BlackBerry Z10 prompting to turn off itself! help!

Guys, I'm using a BlackBerry Z10 STL 100-2. There's a weird thing happened with my phone lately. sometimes, when I'm trying to lock the phone, my Device recognizes it like I'm holding the power button, and prompting to turn off, but I'm not, i just clicked the power button, i didn't hold the power button. Clearly, I'm not happy, especially when I'm in a meeting, my device always switched off. Help guys? what should i do? 

Not sure. Could be a fault with the button. I don't know if moisture could cause it, but it's a thought.
There is at least one thread the same or similar. You will find detailed it, and any others, if you search. I don't remember any fix being posted.
If you think moisture could be a possibility, you need to remove the battery and dry the device.
Also take stock of any apps that customize functionality. Delete and test.
Lastly, you could reset to factory, or even do a clean OS install. And test. My suspicion is the button. An OS reinstall will rule out software.
- Ira

Similar Messages

  • Wifi turn off itself randomly

    Hello everybody
    I have a problem with my Macbook Pro
    This is my Information:
    Macbook Pro Mid 2010 MC374
    16gb RAM
    WD Blue 500gb
    OS X 10.9.1
    My wifi randomly turn off itself. The wifi icon on menu bar still having full signal, when i go to System Preference -> Network, Wifi show OFF. Try to Press Turn on Wifi nothing happen. After press, the wifi icon on menu bar have no signal (Turn off icon)
    The only way to turn on the wifi again is restart the machine
    I try a lot of method:
    Reset NVRAM
    Reset SMC
    Install clean OS
    Downgrade to 10.8
    It help for some days, affter that, it happen again
    Any one have the same problem?
    Can any one fix it?
    It don't like "No Wifi installed" problem
    Sorrry about my English because I'm from Vietnam
    Thank you

    Do you have stamina mode turned on? you also may want to consider a software repair as you may have an app causing this issue
    For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled.   Richard P. Feynman

  • Iphone 5 turns off itself

    Hello, i have an iphone 5 and it turns off itself. happened many times since i got it replaced from apple bar. i tried to re install the software but still no solution. any idea what can be wrong?

    Mine it's the same! Did you solve this already? Right before it turns off, it has a fade away screen or shows stripes! Then automatically turns back on! Now this problem happens more often!
    I've reboot the iphone and restore it but still does the same.
    How can I resolve this please?
    Thanks!

  • In ipad3 Facebook turn off itself while using

    I have iPad 3, while using Facebook app, the turn off itself while using, I have to restart it again, but agin and again it turns off.
    I dont know why????
    Any suggestions

    Try a Reset [Hold the Home and Sleep/Wake buttons down together for 10 seconds or so (until the Apple logo appears) and then release. When the screen goes blank then power ON again in the normal way.] It is 'appsolutely' safe!

  • IPhone4 keeps turning off itself

    I don't know what trigger this. my iphone4 is previously on iOS 5.0.1 and it keeps turning off itself.
    but when i plug it to the power, the phone turns on, BUT when i pull the plug off it turns itselff off.
    it's like the phone has no power left.
    yesterday i connect my "dead" iphone4 to itunes and enter the recovery mode and restore it to the newest firmware (5.1.1) but still the same problem happened.
    anyone could tell me what should i do ?

    Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new).  If all of these troubleshooting steps have been done and the issue still occurs it is time to take the device to Apple for evaluation.

  • Ipod turns off itself ( full battery)

    Hi
    My ipod turns off itself every 20-30 minitues..because "no battery power" (its fully charged, really). It works again if I turn it on. What's wrong with my ipod?
    Thanks
    ipod mini   Windows XP  

    It may be that the battery needs replacing. You shouldn't rely on the battery meter, it's well known for being inaccurate.
    Try this test, and if it's a poor performance, get the battery replaced (especially if it's still under warranty).
    How to accurately determine your iPod battery life.

  • My touchscreen on my 4s isn't working.  I can't "slide to unlock" and when I try to turn my phone off I can't "slide to turn off".  HELP!!

    My touchscreen on my 4s isn't working.  I can't "slide to unlock" and when I try to turn my phone off I can't "slide to turn off".  HELP!!

    I am making the assumption - based on the "tags" in your description - that you do not have sounds in apps, games and things like that - but you can hear sound when you use the music app. ......
    If you lose sounds for keyboard clicks, games or other apps, email notifications and other notifications, system sounds have been muted.
    System sounds can be muted and controlled two different ways. The screen lock rotation can be controlled in the same manner as well.
    Settings>General>Use Side Switch to: Mute System sounds. If this option is selected, the switch on the side of the iPad above the volume rocker will mute system sounds.
    If you choose Lock Screen Rotation, then the switch locks the screen. If the screen is locked, you will see a lock icon in the upper right corner next to the battery indicator gauge.
    If you have the side switch set to lock screen rotation then the system sound control is in the task bar. Double tap the home button and in the task bar at the bottom, swipe all the way to the right. The speaker icon is all the way to the left. Tap on it and system sounds will return.
    If you have the side switch set to mute system sounds, then the screen lock rotation can be accessed via the task bar in the same manner as described above.
    This support article from Apple explains how the side switch works.
    http://support.apple.com/kb/HT4085

  • HT201210 My iphone was updating to IOS6, then I thought by turning off my iphon it will cancel the update. It did, but now it keeps turning on but not compleely only until the apple sign shows up then turns off. Help please!

    My iphone was updating to IOS6 from IOS5, then I thought by turning off my iphone it will cancel the update. It did, but now it keeps turning on but not compleely only until the apple sign shows up then turns off. Help please!

    You will have to try putting it in DFU mode and allowing it to update. Once it has begun, you can't stop it.

