Blackberry Z10 Email Wont Send Properly

So, before postig this I contacted my ISP (Rogers), my websites hosting company and Blackberry and nobody can figure out what the problem is.
I have my email address setup through my domains hosting company. [email protected] I've never had a problem setting up emails on a Blackberry using BIS but am having one now (and I've set up my email on iPad, Playbook, Outlook, etc. and never had this problem).
On the Z10, I set up my email using the proper IMAP settings (verified with hosting company) and I can receive emails perfectly but when I send an email it shows that it sent and IMAP moves the email to the proper folder on my server (sent folder), but the emails do not actually get sent.
I've sent emails to five or six different email addresses and nothing seems to work. Does anyone know what I'm doing wrong here?
Rogers said it was a settings issue and to contact hosting company, I did that. Hosting company told me it may be a Blackberry settings problem, I called Blackberry who put me back to Rogers who are saying it's not a problem on their end.

If you're using a straight SMTP connection to send (rather than IMAP or Microsoft Exchange ActiveSync), this is a known issue with some versions of Z10 firmware.
Please see the following:
http://supportforums.blackberry.com/t5/BlackBerry-Z10/SMTP-API-faulty-on-BB-Z10/m-p/2231991#M10389
http://supportforums.blackberry.com/t5/BlackBerry-Z10/Z10-encoding-issue-in-outgoing-email/m-p/22321...
http://forums.crackberry.com/blackberry-z10-f254/heads-up-email-bug-recent-z10-os-versions-779341/

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