BLACKBERRY Z10 PROBLEMS

Hi, BlackBarry
This is you informing you to my blackbarry z10 mobile is not still repair. My problem is - when does battery come near 45% then my mobile switched off suddenly. why is dalying in my mobile problems to resolve. I have 2 times visited yours expert center in Noida center India (C-60, 2nd floor sector 2 noida uttar pradesh 201301 India) but I not got any positive response" is that yours balkbarry service???". yours center's candidates says this problem will be reslove in 20 to 25 days. " are that's yours services???". I think, this is vary small technical problem in my mobile. It should be resolve in same day but yours technician are dalying. No one give any positive response from yours expert blackbarry center. I observed many BlackBarry users, they were very upset and abuse to blackbarry becoz yours service center's technician do not work properly and timely for yours customers. Why are you not understand customers values.
Customer Name - Abdul
Date Created 23-08-2014
Serial Number - [removed]
Color- Black
Expc. Return Date- 25-08-2014
If you will not resolve my problem within 1 to 2 days, I will e-mail BlackBarry CEO John Chen directly.
Consider my email only as a request and suggestion.
Thanks:-
Abdul Salim
Edited content to comply with Community Guidelines and Term of Use

Friend, i have already wait 8 days bit my case not resolved still

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Blackberry Z10 problem

I have purchased my BlackBerry z10 six months back. 2nd day itself its my mobile started giving trouble. Even i replaced my mobile. But still im facing same problems. I cant able to charge my mobile more than 80%. If my mobile battery reached 30% automatically it gets switch off. Again i cant able to switch it on. Only after plugging the charger mobile is switching on. Now im started facing a new problem if i switch off the wifi my mobile too getting switch off.. i gave my mobile to service centre for more than 3 times just they r updating software and giving back.. but the problems are not solved. Plz kindly help me.

Hello,
Please understand that, since you are working with a service center already, they have infinitely more information than we ever can possibly have at an internet distance. So, my first recommendation is that you go back to them yet again...bu this time escalate to a Manager who can actually do something intelligent for you.
Beyond that, your battery calibration software may be off, and it may require recalibration. To do that, please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs as recalibrate the battery meter. If it fails, please do it again but increase the wait time in Step 4 to 2 hours, and perhaps as long as 4-5 hours..
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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BLACKBERRY Z10 PROBLEMS after updating to 10.3.1.

A couple of days ago, I updated my Z 10 to 10.3.1. Since then I have problem with the rotational lock, which goes in to Landscape mode and prevents me from doing anything. How can I reach my apps and make telephone calls? Thank you in advance for the help.

I'm not 100% sure this applies to you. The symptoms don't exactly match your description. But see http://www.blackberry.com/btsc/KB36747 and check your OS against the versions stated in the article. If your OS is one of the affected, check out the utility linked. I don't know if there is a readme file when you unzip the zip file. If there is read it first.
Good luck. Please post an update.
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Problems with AOL IMAP server connection on my BlackBerry Z10 STL100-3, and BB PlayBook 64GB WiFi

Problems with AOL IMAP server connection on my BlackBerry Z10 STL100-3, and BB PlayBook 64GB WiFi
Thursday 4:20am EST, 02-19-2015
Hi, My connection to the AOL IMAP server has suddenly failed - Says "Not Connected" on Accounts page
I haven't changed anything and this just started failing this morning.
I've saw same issue on my Blackberry PlayBook 64GB.
Is anyone else recently experiencing AOL IMAP Errors?
Solved!
Go to Solution.

Yes! Same thing happened suddenly to my Z10 this morning. No AOL.

Problems with the location on facebook blackberry z10

hi ,
my blackberry z10 facebook application doesn't show my location when i update a status or a check-in
i will be pleased if you could help me to solve this issue

This is a known problem with Internet Explorer 11, which Microsoft has been aware of since October 18 when they released their latest "untested" browser. The pages can't recognize the browser, so they don't recognize any of the plugins, like Flash Player. So far, Microsoft has made NO indication that they have any plan to fix it soon.
Microsoft's recommendation is to use Compatibility View for affected pages, and "pretend" you're using an different browser. Trouble with that is it has seen limited success at best, and you have to individually enable it for EVERY page that has problems.
I'm not big on "pretending" so I recommend actually using another browser.
Firefox (from Mozilla)
Opera (from Opera)
Safari (from Apple)
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ANY of those will work where IE11 won't, with the Flash Player Plug-in (For all other browsers), and Chrome doesn't even need that because it has its own Flash Player plugin built in.

