Blackberry z10 image or root access

Does anybody know how to make an image from Blackberry Z10 file system or at least get the "root" access?tnx

Hello,
"image"? If you mean a screen shot, that involves pressing the up and down volume together at the same time...a file with your current screen image is saved to your device. If you mean something else, please explain further.
As for "root access...these are not android devices, and cannot be "rooted". BBs remain the most secure mobile devices on the market...such access would be contradictory to their inherent security.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

BlackBerry z10 can't get access to mobile network, please help!

Hi, i got my unlocked z10 a few days ago and still i can't get access to mobile network. Only wifi have worked for me till now.. i used the same sim card as my old phone (where i i got access fine). I've tried rebooting and switched every setting on and off etc. Could any one please help me with this..

Since you are using the same sim I suggest you contact your service provider to check your provisioning.
Let me know if this help.

Blackberry Z10 connection with an Aironet Cisco Access Point 1200

Hi everybody,
I'm trying without success a connection between a Blackberry Z10 and an Aironet Cisco Access Point 1200.
We have no BB Server, we would like just to connect the WIFI.
I've checked this points during the activation of the device:
There's no LEAP protocolle.
There's an EAP-Fast possibility.
There's Mac Address recognition possibility.
When we try to use the EAP-Fast possibility, we generate a .pac file, but i don't know where i can put this file so that the Blackberry recognize this file. I've search the whole day and didn't find anything... there's simply no explanation with the Z10 around the .pac file without a BB Server.
I've try the Mac Address recognition and it simply doesn't work (no error the search time is too long)
Every other older smartphones - Blackberry (there's 4 devices) are working.
Anyone have an idea about? a suggestion? a list of compatible WIFI Devices?
Thank you ahead.
Have a nice day.
Joel.

Sorry i don't understand your answer.
I'm not a developper but a system administrator.
I just would like to use a Balckberry Z10 with our Wifi/Router Aironet Access Point 1200.
not more.
Best regards,
Joel

