Blackberry z10 totaly dead

Hi, my blackberry z10 model; RFG81UW is completely dead from last 4 days. it has not charging while put in charge and also device has not been stated anymore. just little one issue has happened when i was put my z10 in charg. while after some times i have get out the phone from the charge and wanna use but it has already dead and not started anymore. i have also pull out the battery from the phone and after some times reinsert in and try to start the device by pressing the power button as well but it has not working. looking for solutions please!

Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):With the battery inside, connect your BB to the wall chargerLeave it alone for 2 hours, no matter what the LED or the display doesRemove the batteryWait 15 minutesInsert the batteryWait another 2 hours, no matter what the LED or the display doesThis has been known to "kick start" some BBs. if it does not help, then try again please but increase the wait time in step 4 to 2 hours, and perhaps as long as 4-5 hours.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:Obtain an known good and already fully charged additional battery...use it in your BB and see what happensObtain access to a known good and identical BB...use your battery in it and see what happensThe results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!

Similar Messages

Blackberry z10 phone dead

my blackberry z10 phone is dead, its only 9 months old,how can i take back up? the phone isnt starting.blackberry service centre in Mumbai, India is useless as all they want to do is reformat the phone and now even they are saying its hardware issue.they are saying it will take 25 days to repair.I do not have 25 days to wait.what does one do?throw the phone?blackberry office has no phone nos to contact someone.

Mine is dead also. My screen went blue when I was using it. It acted lije it was hoing to reboot but nothing happened and now won't turn on at all.

Blackberry Z10 completely dead

My Z10 froze last night (as it has done several times in the couple of weeks I have had it). I pressed the power button so I could chose to Restart option. When I hit the Restart the phone went dead. It won't even take a charge (although the battery was almost full when this happened). When I plug it in to charge it the light doesn't even come on to show it's charging. This thing is dead to the world.

Summit if needed try the os reload process outlined here. Good luck.
http://supportforums.blackberry.com/t5/General-BlackBerry-10-Smartphone/How-to-Reload-your-Blackberr...
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My Blackberry Z10 in dead mode....

Yesterday i found my BB Z10 switch off in my pocket, i thought is happen because of low battery level. When i put it on charge, the red led light blinks 2-3 times and blackberry Word logo appear again and again. I try to charge the battery with the help of a wall charger but i fail to charge it. Now i don't know what to do..? Can anyone help me out..

Do you know anyone else who has a Z10 who will let you try with their battery to see if your Z10 will boot with a known good battery?
- Ira

BlackBerry Z10 sudden mother board dead... really dissapointed

My blackberry Z10 suddently went dead (no power) and according to the repair center the mother board IC to be replaced but in Sri Lanka there is no dealer for Blackberry so it cannot be done locally. So through one of my friends i sent the phone to India but according to them should replaced the mother board completely and the cost is very high which is around usd 200. i'm a blackberry user for morethan 7years and i purchased this phone from singapore through one of my friends and used only around 7/8 months.
So is there any assist i could get into this issue...??? it will be great if anyone could advise me into this.
Irshard from sri lanka
{REMOVED}
Mod Edit: Edited post to remove personal information to comply with the Community Guidelines and Terms and Conditions of Use

Replacing the motherboard IS a new device. It means a new PIN and that means new device. You could purchase a new Z10 on Shopblackberry.com for $299. I can't imagine a motherboard and labor to install it being any less than that. And then, what are you left with? A device almost a year old that you just dumped $300 into. Not worth it. That's why I suggest just replacing the device. You do what you need/want to do. That's my opinion.
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Retrieve photos from a dead blackberry Z10?

Hi,
I have a blackberry z10 that pretty much died for no reason, the phone just stopped working one day while in my pocket. When I take out the battery from the phone and plug it in the computer, the led red light comes on for a bit, as like it is charging, but once I put in the battery, the light goes off. I did some research, and others have had the same problem with the Z10.
Anyways I do not care to pay and repair this phone, as I already got another phone.The problem is that I have some photos on my cell that I would like. My phone is dead, and my computer will not recognize that the phone is plugged in.
Does anyone know if there is a way to retrieve my photos?
Thanks

Hi and Welcome to the Community!
If your device won't power up, then no normal means can retrieve any data from it. There may be fee-based services that might be able to retrieve your data (I've seen some posts here...but saved none...you should search)...but I'd guess they won't be cheap. Backups, as always, are a critical component to owning/using a technology device.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Way to fix dead blackberry Z10, no led, no charge, no USB recognition. completely dead and no one can fix it

Since there are a lot of customers who bought the blackberry Z10 and have the same problem as me, since they didnt recall all the devices lets send them back to RIM.

