Blackberry z30 sending duplicate emails
i had a blackberry z30 and it's sending duplicate emails to outlook how i can solve this problem .
thanks
ashrafs wrote:
i had a blackberry z30 and it's sending duplicate emails to outlook how i can solve this problem .
thanks
POP, IMAP or Active Sync?
I have not had an issue with Active Sync but there were some that had issues with the others on older OS
What OS are you on?
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Similar Messages
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Sending Duplicate emails using Mail and mBox for mac
I have been sending duplicate emails inadvertantly recently. It seems it's when I use mBox for mac (registered copy) in Mail to use my Hotmail with IMAP.
I hadn't noticed it at first, but now I see everytime I send a mail I get 2 copies in my sent box. I can turn off the store sent messages on server option to fix it (but that's the whole point of having IMAP!!), or I can turn off mBox for mac and it also seems to work (but then I can't use IMAP!). I've also tried on the same machine from gmail, and iCloud accounts (MobileMe), and I had no issue at all. I've also tried 2 different Hotmail accounts, and both of them send double messages every time I send.
I've searched for a loooooong time, and can't find anyone with a similar issue - but surely I'm not the only one? I think anyone still using a hotmail account will eventually install something like mBox for mac if they've gone Mac recently - as I have.
I checked the mail headers of the 2 mails, and they are quite different (masked where appropriate) -
Mail 1 -
From: xxxxx <[email protected]>
Subject: Test 19th
Date: May 29, 2012 12:06:19 AM GMT+08:00
To: yyyyy <[email protected]>
Content-Type: text/plain
Content-Transfer-Encoding: 7bit
X-Smtp-Server: smtp.live.com:[email protected]
X-Universally-Unique-Identifier: fb14cd4f-e68c-43fa-8d0b-950df8394fde
Message-Id: <[email protected]>
Mime-Version: 1.0 (Apple Message framework v1278)
Mail 2 -
From: xxxxx <[email protected]>
Subject: Test 19th
Date: May 29, 2012 12:06:19 AM GMT+08:00
To: yyyyy <[email protected]>
X-Originating-Ip: [zzz.zzz.zzz.zzz]
X-Originating-Email: [[email protected]]
Message-Id: <[email protected]>
Received: from [192.168.1.52] ([zzz.zzz.zzz.zzz]) by BLU0-SMTP71.phx.gbl over TLS secured channel with Microsoft SMTPSVC(6.0.3790.4675); Mon, 28 May 2012 09:06:21 -0700
Content-Type: text/plain
Content-Transfer-Encoding: 7bit
Mime-Version: 1.0 (Apple Message framework v1278)
X-Mailer: Apple Mail (2.1278)
X-Originalarrivaltime: 28 May 2012 16:06:21.0350 (UTC) FILETIME=[D2B26460:01CD3CEB]
I'm surprised I can't find anyone else with a similar issue. I've submitted a support ticket with mBox/fluent factory, but I'm still not convinced it's their issue, and possibly a Mail on Mac issue.
Does anybody have any suggestions? Thanks for your help!@ Kokola
Great staff!!! MBox Fluent Factory is very poor app.
I was having problem with duplicated sent emails and cleaning up my inbox, sent items and deleting emails. Try to contact them via email for over 3 months and never got a reply!
I just used the suggested configuration and my Entourage (email app for MAC) is working perfetcly. I can visualise all my online folders now!
Thank you so much!
mBox never addressed the issue and the duplicated emails reached new levels of annoyance but the good thing is that Hotmail and Outlook.com finally rolled out support for IMAP.
Incoming Mail Server: imap-mail.outlook.com
Outgoing Mail Server: smtp-mail.outlook.com
http://windows.microsoft.com/en-us/windows/outlook/send-receive-from-app
No more duplication issues once you switch over, and no need for a third party (mBox)software to bridge the missing feature gap. -
Outlook sends duplicate emails
Some users may have encounter the issue that Outlook sends duplicate emails to the recipients, this can be really frustrating as the
causes can be varied so that it’s really hard to troubleshoot . In this article, some most common causes will be introduced, which helps us troubleshoot this kind of
issue.