Must-know BlackBerry Z10 and BlackBerry 10 tips and tricks

Check out the following must-know BlackBerry Z10 and BlackBerry 10 tips and tricks to get the most out of your new BlackBerry 10 smartphone.
1) BlackBerry 10's Built-In Screen Shot Feature
Capturing a screen shot on a BlackBerry 10 device is simple. Just hold both the volume up and volume down keys simultaneously for a couple of seconds until you hear a shutter sound. Screen shots are saved to your BlackBerry 10 camera gallery.
2) Volume Up/Down Keys as Media Controls
You can use your BlackBerry 10 device's volume up and volume down keys to skip through songs in your music librery. To enable this feature, open your BlackBerry 10 Settings by dragging down from the top of your display while on your Active Frames screen or a home screen panel. Choose Settings from the dropdown menu and click System Volume. On the following page, slide the Music Shortcuts button to the On position.
3) Volume Up/Down Keys and the BlackBerry 10 Camera
You simply tap your BlackBerry Z10's display with the camera or video camera open to snap an image or start recording a video clip. But it's sometimes easier to use the volume keys. Just tap the volume up or volume down keys with the camera open to snap and image. And you can also use these keys to start and stop video capture when your camera's video mode is enabled.
4) Instantly Launch Voice Control
The BlackBerry Z10 can initiate lots of different actions based on voice commands thanks to its Voice Control app. And you can instantly launch Voice Control by holding your device's mute key for a couple of seconds.
5) Launch BlackBerry Camera from Lock Screen
BlackBerry 10 lets you quickly launch your camera application from its lock screen, a feature that can be valuable when you want to take spur-of-the-moment shots. A camera icon appears in the bottom-right corner of the locked display screen, and you can hold it for a couple of seconds to launch the camera app.
6) Advanced BlackBerry Hub Inbox Controls
The BlackBerry Hub is the central inbox for all of you various BlackBerry 10 application notifications and messages. You can access basic Hub controls by clicking the Menu key at the bottom right of your Hub screen. (The Menu key looks like three dots stacked on top of each other.) But you can also access some advanced BlackBerry Hub controls from the date bars that appear in the inbox stream at the start of each new day.
Just hold a finger on a date bar to bring up controls that let you skip to the start of the past day, the start of the next day, jump to the top of the BlackBerry Hub, jump to the bottom of your BlackBerry Hub or mark all prior messages as read.
7) Speedy BlackBerry 10 Navigation
The BlackBerry 10 OS can be broken down into three main components: The BlackBerry Hub; the Active Frames screen; and your application panels. You can do navigation through these components using a basic set of swipes and gestures. But you can also use the tiny slider tray that appears at the bottom of the Active Frames screen and all of your home panels. Just tap a specific panel in the slide to navigate directly to that panel without scrolling. Touch the Active Frames square, which is composed of four smaller squares, to jump directly to your active apps page. Or tap the Hub button, which looks like three horizontal lines on top of each other, to navigate right to the Hub.
8) See Your Battery Life Status as a Percentage
The BlackBerry 10 OS does not currently allow you to set your battery-status indicator to show a specific percentage, only a battery icon. But you can check your device's hardware settings for a more specific battery status. Just open your device's Settings by sliding down from the top of your Active Frames or application-panel screen and choose Settings from the dropdown menu. Then click About. On the following screen, change the Category menu from General to Hardware. You'll see a battery percentage listed in the Hardware information.
9) BlackBerry 10 Boot Status as a Percentage
Whenever you restart or power up your BlackBerry 10 devices, a BlackBerry logo appears with a status bar that encircles it. The status bar shows you start-up progress, but you can also view that progress as a percentage number. Just hold your finger anywhere on the BlackBerry logo and a progress percentage appears.
10) BlackBerry Z10 Keyboard Tips, Tricks and Shortcuts
You can type special characters using the BlackBerry 10 virtual keyboard by holding your finger on top of a letter with associated special characters (e, a, i, o, u, y, etc.), and then sliding your finger over to the character of your choice.
Quickly sliding your finger downward from the top of your keyboard to its bottom cycles through the number and character screens so you don't have to tap the number/character screens button, which can slow down typing.
And you can delete an entire word instead of just individual letters by swiping leftward from the backspace key toward the center of your keyboard.
Click Her to know more

This could of been posted by JSanders already in his thread!
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BlackBerry Z10

Purchase your BlackBerry Z10 with the new BlackBerry 10 operating system today at Best Buy! The BlackBerry Z10 features a gorgeous 4.2” display (1208x768 resolution) 356 ppi. An 8MP rear camera with capability to shoot 1080p video. A 1.5GHz dual-core processor, 2GB of RAM, 16GB of internal storage and an expandable memory card slot. MicroHDMI port for presentations and of course it’s 4G LTE ready. Learn more about the BlackBerry Z10 here http://bbyurl.us/zy8
Here are some sweet BlackBerry 10 features:
BlackBerry Balance: Switch between personal and enterprise profiles at the flick of a finger, so you can carry one phone instead of a personal and business phone. The enterprise profile lets users securely access the enterprise’s network and access only those apps approved by the enterprise, while the personal profile runs simultaneously.
BlackBerry Flow: Move seamlessly from app to app and feature to feature by swiping, making it unnecessary to go to the home screen to switch apps.
BlackBerry Peak: Push an app to one side to view the content of the BlackBerry Hub, which aggregates incoming messages from email, social networks, etc. into one screen view.
BlackBerry ScreenShare: Those using BlackBerry’s IM service can switch to a video call by swiping, and the ScreenShare feature lets users share what’s on their screen — from pictures to PowerPoint presentations — with other BlackBerry 10 users, with the presenter in control of what appears on other phones’ screens.
BlackBerry Remember: Toss documents, emails, web links and the like into the same folder for future reference.
Time Shift: Captures a person’s image over a few milliseconds so the user can choose the best shot.
AT&T: Available for purchase at your local Best Buy and Best Buy Mobile stores or BestBuy.com today! http://bbyurl.us/ATTZ10
Verizon: Available for purchase at your local Best Buy and Best Buy Mobile stores today and on BestBuy.com. Available in Black or White! http://bbyurl.us/67q
T-Mobile: Purchase at your local Best Buy or Best Buy Mobile store for instant ship or on BestBuy.com today! http://bbyurl.us/b71
Jesus|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Backup/Restore:
http://www.blackberry.com/btsc/KB33526
Security Wipe:
http://www.blackberry.com/btsc/KB33591
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Faulty Devices - Blackberry Z10

