana as one of the countries yet each time i set up my card for payment, it will complete but I still wont be able to make purchases. The error i recieve is AW10000C or something of that sort. What's really happening please cos i feel it isnt fair as we all should be given the chance to purchase what we can when we want to. Thank you
If God be for Us, Who can be against Us...

"There is a problem with your credit card authorization. Please try again or visit blackberry.com/a...
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Blackberry World Server Error on Playbook WiFi

Over the last couple of days I have been unable to download any apps from the Blackberry World. After about 1 minute I get this message:
"Blackberry World is having trouble connecting to the Blackberry World server. Verify your network connections and try again"
I not having any problems connecting to the internet and receiving emails and all downloaded apps are working ok. so I believe I do not have any network problems.
I have an android phone and can download apps from the play store ok when using the same router and ISP
Can anybody help? HAVE THEY STOPPED SUPPORTING THE PLAYBOOK?
Solved!
Go to Solution.

That could definitely be it. When that happens it's not uncommon to have access to some sites and not others.
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
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Backing up and restoring app data of an App World (BlackBerry World) app

I'd like to do a security wipe on my old Bold 9700 and then reinstall/restore an App World (BlackBerry World) app that I purchased with the same BlackBerry ID.
1. Can I reinstall an app via App World after a security wipe?
2. WIll the app data (e.g. game scores) be restored?
3. I did a full back up with BDS7, if reinstalling the app on a security wiped phone does not reinstate the app data, can I retrieve the app data by restoring the app from the backup?
4. What about copying the .rem files of the App World folder of the app to my computer, reinstalling the app via App World and then copying the .rem files back to the Blackberry? Or is there another location I should look for the app data?
Thank you in advance.

Hi and Welcome to the Community!
To re-install your apps, please see this KB:
KB17625 How to install or transfer previously purchased applications from BlackBerry App World to a BlackBerry smartphone
HandsomeP wrote:
2. WIll the app data (e.g. game scores) be restored?
That I'm not sure of...it likely depends on how the scores are stored. If they are stored on the device, then it might be able to re-obtain that information after you reinstall the app. Likewise, if they are stored on some server somewhere, it might be able to do so. But there's really no way for anyone but the app developer to know for sure. If I were you, I'd prepare myself for those being lost as a result of this activity.
HandsomeP wrote:
3. I did a full back up with BDS7, if reinstalling the app on a security wiped phone does not reinstate the app data, can I retrieve the app data by restoring the app from the backup?
Maybe -- again, it depends on how the app works, which only the app developer can say. Some apps store data in AppMemory (which is what gets backed up), others store their data in Device or Media Card Memory (which is not necessarily backed up). And it may well be moot anyway, depending on how the developer coded the app.
HandsomeP wrote:
4. What about copying the .rem files of the App World folder of the app to my computer, reinstalling the app via App World and then copying the .rem files back to the Blackberry? Or is there another location I should look for the app data?
Same issue...it all depends on how the developer coded the app. If the coded it to ignore any stored data anywhere each time the app is installed, then you can't force it to read anything, regardless of where you might restore it to. But, again, only the developer of the app can tell you what will happen in these circumstances.
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
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Not able to access blackberry world on Z10. what could be the reason?

not able to access blackberry world on Z10. what could be the reason? It wasn't issue earlier but facing it from last two days.

Please guys read other forums on this community before posting redundant issues.
Try this fix
Go to the games app.
At the bottom tap on games.
At the right bottom, you will notice three dots. Tap the dots
Tap the option to enter the blackberry world. Wait until the screen is loaded
Swipe right to Enter My World - > My Apps and Games.
Tap the three dots again to check for updates.
Update all the apps and close your App World.
Try accessing the app world in the standard way. Everything mus be fixed by now.
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BlackBerry World not accepting VISA card -- follow up to my previous post

