Blackberry Z10 is not booting

I am getting the following error while reloding software using Blackberry link "An error has occurred while downloading the BlackBerry® Desktop Software. Please try again.". Please help me to solve this problem.

Your Z10 is not booting, is that the root issue?
Do you see any red LED at the top right?
Try this, please, connect your Z10 to the wall outlet charger.
Leave it connected a couple hours to charge fully.
Then, LEAVE it connected to the charger and remove the battery and reinsert...
What happens on screen and with the LED?
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Similar Messages

Blackberry z10 did not switch ON after upgrading to 10.3.1 os

i upgraded to my z10 to 10.3 os after upgrading none of my applications were responding...after 2 days the phone shut downs because of low battery ...after charging the phone it doesn't switch ON it stucks on finalizing device setup....and it also heating up while charging....plz help

Duplicate:http://supportforums.blackberry.com/t5/BlackBerry-Z10/blackberry-z10-did-not-switch-ON-after-upgrading-to-10-3-1-os/m-p/3114716#nobanner

Blackberry z10 Camera not powering on

My blackberry z10 does not power on. Anytime i start the camera, it tries starting up and then the screen returns back to the home screen. Please Help!

Hi juniorobeng and welcome to the BlackBerry Support Community Forums!
Have you tried removing then re-inserting your battery to see if that resolves the issue with your camera?
Thanks.
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

My blackberry 8520 curve not booting

hi
my blackberry not booting, it show red led indicatior and no life.
trying udpating os but it come to the stage reconnecting jvm and message appears "application loader could not connect to your device. Please reconnect your device, enter password if required, and click retry"
what to do now..
regards
Ranganath

Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4 Display/Scan Bar Code
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Blackberry Z10 does not want to come on!!

My BlackBerry Z10 died and I didn't have the chance to charge is so I left my phone in my bag until I got home from my trip. When charging the phone it started up as normal until the part where it loads, normally when touching the screen it tells you what % it is at but it just kept thinking!! I left my phone like that and still it's doing the same thing. I've taken the battery out for a whole day, still no help!!
What do I do?? Is it the phone inside?? I did not drop the phone, been in my bag like it's always been, hard cover to protect it. I really need help, please!!

Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs. If that fails, please redo it all, but increase the wait time in step 4 to 2 hours.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Z10 does not display all Facebook Contacts or PIctures

Hello,
I am having an issue with my new Z10 where it isn't displaying all of my FB contacts or any display pictures for the contacts that are actually displayed.
I have tried wiping the phone and starting over (re-syncing accounts and info, etc) but nothing works.
Some contacts are displayed, but not all. And the ones that are displayed have no display pictures.
Please help.

Hey browneyedpetal,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
If you connect via Wi-Fi, do the contacts load up? Also just to clarify are you looking at the contacts in the Facebook application or the synchronization with your current contacts on the BlackBerry Z10?
I look forward to your reply.
Cheers.
-ViciousFerret
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Click Accept as Solution for posts that have solved your issue(s)!

Blackberry Z10 wifi not getting turned on

I have a Blackberry Z10 dev alpha b device with os version:10.2.1.3062. I'm not sure if an update occurred or not but recently the wifi in the device doesnt gets turned on. When I turn on wifi from settings it shows wifi on but there are no networks available and as soon as I come back from the settings the wifi shows off. I've tried re-installing the os, also now updated to 10.3.1 but the issue still persist. Is this a problem with hardware? Any other work around. I'm now planning to flash firmware as well but if you have any other solutions please let me know.

Do you have the 3G or original iPhone (not sure if it makes a diff). My 3G does not do that... my wifi stays on. Try resetting your iPhone by pressing the home and sleep buttons until you see the Apple logo, ignoring the slider. Takes about 5-10 secs of button holding and you won't lose any data or settings.

BlackBerry Z10 camera not working....

Hi, I just bought a new BlackBerry Z10 mobile 2 months back,.. but suddenly the camera stopped working.... When ever i open the camera, there's a message displayed as " The Camera can't be started ". Can some one help me out of this...

Sorry it's against the forum guidelines, it's pretty clear if you search the forums from the site I mentioned.
Previous attempts to do so have quickly been removed.
I will mention that it possibly invalidates your warranty doing this and definitely does if you install a leaked OS in its entirety.
If you've been helped click on , if you've been saved buy the app.
Developer of stokLocker, Sympatico and Super Sentences.