Send emails on Web first
Before we determine whether it is a server side issue or Outlook client side issue, please logon the webmail, or OWA for Exchange Accounts, send some test emails to have
the recipients to check again whether they receive duplicate emails. If the recipients don’t receive duplicate emails, we can tell it is probably an Outlook client issue.
Anti-Virus program
As some Anti-Virus programs may have been integrated with Outlook to keep the users from spams and viruses, it may also bring some issues sometimes. The program may also scan the outgoing emails and bring troubles, such as making the emails sent multiple
times.
Contact the program provider to know how to disable the integration with Outlook, and exit the Anti-Virus program temporarily, send test emails to see the result.
Similar to Anti-Virus program integration, it can be some add-ins, we can run Outlook in Safe Mode as well:
Run -> Type “outlook.exe /safe” in the blank box -> OK.
If the issue is gone when Outlook is running in Safe Mode, disabling the add-ins which may fix the
problem.
Send/Receive interval conflict
In Outlook we can set an interval according to which Outlook performs a Send/Receive task. Imagine there is an email with a large attachment needs to send, the sending process starts in the first Send/Receive task, but doesn’t complete when the second Send/Receive
starts. Then Outlook may try to send the email again during the second Send/Receive task, which ends up with two same emails in the recipient’s Inbox.
In Outlook 2013, under SEND / RECEIVE tab, click Send/Receive Groups -> Define Send/Receive Groups. We can then see the window below:
The default interval is 30 minutes, if you think it’s too long you can make it shorter. My suggestion is not to set the interval too short, it should be at least 10 minutes, especially when you have multiple accounts setup in Outlook and always need to send
emails with attachments.
Server Timeouts
This is particular for IMAP and POP accounts. When we have a slow Internet or the latency is high, Outlook may not get response from the Server in time, thus Outlook considers the connection to the server is lost, by default, after 1 minute.
However, if the message has actually been sent in the bad Internet condition, but Outlook doesn’t get a response from the server, it may still try to submit the message in the Outbox in the next Send/Receive task.
We can increase the Server Timeouts to 2 or 3 minutes in this scenario, it will be more probably that Outlook can get the correct response from the server if the message is sent.
For IMAP:
For POP:
IMAP Sent Items options
This is only for IMAP accounts. The recipient may not receive duplicate emails but the sender gets duplicate emails in the Sent Items folder.
In Outlook, there are options for us to decide to save the sent items or not for IMAP accounts.
Outlook 2010:
Outlook 2013:
The IMAP account provider may also save a copy on the Server, if you have configured to save a copy in Outlook, this may result in duplicate. In Outlook 2010, select “Do not save copies of sent items” under Sent Items tab; In Outlook 2013, check “Do not
save copies of sent items” under Advanced tab. Then send test emails to check the result.
Another thing to check is under FILE tab -> Options -> Mail -> Save messages -> Save copies of messages in the Sent Items folder, we can uncheck this option to see the result. What we should note is it’s a global option that applies to all accounts.
If your provider doesn’t save emails on the server, it’s better not to uncheck this setting.
To know if the provider saves the sent emails on the server, contact them or check the webmail settings.
If you have anything to add or any feedback, feel free to let me know.
Please click to vote if the post helps you. This can be beneficial to other community members reading the thread.Hi,
I found two related links, It might be caused by two or more Outlook clients are logged into the same mailbox at the same time, or some inappropriate configurations in Outlook.
Outlook 2010 sending 2 emails when sending a email. (duplicate email)
http://social.technet.microsoft.com/Forums/office/en-US/8378baff-8c5a-47bc-90a6-8f9c61b2b394/outlook-2010-sending-2-emails-when-sending-a-email-duplicate-email?forum=outlook
Duplicate Messages in Outlook
http://blogs.technet.com/b/scotch/archive/2010/04/14/duplicate-messages-in-outlook.aspx
Hope these can give you some hints , It's recommended to post in this forum if you still have issue about Outlook, they're more familiar with Outlook.
Outlook IT Pro Forum
http://social.technet.microsoft.com/Forums/office/en-US/home?forum=outlook
Yolanda Zhu
TechNet Community Support -
Prevent Sharepoint 2010 workflow to send duplicate emails
I have SharePoint 2013 as environment but am using SharePoint 2010 workflow on a list. There is a field in this list called "Order Status" which has different status such as Processing, Shipped, Cancelled, Hold. There is another list which updates
this Order Status. I have the workflow send out an email when the Order Status changes to Processing and another email when Order Status changes to Shipped.
