BlackBerry Z10 After Update Crashes

Hi guys, 
This is my first time using a BlackBerry phone. I have is a BlackBerry Z10. One morning, I got a notification to update the phone from 10.0 to 10.1 so I updated it. Then after the restart, I've experience lots of issues and I don't know how to get it back to its functional state:
* Crashes on: Calendar, BBM, BlackBerry World, Remember, Music, Story Maker, Foursquare, Games, Clock, Compass, File Manager, Print To Go* Doesn't load/continue: Phone, Text Messages
* Systems Settings > Account doesn't load/show anything
* BlackBerry Hub is just a black screen, no notifications
* Opening a PDF in Adobe Reader would crash
* Screen Orientation in Browser is distorted
Here are the solutions I tried:
* System Wipe - Didn't worked.
* 5-Swipe Trick - Didn't restarted the Hub.
* Access Music/Games to access App World - Music/Games themselves crashes
* Access appworld://games, appworld://parentalcontrols - App World just immediately crash
* Access Settings > Parental Controls > BlackBerry World - It didn't load.
I tried to update the phone after the factory reset, but the problem still persists.
Thanks in advance guys,
Paul

Hi Paul,
Sorry to hear you're having an issue with your BlackBerry Z10.
We would need to analyze device logs on this issue to further investigate.
Contact your mobile service provider and ask for a support ticket be opened with BlackBerry 
Thanks!
-HMthePirate
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

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