BlackBerry Z10 - Battery Issue

My BlackBerry Z10 shutdowns automatically when the battery level reaches 20%........ Is this a bug or what? Do you have a solution for this?
Model - BlackBerry Z10
Model Number - STL 100-1
OS Version - 10.1.0.2354
Please help me as this is very annoying. Waiting for the reply urgently.

If Rob's solution didn't work for you, the next step would be to reload your OS.  This sounds like a software issue so reloading the OS should correct it.
To do this, plug your phone in to your PC and open BlackBerry Link.  Once your phone has been recognized by the software, click your phone name at the bottom then click Restore and reload the most recent backup.
Let us know if that helps you.  
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Similar Messages

  • Is it problem in Blackberry Z10 battery ?

    Hi 
    My bb z10 spend charge even Im not working with it
    Actually , I would know this is normal and all z10 are like my z10  , or my smartphone has problem ?
    Also how can I save my battery power?
    thanks
    Solved!
    Go to Solution.

    Hello hossein87,
    Welcome to the BlackBerry Support Community.
    The following article should help you with maximizing the battery life on your BlackBerry® Z10 smartphone:
    How to maximize battery life on the BlackBerry Z10 smartphone - http://www.blackberry.com/btsc/KB33669
    Let us know if this helps.
    Thank you.
    -FB
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.
    Click "Accept as a Solution" for posts that have solved your issue(s)!

  • Z10 Battery issues - showing percentage not corresponding to real level

    Dear all, I have an LTE STL 100-1 Blackberry Z10 for three months more or less. It has always worked properly until this week. Out of nowhere, it has started to look like it was draining battery like crazy. I charged 100%, then, suddenly, it went to 0% and the orange LED light blinking. Then, I made a test and I realized that it was lasting 5-6 hours but the showing percentage was 0%. I'm really disapointed because I've already done a battery pull off and a factory reset and It didn't work. The problem is I am a journalist and I use it to work. It's not possible for me not to know exactly what's the level of the battery. I've already tried to check my battery app, but it marks 0%. And the strange thing is it's not heating as many people with batteries issues say.
    Could anyone, PLEASE, help me? Thanks a lot

    Is it the battery app that's giving this information or the device itself? I'm wondering if it's an issue with the app. There are tons of battery related apps. I'd try Battery Guru, which I find to be very reliable. You can check battery levels in the Settings - About - Hardware.
    Twitter: @sheldonbk

  • BlackBerry Z10 Battery Life is VERY LOW!!!

    Hi,
    The battery life of my BlackBerry Z10 is very low. After a 100% charge it drains in less than 7 hours.
    Is it normal for this device or something is wrong with my phone's battery?
    I am always logged in to the following apps, 24x7, using 3G network:
    1)  Facebook
    2)  WhatsApp
    3)  Google Talk
    4)  1 Official Mail Account (MS Exchange)
    5)  2 Yahoo Mail Accounts (All folder sync is enabled)
    6)  LinkedIn
    Any suggestions or tips??
    Thanks,
    Ashish

    You've got a lot of apps running at once and that will definitely contribute to your battery's performance. If you're getting 7 hours out of your battery with all those apps running, I'd say you're doing fairly well. You can try closing some of them but I suspect you use them all frequently and would rather keep them running.
    Topping up your battery's charge throughout the day is not a bad idea. It's recommended that you charge your battery for at least 15 minutes each time you plug it in. You might want to try that. Just keep in mind that the battery in the Z10 is recognized as a very good battery; you wouldn't get 7 hours out of some other smartphones' batteries.
    One more suggestion would be to jump over to the Q10. It has a smaller screen but its battery is nothing short of stellar.
    Cheers.  
    - If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

  • BlackBerry Z10 - battery drains very quickly even in standby

    I have had two Blackberry Z10 phones, and at work the signal is little to none at times and the battery drains and I am not even using the phone. All email accounts and other services have been set to manual update only. A friend of mine had the exact same phone but an AT&T phone mine was Verizon. He had no problem with his in the same office and the same building. Is this a CDMA only problem or a Verizon problem? Love the phones and the way they work but the battery life at work is bad, at home where the signal is 3g and pretty steady I had no probems. I am due for an upgrade in June and am trying to find out if the Z30 for Verizon has the same problem. I have used a windows phone with the same size battery and a bigger screen same location same carrier with more use and no problem.
    Thanks

    What Android apps do you have installed?
    Try this first off, Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.
    Watch your device another day and see how it goes.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • NEW BLACKBERRY Z10 BATTERY WAS NOT FULLY CHARGED

    Hiii Friends
    I Have purchased the new Blackberry Z10 One month ago, But its battery was not charged by 100%, it only charged by 94% maxmimum and also drains faster, I have already Turn off Device many time, Remove battery and again start the device, But even though I have face the Problem, Battery was charged at 94% only.
    Please Let me know what to do.
    Kalpesh Sonje
    Solved!
    Go to Solution.

