Blackberry z10 hanging and battery problems

I have a blackberry z10, STL 100-1, after like 4 weeks of using it, i realised that the battery drained quickly so decided to do a security wipe. thats where my problems started. The battery heats up and the phone goes off or rather hangs then goes off. to switch it back on, i have to put it on charger, which it shows battery completely empty even if its full, after a few mins charge the phone works again. This problem occurs usually say when im browsing the a text or whatsapp message is received. any help? oh. and ive tried security wipe like 10 times, problem still not solved

What is happening is that your on-device battery meter is off-sync with the actual battery charge.
Connect to your OEM wall outlet battery charger and while still connected and powered on, remove the battery a minute to reboot. After reboot leave to fully charge to 100%.
Thus will reset the false charge reading. You may need to do perform this procedure 2-3 times.
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3. Install free BlackBerry Protect today for backups of contacts and data.
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    Hi Redhazel,
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    To troubleshoot this issue where you're experiencing a poor image quality with your iPhone's camera, please follow the troubleshooting below.
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    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

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