Nathi_za wrote:
Since there are a lot of customers who bought the blackberry Z10 and have the same problem as me, since they didnt recall all the devices lets send them back to RIM.
There's nothing to recall in keeping with across the board model recall standards.
You should contact your seller and seek a warranty exchange.
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Blackberry Z10 Sudden Death Syndrome

For some inexplicable reason my Blackberry Z10 has died after a short life of three weeks. It was a quiet passing. She was working fine this morning faithfully taking calls, sending e-mails and reading text messages. And then she just went to sleep and never woke up. Reinforcements are on the way; however I remain phoneless for the next three to five business days.
Three to five business days later…
Newly “certified refurbished” Blackberry Z10 from Verizon arrived then it died. This time death came about two weeks. She was working awesome receiving texts and checking mail and then she was gone. She died fully charged with no history of dropping or having been coffee’d.
All attempts at resuscitation were unsuccessful (e.g., removing battery, tethering to computer to force software reload with or without battery, switching battery, removing memory card, removing SIM card, checking that the white stickers weren’t pink, begging and pleading , crying, etc.)
I believe that there is a defect in the phone. I think that they should be recalled and replaced with new non-refurbished phones. IMHO.
In lieu of flowers please send chocolate.

Ofer_Ronen wrote:
This is not a case of reboots
It is totally dead even the PC dont recognise it so restore is no option
Ofer
Ofer, please don't double post and cross post. Once is enough to deal with your issue in one thread.
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My Z10 is dead after latest OS update

Hi,
I bought my Z10 in June 2013 at Reliance Digital Shop of Gurgaon and it was working fine after i switched using BB Link but 3 days ago I updated the OS with latest offering and then first my password keeper stop working and then from yesterday it stalled with BB logo on screen, i found no solution but only to reload the OS and I did it. Again the password keeper stoped working and asking the password again and again>> today again it stalled with BB logo and I tried to reload the OS again but this time it shows an error message and my Z10 is dead no responses at all.
Please help if at all anything is there the fun part is I am in Japan now and I have to send this stupid phone to India by EMS to get the warranty offer if anything they offer.
This will be my last BB unfortunately and what I guess even 1 billion US$ can't save RIM.
Ciao

Hi and Welcome to the Community!
That is the first I've heard of this issue. You may need to reload the OS. Instructions are in the link below. However, you should probably give your carrier a call and ask to be escalated to BlackBerry Technical Support.
http://www.blackberry.com/btsc/KB33480
VIA | John_Clark
http://supportforums.blackberry.com/t5/BlackBerry-Z10/Z10-stuck-on-start-up/td-p/2190227
If it's still stuck then you could try an autoload instead, a good write up on how to do it is here.
http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-OS10-devices-using...
VIA | BBSJdev
http://supportforums.blackberry.com/t5/BlackBerry-Z10/Z10-stuck-on-start-up/td-p/2190227
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If your issue has been solved, please resolve it by marking "Accept as Solution"

Blackberry Z10 Black Screen Of Death

I have been an avid Blackberry supporter for many years. I started with the pearl flip, 9800, 9810, bold, and now I just bought a gently used, less than a year old, Blackberry Z10. I unlocked it and put it on with Koodo, and it was an awesome cell phone/ business tool. Until last night. It black screened on me, and now won't do anything, at all. I've tried a soft reset, nothing. I've tried a hard reset, nothing. I've tried switching batteries, nothing. I can't access it through Blackberry Link, can't do a **bleep** thing with it at all. No, I didn't drop it. No, it didn't get wet. The thing worked awesome until it just up and died. I've read up on this, and apparantly this isn't an uncommon issue. What's the fix here guys. I'm kinda feeling jaded for being such a Blackberry supporter after all these years. I need a solution.