The issue is that there are multiple emails being sent out when any of these status changes to either Processing or Shipped. There is no other workflow attached to this list
How do I prevent the workflow to send duplicate emails? I have seen that a flag could be setup to track the email sent once but that method does not work correctly and it still sends out duplicate emails. Or maybe I am not doing this correctly
Any suggestions, comments or have anyone resolved this successfully
Thanks Snehal H.Rana SharePoint ConsultantHi Snehal
If you check the workflow history, you will probably see that every time an item is added or modified, the workflow runs twice. That’s why you’re receiving two email notifications.
The reason for this is timing. If your workflow is very short and the SharePoint server is very slow, the first instance of the workflow may finish well before the item is fully saved and committed to SharePoint. As the item is being processed, the workflow
event receiver can fire again, and start another instance of the workflow.
The solution for this problem is to add a step at the end of your workflow which will pause the workflow for a few minutes .
Another Option is to use a Flag.For Setting up flag correctly check the following link
http://www.mssharepointtips.com/tip.asp?id=1145
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Amit Kotha -
Outlook 2013 sending duplicate emails to my Blackberry
I have spoke to Blackberry and Microsoft tech support but neither could find a solution. I have several email accounts on my PC running Outlook 2013 and on my Blackberrry Q10.
First, I receive an email on my BB. Then, I also receive a duplicate on the BB once I turn on the PC and connect to wifi. It can be many emails that come in all at once, all duplicates.
This does not happen, however, with every email account. I have several inboxes in Outlook, and it only happens with the email accounts that are associated with one of the inboxes.
That particular inbox is associated with a Microsoft Exchange server, but it does not happen with the Exchange account. I only get duplicates of emails from every account under that inbox.
Please help, thanks!Hi,
What is the type of account configured in Outlook and Blackberry (POP3, IMAP or Exchange/MAPI)?
If you happen to have another smartphone (like an Android phone) around you, I'd suggest you have a try on it. This way, we'll know if Blackberry is the problem here.
I've just came across this thread in Blackberry support forum, it's well worth a look. Blackberry users had a thorough discussion on this issue:
Duplicate emails in BB inbox after using Outlook (Please Note: Since the web site is not hosted by Microsoft, the
link may change without notice. Microsoft does not guarantee the accuracy of this information.)
Here is a KB article from Blackberry Knowledge Base, which listed out few causes and related resolutions for the issue of duplicate emails on the BlackBerry smartphone:
http://btsc.webapps.blackberry.com/btsc/viewdocument.do?noCount=true&externalId=KB13528
(Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.)
Please take a look and see if any of the resolutions work for you.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs. -
IBots sending duplicate emails
Has anyone had an issue in which an iBot sends the recepient duplicate emails?
Hi,
Even I saw the same issue.When the report is send as attachment as PDF then I get same mail twice but if the report is send in the attachment as HTML then the mail is sent only once.
Thanks,
Amrit -
Workflows sending duplicate emails.
I have many workflows that send 2+ email notifications. Sometimes it's a brand new wf - or sometimes I've had a wf working fine for months, then I edit the email part (add a email address or add to email message body - NOT edit the wf) and it starts sending multiple email notifications. Sometimes if I recreate the exact wf - it starts working fine -- but not always. Do you have any suggestions. Thank you.
The workflow didn't work with SalesStage -- but when I changed it to SalesStageId it worked... Thank you!
Edited by: user9978914 on Jun 22, 2010 9:56 AMyes! It is an Opportunity record - 'when modified record is saved' workflow -- it was this:
[<SalesStage>] = 'Closed/Won' AND [<OpportunityType>] = LookupValue("OCCAM_OPPTY_SALES_TYPE", "Software") AND [<IndexedPick2>] = LookupValue("OCC_INDEX_CUST_LOV_OPTY_2", "IBM") and worked fine for a long time.
