BlackBerry Z10 and movies not playing after a device wipe.

Greetings,
I have a number of movies I purchased and downloaded over the holidays, some which were gifts during the give away, and after I had to wipe and reload my device they are no longer working.
I used BlackBerry Link to sync all the movies (approximately 30GB) to my PC. I used BlackBerry Link to sync the movies back to my handheld. However after the movies finished synching I got the follow error when I tried to play them:
"The file can't be opened. Download the original file or its license again and try again".
I then went to BB world to download the license files again since I obviously had the movies, and on a number of them I got "Failed to get video license".
Question #1 - If I synced the folders using BB Link, why did it not include everything I need to play the movies again after a device wipe (including the license data)?
Question #2 - Why do I have to re-download the license data?
Question #3 - Why is the license file data failing to download again?
Question #4 - Why did the movies that failed to download the video license then start to re-download the entire movie when I hit the retry button?
Question #5 - Why are some movies such as "Deck the Halls" (with Sinbad) that I got through the xmas promotion not showing up in BB World so I can try to re-download the license file?
This who experience of wiping my Z10 and starting over has been a major pain, starting with the slow speed of Link syncing to the fact that I clearly didn't sync over everything I needed to so I could re-sync my movies and make them operational again.

The movies were all on my SD card. They are also not backed up by Link which is why had them synced to my phone as a poor man's backup.
So either Link did not backup the necessary licensing information in the main memory of my phone, or Link did not synchronize the necessary licensing information off my SD card. Either way I am stuck with 3 movies that I cannot play, because I can no longer find them in the BlackBerry World store to re-dowbload whatever licensing information is needed.
I even just tried a media restore from Link because it was 138 MB in size (and in don't normally store anything on my phone's main storage), but alas no licensing information was restored.

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