Our company recently renewed the corporate mobile phone contract with Maxis and we received Blackberry Z10 Smart Phones as free device for the plan that we signed up.
We received 58 units of Blackberry Z10 in June 2014, out of which to-date, several units (40%) have proven to be faulty and warranty claims were made. The claims were handled by IXSUN SDN BHD – Blackberry Service Centre at Tropicana City Mall.
The type of claims varies from hardware reset, faulty battery, keypad not working, system hang etc…
Our business is IT based and we depend a lot on the Smart Phone, accessing to e-mails and as 80% of our employees are Consultants, they should always be reachable on phone. The faulty devices cost the company additional expenses (admin costs – mileage and toll) and a waste of billable time. We are extremely disappointed and unhappy with the quality of device sent and demand that all the units be replaced with a new batch of devices – all 58 units in total.
We are also surprised with your Service Centre policy whereby no hardcopy is given as supporting document for the warranty claim. Only Acknowledgement Job Card is given and upon receiving the repaired phone, the form is retained by the Service Centre and for record, we are requested to take photo of the form instead!
Please find enclosed, copies of the photo shots taken of the forms, last batch of phones sent in for warranty claim last week.
This is a serious allegation and do revert with your solution to our problem within 14 days of the date of this letter, failing which we will cancel the corporate plan with Maxis and return all the phones back to you and seek monetary compensation for the breach of contract in furnishing faulty devices.
Should you have any queries, please contact Ms Sue at 03 56369016 ext 138 or 012 3242137.

This is a volunteer run forum we do not have anything to do with BB.

Blackberry z10 screen

Hello blackberry! first off, just wanted to tell you how much i support you guys. I've had numerous blackberries throughout the years and i've even got others to support you haha. This latest release of the blackberry z10 is absolutely amazing! i love the os, the phone...it's perfect. So heres my issue. I recently bought your phone (not from my phone company so no warranty), and i got a screen protector to help prevent the need of the warranty. I put the screen protector on and this HUGE white and black blob appeared. I took the protector off and the black went away and most of the white did as well. However, there is now a bit of the white covering the screen that refuses to leave. It is VERY worrisome and i dont know what to do or how to go about fixing it. i've rebooted the phone, i've taken the battery out and left it, i've left it in rice for an expended period of time..but nothing. It appears as though this white is behind the screen because all of the writing and stuff goes overtop of it. Attached you'll find a pic of what i'm talking about. What do i do and please oh please tell me you can help out a poor broke student fix his favorite phone in the whole world! lol. I look forward to your response.

I can see the image fine.
Is the crescent shaped white blobs in the center of the screen?
I've not seen that before and I am afraid if you don't have a warranty, you're stuck.
Why don't you have any warranty?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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BlackBerry Z10 Error "The file cannot be played due to an unexpected error (10)"

Hope someone can help this one, I received a voice note through BlackBerry Messenger, after downloading I tried to play it and the following message popped up, "The file cannot be played due to an unexpected error (10)".
I received another file, 3GP format, tried to play it, same error pops up. I headed over to the music and video libraries, I could not see these 2 files. I connect my Z10 to the notebook and checked on my SD Card, I could see the files from were not named correctly e.g. VID 00001-20101226-1206 was named as VID 00001%20101226-1206 with the percentage symbol being the unusual thing I picked up. This was the case for both files.
I then modified/remaned the files replacing the % with a - (dash) symbol. The files were now visible and able to play through the Z10. I think there is a problem with the way BBM files are being saved especially the naming convention might be having an error/bug.
My OS release is 10.0.10.99, Version 10.0.10.738 with Build 455718. Is there a fix for this problem that is known? I checked but saw no posts where it was clearly addressed. Am I the only one experiencing this anomaly?
I have restarted the device but this does not resolve. I have attached a screenshot of the error sequence also showing how the file is named upon saving to my media library.
Attachments:
Z10 Error.png ‏287 KB