Then I added a new email recipient (did NOT alter the wf)-- and it started duplicating. I changed the wf to:
[<SalesStage>] = 'Closed/Won' AND [<OpportunityType>] = LookupValue("OCCAM_OPPTY_SALES_TYPE", "Software") AND ([<SalesStageId>] <> PRE('<SalesStageId>')) AND [<IndexedPick2>] = LookupValue("OCC_INDEX_CUST_LOV_OPTY_2", "IBM") and it seems to be working now - only sending one email. The ([<SalesStageId>] <> PRE('<SalesStageId>')) was the only thing changed. -
Mail 6.2 sending duplicate emails
Question: How to stop duplicate emails being sent from Mail 6.2 connected to an imap exchange server?
Thanks.Thanks, Cleg. I checked this out and did what he suggested. The only thing is my interface seems a little different, possibly newer?
I didn't have priority inbox selected, just classic and thought I better turn priority inbox on in order to get my labels tab looking like his so I could duplicate it. However even with the priority inbox selected my labels tab looks different-I might be on a newer version of gmail not sure. Either way, I unchecked and checked everything he had, attempting to duplicate his settings. We'll see if this works! -
Apple Mail sends duplicate emails everytime!
I have hotmail setup through Apple Mail. Everytime I send an email or reply it sends 2 copies! Anyone else have this problem or know a solution?
Hi
This seems a common problem of Microsoft mail click the link below to view a previous discussion on this subject.
It's worthwhile doing a Google search also as this issue goes back a long way.
Yosemite: Hotmail: Replies now get sent twice -
My computer got very touchy a few days ago as in the finder or in mail I would single click to select an item and it would open (rather than alloiwng me to just select it) or I would command select to select several items and they would open before I finished.
I did a complete reinstall and finder part of the problem is gone, but it still exists in Mail. Also before the reinstall just about every email I sent would duplicate-- not it only happens occaisionally.
Anyone got any ideas-- thank youHi, ybg, and welcome to the Community,
Your detailed report (thank you) indicates to me your account has been compromised a second time. Change your Skype account password immediately if you have not already done so, as well as that of any saved payment method on file. I would also run a maintenance cycle on your computer/laptop, ensuring all patches and updates are installed. Also run your preferred anti-virus/malware/spyware suite using the most recent virus signature files available.
You are right to contact Skype Customer Service to report this incident. I have read that people experience problems reaching them, however please do continue to do so, choosing a different path through the various steps than you used the first time; try also using a different web browser. I have also read that the instant message chat sessions with Customer Service agents appear as a pop-up dialogue box, which needs to be enabled or the connection to the agent will not process.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
As a general proactive precaution, I would recommend reviewing how you access the internet, particularly seeking any vulnerabilities or patterns common to the first incident and this one.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often! -
Receiver is getting duplicate emails
My iphone 5 sends duplicate emails to one receiver.
If you have Exchange, you can track the email from there to see if that yields any value. You can also turn up the diagnostic logging in Central Admin -> Monitoring -> Configure diagnostic logging -> SQL Server Reporting Services, and selecting:
Report Server Email Extension
Report Server Schedule
Report Server Subscription
Turn them up to Verbose in the Trace log, then monitor the ULS log when you identify a user who has received duplicate emails.
Trevor Seward, MCC
Follow or contact me at...
  
This post is my own opinion and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs. -
Why is my blackberry sending out duplicate emails?
My blackberry is sending out duplicate emails - one for each of my email addresses, regardless of the originating email address. How can I stop this?
You may have diagnostics and usage set to automatically send this may periodically use some data.
" Tapping Settings > General > About > Diagnostics & Usage will allow you to choose between Automatically Send and Don't Send. "
Sources: http://support.apple.com/kb/HT4305 -
THE ISSUES ARE:
1. FORGOT PASSWORD
2. FORGOT PASSWORD RECOVERY INFO
3. EXCEEDED ATTEMPTS TO LOGIN
I HAVE READ OTHER PEOPLES FORUM PROBLEMS THAT ARE THE SAME. WHEN I FOLLOWED LINKS THAT SUPPORT GAVE THERE IS NO SOLUTION TO ACTUALLY FIX THE PROBLEM.
What I need is simply this: Blackberry to send me a RESET PASSWORD link to the email I have registered with Blackberry WITHOUT HAVING TO PROVIDE PASSWORD RECOVERY INFO. This will enable me to bypass unknown recovery password info and access my Blackberry ID account.
