Blackberry Z10 Issues

Hello,
Before I get into the issues with my device, is there really no area where we can just directly email technical support? I dislike having to register an account or needing to have twitter just to ask a few questions (even being able to post on a forum without needing an account would be okay).
Anyways, a relative recently got a Blackberry Z10, and there are a couple things we're trying to find out.
1. When using the keyboard, is there any way to press backspace multiple times without it deleting everything? If I want to delete a few characeters/words, it can get really frustrating when the entire message is erased.
2. With the keyboards on other cellphones I've had, if uppercase is selected, all the letters are uppercase, and if lowercase is selected, all the letters are shown in lowercase. With the Blackberry Z10, all letters are in uppercase regardless of which case it is actually in. Is there a way it can do as I've described above so it's less confusing?
Thanks!

Predictive text uses the space bar area on the Z10 keyboard to suggest a full word, when it disagrees with the word you have typed. Often this is useful. Frequently, however, I intend the word I have typed, so how does one move the cursor to leave a space and type the next word? I can't figure it out. If I start typing the next word, the keyboard will go back to spacebar but the next word is added without a space beside the previous one. Is there anyway to override the suggested word so that the space bar is available?

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Blackberry Z10 issues Blackberry World

I cann't open the app world
http://www.youtube.com/watch?v=cCCXeh4nlkg

Close BlackBerry World.
Open the Music or the Games application.
Select the 3 dots icon in the bottom-right of the screen
Select BlackBerry World.
Now, your BlackBerry World icon shoud work.
Detail: BlackBerry World displays a spinning circle and does not load content on the BlackBerry Z10 smartph...
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BlackBerry Z10 issue.

My new Z10 has been having some issues, one of which has already been solved. Now the phone will not immediately unlock when I press the top button or swipe the screen. It will take several attempts of swiping and pushing the button to unlock it. After unlocked, it ends up on the multitasking screen with an app such as BBM, browser, or another app opened. After this, the phone heats up, and the cpu load increases to 70-80% on the monitor for system. The issue has gotten worse today. I reloaded the software via BlackBerry Link, the issue has been happening less frequently but still occurred. The problem seems to occur more when I lock the phone and then unlock it right after when I forget something. The device is a Z10, STL-100-4. Manufactured in Canada factory #1. Can anyone help me? Any help would be greatly appreciated and I thank you on advance.
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OK. Just a guess.
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Blackberry Z10 Issues that need to be worked out!

I've had the Z10 for a few days now and I've loved the experience aside from a couple of weird issues that have been occuring on my device.
1. Swiping the lock screen
The lockscreen works great 80% of the time but there have been some instances when I've tried to swipe up from the bottom edge of the screen to unlock and it just doesn't read anything at all. I'll press the top button to put the phone to sleep and then push again to wake and I still am unable to unlock the phone. To fix this I've had to reboot the phone and then it will start working normally. This has happened on a number of occasions.
2. Hitting the 'Send' Key when Texting
I love the Z10 keyboard. It seems I am able to type much faster than any device previous though there is a bug here as well. Sometimes I will type out a whole message and when I try hitting 'Send' to complete the message it doesn't actually send! The key looks like it's being pressed down and everything. I can hit it more than once and it won't send the message. I've tried putting the phone to sleep and opening it again. I've tried closing the window and switching to another app then switching back and that doesnt work either. The only solution is to cancel the entire message (clear the field), exit to Text Messages by hitting back all the way, going back into the chosen text message conversation, and then retyping. This has worked for me.
I know it seems these issues are resolved through certain methods but I believe our users should not have to go through this type of trouble to alleviate such issues. Please take a look into these problems and include their resolution in the next software update. Thank you!

Hello
Yes, I mean if I want to write any thing in point then the only way is to write it all in one line, There is no option to replace the SEND key to be "New line" same like the previous blackberry operating systems.
Small things but Definitely enforce the people to switch forever from Blackberry to anything else
Thank you

BlackBerry Z10, so many frustrating issues

I have been using my Blackberry Z10 for 4 months. I still have so many issues that don't work like I would like, and I know if there is something that can fix them. There is a list, for sure there are more that I don't remember right now.
Battery: it never arrives to low charge before turning off. Close to 35-30% it goes to sleep. I tried some of the solutions I´ve read (full charge after taking out battery, reset, etc) but nothing worked.
Two times blocked: Since last OS update, I unlock the phone with my key and some seconds later another screen asks me to put the key again. It doesn't happen always, but very frequently.
GPS and tracking: I downloaded every app for tracking gps, like Endomondo, Runkeeper, etc, and no one works. It is always "searching for satellites". Sometimes, in an hour, it gets the satellites for e few seconds. I downloaded GPS Status, as mentioned in other forums, and it works. But not the other apps.
Transferring files: When I connect it to the computer and want to transfer files from internal memory or the microSD card, it looses connectivity while transferring. I have to move files to the SDcard, then take it out and transfer them in the SDcard reader in the computer.
Music stops while playing: very frequently music makes very little pauses during the play. I hate that when I play music. I kill all the tasks, so the only thing running is the Music, but it is not solved.
Wrong words learned: when you make a mistake and type wrongly a word, it remembers it and suggest it up to the end. For example: it seems I once wrote "Germn" instead of "Germán". So I type G+e and it suggest me "Germn", then I type the r, and continues suggesting "Germn". I hate that.
Automatic message in the mail account: I must turn off the Automatic message "Sent from my smartphone..." every few hours. It goes back to on and put that message again...
Any idea of possible solutions?
Thanks,
Martín