As crazy as this sounds, it works. I got my phone going after using this procedure.sdgardne wrote:
OK, so we don't know if you received an update or not...OK.
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):With the battery inside, connect your BB to the wall chargerLeave it alone for 2 hours, no matter what the LED or the display doesRemove the batteryWait 15 minutesInsert the batteryWait another 2 hours, no matter what the LED or the display doesThis has been known to "kick start" some BBs. If it does not help, please try again but increase the step 4 wait time to 2 hours, and perhaps as long as 4-5 hours.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:Obtain an known good and already fully charged additional battery...use it in your BB and see what happensObtain access to a known good and identical BB...use your battery in it and see what happensThe results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "known good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. It is also impossible to know if the other battery you tried was fully functional or also dead for some reason or another. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!

My BlackBerry Z10 is totalled

My BlackBerry Z10 got soaked. I removed the battery, sim and SD Card, placed it in my airing cupboard for a week, re-assembled it and it is obviously totalled as when I connect to a charger the LED camera light 'strobes' and everything else is dead. I tried to connect it to my computer to see if I could retrieve the info using 'BB Desktop', BB Link and BB Blend but it is not going to play ball with me at all. Zilch, Dead!
I had backed up my contents = Contact List, pictures, music etc using the reccommended procedures but I can't access the files on my computer without a BlackBerry. I need my contact list!
Unfortunately, my budget will not stretch to a new BlackBerry at this time, so I have had to settle for a cheaper smartphone.
How can I retrieve my data and contacts to add to my new phone?
Please help

Oh, sorry about your loss.
SharonE413 wrote:
How can I retrieve my data and contacts to add to my new phone?
Please help
The backup made with the BlackBerry Link program is only accessible to restore to another BlackBerry. That's a security feature (and only to a BlackBerry with the same BlackBerryID as the previous device).
Sorry.
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Problems with AOL IMAP server connection on my BlackBerry Z10 STL100-3, and BB PlayBook 64GB WiFi

Problems with AOL IMAP server connection on my BlackBerry Z10 STL100-3, and BB PlayBook 64GB WiFi
Thursday 4:20am EST, 02-19-2015
Hi, My connection to the AOL IMAP server has suddenly failed - Says "Not Connected" on Accounts page
I haven't changed anything and this just started failing this morning.
I've saw same issue on my Blackberry PlayBook 64GB.
Is anyone else recently experiencing AOL IMAP Errors?
Solved!
Go to Solution.

Yes! Same thing happened suddenly to my Z10 this morning. No AOL.

Faulty Devices - Blackberry Z10

Our company recently renewed the corporate mobile phone contract with Maxis and we received Blackberry Z10 Smart Phones as free device for the plan that we signed up.
We received 58 units of Blackberry Z10 in June 2014, out of which to-date, several units (40%) have proven to be faulty and warranty claims were made. The claims were handled by IXSUN SDN BHD – Blackberry Service Centre at Tropicana City Mall.
The type of claims varies from hardware reset, faulty battery, keypad not working, system hang etc…
Our business is IT based and we depend a lot on the Smart Phone, accessing to e-mails and as 80% of our employees are Consultants, they should always be reachable on phone. The faulty devices cost the company additional expenses (admin costs – mileage and toll) and a waste of billable time. We are extremely disappointed and unhappy with the quality of device sent and demand that all the units be replaced with a new batch of devices – all 58 units in total.
We are also surprised with your Service Centre policy whereby no hardcopy is given as supporting document for the warranty claim. Only Acknowledgement Job Card is given and upon receiving the repaired phone, the form is retained by the Service Centre and for record, we are requested to take photo of the form instead!
Please find enclosed, copies of the photo shots taken of the forms, last batch of phones sent in for warranty claim last week.
This is a serious allegation and do revert with your solution to our problem within 14 days of the date of this letter, failing which we will cancel the corporate plan with Maxis and return all the phones back to you and seek monetary compensation for the breach of contract in furnishing faulty devices.
Should you have any queries, please contact Ms Sue at 03 56369016 ext 138 or 012 3242137.

This is a volunteer run forum we do not have anything to do with BB.

