Blackberry Z10 OS Upgrade + BBM Status Problems

Hi
First of all I am having problems updating my Blackberry Z10 OS Software as I have version 10.0.9.348 and from what i have read in the forum that it is the Carriers who is responsible to release the upgrade but i have already spoken to them and they are NOT AWARE OF ANYTHING! what can i do ???
Second problems is with the Blackberry Messenger as my contacst are changing their Status and personal messages but i am not getting the updates and it's not Changing !
I have tried to format my device 3 times so far tried to do the upgrade from Blackberry link but I am facing the same issue that my device is up to date! ..
Please let me know how can i resolve this issue! as i am getting really upset !

salsayegh wrote:
First of all I am having problems updating my Blackberry Z10 OS Software as I have version 10.0.9.348 and from what i have read in the forum that it is the Carriers who is responsible to release the upgrade but i have already spoken to them and they are NOT AWARE OF ANYTHING! what can i do ???
Who is your carrier?
There is nothing you can do except wait until your carrier has it released, or swap a SIM card temporarily to a SIM which has released the upgrade.
You can't force the upgrade with the Link software.
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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My blackberry z10 is having a few problems

hello everyone
im having some trouble with my new z10 I hope you can help me solve.
it seems to hang on a screen that says something about connecting to blackberry hub?
then it will restart itself.
things I have tried:
restoring firmware
secure format
battery pull
nothing seems to work.
orange told me to contact blackberry as I am on pay as you go and this is all I can find
Please help me sort this issue out i just want a working blackberry again
James

even if you are on a Pay as you go contract, you pay Orange to take care of those issues.
Should they be unable to do so, they have to escalate your issue, by contacting the RIM Level2 support, at no additional charge for you.
Call them back and demand the escalation. You are the customer.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Way to fix dead blackberry Z10, no led, no charge, no USB recognition. completely dead and no one can fix it

Since there are a lot of customers who bought the blackberry Z10 and have the same problem as me, since they didnt recall all the devices lets send them back to RIM.

Nathi_za wrote:
Since there are a lot of customers who bought the blackberry Z10 and have the same problem as me, since they didnt recall all the devices lets send them back to RIM.
There's nothing to recall in keeping with across the board model recall standards.
You should contact your seller and seek a warranty exchange.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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BlackBerry z10 shuts down at 23% after os upgrade 10.3.1.1565

After the os upgrade 10.3.1.1565 my BlackBerry z10 shuts down at 23% of battery level

Due to the number of problems with "upgrading" to this OS level, I suggest you try the very clean and very forceful AutoLoader OS Reload:
http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-OS10-devices-using...
Beware that it is completely destructive...the device will be "like new"...no data, no apps, no accounts, etc. Be sure you take a full backup first, as well as make full manual documentation of all apps, accounts, configurations, etc. Sometimes a restore reintroduces the very corruption one is trying to eliminate, and manual reconfiguration is necessary.
You can also use this to fall back to a prior OS if you desire...you can install any OS level for which you can find an AutoLoader. (Hint...search over on the CB site!)
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
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Problems with the location on facebook blackberry z10

hi ,
my blackberry z10 facebook application doesn't show my location when i update a status or a check-in
i will be pleased if you could help me to solve this issue

This is a known problem with Internet Explorer 11, which Microsoft has been aware of since October 18 when they released their latest "untested" browser. The pages can't recognize the browser, so they don't recognize any of the plugins, like Flash Player. So far, Microsoft has made NO indication that they have any plan to fix it soon.
Microsoft's recommendation is to use Compatibility View for affected pages, and "pretend" you're using an different browser. Trouble with that is it has seen limited success at best, and you have to individually enable it for EVERY page that has problems.
I'm not big on "pretending" so I recommend actually using another browser.
Firefox (from Mozilla)
Opera (from Opera)
Safari (from Apple)
Chrome (from Google)
ANY of those will work where IE11 won't, with the Flash Player Plug-in (For all other browsers), and Chrome doesn't even need that because it has its own Flash Player plugin built in.

BlackBerry Z10 BBM picture not displaying

I have a BlackBerry Z10 and once I change my BBM picture my contacts do not see the updated picture, but only my status updates. What should i do?