Re purchase of an app for new Z10 -- main software all successfully updated to most recent. Well, I posted last time about being escalated up through the ranks of BlackBerry software helpers from Bell, and after several levels getting a very easy-to-communicate-with woman from BlackBerry in Halifax, NS...
She told me Bell would bill me for the apps on my carrier bill, and I told her No, they told me they didn't do that, not in Victoria BC my home town, anyhow. I asked her to call and contact them... she said she did, and said Yes, they would. So I set that up on my BlackBerry World sign-in page using my computer, under her guidance, and it seemed to be set up. I even purchased an app that way successfully, afterwards... [She told me at the time that yes, there was a problem with the tool that handles VISA payments, sometimes...]
BUT, several days later when I went to do the same thing again with another app, well, I had a message in red on my purchase screen on my Z10 that carrier purchase was not available!
Ahem.
So, I tried purchasing via VISA again [read my previous post, I called VISA, tried to see if there was something wrong there, no there wasn't]. No form of my re-entering my VISA card or editing it etc. would work.
So I tried PayPal, over the past weekend I established a PayPal account to be paid for via my same VISA card, that took some doing as the procedure is not that clear on their website and you have to explore the sections under "my money" etc. to see just what is going on with it... without any warning or info from either BlackBerry or PayPal the account wouldn't work [refused several tries to purchase an app] until a special method for BlackBerry was posted in that "my money" section on PayPal, they call it a prepayment account or something like that, it takes about an hour or two on a Sunday for that to appear for a new account, and then [I was doing this via my computer after signing in to PayPal] I saw a side message that this purchasing procedure would not work until August 12th.
Today, August 12th, I just purchased a trial app, Medieval Ringtones, and that went through! Unfortunately I was on just our own house WiFi [good signal, I thought at the time, though], and just before it got installed something said "network problem" and it stopped installing. Now I can't buy it again either, I'll try later just to see if it reloads -- it wouldn't reload to the purchase point. I don't really care, it was an experiment. I just downloaded a free app, Top 500 Ringtones, from BlackBerry World, and that went smoothly and seems great, lots of choices, most of them free as far as I can tell.
Warning to users: I would establish the PayPal account via BlackBerry World's own access point on the computer, first, through the BlackBerry World website, clicking on their PayPal symbol, before trying to purchase via PayPal, as establishing a PayPal account first, independently, may lead to confusion if you establish it outside of BlackBerry World.
Now, I have noticed the work-around posted by a BlackBerry Forum guru here on using a dummy VISA account, this helpful person provides a list. WOULD THIS HELPFUL PERSON PLEASE EXPLAIN THE PROCEDURE IN DETAIL? i WOULD HAVE NO IDEA HOW TO DO IT IN PRACTICE -- APPARENTLY THE SOFTWARE WILL STILL CHARGE THE APP TO ONE'S REGISTERED VISA??? PLEASE GIVE DETAILED INSTRUCTIONS.
If I can, indeed, purchase something via PayPal, or ultimately, indeed with a VISA payment, without a glitch [I'll keep trying] I'll report it here. Meanwhile all the apps I've downloaded from BlackBerry World have been free ones, except for the one that mistakenly got sold to me via Bell billing me for it [which they won't] a few days ago [either Bell or BB got stuck with the $1.99 or something for that!]. The free ones I've downloaded have been excellent, including this Top 500 Ringtones, just the kind I was looking for, lots of real telephone and cell phone ring sounds for a purist like me...
But I hope BlackBerry can fix up the glitch in BlackBerry World soon, it shouldn't be there at all... my husband has the theory the facility is staffed by too small a core of software people to keep up with the problems and wasn't properly tested, or else it was subcontracted out and they are stuck with it until they get a new one -- come on, BlackBerry, get a new BlackBerry World payment procedure that works smoothly, us BlackBerry fans are anxious about you!!!

Just to say there ARE lots of Apps on BlackBerry World, so potential BB purchasers should not let that stop them, and some very good free ones, excellent -- BlackBerry Travel is really good, and OsmAnd maps are fabulous, big to download, but when you get it you'll be amazed. Just download a provincial or smaller map to start, because they are huge files and very detailed, but lots of trails and paths are on them... good for park trails and such.

Blackberry World thinks I need to update Apps that are already up-to-date. (Infinite Update Loop)

Hello,
I have been having trouble with Blackberry World. It states that I have apps that need updating, but I already have the most recent update of these apps. In addition, BBW states that I need updates for apps that I no longer have installed on my phone. (and I cant seem to uninstall these apps via BBW)
I have tried installing the update (even if its not needed), and uninstalling/re-installing the apps, and nothing eliminates this problem. "Refresh BlackBerry World" does not help either.
for an example: I have 9 apps that BBW thinks I need to update. One of which is Blackberry Blend. When I click on Blend, It states that the Update is available to Version 1.1.0.67, but directly underneath, it states that I have Installed Version 1.1.0.67 !!! If I choose to perform the update, the notice for updating Blend shows back up in BBW immediatley. The same issue is occuring with a number of apps, including: Google Talk, Skype, etc..
Any suggestions on how to stop this BBW App Update Infinite Loop?

Hi, I've tried clearing the cache multiple times. With or without reboot, it doesn't seem to fix the problem.
I should probably mention that this is on a Z10 STL100-3 OS release 10.3.1.1865 OS version 10.3.1.2708. This problem was occuring with only Skype before the upgrade from 10.2, but since the update its with 9 other Apps as well. I even completely wiped my phone, and only selectively restored a handful of apps to prevent the issue, but thats when BBW now displays required updates for Apps I no longer have installed on the phones since starting from scratch.
any other suggestions?

BlackBerry World Store Setup problems

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