Blackberry z10 screen

Hello blackberry! first off, just wanted to tell you how much i support you guys. I've had numerous blackberries throughout the years and i've even got others to support you haha. This latest release of the blackberry z10 is absolutely amazing! i love the os, the phone...it's perfect. So heres my issue. I recently bought your phone (not from my phone company so no warranty), and i got a screen protector to help prevent the need of the warranty. I put the screen protector on and this HUGE white and black blob appeared. I took the protector off and the black went away and most of the white did as well. However, there is now a bit of the white covering the screen that refuses to leave. It is VERY worrisome and i dont know what to do or how to go about fixing it. i've rebooted the phone, i've taken the battery out and left it, i've left it in rice for an expended period of time..but nothing. It appears as though this white is behind the screen because all of the writing and stuff goes overtop of it. Attached you'll find a pic of what i'm talking about. What do i do and please oh please tell me you can help out a poor broke student fix his favorite phone in the whole world! lol. I look forward to your response.

I can see the image fine.
Is the crescent shaped white blobs in the center of the screen?
I've not seen that before and I am afraid if you don't have a warranty, you're stuck.
Why don't you have any warranty?
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Similar Messages

BlackBerry Z10 - Screen / Device Lock Shortcut

Hi all,
Can someone advise how to create “Screen Lock / Device Lock” shortcut on Z10 desktop, please?
All older BB OS (5,x, 6.x, 7.x) has been always nice lock icon to lock device. In Z10 I have to hold and release hardware button and touch screen to lock it. This is very uncomfortable and long lasting.
Thanks
Quido
8310 @ 5.0 -> 9700 @ 6.0 -> 9900 @ 7.1 -> Z10 @ 10.3.1
T-Mobile CZ, BES

dax_karthikeyanbb wrote:
Well sanders,thank you for the response .But what I need is, I need to hide the event list!not the notification?
Then, can you explain what it is because I do not understand. The instructions I offered above will remove events listed from the lock screen.
dax_karthikeyanbb wrote:
Smiley,just like switching from normal keyboard(i e while adding a Line note in screen)
Yes, explained above.
dax_karthikeyanbb wrote:
could you even suggest me on how to download videos from YouTube, some must have apps for BlackBerry?
Try the third party app, I think named SuperTube or Downtube in app world
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Blackberry Z10 Black Screen Of Death

I have been an avid Blackberry supporter for many years. I started with the pearl flip, 9800, 9810, bold, and now I just bought a gently used, less than a year old, Blackberry Z10. I unlocked it and put it on with Koodo, and it was an awesome cell phone/ business tool. Until last night. It black screened on me, and now won't do anything, at all. I've tried a soft reset, nothing. I've tried a hard reset, nothing. I've tried switching batteries, nothing. I can't access it through Blackberry Link, can't do a **bleep** thing with it at all. No, I didn't drop it. No, it didn't get wet. The thing worked awesome until it just up and died. I've read up on this, and apparantly this isn't an uncommon issue. What's the fix here guys. I'm kinda feeling jaded for being such a Blackberry supporter after all these years. I need a solution.

As crazy as this sounds, it works. I got my phone going after using this procedure.sdgardne wrote:
OK, so we don't know if you received an update or not...OK.
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):With the battery inside, connect your BB to the wall chargerLeave it alone for 2 hours, no matter what the LED or the display doesRemove the batteryWait 15 minutesInsert the batteryWait another 2 hours, no matter what the LED or the display doesThis has been known to "kick start" some BBs. If it does not help, please try again but increase the step 4 wait time to 2 hours, and perhaps as long as 4-5 hours.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:Obtain an known good and already fully charged additional battery...use it in your BB and see what happensObtain access to a known good and identical BB...use your battery in it and see what happensThe results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "known good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. It is also impossible to know if the other battery you tried was fully functional or also dead for some reason or another. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!

Frozen Boot Up Screen On Blackberry Z10

I have a blackberry Z10 Smartphone STL100-1, which is about 4 months old. Two days back I had switched it off and when I tried switching it ON it was stuck at the boot screen.
It was stuck in that mode for hours, yet it could not boot. Whenever I tried to restart , my phone met the same fate.Another thing -- I cannot switch off my phone, whenever I do that it just restarts and gets stuck in the boot screen and continues to be in that state until it drains it's battery completely.So the only way to switch off my phone is by doing a battery pull.The last software update was done about few weeks back from the mobile itself.
I looked up the internet for a solution and the most common solution was to go for a software update.Blackberry link does not recognize my device after this boot problem, hence I went for the update from the web, using Internet Explorer . The update started but could not complete and gave the following error message-- "There was an error updating your software".I tried to update it a few more times but that was of no use.
It would be great if anyone can post a possible solution to this problem.I would like to love to have my phone working again.
Solved!
Go to Solution.