Hey runyamhere,
Thanks for bringing this to our attention.
To find the root cause of this issue regarding the media not saving the file properly, we will need to gather logs from the BlackBerry Z10.
I would highly suggest you contact your network service provider and ask to be transferred to BlackBerry so we can get a case number created so we can get the logs.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Blackberry Z10 saving and uploading issue

I got my blackberry a week ago, and I haven't been able to save files from the browser. When I click save, it doesn't do anything. I can't upload files to facebook or bbm straight from in the app either, I have to share them. I can only save images straight from the facebook app, and if I try to save while in the browser, nothing happens. This also happens when I'm trying to save other files such as applications.
Any help would be appreciated

vikasnrsaini wrote:
Team,
I've purchased a new Blackberry Z10 battery and charging bundle. But when i'm connecting it to my phone:
1. It displays message - "To charge you device faster, use the charger that came with this device".
2. The battery charging icon on the top left of the main screen is showing a red warning sign.
3. Phone battery is not charging at all.
Model: BlackBerry Z10
Model Number: STL100-1
Software Release: 10.2.1.537
OS Version: 10.2.1.1925
Build ID: 648923
Please suggest what can be the issue and how to resolve this problem.
Regards,
Vikas Saini
If its a genuine Blackberry battery and charger, get a replacement, if its a generic then get your money back.

Blackberry Z10 (SLT100-2) won't startup, no blinking red light and isn't recognized by PC

I have been using blackberry z10 which i bought from UK 1.5 years ago which was working fine so far. now, all of a sudden, my handphone's battery drained within 30 min, than started giving 4 short red flashing light within short interval. one of my friend using same model, bought from malaysia, he told me to unplug the battery and connect the device to directly wall charger. After i did that, flashing lights are gone and giving once red light each and every time i connect wall charger with my handphone. now i interchange the baterry wid charged one. it showing no lights even if i push the starting button. I already updated the latest os and using sideloader application named(mobile 1 market).
i now live in malaysia and also i got no receipt for showing this handphone to any BB care centre.
I already watched all the post and tried doing this steps..
http://www.blackberryos.com/blackberry-10-os/37518-how-install-leaked-os-onto-your-blackberry-10-sma...
but my phone got no connection to wallcharger, pc cable even any fully charged battery.
can you guys please help me out!!!

Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs. If it fails, then redo it but increase the wait time in step 4 to 2 hours, and perhaps 4-5 hours.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Z10 - BDS 6.2.0, recurring account authentication request message

We are having problem when activting user with the correct acount password on Blackberry Z10 mobile.
The BDS is under the active directory enviroment, and we have logon on access security for every staff member.
The Blackberry Z10 will not active users account unless this user can log on to: All Computers, which is considered a security matter in our organization.
In order to resolve this issue I tried to include the computer domain name, the Blackberry computer name both did not work.
What should be included in the logon to workstation in order to active the Blackberry user account?
I appreciate your support.

We are having problem when activting user with the correct acount password on Blackberry Z10 mobile.
The BDS is under the active directory enviroment, and we have logon on access security for every staff member.
The Blackberry Z10 will not active users account unless this user can log on to: All Computers, which is considered a security matter in our organization.
In order to resolve this issue I tried to include the computer domain name, the Blackberry computer name both did not work.
What should be included in the logon to workstation in order to active the Blackberry user account?
I appreciate your support.

Blackberry Z10 got stuck while loading the OS

Few days before my blackberry Z10 got stuck while i was typing a new, so i have rebooted the device. While restarting it hangs at startup logo. i have left it for couple of works still it is the same stage. unable to get the Home screen.
from the internet i found that if i can wipe the device, but i have some data in the Internal storage
can someone advise how can i retrive the data.
your help is much appreciated.
Thanks
santosh

Hi and Welcome to the Community!
Access to the data on the device requires that the device be functioning, which is exactly what it cannot do. This simply proves out that backups, like insurance, are neither a reactive nor an optional activity.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Importing Certificates into Blackberry Z10 Key Store.

