Blackberry Z10 battery life - was good now it drains in a few hours

Good Day,
We have had the BB Z10 (two phones) for over a month with no issues with battery life. Last week one of the phones battery loses its charge in about 4 hours with next to no use (only several emails, no phone calls or browsing.)
Both phones have the most recent software upgrade which was to extend battery life.
The other phone will go for about 16 hours with moderate use on one charge.
Can anyone pinpoint what to look at what would be casuing the battery usage?
Thanks

Check and see if your WiFi is on. I had (have) the same problem when I leave it on and go to work. The phone constantly searches for WiFi and the battery at a record pace. I turn it on only when I am at home or where I can access WiFi, other times I leave it off.
I also hear the Ebay app is a huge drain.
I also limited the home pages, I had over twelve that i think were constantly updating. I limited it to one.
Maybe one or all of these will help.
Regards.
It's always funny when it's someone else.

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emsavage1127 wrote:
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Hiii Friends
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Kalpesh Sonje
Solved!
Go to Solution.

Before taking out the battery, do NOT turn off the device.
Try this: leave it connected to the OEM stock wall outlet charger.
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Check the percentage and drain over the next day, and do the SAME procedure again.
Remember, the charge percentage is not an exact science, but rather an estimate by the software of the charge, based on the current power, historical drain and charging, etc.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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Internal damage from fall or loose connector. Take it to
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Red light flashing twice indicates that battery life was below 20%

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Sorry for your aggravation, but if you are willing to actually try to work through the issue here, whatever it is, you could probably get some good advice from others here. This is a community forum, "staffed" pretty much solely by other RIM customers who are volunteering here to help people out, so please keep that in mind when venting.
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Author of White Noise and Battery Guru for BB10 and for PlayBook | Get more from your battery!

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I have had two Blackberry Z10 phones, and at work the signal is little to none at times and the battery drains and I am not even using the phone. All email accounts and other services have been set to manual update only. A friend of mine had the exact same phone but an AT&T phone mine was Verizon. He had no problem with his in the same office and the same building. Is this a CDMA only problem or a Verizon problem? Love the phones and the way they work but the battery life at work is bad, at home where the signal is 3g and pretty steady I had no probems. I am due for an upgrade in June and am trying to find out if the Z30 for Verizon has the same problem. I have used a windows phone with the same size battery and a bigger screen same location same carrier with more use and no problem.
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1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Z10 battery life - was good now it drains in a few hours

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