    Before taking out the battery, do NOT turn off the device.
    Try this: leave it connected to the OEM stock wall outlet charger.
    With it connected and powered ON, remove the battery for minute and replace.
    Check the percentage and drain over the next day, and do the SAME procedure again.
    Remember, the charge percentage is not an exact science, but rather an estimate by the software of the charge, based on the current power, historical drain and charging, etc.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • BlackBerry Z10 Battery Life - Infinite Problem ?

    Hello,
    Seems that the Z10 battery life is a problem with difficult solution - a lot of people complain about it frequently.
    I've been using my Z10 since August last year. I never end the day with battery, but I use a lot email and internet browsing - always with the phone in my hands.
    Of course, since day 1, I have all the tweaks recommended by everyone: low brightness (lowest possible), apps closed, wireless off when there's no network, bluetooth off, etc etc
    Recently, since last software update, my battery drains incredibly fast. From 3 to 5 hours, even without touching it. Doesn't even last one night still with battery full and sleep mode.
    Sometimes I notice the phone is very hot and draining really fast.
    Last week I was abroad and NOT using the mobile phone (flight mode on), and couldn't last even one fullday (8h).
    Anyone can help me trying to find the cause for this problem? 
    Many thanks !

    Im having same problem   but its been since lastweek when I updated bbm     does anyone knis how to downgrade bbmso I can try that 

  • Blackberry Z10 Battery shuts down in 30%

    I am die hard BlackBerry user had different models. But I an first time having this issue in my z10 which I purchased on Nov 2013.. All in a sudden the phone charge drops from 100% to 25% then to 0%.. I am totally fed up with this situation.. I use my phone mostly on 2G connection, only e mails, what's app & BBM.. I would like to know whether the problem is with the Battery or OS.. Also the phone gets heated up so quickly in less than 05 minutes.. I would appreciate if anyone can help me with this issue.. Thanks.

    the problem is not fully solved earlier it shuts down at 25 and now at 21

  • BlackBerry z10 battery poor performanc​e

    Hey i have a question with regards to how am I supposed to improve my battery on the z10. I bought this phone last year at full price from my carrier. Since then the battery performance has been very poor... even after the number of updates and reducing which apps are running, it still won't last more than 5 hours when using the phone. in fact I would say it drains very quickly. I see the % sign on the battery and it moves from 100% to 87% very quickly like within an hour when i am using my phone. I have done a lot of research over the past year and read forums on how to improve it and have had no results. Can anyone provide me any advice? Perhaps someone from blackberry themselves? I am really disappointed because I could have spent that money on a different phone which has a battery that actually lasts the day. Thank you and I will await for some feedback.

    dgosman wrote:
    Have you checked if there are any specific apps that drain the battery ?
    Settings->App manager-> Device monitor->Battery 
    That option is only on newer OS versions.
    What OS are you on and do you have many email accounts set up that sync contacts, calendar and more?
    I had a corrupt contact that would try to sync over and over again.
    Start with this if you sync Over The Air with Outlook
    In outlook Make a new folder for contacts called backup
    move all contacts to the folder and wait for all to be removed from device
    then pull battery on device and put back in
    After device boots move contacts from backup to the contacts folder and wait for them all to appear
    Make a new contact in outlook and see if it gets to the device.
    highlight calendar
    goto file import/export
    choose export to file
    choose Persoanl folder pst, next
    make sure calendar is highlighted and choose subfolders if you have them, next
    save to desktop with a name you can remember, Finish
    Click ok on screen popup
    Go to view, arange by events
    delete all entries.
    close outlook and any word files, open outlook back up after 15 seconds.
    Then
    goto file import/export
    import from another program or file, next
    choose Persoanl folder pst, next
    find the file and import
    Choose highlight calendar and Finish
    Change view back to what you want and try again.
    Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
    Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
    Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
    BESAdmin's, please make a signature with your BES environment info.
    SIM Free BlackBerry Unlocking FAQ
    Follow me on Twitter @knottyrope
    Want to thank me? Buy my KnottyRope App here
    BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

