Blackberry Z10 failure to connect to webservice provider

Question

Dear Sir
I would like to ask if some person could assist me in getting my mobile phone to connect to the web service provider. see below a copy of the connection details which I am sure you understand. the problem is that the moible will not connect and states that there is some error in the detail and or password etc. this is not true but unable to connect
FYI the phone as been working fine recieving emails as per until the service provider cut the connection for commerical reasons. once re established the mobile phonr has failed to reconnect
Hi Paul,
Thank you for your call, this ticket acknowledges your call today.
As per discussion today, you can take the following steps to troubleshoot and set up your email account:
Make sure you can login through webmail: {REMOVED} As per discussion, the password is "{REMOVED}"
Double check you are using either of the following settings:
   a). Non-SSL Settings
         - Username: {REMOVED}
         - Password: Use the email account’s password.
         - Incoming Server:     mail.felixdomusprotein.com
         - IMAP Port: 143
         - POP3 Port: 110
         - Outgoing Server:     mail.felixdomusprotein.com
         - SMTP Port: 25
         - Authentication is required for IMAP, POP3, and SMTP.
   b). Secure SSL/TLS Settings
         - Username: {REMOVED}
         - Password: Use the email account’s password.
         - Incoming Server:     ub007lcs36.cbr.the-server.net.au
         - IMAP Port: 993
         - POP3 Port: 995
         - Outgoing Server:     ub007lcs36.cbr.the-server.net.au
         - SMTP Port: 465
         - Authentication is required for IMAP, POP3, and SMTP.
Please make sure you are using the above settings for your email connection. If it still doesn't work for you, please let us know the error message you are getting.
Further I have suggested that perhaps I reset the mobile phone to factory settings and try again
your thoughts would be appreciated
Regards
Paul
Mod Edit: Edited post to remove personal information to comply with the Community Guidelines and Terms and Conditions of Use

Answer 1

Why are they not helping you more since what you say they caused the issue.
Can you connect to your Carrier ?
Is it only the email account (s) that has a issue ?  How many do you have ?
Did you reinstall the account (s) ?
Did you check the settings of your email account on your computer or on the Web ?
First try changing just your password on the Web then on your phone.
To reset to Factory:    http://docs.blackberry.com/en/smartphone_users/deliverables/47561/als1342454190100.jsp
To Reload the OS:    http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB34045&sliceId=2&docType=kc&noCo...