Blackberry Z10 not sending/receiving emails or able to browse when connected to WiFi only via mobile network?
I have today moved from Windows Mobile device to BB Z10 and am hvaing difficutlies as cannot send/receive emails or browse when connected to work WiFi and only works via mobile network. WiFi works absolutely fine with all other devices including my previous Windows mobile but am concerned that nothing works when I connect to work WiFi as trying to keep data usage to a minimum.
Emails are coming in via Exchange Activesync in case that makes a difference and was only able to get that working when turned WiFi off when setting up as well.
Please help as mobile signal poor at home and have to rely on WiFi connections to get emails and essential i get them as cover a security support queue.........
Hello michellef,
Thank you for your question.
Have you attempted connecting to a different Wi-Fi network as a test?
The following post from our Inside BlackBerry Help Blog may assist you with troubleshooting the issue:
http://helpblog.blackberry.com/2013/02/wi-fi-connectivity-issues/
Let us know if this helps!
-FB
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!
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Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
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Can you send me a private message with your PIN so I can check this out for you?
Thanks
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)! -
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Hi Milrclan,
Thanks for contributing to the Apple Support Communities.
If you're not able to send or receive email from the mail accounts on your iPad after updating iOS, start with these troubleshooting tips:
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Hi,
I have a user with an E61 setup to use POP/SMTP yahoo email. Up until Saturday, everything was working fine. Now he can send email fine, but not receive. All settings are the same.
Any ideas?
Thanks!
Steven06-Feb-2007
12:44 AM
cgedwards wrote:
We are living in Spain and this device is pretty new here.
So we have brought it but cannot get an help to configure it at all.
I urgently need to set it up to ge email in and send it, also to get access to the internet.
Can someone help please?
#1: Get the Internet access point settings from your network operator. (If you have problems with this step, start a new discussion topic/thread.)
#2: Get the email account details from your email service provider (username & password, POP3 or IMAP4 server name, SMTP server name, any particularities regarding security settings, port numbers, etc). Note: You might have to use your network operator's SMTP server for sending, instead of the email provider's SMTP server (if they are different, and if your operator has prevented access to other SMTP servers than their own).
#3: In the Messaging app on the phone, hit "Options" (or whatever it is in Italian), choose "Settings", then "E-mail" and finally "Mailboxes". Create a new mailbox using the access point name from step #1 and the details from #2.
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I tried configuring Thunderbird to send/receive email from my new verizon fios account. Simple Pop3 - how hard can it be? Well, using the settings provided, I am unable to send or receive email. I called and talked to tech support and they said they don't support Thunderbird, but I could talk to 'premium' support since they have no support boundaries. Well, I don't think I should have to pay to get my email setup to a POP3 client.
Here's my current config:
Mozilla Thunderbird 2.0.0.23
Account:
Server Type: POP Mail Server
Server Name: incoming.yahoo.verizon.net
Port 110
User Name: myname
Security Settings: Use Secure Connection: never
Use secure authentication - not checked
SMTP Server
Server Name: outgoing.yahoo.verizon.net
Port: 25
User secure connection: no
When trying to send an email I get:
Sending of message failed. The message could not be sent because connecting to SMTP server outgoing.yahoo.verizon.net failed. The server may be unavailable or is refusing SMTP connections. Please verify...
When I try to get mail I get:
Sending of password did not succeed. Mail server incoming.yahoo.verizon.net responded: Error logging in. Please visit http://mail.yahoo.com
Any help would be appreciated.winsomesmile wrote:
That was the one thing the tech told me on the phone - to use verizon.yahoo.net for incoming and outgoing instead of verizon.net
Other than that, I'm not sure where else to check that that is correct.
If the agent told you to use the Yahoo servers, they were probably right. If you want to verify, you can log into your account at www.verizon.net and it should say that you have a Verizon with Yahoo account.
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Hope this helps! If you have any other questions, just let us know.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having." -
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