I have a problem my blackberry z10 after update os version 10.3.1.1779

I have a problem After update os version 10.2 to 10.3.1.1779 in my BlackBerry z10 .I lost my whole data after phone switch off and all setting are reset. Please anyone help me to resolve this issue.

Hi and Welcome to the Community!
Here is a KB that discusses that error:Article ID: KB36747 All data is deleted following a manual restart of the BlackBerry 10 smartphone and a blue LED is displayed during boot upHopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you. If it does not apply, then the next recommended action is for you to do an OS reload via LINK.
Good luck and let us know!

Probleme de synchronisation contact calendrier notes sur blackberry Z10

Bonjour,
Je viens d'acheter le blackberry Z10 chez Orange.
Je n'arrive pas à synchroniser les contacts et le calendrier de mon outlook.
J'ai configuré mon adresse mail, plusieurs fois en pensant que le probleme venait de là en vain.
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Mon téléphone est un outil professionnel, avoir un téléphone sans contact, ni calendrier est impossible. Je ne peux pas rester comme cela. Blackberry est un outil professionel, c'est dans la publicité
J'ai appelé Orange qui ne savait pas, j'ai appelé mon hébergeur de mail qui a vérifié la bonne configuration du compte mail. j'ai regardé sur les différents blogs et le problème semble venir de Blackberry
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Bonjour Adamarei et bienvenue dans la Communauté de Support Blackberry!
La plupart des membres ici discute en anglais et donc il sera plus facile pour toi d`obtenir de l`aide si tu ecrit tes messages en anglais directement.
Merci
Translation:
Hello
I just bought a Z10 on Orange.
I am not able to sync my contants with my Outlook calendar.
I configured my e-mail address several times thinking that the problem is coming from there but no luck resolving it.
I am receiving my e-mails but I don`t have any contacts or calendar events.
Additionally, Blackberry Link doesn`t allow synchronizing the contacts and the calendar. Only documents, photos and music can be configured via Blackberry Link.
My phone is used for business, having a phone with no contacts and no calendar is impossible. I can`t keep t this way.
I called Orange and they didn`t know anything. I called my e-mail hosting service who verified the e-mail config, I checked various blogs and the problem seems to be coming from Blackberry. Can anyone help me out? Thanks to the technical support for helping me solve the issue.
Dany_S New to the Community click here
Community Moderator

Blackberry Internet problems z10

Hi all, hope you can help me. For 1 week now i have been unable to use the internet on my z10. I load the internet and go to a webiste for example www.skynews.com and then i cannot load the pages, whatever link or photo i click on nothing happens at all, nothing.
Also i don´t know whether this is part of the problem but when i click software updates i am offered an update 10.1.0.2354 i load the update and it says update successfully installed but then if i click again software updates it again offers me the update as if i haven´t already done it.
software release 10.1.0.2312
os version 10.1.0.2354 is what it says i am using in the about section of the z10
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Hey peterrobinson69
Welcome to the BlackBerry Support Community Forums.
In regards to the issue that you are having with internet connectivity have you attempted to use the WiFi adapter on the BlackBerry z10 smartphone? Can you please confirm if you are having the same issue when using WiFi?
Have you attempted to remove any of the pre-installed applications from the BlackBerry z10 smartphone? Please reference the below BlackBerry Support Knowledge Base Article:
"After removing unwanted applications from the BlackBerry 10 smartphone, a software update notification is displayed" www.blackberry.com/btsc/KB33872
Goose947
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Some problem facing use blackberry z10

Dear Sir/Madam
I PURCHASES YOUR BLACKBERRY Z10 MODEL. BUT I AM FACING MANY PROBLEM . EXAMPLE :- DOWNLOAD APPS,RUN SOFTWARE, USING INTTRNET. PLEASE SOLVE PROBLEM.
THANKS & REGARD
SAROJ KUMAR SAHU
CELL {REMOVED}
Mod Edit: Removed personal information to comply with Community Guidelines and Terms and Conditions of Use.

Welcome to the forums.
No-one is going to help you with a posting like that.
If searching first on the forums for the problems you have doesn't yield any results then...
Without capital letters please clearly state each of the problems you are having, as a cogent description of what's happening, along with your desired result.
Doing this will illicit a more targeted response from the volunteers here.
If you've been helped click on , if you've been saved buy the app.
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Blackberry Z10 microphone problem :(

Good Day, i had this first three days of my blackberry z10. Then suddenly my mic wasnt working, i had the OS 10.2.1.2102. Guys i need your help please on how to trouble shoot this problem. Thank you
Solved!
Go to Solution.