If you had one or two issues, I'd suggest tackling them individually but because you're experiencing issues at this level, your OS should be looked at.
What OS are you currently running? To find this out, swipe down and select Settings>(Category - OS) and give us the OS version.
Cheers.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

3G Issue in Blackberry Z10

i just got balckberry z10 allways i face a problem in 3G connection so i can not get new email messages then i should restart the divice to get email everytime.
plz advice
Regards,

Hey reltoukhi,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question..
Do you find this issue happening if you leave Wi-Fi hotspots? Also when did the issue start? Have you tried a new SIM card into the BlackBerry Z10? Also does the signal go down to edge or gsm in lower case letters?
I look forward to your reply.
Cheers.
-ViciousFerret
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Click Accept as Solution for posts that have solved your issue(s)!

Blackberry Z10 saving and uploading issue

I got my blackberry a week ago, and I haven't been able to save files from the browser. When I click save, it doesn't do anything. I can't upload files to facebook or bbm straight from in the app either, I have to share them. I can only save images straight from the facebook app, and if I try to save while in the browser, nothing happens. This also happens when I'm trying to save other files such as applications.
Any help would be appreciated

vikasnrsaini wrote:
Team,
I've purchased a new Blackberry Z10 battery and charging bundle. But when i'm connecting it to my phone:
1. It displays message - "To charge you device faster, use the charger that came with this device".
2. The battery charging icon on the top left of the main screen is showing a red warning sign.
3. Phone battery is not charging at all.
Model: BlackBerry Z10
Model Number: STL100-1
Software Release: 10.2.1.537
OS Version: 10.2.1.1925
Build ID: 648923
Please suggest what can be the issue and how to resolve this problem.
Regards,
Vikas Saini
If its a genuine Blackberry battery and charger, get a replacement, if its a generic then get your money back.

Blackberry z10 maps language issue

Hi aneeahbtr,
Welcome to the BlackBerry Support Community.
Could you please provide some more detail so I can assist you better?
What region are you located in? Has your location recently changed?
Were any changes made to your BlackBerry Z10 smartphone before this issue started? Were any applications installed or updated or any settings changed?
Are you seeing the Arabic display only in the BlackBerry Maps application?
In Settings > Location Services are Location Services on?
In Settings > Language and Input, are your language and region set correctly?
I look forward to your response.

FrankieS wrote:
Hi aneeahbtr, Welcome to the BlackBerry Support Community.Could you please provide some more detail so I can assist you better?What region are you located in? Has your location recently changed?Were any changes made to your BlackBerry Z10 smartphone before this issue started? Were any applications installed or updated or any settings changed?
Are you seeing the Arabic display only in the BlackBerry Maps application?
In Settings > Location Services are Location Services on?
In Settings > Language and Input, are your language and region set correctly? I look forward to your response.Glad that you are looking forward for our response.... well, here is our response. Even though your 'solution' made no sense, I went through all that and guess what... nothing The problem is not that I want to change the language settings of the Maps application (which is what you are prompting us to do), but rather the display language for the maps. Now, I could do that (and actually I did it) with my old curve 8920 and this is how: http://docs.blackberry.com/en/smartphone_users/deliverables/32608/Change_lang_maps_1422233_11.jsp So you tell me what was the reasoning in removing this option... to make us all learn French, Arabic, Urdu, Chinese, Italian, Spanish and Afghani?!! Are you serious!?

Blackberry z10 & z30 text and call issues

Recently my blackberry z10 wont tell me I have a text and if I do see a text I cant open it. Also says call service provider when im trying to make calls. .the text issue sometimes I get atext and sometimes I dont. Sometimes I can open and sometimes not. Our z30 is same issue w text . Also z30 wont let me delete anything in hub. Emails ,texts etc. When I delete it does nothing . The text issue is bad. Started 24 hours ago on z30 and a few days ago on z10. Tmobile and simple mobile networks. We are experienced bb users. Anyone know what is going on. We rebooted and same issues. Thanks

Thank you for your update.
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BlackBerry Z10 - Battery Issue

My BlackBerry Z10 shutdowns automatically when the battery level reaches 20%........ Is this a bug or what? Do you have a solution for this?
Model - BlackBerry Z10
Model Number - STL 100-1
OS Version - 10.1.0.2354
Please help me as this is very annoying. Waiting for the reply urgently.

