Blackberry Z10 wont boot

Hi
One of my users brought a defective Z10.
Here is the list of symptoms
unplugged, with battery inserted, holding the power button down 10 seconds: nothing happens
plugged, with battery inserted, holding the power button down 10 seconds: 2 quick red led flashes
plugged, with no battery: led is lit red, but seems to blink very fast each 1/2 seconds, for 5 minutes then the red led goes off
I think it's dead, I'm not an electrician but that Z10 seems to have a short or something
Thanks for any help you could provide
Martin
@martingauvreau

Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs. If it fails, please try it again but this time increase the wait time in step 4 to 2 hours, and perhaps as long as 4-5 hours.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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This could of been posted by JSanders already in his thread!
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bump removed, >>Please read and comply with the Forum Rules.<<
Quote
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