Hi and Welcome to the Community!
Given what you describe, I would recommend that you use an AutoLoader to attempt to force an OS reload onto your device. Refer:
http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-OS10-devices-using...
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Dust under the screen's Blackberry Z10

Hi, I'm from Vietnam, I owned a Blackberry Z10 STL - 003 AT&T. Last week, I found a tiny little black/grey spot on the screen. At first I tried to ignore it, but i can't, It annoys me. What should i do ?, please help me !

Also you may like to edit your first post and remove the personal information, it's never a good idea to publish details like this.
If you've been helped click on , if you've been saved buy the app.
Developer of stokLocker, Sympatico and Super Sentences.

Why my Blackberry Z10 dont have start screen??

After wipe blackberry Z10, my phone start with logo then go straight Home Screen. It dont have beginning screen for choosing langues or test tough left right ....like other Z10?
Anyone help me?
Rgds/

Recently, the Yahoo Toolbar and the Babylon extension have been reported to cause that problem. They seem to overlap invisibly over the top of the web page display. If you have either or both, uninstall or disable them/it, or see if an update is available that solves the problem.
*See --> http://support.mozilla.com/en-US/kb/Uninstalling+add-ons
*See --> http://support.mozilla.com/en-US/kb/Cannot%20uninstall%20an%20add-on
*See --> http://kb.mozillazine.org/Uninstalling_toolbars
'''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''
Not related to your question, but...
You may need to update some plug-ins. Check your plug-ins and update as necessary:
*Plug-in check --> http://www.mozilla.org/en-US/plugincheck/
*'''''Adobe Shockwave for Director Netscape plug-in''''': [https://support.mozilla.org/en-US/kb/Using%20the%20Shockwave%20plugin%20with%20Firefox#w_installing-shockwave Installing ('''''or Updating''''') the Shockwave plugin with Firefox]
*'''''Adobe PDF Plug-In For Firefox and Netscape''''': [https://support.mozilla.org/en-US/kb/Using%20the%20Adobe%20Reader%20plugin%20with%20Firefox#w_installing-and-updating-adobe-reader Installing/Updating Adobe Reader in Firefox]
*'''''Shockwave Flash''''' (Adobe Flash or Flash): [https://support.mozilla.org/en-US/kb/Managing%20the%20Flash%20plugin#w_updating-flash Updating Flash in Firefox]
*Next Generation Java Plug-in for Mozilla browsers: [https://support.mozilla.org/en-US/kb/Using%20the%20Java%20plugin%20with%20Firefox#w_installing-or-updating-java Installing or Updating Java in Firefox]

