BlackBerry Z10 won't turn on and red led blinks 4 times

Hi all,
Yesterday my BlackBerry Z10 suddently turned off, I turned it on again and it worked fine for a few minutes (battery was around 90% full), then it turned off again and I couldn't turn it on anymore! The red led is blinking 4 times with a 3 seconds interval between each 4 blinks sequence. I tried to charge the battery, connect it to the computer, turn it on without the battery (with charger on), with no success. Sometimes, it shows the BlackBerry logo, or even the logo with the % loading, but then it turns off in the middle of the process, on random percentages.
Does anyone know what happened to the phone and how to solve this issue?
Thanks!
V

Mine keeps turning off... I called them and they told me to send the phone to Blackberry by mail to check what's wrong and that when the phone gets there, they do a complete evaluation and in 30 days they send the phone back... In other words, I have to buy another phone! Blackberry assistance is useless...

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Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Sco123 wrote:
Sorry for the long post.
Sco123.
Then let me counter with a short reply:
www.blackberry.com/btsc/KB10144 .
Cheers.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

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Message Edited by SgtAssassin on 10-11-2009 05:22 AM

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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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