Blackberry Z10 got stuck while loading the OS

Few days before my blackberry Z10 got stuck while i was typing a new, so i have rebooted the device. While restarting it hangs at startup logo. i have left it for couple of works still it is the same stage. unable to get the Home screen.
from the internet i found that if i can wipe the device, but i have some data in the Internal storage
can someone advise how can i retrive the data.
your help is much appreciated.
Thanks
santosh

Hi and Welcome to the Community!
Access to the data on the device requires that the device be functioning, which is exactly what it cannot do. This simply proves out that backups, like insurance, are neither a reactive nor an optional activity.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

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