Must-know BlackBerry Z10 and BlackBerry 10 tips and tricks

Check out the following must-know BlackBerry Z10 and BlackBerry 10 tips and tricks to get the most out of your new BlackBerry 10 smartphone.
1) BlackBerry 10's Built-In Screen Shot Feature
Capturing a screen shot on a BlackBerry 10 device is simple. Just hold both the volume up and volume down keys simultaneously for a couple of seconds until you hear a shutter sound. Screen shots are saved to your BlackBerry 10 camera gallery.
2) Volume Up/Down Keys as Media Controls
You can use your BlackBerry 10 device's volume up and volume down keys to skip through songs in your music librery. To enable this feature, open your BlackBerry 10 Settings by dragging down from the top of your display while on your Active Frames screen or a home screen panel. Choose Settings from the dropdown menu and click System Volume. On the following page, slide the Music Shortcuts button to the On position.
3) Volume Up/Down Keys and the BlackBerry 10 Camera
You simply tap your BlackBerry Z10's display with the camera or video camera open to snap an image or start recording a video clip. But it's sometimes easier to use the volume keys. Just tap the volume up or volume down keys with the camera open to snap and image. And you can also use these keys to start and stop video capture when your camera's video mode is enabled.
4) Instantly Launch Voice Control
The BlackBerry Z10 can initiate lots of different actions based on voice commands thanks to its Voice Control app. And you can instantly launch Voice Control by holding your device's mute key for a couple of seconds.
5) Launch BlackBerry Camera from Lock Screen
BlackBerry 10 lets you quickly launch your camera application from its lock screen, a feature that can be valuable when you want to take spur-of-the-moment shots. A camera icon appears in the bottom-right corner of the locked display screen, and you can hold it for a couple of seconds to launch the camera app.
6) Advanced BlackBerry Hub Inbox Controls
The BlackBerry Hub is the central inbox for all of you various BlackBerry 10 application notifications and messages. You can access basic Hub controls by clicking the Menu key at the bottom right of your Hub screen. (The Menu key looks like three dots stacked on top of each other.) But you can also access some advanced BlackBerry Hub controls from the date bars that appear in the inbox stream at the start of each new day.
Just hold a finger on a date bar to bring up controls that let you skip to the start of the past day, the start of the next day, jump to the top of the BlackBerry Hub, jump to the bottom of your BlackBerry Hub or mark all prior messages as read.
7) Speedy BlackBerry 10 Navigation
The BlackBerry 10 OS can be broken down into three main components: The BlackBerry Hub; the Active Frames screen; and your application panels. You can do navigation through these components using a basic set of swipes and gestures. But you can also use the tiny slider tray that appears at the bottom of the Active Frames screen and all of your home panels. Just tap a specific panel in the slide to navigate directly to that panel without scrolling. Touch the Active Frames square, which is composed of four smaller squares, to jump directly to your active apps page. Or tap the Hub button, which looks like three horizontal lines on top of each other, to navigate right to the Hub.
8) See Your Battery Life Status as a Percentage
The BlackBerry 10 OS does not currently allow you to set your battery-status indicator to show a specific percentage, only a battery icon. But you can check your device's hardware settings for a more specific battery status. Just open your device's Settings by sliding down from the top of your Active Frames or application-panel screen and choose Settings from the dropdown menu. Then click About. On the following screen, change the Category menu from General to Hardware. You'll see a battery percentage listed in the Hardware information.
9) BlackBerry 10 Boot Status as a Percentage
Whenever you restart or power up your BlackBerry 10 devices, a BlackBerry logo appears with a status bar that encircles it. The status bar shows you start-up progress, but you can also view that progress as a percentage number. Just hold your finger anywhere on the BlackBerry logo and a progress percentage appears.
10) BlackBerry Z10 Keyboard Tips, Tricks and Shortcuts
You can type special characters using the BlackBerry 10 virtual keyboard by holding your finger on top of a letter with associated special characters (e, a, i, o, u, y, etc.), and then sliding your finger over to the character of your choice.
Quickly sliding your finger downward from the top of your keyboard to its bottom cycles through the number and character screens so you don't have to tap the number/character screens button, which can slow down typing.
And you can delete an entire word instead of just individual letters by swiping leftward from the backspace key toward the center of your keyboard.
Click Her to know more

This could of been posted by JSanders already in his thread!
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BlackBerry Z10, so many frustrating issues

I have been using my Blackberry Z10 for 4 months. I still have so many issues that don't work like I would like, and I know if there is something that can fix them. There is a list, for sure there are more that I don't remember right now.
Battery: it never arrives to low charge before turning off. Close to 35-30% it goes to sleep. I tried some of the solutions I´ve read (full charge after taking out battery, reset, etc) but nothing worked.
Two times blocked: Since last OS update, I unlock the phone with my key and some seconds later another screen asks me to put the key again. It doesn't happen always, but very frequently.
GPS and tracking: I downloaded every app for tracking gps, like Endomondo, Runkeeper, etc, and no one works. It is always "searching for satellites". Sometimes, in an hour, it gets the satellites for e few seconds. I downloaded GPS Status, as mentioned in other forums, and it works. But not the other apps.
Transferring files: When I connect it to the computer and want to transfer files from internal memory or the microSD card, it looses connectivity while transferring. I have to move files to the SDcard, then take it out and transfer them in the SDcard reader in the computer.
Music stops while playing: very frequently music makes very little pauses during the play. I hate that when I play music. I kill all the tasks, so the only thing running is the Music, but it is not solved.
Wrong words learned: when you make a mistake and type wrongly a word, it remembers it and suggest it up to the end. For example: it seems I once wrote "Germn" instead of "Germán". So I type G+e and it suggest me "Germn", then I type the r, and continues suggesting "Germn". I hate that.
Automatic message in the mail account: I must turn off the Automatic message "Sent from my smartphone..." every few hours. It goes back to on and put that message again...
Any idea of possible solutions?
Thanks,
Martín