It can take a while for pictures to percolate through the servers apparently.
If you've been helped click on , if you've been saved buy the app.
Developer of stokLocker, Sympatico and Super Sentences.

My Blackberry Z10 restarting itself & also having Network Problems

Hi Guys,
I have been using Blackberry Z10 for +/- 16 months now and I was happy with it from the beginning but as time goes on, it's frustrating me a lot as a result I sometimes question myself if I ever made the best decision for choosing "Blackberry" than other Cellphone Manufactures like Samsung or iPhone.
My Handset is running the latest OS Version: 10.2.1.3247 and I always update or upgrade it as soon as there's new release hoping that it will improve but that doesn't seem to help either. To add more salt on the wound, it keeps having Network problems during the night and weekends and I would much appreciate it if this problem could be resolved ASAP.
Frustrated Customer,
Z. Matu

OK, I was having a very similar problem, and I had never done a security wipe since owning the phone. So, doing a security wipe cleared the issue up for me 99%. Once in a great while I will still get a restart. But it's very, very infrequent.
I know it can be a pain doing a security wipe, because it basically resets your phone (without effecting the OS) as if new -- but that means removing all your contacts, messages etc. So, be sure to back it up if you try it.
Also, be sure your battery isn't loose in the housing. I also has this issue (and it caused random restarts) so cut a tiny piece of a business card and shimmed the battery on the side opposite the contacts. Shimming the battery would be a simple fix, if it worked. So, maybe you'd want to try that first.

Blackberry Z10 problem

I have purchased my BlackBerry z10 six months back. 2nd day itself its my mobile started giving trouble. Even i replaced my mobile. But still im facing same problems. I cant able to charge my mobile more than 80%. If my mobile battery reached 30% automatically it gets switch off. Again i cant able to switch it on. Only after plugging the charger mobile is switching on. Now im started facing a new problem if i switch off the wifi my mobile too getting switch off.. i gave my mobile to service centre for more than 3 times just they r updating software and giving back.. but the problems are not solved. Plz kindly help me.

Hello,
Please understand that, since you are working with a service center already, they have infinitely more information than we ever can possibly have at an internet distance. So, my first recommendation is that you go back to them yet again...bu this time escalate to a Manager who can actually do something intelligent for you.
Beyond that, your battery calibration software may be off, and it may require recalibration. To do that, please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs as recalibrate the battery meter. If it fails, please do it again but increase the wait time in Step 4 to 2 hours, and perhaps as long as 4-5 hours..
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry z10 hanging and battery problems

I have a blackberry z10, STL 100-1, after like 4 weeks of using it, i realised that the battery drained quickly so decided to do a security wipe. thats where my problems started. The battery heats up and the phone goes off or rather hangs then goes off. to switch it back on, i have to put it on charger, which it shows battery completely empty even if its full, after a few mins charge the phone works again. This problem occurs usually say when im browsing the a text or whatsapp message is received. any help? oh. and ive tried security wipe like 10 times, problem still not solved

What is happening is that your on-device battery meter is off-sync with the actual battery charge.
Connect to your OEM wall outlet battery charger and while still connected and powered on, remove the battery a minute to reboot. After reboot leave to fully charge to 100%.
Thus will reset the false charge reading. You may need to do perform this procedure 2-3 times.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Problems with AOL IMAP server connection on my BlackBerry Z10 STL100-3, and BB PlayBook 64GB WiFi

Problems with AOL IMAP server connection on my BlackBerry Z10 STL100-3, and BB PlayBook 64GB WiFi
Thursday 4:20am EST, 02-19-2015
Hi, My connection to the AOL IMAP server has suddenly failed - Says "Not Connected" on Accounts page
I haven't changed anything and this just started failing this morning.
I've saw same issue on my Blackberry PlayBook 64GB.
Is anyone else recently experiencing AOL IMAP Errors?
Solved!
Go to Solution.

Yes! Same thing happened suddenly to my Z10 this morning. No AOL.

BLACKBERRY BBM STATUS UPDATE ISSUE

Hi, so I do have over 100 contacts and my status does not get updated. This is a huge issue for me. I do have the latest bbm. Anyone have the answer for me? Thank you.