Why haven't I been able to find a solution to fix the problem?
BECAUSE IT DOESN'T APPEAR TO EXIST........ ANYWHERE..... EVEN ON YOUTUBE BLACKBERRY ARE RUNNING AN OUT OF DATE SOLUTION CENTRE.
When looked online to Blackberry youtube video it shows a solution that doesn't exist! WHY? BECAUSE IT WAS UPLOADED IN 2011. DUH. http://www.youtube.com/watch?v=lvdRb4qNG1M
If I can't remember my password or recovery password info there is NO other option available that will send me a reset password via email so I can keep my current BB ID.
KB34776 - does not apply because you HAVE TO BE ABLE TO REMEMBER YOUR RECOVERY PASSWORD!
CHECKED THIS OUT...
Workaround
If the BlackBerry ID password has been forgotten but the answer to the password recovery question is known, select Forgot Password on the smartphone and answer the recovery question to generate a password reset email. Follow KB28685 to complete this process.
If the BlackBerry smartphone user knows the email address used for the BlackBerry ID login but is unable to remember the associated password then it is possible to reset the password using the steps below:
Note: If the BlackBerry ID account is not confirmed, it is necessary to provide the answer to the password recovery question as part of the web based password reset flow.
To see if a BlackBerry ID account is confirmed, log in to the BlackBerry ID account, select Account Details and locate the Email Status field. For instructions on confirming the BlackBerry ID account follow KB34137.
Browse to the following URL using a desktop browser, the BlackBerry Browser on the BlackBerry smartphone, or the Browser on the BlackBerry PlayBook: http://blackberryid.blackberry.com/bbid/recoverpassword
Enter the BlackBerry ID Username (email address) and the CAPTCHA characters, then clickSubmit.
Enter the Answer to the Password Recovery Question, then click OK.
Note: Answering the recovery question is only required if the BlackBerry ID account is not confirmed.
A confirmation message will be displayed A password reset email has been sent to [email protected], at which point, a reset email will be delivered to the associated email address inbox.
Log in to the email account associated to the BlackBerry ID using the desktop browser, BlackBerry Browser on the smartphone, or the Browser on the BlackBerry PlayBook.
Locate the password reset email and select the Change your BlackBerry ID password link.
Note: The BlackBerry ID reset email will come from [email protected]. If the email is not found in the inbox, check the mailbox's Spam or Junk folder.
When the password reset page loads, enter the Answer to the Password Recovery Question, enter the New Password, Confirm Password, then click Submit.
A confirmation message will display once the changes have been saved successfully.
Moving forward use the newly created password whenever logging into BlackBerry ID.
If the BlackBerry smartphone user does not know the email or password that was used for the BlackBerry ID, the BlackBerry ID will be locked out after 10 unsuccessful login attempts. See KB24157 for BlackBerry ID lockout behavior.
THEN CHECKED KB24157......
Overview
BlackBerry ID is the master key to BlackBerry smartphone products, sites, services and applications, including BlackBerry Protect and the BlackBerry App World storefront.
To prevent unauthorized access to the account, the BlackBerry ID will become locked out after a number of failed attempts. See the information below for an outline on the expected behavior:
Local Authentication Lockout
On BlackBerry PlayBook and BlackBerry smartphones if the user enters their BBID password incorrectly 10 times on the BBID sign in screen, verify password screen, or BBID Edit screens, they are LOCKED OUT of all the following functions on that BlackBerry device for 15 minutes:
Authenticating with their BlackBerry ID on the sign in screen
Authenticating with their BlackBerry ID on the verify password screen
Authenticating with their BlackBerry ID on the BBID edit screens
Note: The user can still log in on the web or any other devices associated with their BlackBerry ID. They are only locked out on the device where the 10 incorrect attempts occurred. On the locked out device, after 15 minutes, they get 1 try to provide the correct password on the sign in and/or verify password screens. If they fail to enter the correct password, they are locked out for an additional 15 minutes on that device.
Account Server Lockout
Users have total of 10 attempts to enter their password correctly against the BlackBerry ID Account Server.