If you had one or two issues, I'd suggest tackling them individually but because you're experiencing issues at this level, your OS should be looked at.
What OS are you currently running? To find this out, swipe down and select Settings>(Category - OS) and give us the OS version.
Cheers.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

BlackBerry Z10

Purchase your BlackBerry Z10 with the new BlackBerry 10 operating system today at Best Buy! The BlackBerry Z10 features a gorgeous 4.2” display (1208x768 resolution) 356 ppi. An 8MP rear camera with capability to shoot 1080p video. A 1.5GHz dual-core processor, 2GB of RAM, 16GB of internal storage and an expandable memory card slot. MicroHDMI port for presentations and of course it’s 4G LTE ready. Learn more about the BlackBerry Z10 here http://bbyurl.us/zy8
Here are some sweet BlackBerry 10 features:
BlackBerry Balance: Switch between personal and enterprise profiles at the flick of a finger, so you can carry one phone instead of a personal and business phone. The enterprise profile lets users securely access the enterprise’s network and access only those apps approved by the enterprise, while the personal profile runs simultaneously.
BlackBerry Flow: Move seamlessly from app to app and feature to feature by swiping, making it unnecessary to go to the home screen to switch apps.
BlackBerry Peak: Push an app to one side to view the content of the BlackBerry Hub, which aggregates incoming messages from email, social networks, etc. into one screen view.
BlackBerry ScreenShare: Those using BlackBerry’s IM service can switch to a video call by swiping, and the ScreenShare feature lets users share what’s on their screen — from pictures to PowerPoint presentations — with other BlackBerry 10 users, with the presenter in control of what appears on other phones’ screens.
BlackBerry Remember: Toss documents, emails, web links and the like into the same folder for future reference.
Time Shift: Captures a person’s image over a few milliseconds so the user can choose the best shot.
AT&T: Available for purchase at your local Best Buy and Best Buy Mobile stores or BestBuy.com today! http://bbyurl.us/ATTZ10
Verizon: Available for purchase at your local Best Buy and Best Buy Mobile stores today and on BestBuy.com. Available in Black or White! http://bbyurl.us/67q
T-Mobile: Purchase at your local Best Buy or Best Buy Mobile store for instant ship or on BestBuy.com today! http://bbyurl.us/b71
Jesus|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Backup/Restore:
http://www.blackberry.com/btsc/KB33526
Security Wipe:
http://www.blackberry.com/btsc/KB33591
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2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Wipe data blackberry Z10

i'm just wipe my data in blackberry Z10, after it finish and start to loading with blackberry icon, after it finish too, my screen just black and nothing happen, im already wait for it, what should i do? can you help me

I know there is a language barrier here.
After you power up the device and the screen goes black, is the device ON or OFF?
What happens if you use your finger to SWIPE UP on the screen?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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My BlackBerry z10 delete after every restart

After I installed os 10.3.1.1865 into my blackberry z10 stl-3, it's resets after every restart or the battery drains, all my apps, settings, documents will be done...
please what can i do?

Hi @man605
Can you confirm that running this tool produces The fix is not applicable to this device?
Assuming that's the case, if possible can you please reproduce this issue can capture two sets of logs for me?
To do this complete the steps below.
Log Set #1 - Before restarting
Restart your device
Within 5 minutes of restarting, create a new document using Docs to Go
Open the Help app
Swipe down from the top of the screen, tap Create Report
Tap Save Log Snapshot
If prompted to upload logs, tap No
Log Set #2 - After restarting
Restart your device
Within 5 minutes of restarting, verify the file created using Docs to Go was removed
Open the Help app
Swipe down from the top of the screen, tap Create Report
Tap Save Log Snapshot
If prompted to upload logs, tap No
After completing these steps, open File Manager and browse to documents\logs.
Within two files will appear along the lines of bbswltlog<date>.zip. Tap and hold each file followed by tapping Share
Select your email address and send the log files to supportforums[at]blackberry.com with the subject Attn Ty; Logs from man605
When you send your email, please include your device PIN as well. Thanks!
Did someone help you? Click Like! Did a post solve your issue? Click Accept as Solution!
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Blackberry Z10 saving and uploading issue