Blackberry Z10 stuck at boot screen

Some hours ago, after receiving a call and tried to save the number, my Z10 went off and did not come back on. I did the hard reset and when i fixed the battery back in, in the boot screen, when showing the loading logo, the visibility slowly vanishes till it vanishes completely. Sometimes, it would get stuck in the blackberry screen. Its stays this way for some minutes and then restarts and gets back to the same state again... I have tried leaving it plugged to the charger and pulling out the battery and that did not work. I have also tried reloading the software through Blackberry link, after downloading the update and tries extracting the software, it fails at that point because the phone restarts on its own. Please whats can i do about this??

Hello,
You should attempt the use of an AutoLoader:
http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-OS10-devices-using...
Sometimes those can succeed at reloading your BB10 OS where other methods fail. You might have to try multiple times, leaving your BB connected to your PC and attempting things at different stages of the booting cycle....hopefully the AutoLoader can connect to the BootROM and cause the loading process to begin.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry z10 battery not charging by phone or battery fully charged but phone show battery low

blackerry z 10 battery not charging by phone or battery fully charged but phone show battery low

when you connect your Z10 to your PC via the USB cable, does it show as connected?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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PIN: C0001B7B4 Display/Scan Bar Code
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PIN: C0005A9AA Display/Scan Bar Code

Blackberry z10 will not post yearly recurring appointment

I know this may sound like a Blackberry issue but bear with me. We are using Novell Data Synchronizer with z10 Blackberry to Groupwise 8. When a user attempts to create a yearly recurring appointment on the z10, the first appointment appears on the z10 calendar and then about 15 seconds later disappears. All future yearly appointments remain visable, but the first appointment in the series is disappearing. Weekly-daily recurring appointments work fine. The local calendar on the z10 works fine. It appears to me that there is a faulty algorithm with the syncing of the yearly appointments. Blackberry recommended a security wipe which does not correct the problem. The only way to circumvent the problem is to create the yearly recurring appointment and start it with a date exactly one year in the past. The reason I suspect the Novell sync is due to the local calendar working, and the initial appointment shows on the z10 but then disappears after the synchronization with Novell. I may be missing a setting with Groupwise or Novell. Any suggestions will be appreciated.

pgainer,
It appears that in the past few days you have not received a response to your
posting. That concerns us, and has triggered this automated reply.
Has your problem been resolved? If not, you might try one of the following options:
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BlackBerry Z10 3G not connecting Automatically

Hi, I recently purchased Z10 and i am using BB Services from the provider. I noticed a strange problem that Z10 fails to connect to 3G when i go out from office or home. in both places i have Wifi and Z10 connects to it as soon as i enter to the coverage area. When i go out, it normally connects to the 3G from the provider. Sometimes it doesnt. it shows small 'h' in the signal status with full coverage. I believe Captial H must be the 3G coverage with full speed. When i try to access the mails i realized that there is no connection when it is 'h' in the signal status. at the same spot, i restarted my Z10 and it connects to 3G with capital H in the signal status. So it needs restarts to connect to the 3G whenever its signal changed to 'h'. Are there anyone facing such issues? please help
Solved!
Go to Solution.

And when you contact them, get a new sim card.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BlackBerry Z3 does not Boot, red LED Light is flashing 1x long and after 6x short

After updating my Blackbery Z3 to 10.3.1.1779, my device won't boot and  red LED Light is flashing 1x long and after 6x short. Need help to solve the issue. Thanks in advance.

Thank you for your update.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

Blackberry Z10 does not want to switch ON.

HI, i have been using my phone for 3 months now, The phone was working fine until the battrey was low and the phone switched off, when i got home i put the phone on charger and there was no sign of it charging, the phone just went "dead", it doesn't even switch the red light to show that it recognises that there is a charger plugged it just goes blank. I have tried inserting another battrey from a friends phone but still the phone wont switch on. Would you please advise as to what might be causing this? I have not dropped the phone before. Your help will be highly appreciated

Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs. If that fails, please redo it all, but increase the wait time in step 4 to 2 hours.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Curve 830 not booting up?

I have a blackberry curve 8530. It stoped working and just wont power on. I bought a new battery for it and let it charge for about 10 hours. It starts to turn on and boot up but once the loading bar gets 1/16th of the way loaded it shuts down and starts all over again. What is going on? Someone please help me and tell me how I can fix it, if I can. Thank you.
Solved!
Go to Solution.

Hi TheresaB96
You are most welcome .. Yes you had to work a lot but finally you worth it and We are glad you succeeded .
Prince
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Blackberry Z10 is not booting

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