The scenarios that increment the Account Server lockout counter are as follows:
Providing an incorrect password anywhere on the BlackBerry ID web portal (blackberry.com/blackberryid)
Providing an incorrect password within the BlackBerry ID Edit feature on any BlackBerry device or BlackBerry PlayBook
Note: if a user provides an incorrect password 5 times on the BlackBerry ID web portal (blackberry.com/blackberryid), and then 5 more times on the BlackBerry ID Edit feature on their BlackBerry PlayBook, the cumulative number of failed attempts is 10. Once the user has made 10 incorrect attempts to provide their password against the Account Server, they are locked out of the Account Server PERMANENTLY until they reset their password.
See KB26361 for information to reset a BlackBerry ID password
Note: The Account Server Lockout does NOT prevent the user from local authenticating on devices (the user can still authenticate on the sign in and verify password screens on their BlackBerry devices).
Forgot Password Lockout
If the user answers their Security Question incorrectly 10 times, they are locked out for 15 minutes of Forgot Password functionality on all interfaces such as:
BlackBerry website (blackberry.com/blackberryid)
BlackBerry PlayBook
BlackBerry smartphone
Note: After 15 minutes, they get 1 try, and if they fail to answer the question correctly, they are locked out for an additional 15 minutes.
THAT DIDN'T WORK SO NOW ITS BACK TO..... KB26361
Overview
To change the BlackBerry ID password, complete the steps below for the specific device:
From the BlackBerry 10 smartphone:
Swipe down from the top bezel on the home screen and select Settings.
Scroll down and select BlackBerry ID.
Select Change Password.
Enter the current password in the Current BlackBerry ID Password field.
Enter the new password in the New BlackBerry ID Password and Confirm New Passwordfields.
Select Submit to complete the password change.
To confirm the change You have changed your password will be displayed.
Also, if the BlackBerry ID password has been forgotten, select Forgot Password on the smartphone and answer the recovery question to generate a password reset email. Follow KB28685 to complete this process.
Note: When using the recovery question password reset method, the generated email will be delivered to the BlackBerry 10 smartphone if the BlackBerry ID email address has been setup via Settings >Accounts
From a computer:
Visit http://www.bbid.com/ from a PC or BlackBerry smartphone browser.
Click Log in.
Enter the BlackBerry ID Username (email address) and password, then click Sign In.
Click Account Details.
Next to Password, click Edit.
Enter in the current password, followed by the new password. Enter the new password again in the confirm password field, then click Save.
Click Done to exit from the BlackBerry ID account information screens.
From the BlackBerry smartphone running BlackBerry 6:
Navigate to Options > Third Party Applications > BlackBerry ID.
Click on Change next to BlackBerry ID Password.
Enter in the current password, followed by the new password. Enter the new password again in the confirm password field, then click OK.
A confirmation message will display Your password has been successfully changed.
Click OK.
From the BlackBerry smartphone running BlackBerry 7:
Navigate to Options > Device > BlackBerry ID.
Click on Change next to BlackBerry ID Password.
Enter in the current password, followed by the new password. Enter the new password again in the confirm password field, then click OK .
A confirmation message will display Your password has been successfully changed.
Click OK.
From the BlackBerry Playbook tablet:
Navigate to the Options icon.
Select BlackBerry ID.
Click on the Edit button next to Change Password.
Enter in the current password, followed by the new password. Enter the new password again in the confirm password field, then click Submit.
A confirmation message will display You have changed your password.
Click OK.
If the password for a BlackBerry ID account has been forgotten and the login is unsuccessful, use the following process to reset the password.
Note: If the BlackBerry ID account is not confirmed, it is necessary to provide the answer to the password recovery question as part of the web based password reset flow. To see if a BlackBerry ID account is confirmed, login to the BlackBerry ID account, select Account Details and locate the Email Status field. For instructions on confirming the BlackBerry ID account follow KB34137.
To generate a password reset email, complete the following:
Browse to the following URL using a desktop browser, the Browser on the BlackBerry smartphone or the Browser on the BlackBerry PlayBook: http://blackberryid.blackberry.com/bbid/recoverpassword
Enter the BlackBerry ID Username (email address) and the CAPTCHA characters, then clickSubmit.