  • BLACKBERRY Z10 CHARGING ISSUES AFTER UPGRADE TO 10.2.1.2102

    HELLO ,
    I recently upgraded my Z10 to OS 10.2.1.2102 and all was well until I noticed that my battery wasnt charging. The phone recognises the charger and shows the charging sign but doesnt charge. A random Battery app also confirmed that battery wasnt charging
    I have tried everything I know.
    Yesterday I downgraded to a lower OS and the phone charged with no issues but iI had to upgrade again because my backup was dont with 10.2.1.2102 and Link wouldn't allow me to restore to a lower OS version.
    Please Help.
    Battery on 15% now!
    Thanks

    There's something corrupt with the OS (appaprently just yours, not everyone's) so no worries about having to buy a new battery.
    Plug your phone in to charge and leave it for an hour. After that time, check to see if it's recharging. If not, remove the battery while the phone is still plugged in to the charger then replace the battery a few seconds later and once again leave the phone for an hour. Sometimes when you load a new OS to your phone, it takes your phone a day or two to calibrate to the new settings. Your battery is fine but your phone won't show it as such for perhaps another day or two.
    Cheers.  
    - If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

  • Help! Z10 Battery issues with 10.1.0.4181

    I had to start a separate thread for this, because everyone is reporting different issues and I cannot seem to get any resolution for the problem I am having...
    Since updating to 4181 everything has been fine, except my battery life on the Z10 has been cut in half! I used to enjoy about 16 hours of battery life, but since updating I only get around 8 or 9 now. This is driving me nuts, as I cannot go a full day, since updating on Monday, without my phone dying on me.
    Some people have said my phone is indexing, but should it take this long?
    Please someone help!!!

    Well that seems odd 
    Here is the info if you don't know already yet, please report back to us!
    How to Reload your Blackberry10 OS
    Want to contract me? You can follow me on Twitter @RobGambino
    Be sure to click Like! for those who have helped you.
    Click Accept as Solution for posts that have solved your issue(s)!

  • BLACKBERRY Z10 HOTSPOT ISSUES

    Hello all,
    Please how could we resolve hotspot issue with BB Z10?
    At the first time we got it, it worked. But now, after using it, there is a message on the screen which says that this functionnality (hotspot) is not working due to the country regulation restriction.
    We live in Madagascar and there is no restriction by the Malagasy regulation saying that the BB device cannot play HOTSPOT.
    Thanks for your assistance 

    hot spot is carrier controlled, i had to enable it on via carrier
    Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
    Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
    Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
    BESAdmin's, please make a signature with your BES environment info.
    SIM Free BlackBerry Unlocking FAQ
    Follow me on Twitter @knottyrope
    Want to thank me? Buy my KnottyRope App here
    BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

  • Blackberry Z10 battery life - was good now it drains in a few hours

    Good Day,
    We have had the BB Z10 (two phones) for over a month with no issues with battery life.  Last week one of the phones battery loses its charge in about 4 hours with next to no use (only several emails, no phone calls or browsing.)
    Both phones have the most recent software upgrade which was to extend battery life.
    The other phone will go for about 16 hours with moderate use on one charge.
    Can anyone pinpoint what to look at what would be casuing the battery usage?
    Thanks

    Check and see if your WiFi is on. I had (have) the same problem when I leave it on and go to work. The phone constantly searches for WiFi and the battery at a record pace. I turn it on only when I am at home or where I can access WiFi, other times I leave it off.
    I also hear the Ebay app is a huge drain.
    I also limited the home pages, I had over twelve that i think were constantly updating. I limited it to one.
    Maybe one or all of these will help.
    Regards.
    It's always funny when it's someone else.

  • Blackberry z10 battery not charging by phone or battery fully charged but phone show battery low

    blackerry z 10 battery not charging by phone or battery fully charged but phone show battery  low 

    when you connect your Z10 to your PC via the USB cable, does it show as connected?
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Blackberry 8900 battery issues or defective ?

    Can someone please help me with the problem I am encountering now with my blackberry 8900. I'm just downloading some application last night and when I finished the download suddenly it hanged up then when i try to plug it to remove the battery to start up the unit again it turned out to be like this

    Hey Kulet17,
    Welcome to the BlackBerry® Support Community Forums.
    Have you tested a 2nd charger or battery? If yes, I would suggest to do a clean reload of the BlackBerry® device software as shown here:
    How to perform a clean reload of the BlackBerry® Device Software for Windows
    http://btsc.webapps.blackberry.com/btsc/KB11320
    Please test before restoring any data to the BlackBerry® device.
    Thank you.
    -HB
    Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Maybe you are looking for