Blackberry Z10 Error ID: 10000 - i need help

i Have Blackberry z10
I have made a purchase and got error id: 10000
i went through diffrent threads talks about the solutions and made hard restart and again i get error id: 10000
my credit card shows that it has been charged twice now, i dont want to keep testing it on my cost.
is there any solutions?
Thank you

"There is a problem with your credit card authorization. Please try again or visit blackberry.com/a...
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Can anyone help me with this problem, please?
What can I do to solve this currency problem?
Please, I really need help on this!!!
I'm using JDeveloper10.1.2, struts, uix pages.
Thanks,
Atena

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