BlackBerry Z10 Error "The file cannot be played due to an unexpected error (10)"

Hope someone can help this one, I received a voice note through BlackBerry Messenger, after downloading I tried to play it and the following message popped up, "The file cannot be played due to an unexpected error (10)".
I received another file, 3GP format, tried to play it, same error pops up. I headed over to the music and video libraries, I could not see these 2 files. I connect my Z10 to the notebook and checked on my SD Card, I could see the files from were not named correctly e.g. VID 00001-20101226-1206 was named as VID 00001%20101226-1206 with the percentage symbol being the unusual thing I picked up. This was the case for both files.
I then modified/remaned the files replacing the % with a - (dash) symbol. The files were now visible and able to play through the Z10. I think there is a problem with the way BBM files are being saved especially the naming convention might be having an error/bug.
My OS release is 10.0.10.99, Version 10.0.10.738 with Build 455718. Is there a fix for this problem that is known? I checked but saw no posts where it was clearly addressed. Am I the only one experiencing this anomaly?
I have restarted the device but this does not resolve. I have attached a screenshot of the error sequence also showing how the file is named upon saving to my media library.
Attachments:
Z10 Error.png ‏287 KB

Hey runyamhere,
Thanks for bringing this to our attention.
To find the root cause of this issue regarding the media not saving the file properly, we will need to gather logs from the BlackBerry Z10.
I would highly suggest you contact your network service provider and ask to be transferred to BlackBerry so we can get a case number created so we can get the logs.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

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