Blackberry z30 motion sensors

Suddenly I have faced a problem with my brand new z30. Motion sensors are not working.  After rebooting the phone they work for 2-3 minutes, and somehow go off. I have tried to go back to factory settings – did not help. Have used Blackberry Virtual expert App.  It is saying that the phone does not have any sensors then you do sensor tests. I haven’t dropped it or anyway damaged it. I would be extremely grateful for your help. Any thoughts? 

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