BlackBerry Z10 Dead, no red light

My BB Z10 STL100-1 doesn't wake up. Its been almost 3 days. I have gone through all available KBs and forums to make it come alive but my effort went in vain; however, I do not wish to give up my attempt... so below is what happened..
Screen is black
No red/gree light blinking
Kept it for charging via USB (even tried the battery caliberation, nothing changed
Charged it via wall charger (nothing changed)
Pressed the power button for almost 60 seconds, no red light blinking
Tried OS update via the blackberry.com/updates - phone not recognizing. not even 'uknown pin'
USB doesn't get recognized via BB Link, internet explorer, Autoloader)
The above isssues occured post trying to update to 10.3.1. xxx . The phone booted up after the update and as I was going through the initial setup process, the screen got frozen up and it died and never woke up after that.
Could not figure out from any of the forums whats the reason behind no red lights (even without battery off the device). Will a battery replace work?
Any help would be much apprecaited!

The battery issue pre-upgrade could have been a different issue. What commonly happens with the Z10 is the meter on the device that read the battery and in turn is reported to you the user gets out of calibration, or at least calibration is the best word. It isn't broken; it is just inaccurate. The fix may be moot now, but the procedure is to plug the device in using a wall charger and leave it for 2+ hours. Then remove the battery while the device is still plugged in. Wait a minute and then place the battery back in the device. Wait until the device charges the battery to 100%.
Of course, it could be the battery, or the device. In such a situation it is also advisable to try your battery in a known good device and try a known good battery in your device.
You might try the above and see what happens. Maybe your problem is the upgrade, or maybe not. Please try and the post an update. Good luck. Fingers crossed here.
- Ira

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Bifocals
KB02141How to reset a BlackBerry smartphone
"A reset of a BlackBerry® smartphone is a troubleshooting method that completely turns off and restarts the BlackBerry smartphone's operating system software and applications. It is a useful first step if a BlackBerry smartphone is experiencing hardware, software, or wireless network problems."
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Hi deviousdevil and welcome to the BlackBerry Support Community Forums!
To clarify, since dismissing the alarm, the BlackBerry Z10 LED has not stopped blinking? Do you have any apps installed which modify the LED notifications?
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Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
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Hi and Welcome to the Community!
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With the battery inside, connect your BB to the wall charger
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Wait another 2 hours, no matter what the LED or the display does
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It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
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Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Z10 dead: red light blinks

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I tried the step by step procedure however the software won't update. Th screen shows
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Hi and Welcome to the Community!
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Remove the battery
Wait 15 minutes
Insert the battery
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Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4 Display/Scan Bar Code
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Hi and Welcome to the Community!
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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http://na.blackberry.com/eng/support/downloads/download_sites.jsp
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3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Z10 doesn't restart and red light blinking only.

Hi,
My z10 phone was normally working, and sometimes it's don't response and hang. last time i tried to restart and it's took long time and i used blackberry link and did software update. in between software update was completed but it was not run. i got problem. Red light blinking.
even i charge it or restart, Red light blinking.
after i face this problem, i tried to slove by autoloader, new BB link and many more action done. Nothing work.
it might be mother board problem???? but i am not technician.
We cann't buy easily motherboard also.
I think Blackberry is totally **bleep**.... Since i have used blackberry storm , storm 9860 and z10 al are **bleep**.

I think BlackBerry is totally awesome...Since I have used BlackBerry Pearl, Curve, Bold, Z10, Q10, and now Z30. All are awesome.
There are so many things that could cause your Z10 to fail. You could have gotten it wet, dropped it, stepped on it, or any other manner of abuse. It could also have just failed on it's own through no fault of your own. Since I know MANY people with BB10 devices right now, including 3 in my own household and another 3 assigned to some coworkers there is no problem with all BlackBerrys.
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Z10 Red Light blink in 10111011, PC wont detect

Hi. The Z10 get stuck while i was using autoloader from blackberry developer site and never wake up again. The z10 is STL 100 -1.The telephone doesnt turn on, the screen is off, sometimes the red Light blink in 10111011. The PC doesnt recognize it. BB link doesnt too, update from the website too, and bootrom doesnt too. The cellphone doesnt charge, the battery is good (i try it in another z10 and was on 60% charge during the problem). Some solution?? thnx

Hi and Welcome to the Community!promiscuo wrote:
i was using autoloader from blackberry developer siteI have to guess that to be the root of the problem. Those OS packages are (typically) intentionally crippled, with various things left out of them or otherwise intentionally damaged for the development purpose. They are never intended for normal operations, and never for normal users. I recommend you reload an official OS, first try via LINK and if that fails obtain a proper user-level AutoLoader to install a proper OS to your device. Good luck and let us know!

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