BlackBerry Z10 switches off itself!

I have been using this phone for 2 months...and it switches off when the battery percentage is 40-50%....need help!

Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs. If it fails, please re-try, but increase the wait time in step 4 to at least 2 hours, and perhaps as long as 4-5 hours.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Similar Messages

BlackBerry z10 switching off automatically when the battery is less tha k 50% and opening when connecting to a charger

BlackBerry z10 is switching off automatically when the battery is between 40 to 50%. And opens when I connect the charger.
First it gives a logo of a red sign. And the light. Then after few red light it opens. Pleaseee help.

I had the same problem, it happened as soon as I got my phone so Telus replaced it under the 30 replacement policy. If past 30 days they repair it.
Have it repaired or replaced.

Reg : Blackberry Z10 switched OFF

Hi I got my blackberry mobile in Amazon at last month, I am facing the problem that the battery is having 20% of charge eventhough my phone is gng to sitched OFF for some time

Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs. If that does not cure it, then do the process again, but this time increase the wait on step 4 to 2 hours, and perhaps as long a 4-5 hours.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

PLZ help me!!!! N91 switching off itself after few...

my nokia N91 4 gb got disconnected during software update which cause a severe damage.i take it to a software repairer who flash it but then he replied me that the IMEI is corrupted.then i took it to some one else who installed the software eventually by flashing 2.20 008,the latest version in my N91(Rm 43) but it is switching off itself after few hours.it sometime take 1 hour, some time half hour and some time 5 hours then switch off itself.it turns on again when i turn it on and works for same period and then again switch off.could u plz help me as i am in great trouble now.what to do now to repair it.when i went to the software repairer who repaired it.he replied that its the hardware fault.i was astonished to hear this as there was no problem before repairing the software.plzzzzzzzzzzzzzzzzzzzz help.

hello,
i am having the exact same problem. however i do nott know how it occured. the phone continues to shutdown by itself every few hours. i don't know what too do
pls help
thanks
peter

Nokia 6300 switch off itself

i have a nokia 6300 that usualy appears "check info service" then switch off itself. why "check info service" is appears? are some software missing? your feedback is my best solution.
Regards,
Matias

try turning off cell broadcast in message settings and topic detection
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

Satellite A200 switches off itself constantly

hello,
I have a problem with my laptop as it switches off itself constantly, after using internet for about 30 minutes, or straight away after you launch any major program like photoshop or autocad or game.
I spotted that it also turns very hot fast in a couple a minutes could it be related? what might be the problem?

Hi mate.
Quest what? I think I know what could cause this issue.
I think its related to high temperature. The CPU and GPU create a lot of warmness while running high performance software (graphic app, games, etc).
Possibly the cooling modules cannot cool the CPU because of dust.
Remove the dust from cooling fans and grilles using a compressed air spray.
This tool is very useful and can be purchased from different online dealers.
Ciao

HT201412 it shows itunes logo and usb cable with arrow after that it switch off itself

iPAD shows itunes logo and usb cable with arrow after that it switch off itself

If the Restore doesn't work, force your iPad into Recovery Mode:
1. Turn off iPad
2. Connect USB cable to computer; leave the other end alone
3. Press and hold the Home button down and connect the docking end of cable to iPad
4. Continue holding the Home button until you see the "Connect To iTune" screen
5. Release the Home button
6. Open iTune
7. You should see "iTunes has detected an iPad in recovery mode"
8. Use iTune to restore iPad
Note: You need to be patient and repeat the above many times to recover your iPad

Blackberry z10 turning off automatically

my blackberry z10 is turning off automatically every day 1-2 times, i have also factory reset it still the problem is same.what should i do?????

Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!

