Blackberry z 10 device switch off automatically once it battery reaches to 20%

Hi team ,
happy week end .
I am using the blackberry z10 running on 10.2.1.537 updates The issue is once the battery reaches to 20% automatically device get Turns off ,later i should charge the battery then it get switch ON.
please help me in finding the solution.
Thanks & Regards,
karthik.M

The same problem was with my Z10. It was getting switched off at 20% battery. I charged my phone battery upto 100% and then removed battery keeping wall charger connected and inserted again after 1-2 mintues. The phone restarted and it started charging from 97%. It took another 20 minutes to charge 100% again. After getting 100% again I did the same and this time it started charging from 98%. The same thing I repeated 4 times and believe me when my Z10 was at 20% battery today, it did not turned off. I kept watching on this. Everyting was fine. I started charging at 9% again.
But blackberry should address this issue. Atleast some KB should be released.
S. Jangra

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Hi and Welcome to the Community!
First off, to set your expectation correctly, please see this "sticky" post, along with the threads to which it links, for helpful information to guide you as you proceed:
http://supportforums.blackberry.com/t5/Social-Lounge/How-This-Site-and-Formal-Support-Work/td-p/2540...
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With the battery inside, connect your BB to the wall charger
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This has been known to "kick start" some BBs.
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Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4   Display/Scan Bar Code
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Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
How Do I Find My Model Number or Product Number?
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Blackberry Z10 getting switched off

Dear All...
Please..Please.. help me if somebody knows the solution for this...
My Z10 getting switched off frequently even if 80% battery is remaining.. If try to switch on again it will complete the booting procedure and then will go to off mode..
If i kept all my networks off then it will stay on till the last juice of my battery...but with the network on..its dead.. i dont think its the problem with the battery.. I am totally confused and fed up with this.. Cannot keep my phone on atleast for 1 hour also..
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Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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I don't understand why my device switches off at half the battery even when it has half charge left . could anyone help me.
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Switching off (not rebooting) by slight jerks, and conking off at 40%

Hi my Z10 is switching off when I allow the phone to drop from a height of about 2-3 inches on a table.
Device Details:
Z-10 STL-1
Software Release : 10.1.0.4181
OS Version:10.1.0.4633
Build ID : 556195
Cryptographic Kernel Version : 5.6.2.4391
Pin :{REMOVED}
Also in addition to this it switches off with around 40% battery.
I have tried the following:
1. Battery pulls (extensively with battery staying out for the whole night)]
2. Reloading OSes - wiped it clean and reloaded the OS.
3. Putting a business card in the back between the battery door and battery.
(It somehow doesn't switch off with jerks when on charging though)
My major problem though is not the jerks - it's the device switching off at 40% + battery.
and then It won't restart till I plug it in.
Mod Edit: Removed personal information to comply with Community Guidelines and Terms and Conditions of Use.
PlayBook | Bold 9900 | Z10
@siddhartha_c

Seemingly Fixed as of now :
1. Took out the battery and swapped another Z10's battery
2. Put a Business card between the Battery door and the battery
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I believe it is some issue with the new Release of the OS - should be fixed in the next release.
PlayBook | Bold 9900 | Z10
@siddhartha_c

Blackberry z 10 device switch off automatica​lly once it battery reaches to 20%

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Blackberry z 10 device switch off automatically once it battery reaches to 20%