It's against the forum rules to link to possible pages that advocate loading of non-released OSs and actions that result in a possible loss of warranty, while the ones I am talking about are legally available if I post the link it will probably get removed anyway. It should be easy enough for you to search and find them yourself.
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If you've only had it three days then depending which country you are in means you may be able to return it any way, you can here in the UK within 7 days (under certain conditions), but whatever rights you have the warranty should still be there and if this is an easy option for you you might as well try to return it to whoever sold it to you.
If you've been helped click on , if you've been saved buy the app.
Developer of stokLocker, Sympatico and Super Sentences.

Blackberry z10 Wifi Connection problem

Just acquired Blackberry Z10, and transferred contacts, accounts from Curve 9300.
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Phone is Z10 model STL100-2
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There seems to be at least a workaround for this problem.
Last week I sselected the "Hidden SSID" setting for my wifi accounts on my BB Z10
It has connected automatically to work & home networks since then.
Suggest you try this.
Many thanks to all who have offered assistance.

Blackberry Z10 OS Upgrade + BBM Status Problems

Hi
First of all I am having problems updating my Blackberry Z10 OS Software as I have version 10.0.9.348 and from what i have read in the forum that it is the Carriers who is responsible to release the upgrade but i have already spoken to them and they are NOT AWARE OF ANYTHING! what can i do ???
Second problems is with the Blackberry Messenger as my contacst are changing their Status and personal messages but i am not getting the updates and it's not Changing !
I have tried to format my device 3 times so far tried to do the upgrade from Blackberry link but I am facing the same issue that my device is up to date! ..
Please let me know how can i resolve this issue! as i am getting really upset !

salsayegh wrote:
First of all I am having problems updating my Blackberry Z10 OS Software as I have version 10.0.9.348 and from what i have read in the forum that it is the Carriers who is responsible to release the upgrade but i have already spoken to them and they are NOT AWARE OF ANYTHING! what can i do ???
Who is your carrier?
There is nothing you can do except wait until your carrier has it released, or swap a SIM card temporarily to a SIM which has released the upgrade.
You can't force the upgrade with the Link software.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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My Blackberry Z10 restarting itself & also having Network Problems

Hi Guys,
I have been using Blackberry Z10 for +/- 16 months now and I was happy with it from the beginning but as time goes on, it's frustrating me a lot as a result I sometimes question myself if I ever made the best decision for choosing "Blackberry" than other Cellphone Manufactures like Samsung or iPhone.
My Handset is running the latest OS Version: 10.2.1.3247 and I always update or upgrade it as soon as there's new release hoping that it will improve but that doesn't seem to help either. To add more salt on the wound, it keeps having Network problems during the night and weekends and I would much appreciate it if this problem could be resolved ASAP.
Frustrated Customer,
Z. Matu

OK, I was having a very similar problem, and I had never done a security wipe since owning the phone. So, doing a security wipe cleared the issue up for me 99%. Once in a great while I will still get a restart. But it's very, very infrequent.
I know it can be a pain doing a security wipe, because it basically resets your phone (without effecting the OS) as if new -- but that means removing all your contacts, messages etc. So, be sure to back it up if you try it.
Also, be sure your battery isn't loose in the housing. I also has this issue (and it caused random restarts) so cut a tiny piece of a business card and shimmed the battery on the side opposite the contacts. Shimming the battery would be a simple fix, if it worked. So, maybe you'd want to try that first.

Serious problems with my blackberry z10 STL 100-1

sir,i had bought blackberry z10 in the last december.in the 1st month it worked like anything,but after the update it had many issues like battery draining,mobile reboots or turnoff itself automatically.even after many updates after that those issues have never been solved..i had reinstalled with several different os,which is useless.i have been using 10.2.1.2941 now.please help me soon...!!!

Hi! Welcome to the forums.
How often do you charge you BlackBerry smartphone in a day?
What is the battery level on your BlackBerry smartphone when you plug it in to charge?
Click if you want to Thank someone. If Problem is resolved, so that others can make use of it.

BlackBerry z10 device memory problem

I have a problem with my BlackBerry z10 device memory. Over time the so called "other data" keep growing, eating up the internal memory even though i didn't install new apps. So now i have less than 1 gb free storage and keep getting message that i should move some files to the external memory. The "other data" is now at 14.8 gb. BlackBerry 10 os don't let us see the content of this data but i know that all of the apps i installed take less than 4 gb. I wanna find the solution before i factory reset my z10. I don't like to have to install all those apps again.

MaxMem was a tool that could "free up space" in OS's 4.2 to 6.0. It hasn't been updated since sometime in 2008. There is no BB10 version.

BLACKBERRY Z10 PROBLEMS

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