Blackberry Z10 Sudden Death Syndrome

For some inexplicable reason my Blackberry Z10 has died after a short life of three weeks. It was a quiet passing. She was working fine this morning faithfully taking calls, sending e-mails and reading text messages. And then she just went to sleep and never woke up. Reinforcements are on the way; however I remain phoneless for the next three to five business days.
Three to five business days later…
Newly “certified refurbished” Blackberry Z10 from Verizon arrived then it died. This time death came about two weeks. She was working awesome receiving texts and checking mail and then she was gone. She died fully charged with no history of dropping or having been coffee’d.
All attempts at resuscitation were unsuccessful (e.g., removing battery, tethering to computer to force software reload with or without battery, switching battery, removing memory card, removing SIM card, checking that the white stickers weren’t pink, begging and pleading , crying, etc.)
I believe that there is a defect in the phone. I think that they should be recalled and replaced with new non-refurbished phones. IMHO.
In lieu of flowers please send chocolate.

Ofer_Ronen wrote:
This is not a case of reboots
It is totally dead even the PC dont recognise it so restore is no option
Ofer
Ofer, please don't double post and cross post. Once is enough to deal with your issue in one thread.
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BlackBerry Z10 sudden mother board dead... really dissapointed

My blackberry Z10 suddently went dead (no power) and according to the repair center the mother board IC to be replaced but in Sri Lanka there is no dealer for Blackberry so it cannot be done locally. So through one of my friends i sent the phone to India but according to them should replaced the mother board completely and the cost is very high which is around usd 200. i'm a blackberry user for morethan 7years and i purchased this phone from singapore through one of my friends and used only around 7/8 months.
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{REMOVED}
Mod Edit: Edited post to remove personal information to comply with the Community Guidelines and Terms and Conditions of Use

Replacing the motherboard IS a new device. It means a new PIN and that means new device. You could purchase a new Z10 on Shopblackberry.com for $299. I can't imagine a motherboard and labor to install it being any less than that. And then, what are you left with? A device almost a year old that you just dumped $300 into. Not worth it. That's why I suggest just replacing the device. You do what you need/want to do. That's my opinion.
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Blackberry z10 suddenly turned off help!

Hello.
O had never had a problem with my phone, I have it for less than a year or so. It always worked really well until... it turned off and never on again. I tried to charge it but not even the red LED appears. Is there a way to reboot it or something??
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Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Sudden Instrument Death Syndrome

I'm still on Logic Pro 7.1 and i experience SIDS a lot.
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Jdredge, SIDS or Sudden Instrument Death Syndrome is a famous Logic bug where an a softsynth will stop receiving midi signal. For example, if u have an EXS24 running on Inst 1 and u have a midi sequence for this on the arrange, it will suddenly go mute, u wont even be able to play the instrument from ur controller keyboard, its as if someone unplugged the virtual Midi cable!! Work around is to copy the sequence data and channel strip setting to another fresh track. The SIDS track once dead cannot be brought back to life, i end up deleting them from the arrange.
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As crazy as this sounds, it works. I got my phone going after using this procedure.sdgardne wrote:
OK, so we don't know if you received an update or not...OK.
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It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:Obtain an known good and already fully charged additional battery...use it in your BB and see what happensObtain access to a known good and identical BB...use your battery in it and see what happensThe results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "known good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. It is also impossible to know if the other battery you tried was fully functional or also dead for some reason or another. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
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Problems with AOL IMAP server connection on my BlackBerry Z10 STL100-3, and BB PlayBook 64GB WiFi

Problems with AOL IMAP server connection on my BlackBerry Z10 STL100-3, and BB PlayBook 64GB WiFi
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Hi, My connection to the AOL IMAP server has suddenly failed - Says "Not Connected" on Accounts page
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Go to Solution.

Yes! Same thing happened suddenly to my Z10 this morning. No AOL.

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Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs. If it fails, then redo it but increase the wait time in step 4 to 2 hours, and perhaps 4-5 hours.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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Go to Solution.

It's against the forum rules to link to possible pages that advocate loading of non-released OSs and actions that result in a possible loss of warranty, while the ones I am talking about are legally available if I post the link it will probably get removed anyway. It should be easy enough for you to search and find them yourself.
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BlackBerry Z10 randomly turning on by itself

Hello everyone,
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Thanks for any help!

The only suspicion I have is that you have an alarm or a reminder set. I haven't looked at this since my BBOS days, and I don't know if the BB10 OS does the same thing. But should be easy to test. If that isn't it then I don't know.
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BlackBerry Z10 camera not working....

Hi, I just bought a new BlackBerry Z10 mobile 2 months back,.. but suddenly the camera stopped working.... When ever i open the camera, there's a message displayed as " The Camera can't be started ". Can some one help me out of this...

Sorry it's against the forum guidelines, it's pretty clear if you search the forums from the site I mentioned.
Previous attempts to do so have quickly been removed.
I will mention that it possibly invalidates your warranty doing this and definitely does if you install a leaked OS in its entirety.
If you've been helped click on , if you've been saved buy the app.
Developer of stokLocker, Sympatico and Super Sentences.

