Blackberry Z10 getting switched off

Dear All...
Please..Please.. help me if somebody knows the solution for this...
My Z10 getting switched off frequently even if 80% battery is remaining.. If try to switch on again it will complete the booting procedure and then will go to off mode..
If i kept all my networks off then it will stay on till the last juice of my battery...but with the network on..its dead.. i dont think its the problem with the battery.. I am totally confused and fed up with this.. Cannot keep my phone on atleast for 1 hour also..
Very horrible experience i am facing with Z10..
Kind hearts in BB Support Forums.. Please help me to solve this issue..
Thanks..
Prakash

Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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Blackberry Z10 getting turned-off on 15-17% battery level

I have been using Blackberry Z10 for 2-3 month without any problem,but suddenly my mobile is getting turned-off every time its battery level reaches around 15%.
Suggest any solution to this problem.

Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs. If that does not help, then redo the process, but this time increase the wait time in step 4 to 2 hours, and perhaps as long as 4-5 hours.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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vkstandon wrote:
I talked to technical expert of Ebay who advised to do the reloading using Blackberry link.
Ebay technical expert? Why eBay?
In the Settings > Security > Security Wipe screen, AFTER you type the word 'blackberry' in the text area, then the DELETE DATA button will become active.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Phone automatically Heats up, gets switched off, reboots automatically during calls

I am using Z10 for last 02 months. I have installed 10.2.0.424. I am facing few problems. Suddenly the phone heats up. I have installed BASA app, which shows CPU load as high as 94% without any app is running in background when it heats up. Also, it gets switched off, starts rebooting automatically even during active voice calls. Also the security wipe command in Setting is also not active. Cannt do security wipe also. I talked to technical expert of Ebay who advised to do the reloading using Blackberry link. Please advice... Regards Vikas Tandon

vkstandon wrote:
I talked to technical expert of Ebay who advised to do the reloading using Blackberry link.
Ebay technical expert? Why eBay?
In the Settings > Security > Security Wipe screen, AFTER you type the word 'blackberry' in the text area, then the DELETE DATA button will become active.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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Blackberry Z10 getting switched off

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