Enter the Answer to the Password Recovery Question, then click OK. (Answering the recovery question is only required if the BlackBerry ID account is not confirmed)
A confirmation message will be displayed A password reset email has been sent to [email protected] , at which point, a reset email will be delivered to the associated email address inbox.
Login to the email account associated to the BlackBerry ID using the desktop browser, BlackBerry Browser on the BlackBerry smartphone or the browser on the BlackBerry PlayBook.
Locate the password reset email and select the Change your BlackBerry ID password link.
Note: The BlackBerry ID reset email will come from [email protected] If the email is not found in the inbox, check the Spam or Junk folder.
When the password reset page loads, enter the Answer to the Password Recovery Question, enter the New Password, Confirm Password, then click Submit.
Note: Answering the recovery question is only required if the BlackBerry ID account is not confirmed.
A confirmation message will display once the changes have been saved successfully.
Moving forward use the newly created password whenever logging into BlackBerry ID.
Note: If the BlackBerry ID email address is a BlackBerry mail address (e.g. <username>@tmo.blackberry.net), the BlackBerry ID password reset email will not be received on the BlackBerry smartphone. Since the BlackBerry mail address is not accessible from a computer, the steps outlined in KB28111 will need to be performed.
IT ALL LEADS BACK TO THE SAME UNHELPFUL NON-SOLUTION OF USE THE PASSWORD RECOVERY QUESTION....
Can the tech department of Blackberry please sort out this ridiculous unhelpful system by sending customers a direct email if password is forgotten so they can reset without having to go through the above without finding a solution.
THANK YOU.Hi and Welcome to the Community!
Please see this "sticky" post, along with the threads to which it links, for helpful information to guide you as you proceed:
http://supportforums.blackberry.com/t5/Social-Lounge/How-This-Site-and-Formal-Support-Work/td-p/2540...
Hopefully, this information will be of use to you.
That said, it sounds like you have exhausted all of the automatic recovery methods...but just in case, please see this "sticky" post for helpful information concerning your BBID situation:
http://supportforums.blackberry.com/t5/BlackBerry-World/How-to-regain-access-to-your-BBID/td-p/25467...
Hopefully, this information will be of use to you.
But do please keep in mind that security is a 2-way street...the human element play an equal part in that security, and you have failed at that in this situation, yet desire for the automated methods to still recover for you. Such just isn't possible, because your failure has exceeded the capabilities of the automated methods.
Hence, you likely need human intervention from an actual BB representative, which is not available in this forum (as discussed in the first link I gave you above). But, the methods to attempt to seek human intervention are posted within the 2nd link I gave you.
Cheers, and Good Luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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I use a gmail account for my mail. When I send an email I sometimes get multiple duplicates (up to 10-12) of the same sent message saved in my sent file. help
Did you check your user name and password in Settings>Mail,Contacts,Calendars...tap your email account, tap SMTP, then tap the primary server name. Make sure the settings there are correct.
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Outlook client sends only attached duplicate emails
Dear Sir,
We are using outlook 2007/2010/2013 in our client machine when we send attached document emails file more than
KB receivers got more than 5 to 8 emails. Tell me the Solution for this problem
Happens only in windows8 client machine only.
Note: Usually problem happens with bigger mail attachment file only.We are using windows8 64Bit OSMs office 200720102013.Antivirus trend Micro agent
Kindly Tell me the Solution for this problem.Hi,
I found two related links, It might be caused by two or more Outlook clients are logged into the same mailbox at the same time, or some inappropriate configurations in Outlook.
Outlook 2010 sending 2 emails when sending a email. (duplicate email)
http://social.technet.microsoft.com/Forums/office/en-US/8378baff-8c5a-47bc-90a6-8f9c61b2b394/outlook-2010-sending-2-emails-when-sending-a-email-duplicate-email?forum=outlook
Duplicate Messages in Outlook
http://blogs.technet.com/b/scotch/archive/2010/04/14/duplicate-messages-in-outlook.aspx
Hope these can give you some hints , It's recommended to post in this forum if you still have issue about Outlook, they're more familiar with Outlook.
Outlook IT Pro Forum
http://social.technet.microsoft.com/Forums/office/en-US/home?forum=outlook
Yolanda Zhu
TechNet Community Support
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