Blackberry Worldphone loaner. Won't send or receive mail

Question

My BlackBerry Tour swam...so I had to claim it on insurance. While waiting for replacement, Verizon store gave me a BlackBerry Worldphone loaner. I've tried validating all email addresses (all validate), then "registering" the phone (options/advanced/host//register), and all looks fine, but my phone will neither send nor receive email. Is there some part of the registration I'm missing? Am I supposed to change the phone serial number somewhere? I need the email accounts for work mail. Thanks!

Answer 1

Try the steps below to set up your email addresses:
1.Using a computer, launch a web browser then navigate to the BlackBerry Internet Service (BIS) website.
 http://www.blackberry.com/go/vzw.
2.Click Create New Account.
3.Review the End User Agreement, select (check) I have read and understand the Legal Terms and Conditionsthen click Nextif desired to continue with account setup.
4.Enter the appropriate informationinto the following fieldsthen click Continue:
 To locate the PIN and ESN / MEID, refer to Locating the PIN / ESN (MEID).
Device PIN
Device ESN / MEID 
5.Enter the desired informationinto the following fieldsthen click Next:
User name
Choose password
Confirm password 
Hope this helps!