No solution... the BBM status updates servers can be slow.
Be patient. They will update over time.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

I have a problem my blackberry z10 after update os version 10.3.1.1779

I have a problem After update os version 10.2 to 10.3.1.1779 in my BlackBerry z10 .I lost my whole data after phone switch off and all setting are reset. Please anyone help me to resolve this issue.

Hi and Welcome to the Community!
Here is a KB that discusses that error:Article ID: KB36747 All data is deleted following a manual restart of the BlackBerry 10 smartphone and a blue LED is displayed during boot upHopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you. If it does not apply, then the next recommended action is for you to do an OS reload via LINK.
Good luck and let us know!

Probleme de synchronisation contact calendrier notes sur blackberry Z10

Bonjour,
Je viens d'acheter le blackberry Z10 chez Orange.
Je n'arrive pas à synchroniser les contacts et le calendrier de mon outlook.
J'ai configuré mon adresse mail, plusieurs fois en pensant que le probleme venait de là en vain.
Je reçois les mails mais je n'ai aucun contact ni evènement du calendrier.
En plus Blackberry Link ne permet pas de synchroniser les contact et le calendrier. Seuls les documents, photos et musique peuvent être configurer via blackberry link
Mon téléphone est un outil professionnel, avoir un téléphone sans contact, ni calendrier est impossible. Je ne peux pas rester comme cela. Blackberry est un outil professionel, c'est dans la publicité
J'ai appelé Orange qui ne savait pas, j'ai appelé mon hébergeur de mail qui a vérifié la bonne configuration du compte mail. j'ai regardé sur les différents blogs et le problème semble venir de Blackberry
Quelqu'un peut-il m'aider? Merci au service technique de me permettre de résoudre le problème.

Bonjour Adamarei et bienvenue dans la Communauté de Support Blackberry!
La plupart des membres ici discute en anglais et donc il sera plus facile pour toi d`obtenir de l`aide si tu ecrit tes messages en anglais directement.
Merci
Translation:
Hello
I just bought a Z10 on Orange.
I am not able to sync my contants with my Outlook calendar.
I configured my e-mail address several times thinking that the problem is coming from there but no luck resolving it.
I am receiving my e-mails but I don`t have any contacts or calendar events.
Additionally, Blackberry Link doesn`t allow synchronizing the contacts and the calendar. Only documents, photos and music can be configured via Blackberry Link.
My phone is used for business, having a phone with no contacts and no calendar is impossible. I can`t keep t this way.
I called Orange and they didn`t know anything. I called my e-mail hosting service who verified the e-mail config, I checked various blogs and the problem seems to be coming from Blackberry. Can anyone help me out? Thanks to the technical support for helping me solve the issue.
Dany_S New to the Community click here
Community Moderator

Email problem on Z10 after upgrade to rel 10.1.0.273

My Zimbra email uses MS ActiveSync which worked perfectly on my Z10 until I did a software upgrade to BB10 rel 10.1.0.273 . Now my email does not work anymore. Error :" Your device is connected to a network, but the Internet service is not available.Check your network settings" I am sure Z10 users had the same problem. Can anyone help?.

thats also the case for POP3 and SMTP on my Z10, update is missing something on the email front, it was a little sceachy before the update
Regards
Marcain

Some problem facing use blackberry z10

Dear Sir/Madam
I PURCHASES YOUR BLACKBERRY Z10 MODEL. BUT I AM FACING MANY PROBLEM . EXAMPLE :- DOWNLOAD APPS,RUN SOFTWARE, USING INTTRNET. PLEASE SOLVE PROBLEM.
THANKS & REGARD
SAROJ KUMAR SAHU
CELL {REMOVED}
Mod Edit: Removed personal information to comply with Community Guidelines and Terms and Conditions of Use.

Welcome to the forums.
No-one is going to help you with a posting like that.
If searching first on the forums for the problems you have doesn't yield any results then...
Without capital letters please clearly state each of the problems you are having, as a cogent description of what's happening, along with your desired result.
Doing this will illicit a more targeted response from the volunteers here.
If you've been helped click on , if you've been saved buy the app.
Developer of stokLocker, Sympatico and Super Sentences.

Blackberry Z10 OS Upgrade + BBM Status Problems

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