BlackBerry Z10 randomly turning on by itself

Hello everyone,
I have 2 BlackBerry Z10 phones experiencing a weird issue; randomly, the phones will turn on by themselves when they are powered off. This issue has been happening since 10.2.1, and is still occurring on 10.3.1. I have not noticed any event that would cause this to occur. I will have the phone powered off and then notice all of a sudden that it is turned on and looking at the boot time it could be a time when no one could have turned it on. The fact that this is happening on 2 Z10s is concerning me and I wish to know if this issue has happened to anyone else. Both phones are out of warranty so replacing them is out of the question. I have also factory defaulted both phones in an attempt to resolve this, but to no avail. Mind you the issue is a minor annoyance, I would still like to get to the bottom of this.
Thanks for any help!

The only suspicion I have is that you have an alarm or a reminder set. I haven't looked at this since my BBOS days, and I don't know if the BB10 OS does the same thing. But should be easy to test. If that isn't it then I don't know.
- Ira

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Blackberry Z10 getting turned-off on 15-17% battery level

I have been using Blackberry Z10 for 2-3 month without any problem,but suddenly my mobile is getting turned-off every time its battery level reaches around 15%.
Suggest any solution to this problem.

Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs. If that does not help, then redo the process, but this time increase the wait time in step 4 to 2 hours, and perhaps as long as 4-5 hours.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Z10 randomly turns off

Hello,
My z10 turns off it self unexpectedly from time to time, it turns off like once a week which is weird can someone help ?

The next thing I'd do is to upgrade from 10.2.0.424 to 10.2.0.429 or better yet to the leaked 10.2.1.1055 or 10.2.1.1925 OS.
Then, if the issue ceases, you know it was a software bug that has been fixed.
If it persists, we can pursue other options then.
I'll say that as much as I've seen issues reported in this and other forums, the one you report is not very prevelant and my personal opinion is that if an OS upgrade does not fix it, try placing a small folded piece of paper or busines card over the battery and placing the battery cover back on. If that fixes it...then it's just a misformed battery connection.
Likewise, knowing what third party or sideloaded Android apps installed would help, and removing/rebooting might help narrow down the culprit.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BLACKBERRY Z10 RANDOMLY RESTARTS MORE THAN 5 TIMES REAPEATEDLY

My bb z10, shuts down and restarts continously, i cannot make calls or even contact anyone. The only way this stops for a few minutes is to pull out the battery.
i have used the bb phone for years and was way too excited, when i purchased the z10. Now I wish i had my old phone.
please help my os is the recent version and my network provider is Mobilicity.

Reload OS
Open BlackBerry Link.
Connect the BlackBerry 10 smartphone via USB.
At the bottom of the BlackBerry Link window, click the computer tab.
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Under Reload Device Software, select Reload.
Follow the on-screen instructions.
Note: To download available updates and to stay up-to-date on release dates, visit www.blackberry.com/blackberrylink.

Blackberry z10 suddenly turned off help!

Hello.
O had never had a problem with my phone, I have it for less than a year or so. It always worked really well until... it turned off and never on again. I tried to charge it but not even the red LED appears. Is there a way to reboot it or something??
I feel hopeless. I bought it in US through amazon but live in Argentina!!

Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Z10 wont turn on

Hi,
I upgraded today and asked my service provider to transfer my data to the new phone, in that time my blackberry went of and now it doesn't want to restart, not even on blackberry link, it doesn't even give me a red light if I try to push the start button, what should I do as all my personal data is still on the blackberry and dont want to lose my info.

Plug it into a wall charger for a couple hours.
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Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
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Blackberry z10 turning off automatically

my blackberry z10 is turning off automatically every day 1-2 times, i have also factory reset it still the problem is same.
what should i do?????

Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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Go to Solution.

Fold a small piece of paper and wedge it along the top edge of the battery (the top, opposite the end with the contacts). See the image below where the red arrows are.
Try that a few days and see if the restarting persists.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BlackBerry Z10 randomly turning on by itself

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