Blackberry Z10 getting turned-off on 15-17% battery level

I have been using Blackberry Z10 for 2-3 month without any problem,but suddenly my mobile is getting turned-off every time its battery level reaches around 15%.
Suggest any solution to this problem.

Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs. If that does not help, then redo the process, but this time increase the wait time in step 4 to 2 hours, and perhaps as long as 4-5 hours.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry z10 hangs and restarts a lot

OS: Blackberry OS 10Model Z10
Model Number: STL100-3
Software Release: 10.1.0.273
I have also tried 10.1.0.1880 all problems remain same.
I am new user to the blackberry family.
I was very exited to use Blackberry Z10 but there are many small bugs in the phone.
I thought that they will get fixed after update but last night i updated phone with 10.1.0.273 but majority of bugs remain same with my case.
List of bugs.
Phone automatically restarts - High Issue
while i am typing message it hangs up suddenly and restarts automatically.
Phone heats up with out any operations and restarts.
Phone is having very less battery running time. ( this can be resolved by my self by changing the battery with high power battery. )
Please acknowledge me once you check this message.
Share me link if there is any portal / community is there which keeps update about the Z10 updates which are on going so that i can update my OS accordingly.

The rebooting issue is a known issue. 10.1.0.2342 was rumored to have fixed it but I haven't heard for sure what the consensus is.
When the phone heats up and battery takes a hit it usually means something is running in the background. Download an app called "Advanced App Manager" and run that and see if there any applications running that you can kill.
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Faulty Devices - Blackberry Z10

Our company recently renewed the corporate mobile phone contract with Maxis and we received Blackberry Z10 Smart Phones as free device for the plan that we signed up.
We received 58 units of Blackberry Z10 in June 2014, out of which to-date, several units (40%) have proven to be faulty and warranty claims were made. The claims were handled by IXSUN SDN BHD – Blackberry Service Centre at Tropicana City Mall.
The type of claims varies from hardware reset, faulty battery, keypad not working, system hang etc…
Our business is IT based and we depend a lot on the Smart Phone, accessing to e-mails and as 80% of our employees are Consultants, they should always be reachable on phone. The faulty devices cost the company additional expenses (admin costs – mileage and toll) and a waste of billable time. We are extremely disappointed and unhappy with the quality of device sent and demand that all the units be replaced with a new batch of devices – all 58 units in total.
We are also surprised with your Service Centre policy whereby no hardcopy is given as supporting document for the warranty claim. Only Acknowledgement Job Card is given and upon receiving the repaired phone, the form is retained by the Service Centre and for record, we are requested to take photo of the form instead!
Please find enclosed, copies of the photo shots taken of the forms, last batch of phones sent in for warranty claim last week.
This is a serious allegation and do revert with your solution to our problem within 14 days of the date of this letter, failing which we will cancel the corporate plan with Maxis and return all the phones back to you and seek monetary compensation for the breach of contract in furnishing faulty devices.
Should you have any queries, please contact Ms Sue at 03 56369016 ext 138 or 012 3242137.

This is a volunteer run forum we do not have anything to do with BB.

Must-know BlackBerry Z10 and BlackBerry 10 tips and tricks

Check out the following must-know BlackBerry Z10 and BlackBerry 10 tips and tricks to get the most out of your new BlackBerry 10 smartphone.
1) BlackBerry 10's Built-In Screen Shot Feature
Capturing a screen shot on a BlackBerry 10 device is simple. Just hold both the volume up and volume down keys simultaneously for a couple of seconds until you hear a shutter sound. Screen shots are saved to your BlackBerry 10 camera gallery.
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You can use your BlackBerry 10 device's volume up and volume down keys to skip through songs in your music librery. To enable this feature, open your BlackBerry 10 Settings by dragging down from the top of your display while on your Active Frames screen or a home screen panel. Choose Settings from the dropdown menu and click System Volume. On the following page, slide the Music Shortcuts button to the On position.
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You simply tap your BlackBerry Z10's display with the camera or video camera open to snap an image or start recording a video clip. But it's sometimes easier to use the volume keys. Just tap the volume up or volume down keys with the camera open to snap and image. And you can also use these keys to start and stop video capture when your camera's video mode is enabled.
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The BlackBerry Hub is the central inbox for all of you various BlackBerry 10 application notifications and messages. You can access basic Hub controls by clicking the Menu key at the bottom right of your Hub screen. (The Menu key looks like three dots stacked on top of each other.) But you can also access some advanced BlackBerry Hub controls from the date bars that appear in the inbox stream at the start of each new day.
Just hold a finger on a date bar to bring up controls that let you skip to the start of the past day, the start of the next day, jump to the top of the BlackBerry Hub, jump to the bottom of your BlackBerry Hub or mark all prior messages as read.
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You can type special characters using the BlackBerry 10 virtual keyboard by holding your finger on top of a letter with associated special characters (e, a, i, o, u, y, etc.), and then sliding your finger over to the character of your choice.
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Blackberry Z10 Sudden Death Syndrome

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