If Rob's solution didn't work for you, the next step would be to reload your OS. This sounds like a software issue so reloading the OS should correct it.
To do this, plug your phone in to your PC and open BlackBerry Link. Once your phone has been recognized by the software, click your phone name at the bottom then click Restore and reload the most recent backup.
Let us know if that helps you.
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Blackberry Z10 USB Mass Storage issues

My Blackberry Z10 doesnt show up on my PC as a Mass Storage Device, and if I go into the settings on the phone the setting to turn it on only applies to the SD card. I have Blackberry Link on my PC installed, but putting movies and videos onto the Z10 this way is so much harder than simply dragging and dropping if it simply popped up as a drive on my laptop. Ive read the manual online and seen that my Z10 should pop up as a Drive on my computer, one drive for SD card and one for the main storage, so where am i going wrong, why cant i find this drive on my computer. One point to note was that before i installed Blackberry link, the first time i plugged the phone into my laptop it popped up as a drive on my laptop with links to download Blackberry, but i dont think it was the real drive, now i cant get the drive anywhere, it doesnt come up when i plug the phone in or if i click computer it isnt in the list of drives. HELP would be much appreicated! Thanks

Hi,
"Overview:
"Shared network drives do not appear when attempting to access a shared network drive using the File Manager application on the BlackBerry 10 device.
Cause:
"There are 3 possible causes for this issue, and these are as follows:
The BlackBerry 10 device is not currently enrolled on a BlackBerry Enterprise Service 10 server.
The shared network drives have not been configured in the BlackBerry Work Drives application.
The File Manager is being accessed from the personal perimeter instead of the work perimeter.
Let me know your thoughts on this one.
Thanks,
Bifocals
B33581 A network share set up using BlackBerry Work Drives does not appear in the File Manager on a BlackBerry 10 smartphone
Click Accept as Solution for posts that have solved your issue(s)!
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Blackberry Z10- Facing Multiple Issues- Any help?

I have T-Mobile USA and have the most updated version of the Blackberry Z10 10.1.0.2006 and experiencing a lot of issues.
No or very big delay in text messages (it only works when it’s on MMS not on automatic) even though when it’s on MMS It gets severely delayed or I don’t get them at all. If it’s on automatic I don’t receive any
Download speeds have decreased substantially.
Those are the two big issues that I continue to have. I toggled around with the network from 4G to 4G LTE and signal wise seeing some degradation although it’s past 3 bars which allows you to send and receive text messages and do high speed connectivity.
I want to know if anyone has experienced this and what is the work around that I can do to solve this ever so difficult issue? I used to text a lot to not being able to text at all.
Thank you
Adam.
PS, i wasnt facing these issues 3 weeks prior to now.

Hi adamredsox24,
Welcome to the BlackBerry Support Community.
SMS text messaging, MMS and download speeds are features that are service provider dependent and depend on network traffic and congestion. I would recommend contacting your mobile provider to investigate these issues further. Let me know how it goes. Thanks.
-FS
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Problems with AOL IMAP server connection on my BlackBerry Z10 STL100-3, and BB PlayBook 64GB WiFi

Problems with AOL IMAP server connection on my BlackBerry Z10 STL100-3, and BB PlayBook 64GB WiFi
Thursday 4:20am EST, 02-19-2015
Hi, My connection to the AOL IMAP server has suddenly failed - Says "Not Connected" on Accounts page
I haven't changed anything and this just started failing this morning.
I've saw same issue on my Blackberry PlayBook 64GB.
Is anyone else recently experiencing AOL IMAP Errors?
Solved!
Go to Solution.

Yes! Same thing happened suddenly to my Z10 this morning. No AOL.