Must-know BlackBerry Z10 and BlackBerry 10 tips and tricks

Check out the following must-know BlackBerry Z10 and BlackBerry 10 tips and tricks to get the most out of your new BlackBerry 10 smartphone.
1) BlackBerry 10's Built-In Screen Shot Feature
Capturing a screen shot on a BlackBerry 10 device is simple. Just hold both the volume up and volume down keys simultaneously for a couple of seconds until you hear a shutter sound. Screen shots are saved to your BlackBerry 10 camera gallery.
2) Volume Up/Down Keys as Media Controls
You can use your BlackBerry 10 device's volume up and volume down keys to skip through songs in your music librery. To enable this feature, open your BlackBerry 10 Settings by dragging down from the top of your display while on your Active Frames screen or a home screen panel. Choose Settings from the dropdown menu and click System Volume. On the following page, slide the Music Shortcuts button to the On position.
3) Volume Up/Down Keys and the BlackBerry 10 Camera
You simply tap your BlackBerry Z10's display with the camera or video camera open to snap an image or start recording a video clip. But it's sometimes easier to use the volume keys. Just tap the volume up or volume down keys with the camera open to snap and image. And you can also use these keys to start and stop video capture when your camera's video mode is enabled.
4) Instantly Launch Voice Control
The BlackBerry Z10 can initiate lots of different actions based on voice commands thanks to its Voice Control app. And you can instantly launch Voice Control by holding your device's mute key for a couple of seconds.
5) Launch BlackBerry Camera from Lock Screen
BlackBerry 10 lets you quickly launch your camera application from its lock screen, a feature that can be valuable when you want to take spur-of-the-moment shots. A camera icon appears in the bottom-right corner of the locked display screen, and you can hold it for a couple of seconds to launch the camera app.
6) Advanced BlackBerry Hub Inbox Controls
The BlackBerry Hub is the central inbox for all of you various BlackBerry 10 application notifications and messages. You can access basic Hub controls by clicking the Menu key at the bottom right of your Hub screen. (The Menu key looks like three dots stacked on top of each other.) But you can also access some advanced BlackBerry Hub controls from the date bars that appear in the inbox stream at the start of each new day.
Just hold a finger on a date bar to bring up controls that let you skip to the start of the past day, the start of the next day, jump to the top of the BlackBerry Hub, jump to the bottom of your BlackBerry Hub or mark all prior messages as read.
7) Speedy BlackBerry 10 Navigation
The BlackBerry 10 OS can be broken down into three main components: The BlackBerry Hub; the Active Frames screen; and your application panels. You can do navigation through these components using a basic set of swipes and gestures. But you can also use the tiny slider tray that appears at the bottom of the Active Frames screen and all of your home panels. Just tap a specific panel in the slide to navigate directly to that panel without scrolling. Touch the Active Frames square, which is composed of four smaller squares, to jump directly to your active apps page. Or tap the Hub button, which looks like three horizontal lines on top of each other, to navigate right to the Hub.
8) See Your Battery Life Status as a Percentage
The BlackBerry 10 OS does not currently allow you to set your battery-status indicator to show a specific percentage, only a battery icon. But you can check your device's hardware settings for a more specific battery status. Just open your device's Settings by sliding down from the top of your Active Frames or application-panel screen and choose Settings from the dropdown menu. Then click About. On the following screen, change the Category menu from General to Hardware. You'll see a battery percentage listed in the Hardware information.
9) BlackBerry 10 Boot Status as a Percentage
Whenever you restart or power up your BlackBerry 10 devices, a BlackBerry logo appears with a status bar that encircles it. The status bar shows you start-up progress, but you can also view that progress as a percentage number. Just hold your finger anywhere on the BlackBerry logo and a progress percentage appears.
10) BlackBerry Z10 Keyboard Tips, Tricks and Shortcuts
You can type special characters using the BlackBerry 10 virtual keyboard by holding your finger on top of a letter with associated special characters (e, a, i, o, u, y, etc.), and then sliding your finger over to the character of your choice.
Quickly sliding your finger downward from the top of your keyboard to its bottom cycles through the number and character screens so you don't have to tap the number/character screens button, which can slow down typing.
And you can delete an entire word instead of just individual letters by swiping leftward from the backspace key toward the center of your keyboard.
Click Her to know more

This could of been posted by JSanders already in his thread!
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Blackberry z10 totaly dead

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