BlackBerry Z10 Cellular Services won't turn on.

Hi everybody! I'm new to this forum and I don't know much about Blackberries so I need help! I just got a Blackberry Z10 from my Dad and everything seems to work perfectly except that when I try to make calls it says "The cellular radio is currently off. Do you want to turn the cellular radio on so you can place your call?" I hit yes and it loads but doesn't do anything. I then try to go the Settings > Network Connections > Mobile Network and on there I have: Mobile Network OFF Data Services ON Data services while roaming PROMPT I turn the mobile network on but it loads for ages (I've been waiting for exactly 2 hours now). I checked and the device is unlocked and I even tried to contact the Costumer Service but they cannot help me. Please I need your words of wisdom! Should I just toss it in the garbage? I hope not

I think you have a bad SIM card (even if it does work in another device).
Get a SIM card swap from your mobile operator and TEST the card before leaving.
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    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

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    2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

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  • Blackberry z10 turning off automatica​lly

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    Hi and Welcome to the Community!
    Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
    With the battery inside, connect your BB to the wall charger
    Leave it alone for 2 hours, no matter what the LED or the display does
    Remove the battery
    Wait 15 minutes
    Insert the battery
    Wait another 2 hours, no matter what the LED or the display does
    This has been known to "kick start" some BBs.
    It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
    Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
    Obtain access to a known good and identical BB...use your battery in it and see what happens
    The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

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