Blackberry World will not open

Hi
I just got a Q10 and I have my Blackberry ID set up and working, all emails confirmations done etc but when I go to open Blackberry World it opens for a second, minimises the screen and then just stays blank. The same thing also happens if I go onto the web and try to access it from there or try to download an App via the internet.
Any ideas?
Thanks

Try this, in your BlackBerryID screen...
Tap Edit.
Tap to uncheck or check the "I do not want to receive..." and that will activate the SUBMIT button.
Tap Submit
You will be asked to enter your password. Do that.
Once that updates, go back to App World and see if it works.
If it still does not, you need to call Vodafone for technical assistance. You may need to ask them to escalate the issue up to BlackBerry for assistance.
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Eric_lewis wrote:
Similar issue here... the latest app world 3.1.1.21 installed just fine, but wouldn't start.
Hello...well, to start with, that is not the latest AppWorld....3.1.4.25 is the latest. Therefore, I suggest you try this sequence:
1) Remove AppWorld from your BB
KB10040 How to view or remove installed applications on a BlackBerry smartphone
If it requests that you reboot the BB, do so
2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.
3) Install (on your BB) a fresh copy of AppWorld
http://blackberry.com/appworld/download
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4) Do another Batt-Pull reboot
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up Blackberry Battery Saving Tips | Follow me on Twitter

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