Currently, on the development network, we have stood up a BES10 server with a few Blackberry Z10 phones deployed. Using BES10, we are able to push the Root CA certificate for our developmental CA. We are currently unable to import the client's certificates (identity, encryption or signing) in *.p12 or *pfx format onto the device. We have tried numerous methods with limited success. Originally, we emailed a certificate using the work email exchange server and were able to view the certificates on the BB device. We are even able to select "Import certificate," submit the correct password and are presented with a messages stating "Certificate successfully imported." However, looking at the trust store or the S/MIMIE settings, none of the client's certificates are avaliable.
After some research, we followed the steps highlighted in tech support listed at http://docs.blackberry.com/en/smartphone_users/deliverables/47561/als1342708099072.jsp. After following the instructions on screen, selecting the appropriate certificates to import and presenting the correct PIN, the device attemps to import the certs. The device then states "0/3 certificates succesfully imported" and the process has failed.
Is there a log file avaliable to see what is causing the import to fail or is there an additional step we are missing? Any support would be helpful, thank you in advance.

Hey Shah_jeet,
Welcome to the BlackBerry® Support Community Forums.
Are you importing the certificate using a USB connection or using a Wi-Fi connection?
Thanks.
-HB
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Blackberry Z10 Black Screen Of Death

I have been an avid Blackberry supporter for many years. I started with the pearl flip, 9800, 9810, bold, and now I just bought a gently used, less than a year old, Blackberry Z10. I unlocked it and put it on with Koodo, and it was an awesome cell phone/ business tool. Until last night. It black screened on me, and now won't do anything, at all. I've tried a soft reset, nothing. I've tried a hard reset, nothing. I've tried switching batteries, nothing. I can't access it through Blackberry Link, can't do a **bleep** thing with it at all. No, I didn't drop it. No, it didn't get wet. The thing worked awesome until it just up and died. I've read up on this, and apparantly this isn't an uncommon issue. What's the fix here guys. I'm kinda feeling jaded for being such a Blackberry supporter after all these years. I need a solution.

As crazy as this sounds, it works. I got my phone going after using this procedure.sdgardne wrote:
OK, so we don't know if you received an update or not...OK.
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):With the battery inside, connect your BB to the wall chargerLeave it alone for 2 hours, no matter what the LED or the display doesRemove the batteryWait 15 minutesInsert the batteryWait another 2 hours, no matter what the LED or the display doesThis has been known to "kick start" some BBs. If it does not help, please try again but increase the step 4 wait time to 2 hours, and perhaps as long as 4-5 hours.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:Obtain an known good and already fully charged additional battery...use it in your BB and see what happensObtain access to a known good and identical BB...use your battery in it and see what happensThe results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "known good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. It is also impossible to know if the other battery you tried was fully functional or also dead for some reason or another. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!

BlackBerry Z10 After Update Crashes

Hi guys,
This is my first time using a BlackBerry phone. I have is a BlackBerry Z10. One morning, I got a notification to update the phone from 10.0 to 10.1 so I updated it. Then after the restart, I've experience lots of issues and I don't know how to get it back to its functional state:
* Crashes on: Calendar, BBM, BlackBerry World, Remember, Music, Story Maker, Foursquare, Games, Clock, Compass, File Manager, Print To Go* Doesn't load/continue: Phone, Text Messages
* Systems Settings > Account doesn't load/show anything
* BlackBerry Hub is just a black screen, no notifications
* Opening a PDF in Adobe Reader would crash
* Screen Orientation in Browser is distorted
Here are the solutions I tried:
* System Wipe - Didn't worked.
* 5-Swipe Trick - Didn't restarted the Hub.
* Access Music/Games to access App World - Music/Games themselves crashes
* Access appworld://games, appworld://parentalcontrols - App World just immediately crash
* Access Settings > Parental Controls > BlackBerry World - It didn't load.
I tried to update the phone after the factory reset, but the problem still persists.
Thanks in advance guys,
Paul

Hi Paul,
Sorry to hear you're having an issue with your BlackBerry Z10.
We would need to analyze device logs on this issue to further investigate.
Contact your mobile service provider and ask for a support ticket be opened with BlackBerry
Thanks!
-HMthePirate
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Blackberry z10 image or root access

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