Must-know BlackBerry Z10 and BlackBerry 10 tips and tricks

Check out the following must-know BlackBerry Z10 and BlackBerry 10 tips and tricks to get the most out of your new BlackBerry 10 smartphone.
1) BlackBerry 10's Built-In Screen Shot Feature
Capturing a screen shot on a BlackBerry 10 device is simple. Just hold both the volume up and volume down keys simultaneously for a couple of seconds until you hear a shutter sound. Screen shots are saved to your BlackBerry 10 camera gallery.
2) Volume Up/Down Keys as Media Controls
You can use your BlackBerry 10 device's volume up and volume down keys to skip through songs in your music librery. To enable this feature, open your BlackBerry 10 Settings by dragging down from the top of your display while on your Active Frames screen or a home screen panel. Choose Settings from the dropdown menu and click System Volume. On the following page, slide the Music Shortcuts button to the On position.
3) Volume Up/Down Keys and the BlackBerry 10 Camera
You simply tap your BlackBerry Z10's display with the camera or video camera open to snap an image or start recording a video clip. But it's sometimes easier to use the volume keys. Just tap the volume up or volume down keys with the camera open to snap and image. And you can also use these keys to start and stop video capture when your camera's video mode is enabled.
4) Instantly Launch Voice Control
The BlackBerry Z10 can initiate lots of different actions based on voice commands thanks to its Voice Control app. And you can instantly launch Voice Control by holding your device's mute key for a couple of seconds.
5) Launch BlackBerry Camera from Lock Screen
BlackBerry 10 lets you quickly launch your camera application from its lock screen, a feature that can be valuable when you want to take spur-of-the-moment shots. A camera icon appears in the bottom-right corner of the locked display screen, and you can hold it for a couple of seconds to launch the camera app.
6) Advanced BlackBerry Hub Inbox Controls
The BlackBerry Hub is the central inbox for all of you various BlackBerry 10 application notifications and messages. You can access basic Hub controls by clicking the Menu key at the bottom right of your Hub screen. (The Menu key looks like three dots stacked on top of each other.) But you can also access some advanced BlackBerry Hub controls from the date bars that appear in the inbox stream at the start of each new day.
Just hold a finger on a date bar to bring up controls that let you skip to the start of the past day, the start of the next day, jump to the top of the BlackBerry Hub, jump to the bottom of your BlackBerry Hub or mark all prior messages as read.
7) Speedy BlackBerry 10 Navigation
The BlackBerry 10 OS can be broken down into three main components: The BlackBerry Hub; the Active Frames screen; and your application panels. You can do navigation through these components using a basic set of swipes and gestures. But you can also use the tiny slider tray that appears at the bottom of the Active Frames screen and all of your home panels. Just tap a specific panel in the slide to navigate directly to that panel without scrolling. Touch the Active Frames square, which is composed of four smaller squares, to jump directly to your active apps page. Or tap the Hub button, which looks like three horizontal lines on top of each other, to navigate right to the Hub.
8) See Your Battery Life Status as a Percentage
The BlackBerry 10 OS does not currently allow you to set your battery-status indicator to show a specific percentage, only a battery icon. But you can check your device's hardware settings for a more specific battery status. Just open your device's Settings by sliding down from the top of your Active Frames or application-panel screen and choose Settings from the dropdown menu. Then click About. On the following screen, change the Category menu from General to Hardware. You'll see a battery percentage listed in the Hardware information.
9) BlackBerry 10 Boot Status as a Percentage
Whenever you restart or power up your BlackBerry 10 devices, a BlackBerry logo appears with a status bar that encircles it. The status bar shows you start-up progress, but you can also view that progress as a percentage number. Just hold your finger anywhere on the BlackBerry logo and a progress percentage appears.
10) BlackBerry Z10 Keyboard Tips, Tricks and Shortcuts
You can type special characters using the BlackBerry 10 virtual keyboard by holding your finger on top of a letter with associated special characters (e, a, i, o, u, y, etc.), and then sliding your finger over to the character of your choice.
Quickly sliding your finger downward from the top of your keyboard to its bottom cycles through the number and character screens so you don't have to tap the number/character screens button, which can slow down typing.
And you can delete an entire word instead of just individual letters by swiping leftward from the backspace key toward the center of your keyboard.
Click Her to know more

This could of been posted by JSanders already in his thread!
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Blackberry z10 screen

Hello blackberry! first off, just wanted to tell you how much i support you guys. I've had numerous blackberries throughout the years and i've even got others to support you haha. This latest release of the blackberry z10 is absolutely amazing! i love the os, the phone...it's perfect. So heres my issue. I recently bought your phone (not from my phone company so no warranty), and i got a screen protector to help prevent the need of the warranty. I put the screen protector on and this HUGE white and black blob appeared. I took the protector off and the black went away and most of the white did as well. However, there is now a bit of the white covering the screen that refuses to leave. It is VERY worrisome and i dont know what to do or how to go about fixing it. i've rebooted the phone, i've taken the battery out and left it, i've left it in rice for an expended period of time..but nothing. It appears as though this white is behind the screen because all of the writing and stuff goes overtop of it. Attached you'll find a pic of what i'm talking about. What do i do and please oh please tell me you can help out a poor broke student fix his favorite phone in the whole world! lol. I look forward to your response.

I can see the image fine.
Is the crescent shaped white blobs in the center of the screen?
I've not seen that before and I am afraid if you don't have a warranty, you're stuck.
Why don't you have any warranty?
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Blackberry Z10 Issues

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