Blackberry z10 hangs and restarts a lot

OS: Blackberry OS 10Model Z10
Model Number: STL100-3
Software Release: 10.1.0.273
I have also tried 10.1.0.1880 all problems remain same.
I am new user to the blackberry family.
I was very exited to use Blackberry Z10 but there are many small bugs in the phone.
I thought that they will get fixed after update but last night i updated phone with 10.1.0.273 but majority of bugs remain same with my case.
List of bugs.
Phone automatically restarts - High Issue
while i am typing message it hangs up suddenly and restarts automatically.
Phone heats up with out any operations and restarts.
Phone is having very less battery running time. ( this can be resolved by my self by changing the battery with high power battery. )
Please acknowledge me once you check this message.
Share me link if there is any portal / community is there which keeps update about the Z10 updates which are on going so that i can update my OS accordingly.

The rebooting issue is a known issue. 10.1.0.2342 was rumored to have fixed it but I haven't heard for sure what the consensus is.
When the phone heats up and battery takes a hit it usually means something is running in the background. Download an app called "Advanced App Manager" and run that and see if there any applications running that you can kill.
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Blackberry z10 hanging and battery problems

I have a blackberry z10, STL 100-1, after like 4 weeks of using it, i realised that the battery drained quickly so decided to do a security wipe. thats where my problems started. The battery heats up and the phone goes off or rather hangs then goes off. to switch it back on, i have to put it on charger, which it shows battery completely empty even if its full, after a few mins charge the phone works again. This problem occurs usually say when im browsing the a text or whatsapp message is received. any help? oh. and ive tried security wipe like 10 times, problem still not solved

What is happening is that your on-device battery meter is off-sync with the actual battery charge.
Connect to your OEM wall outlet battery charger and while still connected and powered on, remove the battery a minute to reboot. After reboot leave to fully charge to 100%.
Thus will reset the false charge reading. You may need to do perform this procedure 2-3 times.
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Passport keeps hanging and restarting itself

Dear all,
I got my Passport from Amazon.de for couple months!
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Which apps?
From where?
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vikasnrsaini wrote:
Team,
I've purchased a new Blackberry Z10 battery and charging bundle. But when i'm connecting it to my phone:
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2. The battery charging icon on the top left of the main screen is showing a red warning sign.
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In the search window, if you can, search for "com.apple.finder.plist". Trash it, and restart.
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My Nokia E5 keeps hanging and restarting on it's own. It is very frustrating especially when work is so busy and I need to use the phone frequently. Is there any solution to the problem??

you need to perform a master reset on your phone since the normal reset wont do it. but be mindful that when you do master reset, it will delete all of the contents of your phone memory so backup your data first on the comp and use ovi suite, visit these website for assistance on backup https://www.nokia.co.uk/ovisuite and click on how to. then once the backup is finish, dial these code on your phone *#7370# and lock code is 12345. it will get rid off that error message and then restore your backup file again from the ovi suite.

Phone heats up, hangs and restarts due to problems with the media index.

A few times a week my phone heats up, hangs, and goes into a restart loop every few minutes, which drains the battery quickly. After some research in the diagnostics app I have come to the conclusion that it is the Media Storage app that hangs. I see spontaneous restarts in the android.process.media process every few seconds. A work-around is to go into settings, apps, all apps, media storage (Lagring av Media, in swedish, or android.process.media in android) and clear data. This immediately stops the problem, but then I usually need to reboot the phone manually once to get it to rescan all media again, since all that indexed data was lost.
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I recieved a reply from Sony Xperia Care support. They suggested removing the SD-card to see if that helped. Fingers crossed I have now gone three days without acting up. The next time it does I'll try removing the sd card and see if I can break the record of seven days without a problem.
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Phone hangs and restarts

Hi Nokia Support,
I had purchased Nokia 500 a month ago and the performance is really bad.
The phone hangs and it just restarts automatically . When I had purchased it, the reception was very poor and when I searched in the nokia support page, they had asked me to reinstall the software. I had done the reinstallation 3 days back and now I am still facing the restart problem .
The phone just restarts or hangs. Sometimes I have to take the battery out to force the restart , otherwise the phone just stays in the hanged state.
Could you please help me out,
Regards,
Subash
Moderator's notes: Contact details removed. It's not advisable to share your personal information online.

Hi mssubash,
Thank you for your post and welcome to the forums!
We're sorry to hear about all the trouble you've had with your Nokia 500. Try to reset your device by dialling *#7370# followed by your security code (the default security code is 12345, unless you have changed it). This will wipe all data off your phone, so it's best to first backup your data using Nokia Suite. After your phone boots up, restore the backup, but remember to untick settings in the restore prompt box.
If the issue persists, we would advise you to visit your local Nokia Care point and let them have a look.
Let us how you get on,
Puigchild
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Hanging and Restarting device

i have blackberry curve 9300 from 3 months and it was very good mobile phone. But a few days ago it is showing some problems . When i open my text messanges then it freezes my mobile phone and restarts it automatic. My mobile is not bearing any time of application when i open any application of my mobile even Music or video player it shows same problem . I have updated it's software but to no avail. i have also wiping all the data from my phone but to no avail. please help me to solve this problem...

Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/reload, "Bare Bones" OS Reload Diagnostic Process, etc. To prepare for any of these, please start by reviewing the backup link in my auto-sig on this post...you will need a good local backup of everything discussed in order to proceed.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Hi community,
I own a BB Z10. I bought it because my iPhone doesn´t support DUN for my Mercedes Comand Online.
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Since Blackberry Z10 is the newest blackberry phone are you sure the Mercedes Comand online support the z10?
I think you may have to give mercedes benz a call if they support Z10 blackberry
http://www.mercedes-benz-mobile.com/gb/en/r172:2011-02:2012-05/compare/~bt/?printview

BB Z10 Freezing and restarting

I purchased Z10 at Verizon on Friday. Since then the phone has rebooted on its own between 2 and 5 times a day. It doesn't seem to matter if I'm doing at thing or if it is sitting there idle. Doesn't seem to matter if plug into USB port connected to blackberry link or to a wall charger. I can't make it happen and I can't stop it from happening. Verizon tech supported suggested a "Security Wipe" (essentially starting over) and try it for a day or two and if no change, exchange for a new phone.

Hi and Welcome to the Community!
I cannot disagree with the recommendations that VZW gave you.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Xperia C4 Dual Hangs and restarts

Hi.... I bought a brand new Xperia C4 dual yesterday. While i am trying to open video files, the phone starts to hang. Only audio is hearing and after 1 or 2 mins, it restarts automatically..... What might be the problem?? help me to solve this one.... waiting to hear from you.. Thank you....

Hi Dandy_Vignesh,
Welcome to the community,
This sounds like it could be a media issue, is the media stored on the internal storage or an SD card?

I am using BlackBerry z10 whenever I restart my phone gets factory reset... please solve this probl.

As soon as my handset gets restarted it gets factory reset.. this problem is after new Update of OS.

What is your Operating System loaded to your device? From the main screen, swipe down from the top black bezel to Settings > About... what is the OS Version listed there?
How was this device last upgrade, what upgrade process did you perform?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry z10 hangs and restarts a lot

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