  • Imac turns off itself

    I just bought my iMac 27'inch 2.7GHz Quad-Core Intel Core i5 and occasionally it turns off itself, i have checked the PCU and it is fine, not sure if there is a deficiency in this particular machine. Please advise.
    Thanks.

    You have 90 days of free AppleCare, time to give them a call. The phone number is located in your owners manual.

  • HT4061 I had my front screen replaced. Now nothing shows up on the screen, as if the phone was turned off. Help, please.

    I had my front screen replaced. Now nothing shows up on the screen, as if the phone was turned off. Help, please.

    Replaced where?  If it was done by anyone other than Apple the warranty has been voided.
    Regardless, the screen replacement was obviously not successful.  Take the device back to whomever replaced the screen and address the issue with them.

  • CANT PLAY, PAUSE, OR TURN OFF! HELP!!!!!

    EVERY TIME I HIT THE PLAY PAUSE BUTTON, IT SKIPS TO THE NEXT SONG. THEREFORE I CANT TURN OFF MY IPOD VIDEO. 30G. I ALWAYS HAVE TO TAKE MY HEADPHONES OUT THEN LET IT TURN OFF BY ITSELF. PLEASE HELP!!!!!!!!!!

    Welcome to Apple Discussions!
    PLEASE DO NOT POST IN CAPS
    Try these...
    Resetting Your iPod
    Restoring Your iPod
    btabz

  • HT201401 Brand new  I-phone 4s (32Gb) turning off itself.

    I bought a month ago a brand new  I-phone 4s (32Gb) . Two weeks later it turn itself off while the battery was around 60% full. I was told from the shop that sold me the phone that this is very common issue with i-phones!!! They turn it on by pressing the task button for 10sec. A week later it turn off again while the battery was more than 50% full. Now is off and is not turning on even if i pressed the task button for 10sec. I am planning to visit the shop tommorrow and ask for a replacement but i am afraid they will telll me the same nonsense. I have talked to more than a dozen i-phone 4s owners and the told me that they never experience such an issue. I need a solid answer to support my claim for replacement.

    Hi latadaha,
    Welcome to Apple Support Communities.
    You may find these pages helpful for troubleshooting your iPhone:
    iPhone Assistant
    http://www.apple.com/support/iphone/troubleshooting/
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/TS2802
    Best,
    Jeremy

  • Lenovo T61 Turning OFF Itself

    Hey All,
     I have a lenovo T61 laptop. I bought this around 2 years back. The problem I am facing now is the laptop tuns off itself. Do you know any known reasons for this. When I see the bottom of the laptop when it switch off its hot. Dont know if it is because of this. Please let me know if you guys have faced this before. Thanks for your help!

    Hi,
    I had the exact same problem on my T61P which thankfully was quite simple to fix!
    I tried TPFanControl and whilst it helped (i.e. I could see when my machine was getting too hot and was about to turn itself off so I could stop loading the CPU/GPU and let it cool again) it did not solve the problem, TPFanControl 'helps' control the internal temperature by better control of the system fans but does not solve the cause of the problem - overheating.
    After doing some research, the problem was most likely the CPU cooling fins and fan full of muck and or the thermal grease on the CPU and GPU needing replacing, so, took about 15 minutes to strip the fan and cooling out, clean and re-apply thermal grease.  End result - no overheating and no turning off!  The service manuals are readily available showing you exactly where the screws etc are located to make the job easy!
    Fixed.
    Check out my web blog - http://www.mikesouthby.co.uk

  • Turning on Airplay and then it turns off itself

    so just a few hours ago, I downloaded 'real racing 2' and want to play it on my apple tv (i'm using it with an iphone 4s/ios5). i have used airplay mirroring with it a few times and and never had any issues (for the most part, non-gaming apps).
    at first it seemed to work with the game but then suddenly it didn't. i went to check if airplay is switch on but it's not anymore. so i try to switch it back on but it doesn't allow me and switches back to the iphone by itself. even if i set airplay mirroring on it does the same.
    after waiting for a little bit and did two restarts with the phone (regular and hard restart), i tried and it works. the game worked ok at first then suddenly it lagged so much that airplay switch off and the game went back to the screen. i tried to turn it back on while in the game but it switches off automatically...
    so i tap the home button, try to turn on airplay from the home and it works. but after a few seconds, it turns off by itself again.
    so now i'm a bit confuse what exactly is the problem... is it my router or apple tv or an iphone 4s problem?
    any help would be great, thanks.

    Screensaver will disconnect it. Although this did not used to happen.
    by the way posting technical problems on appme discussion orum's result in an apple moderator telling you that nobody from Apple reads these forms which is of course self-contradictory, I don't nobody believes it, because there is not a forum on the planet that does not have moderators. but don't answer them back because every time I do they ban me.
    Apole discussion forums are the only forums on planet, that are spotlessly clean, but have no moderators reading..
    hahah who is stupid? Not us users.. We don't believe impossible claims.

  • BlackBerry Z10 won't turn on and red led blinks 4 times

    Hi all,
    Yesterday my BlackBerry Z10 suddently turned off, I turned it on again and it worked fine for a few minutes (battery was around 90% full), then it turned off again and I couldn't turn it on anymore! The red led is blinking 4 times with a 3 seconds interval between each 4 blinks sequence. I tried to charge the battery, connect it to the computer, turn it on without the battery (with charger on), with no success. Sometimes, it shows the BlackBerry logo, or even the logo with the % loading, but then it turns off in the middle of the process, on random percentages.
    Does anyone know what happened to the phone and how to solve this issue?
    Thanks!
    V

    Mine keeps turning off... I called them and they told me to send the phone to Blackberry by mail to check what's wrong and that when the phone gets there, they do a complete evaluation and in 30 days they send the phone back... In other words, I have to buy another phone! Blackberry assistance is useless...

Maybe you are looking for