I got my blackberry a week ago, and I haven't been able to save files from the browser. When I click save, it doesn't do anything. I can't upload files to facebook or bbm straight from in the app either, I have to share them. I can only save images straight from the facebook app, and if I try to save while in the browser, nothing happens. This also happens when I'm trying to save other files such as applications.
Any help would be appreciated

vikasnrsaini wrote:
Team,
I've purchased a new Blackberry Z10 battery and charging bundle. But when i'm connecting it to my phone:
1. It displays message - "To charge you device faster, use the charger that came with this device".
2. The battery charging icon on the top left of the main screen is showing a red warning sign.
3. Phone battery is not charging at all.
Model: BlackBerry Z10
Model Number: STL100-1
Software Release: 10.2.1.537
OS Version: 10.2.1.1925
Build ID: 648923
Please suggest what can be the issue and how to resolve this problem.
Regards,
Vikas Saini
If its a genuine Blackberry battery and charger, get a replacement, if its a generic then get your money back.

Wanting to switch to Blackberry Z10: Smart or not?

I am currently using a Casio Commando, and am not happy with it. It does a multitude of weird things almost like it's haunted. I won't elaborate on them, but needless to say it's time for a change.
My main interest is the new Blackberry Z10, but being fair I have considered I phones (4, 4S, 5) and Motorola android phones too. Of course reading the reviews is helpful, and sometimes confusing but, all in all I still think I want to go with the Blackberry Z10.
My Question to all of you readers is: CAN YOU GIVE ME REASONS TO BUY IT, OR NOT TO BUY IT?
I am hoping this will not be as a review, but just plain facts and honesty on each of your opinions...
Thanks, Anxiously awaiting !!!

I'm in the same boat as you. I've been looking at different phones for a while now and have it down to the z10 and the upcoming Lumia 928, which is Verizon's version on the Lumia 920. If you haven't checked it out, do so. It's an awesome phone. Verizon's version will be thinner and have a couple of improvements. The Lumia 928 should be revealed in about a week, and hopefully debut on Verizon this month.
I also considered the Note 2, but my wife has an s3 and I'm not too sold on it. There's also the galaxy s4 to consider, coming out on May 30th.
The z10 looks awesome, though. I've played with it at stores and it's really smooth. The browser is awesome(and I've tried them all.) I've read tons of reviews, check out posts, heard pros and cons, and the only thing that most people seem to not like is the lack of apps. Some don't think the camera is up to par with the latest devices. Some don't like Verizon's slow updates on the device. And of course a few want a 1080p screen and a quad-core processor, but the screen seems great and from what I've read it really doesn't need that powerful of a processor(the iphone 5 seems to be doing just fine on a dual-core one.)
I say get it now(you have two weeks in which to return it) or wait for the Lumia 928 or s4. Or just check out those three phones in reviews and pick which one you think suits you best.
I'm (im)patiently awaiting the Lumia 928, but am very close to just getting the Blackberry Z10.

Blackberry Z10 became extremely slow after OS update to version 10.3.1.2243

Hi,
My Blackberry Z10 became extremely slow after OS update to version 10.3.1.2243. For example it sends text message 10-15 seconds after send button has been hit.
Can not answer the phone when a caller is calling (answer slide interface is unrespnsovie), if I want to launch any application screen turns black and nothing happens, etc.
Does anyone experience similar issues?
Thank you.
Michal.

Hi and Welcome to the Community!
A quick read of this site will answer your final question quite clearly. The "fix" depends on several factors, but given what you describe I recommend you immediately update, via AutoLoader, to the most recent version (.2582)...some of the prior versions contain some particularly challenging issues, which are reported to be fixed in this version.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Error Reloading BlackBerry Z10 OS using BB Link

Hello There,
I saw my Blackberry Z10 in the boot screen today morning. I think it might have restarted it after an auto update which I am not sure about. It was in the boot screen nearly fro an hour and it never booted. I tried all possible ways of resetting processes using the latest updated blackberry link. When I select the reload device software option from preference, It tells me that I have to install an update of Blackberry Desktop Software. It starts downloading the desktop software.c After some time it gives a message that There was an error downloading th software update and to try after sometimes. I tried 5 times with an interval of half an hour in between. It is not working. Please help me in resetting my mobile....

Help, I am facing this this exact scenario, Z10 stuck on 100% boot screen, can't reload using blackberry link, says I need to update and then says error in update.
Anyone found a solution?

Blackberry z10 screen

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