BLACKBERRY Z10 PHONE ERROR

:Good Day the camera does not wanna work in my Blackberry Z10, BLACKBERRY - 4F5B MODEL NUMBER STL100 -1 SERIAL NUMBER {REMOVED}. It gives me this message" the camera can't be started" plus the videos are not playing even the ones i'm being sent by some people through whatsapp. may you kindly assist.
e-mail address: {REMOVED}
{REMOVED}
thank you.:Helpsmilie
Mod Edit: Removed personal information to comply with Community Guidelines and Terms and Conditions of Use.

JSanders wrote:
Can you try connecting to BlackBerryWorld with your WiFi connection?
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