Blackberry curve switching off

Hi everyone i have had my new blackberry for about a month now and in the passed 2 days ive gone to use it and it just switches off and will not restart even when removing the battery and re fitting it.The only way to get it to restart is to plug it back into the charger and it comes on but says the battery is flat although i no it cant be as it was charged up all night.Is there any way of re booting it or has anyone else had this problem.Thank you

I have a similar problem. It will turn off in teh middle of a call where I know I have service and a freshly charged battery. When mine startsup again, it can cycle for an hour or more trying to re-boot. I get alternating black screens and the hour glass. the longest this has happened is for 2 hours!!

Blackberry z10 tuning off automatically

my blackberry z10 is turning off automatically and it is opening when i press the power button, some times it is tuning off and tuning on automatically it is ocurring 1-2 times at once charge. i have also factory reset it, still the problem is same. so can u tell me that what should i do?????
Solved!
Go to Solution.

Fold a small piece of paper and wedge it along the top edge of the battery (the top, opposite the end with the contacts). See the image below where the red arrows are.
Try that a few days and see if the restarting persists.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry z10 turning off automatically

my blackberry z10 is turning off automatically every day 1-2 times, i have also factory reset it still the problem is same.
what should i do?????

Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

My z10 switches off at 50% battery

I don't understand why my device switches off at half the battery even when it has half charge left . could anyone help me.

charles71421 wrote:
I don't understand why my device switches off at half the battery even when it has half charge left . could anyone help me.
What is happening is that your on-device battery meter is off-sync with the actual battery charge. Connect to your OEM wall outlet battery charger and while still connected and powered on, remove the battery a minute to reboot. After reboot leave to fully charge to 100%.
Thus will reset the false charge reading. You may need to do perform this procedure 2-3 times.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

I just bought an iphone 4s in surat india.the phone switches off itself atleast 2 times in a day.at times the problem is that when it goes to sleep a person trying that number gets a dialer ring.Hence he seems that i have not picked up his call

i just bought an iphone 4s a month back
the phone gets switched off on its own atleast 2 times in a day and when we press the home button it gets started.
when it is in the switched off mode, a person calling on it gets my dialer tone. He feels that i have not answered his call and has gone as a
missed call on my phone. But in actual, i have never received the call nor its presence is there as a missed call on the "switched off" iphone 4s.
Hence the caller feels that i am not answering his call nor even calling after i see his missed call
this is a very grave problem i am facing
please help me out.
chetan sanghvi

i just bought an iphone 4s a month back
the phone gets switched off on its own atleast 2 times in a day and when we press the home button it gets started.
when it is in the switched off mode, a person calling on it gets my dialer tone. He feels that i have not answered his call and has gone as a
missed call on my phone. But in actual, i have never received the call nor its presence is there as a missed call on the "switched off" iphone 4s.
Hence the caller feels that i am not answering his call nor even calling after i see his missed call
this is a very grave problem i am facing
please help me out.
chetan sanghvi

Z10 switched off suddenly

my z 10 switched off suddenly

Did you try charging it ?
Does it turn back on ?
Are any lights flashing ?
Anything else ? the more info the better the help.
Cannot guarantee we can fix it but we will try.

My Z10 shut off itself almost twice in a day and its happen everyday....

Hi guys,
I just wanna share and say that I'm totally dissapointed with this new product, its not common for gadget that we called smartphone. My Z10, after about a month usage, it started to get trouble and error every where which are :
- The screen always goes dreary slowly and then its shut Off, and I must remove the battery more than three times, then the device start again.
- BBM offenly restart by itself, and Re Invite again in all groups BBM I have.
- the Camera suddenly stop working and the device goes Off
- The signal is totally unstable
- The battery is suck, twice until three times a day I must charge
- etc.
That is really annoying and not worthed for a gadget that we called smartphone, actually I like with the new style "peek to see the hub motifications" but all that problems above really annoying.
Please is there anyone that can help me with that issues. Thanx.

OS 10.1 is the process of being released this week and over the next few weeks.
I'd upgrade to that, or if you cannot do so now, I would recommend wiping and reloading the most recent available to you.
How to Reload your Blackberry10 OS
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BlackBerry Z10 switches off itself!

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